4/5
TrustpilotVery helpful
Very helpful, professional. Apartments were immaculate and done to very good standard. Sam was very patient with all my indecision in choosing the right place! I would highly recommend Pillar Agency
Trusted Agent profile · Theale
Pillar Properties LTD Theale reviews
★★★★★
120 reviews across 2 platforms
Kirkpatrick and Hopes Ltd Merlin House Brunel Road, Reading, RG7 4AB, Theale, RG7 4AB
Pillar Properties LTD's office in Theale, at Kirkpatrick and Hopes Ltd Merlin House Brunel Road, is rated 3.6 out of 5 across 120 reviews on two platforms, including 33 Google reviews rated 2.3.
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Reviews
Every review we hold for the Theale office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I wouldSaw a property yesterday which I was very interested in, asked to see the contract before handing over a deposit, I asked for a day to look over the contracts. I phoned the guy that showed me round called Sam Giza, I wanted to ask a few questions about the contract including asking if the property has a licence to be a HMO, What is the definition of "the Property" it should be just the room that I am responsible for and a lot of other things were a bit strange with the contract that I wanted to clear up. I was then rudely interrupted while asking these questions with “do you even want to rent this property” I really liked the property and wanted to put a deposit down that day after all the questions were cleared up but after that rude comment I wouldn’t want to live in a house managed by a company like this.
5/5
TrustpilotGreat service throughout the tenancy…
Great service throughout the tenancy duration. With transparent and smooth renting process. Sam and Hayley have been great to deal with and made my renting experience very easy until last day. All enquiries were dealt with in a professional and timely manner. I highly recommend Pillar Properties based on personal experience with multiple renting agencies, Pillar Properties are one of the best I experienced in the UK.
1/5
TrustpilotAvoid this agency!!
Avoid this agency!!During my tennancy:-Painter provided access to my room without informing me and unsupervised. They caused damage to my room and did not clean up the mess they made-Over Charged rent- dont trust the figures they give you- Nasty/ bullying property manager-poorly renovated property which continuously required maintenance -misleading contracts (my legal advice also said the same)-don't believe any pressure they put on you to sign lease- they tell everyone they have other perspective tennants yet most rooms are empty for months-hidden fees-general rudeness from very young inexperienced staff-Pillar regularly visited without informing tennants and often left without locking house
5/5
TrustpilotHighly Recommended
I found no issues with Pillar Properties in over 2 and a half years of experience with them. Did not feel the need to move once and would still be living at the same property had I not jumped on the property ladder.They were responsive to any issues with the property and adaptive to changes in circumstances. Seemingly small team, but they cover a lot of ground!Very happy with the service & would recommend to all.
5/5
TrustpilotAmazing agency! Responsive and reliable
Amazing agency. I stayed in two different rooms and houses in the past two years. They are responsive and they alwas reply promptly to requests and issues. The houses are very well maintained and the rooms are elegant, just like in the pictures they have on their website.I would definitely recommend to everyone who's looking for a room in Reading!
1/5
TrustpilotDo NOT go with this agency, they are horrible!!
The reasons why it was an awful experience are1.Huge number of hidden fees which they didn't tell me when viewing the room and/or signing off the contract but they revelead them after some days I was in and then I couldn't step back2. Check out fees not disclosed before I moved in and they stole that from my deposit at the end of tenancy(£40). This is NOT due.I raised a dispute with Deposit Authority and it was successful and the pillar properties returned to me £40.3. After leaving they ordered me to forward my details in one day time to get deposit back. Failed to do so they would have released my deposit to “charity”4. Their intrusion in my room without notice and not an emergency. I would expect them to pay to me for breaching this rule but they said just "sorry". I raised a complain with PRS(Authority they are member of) and they said "sorry" is enough. Unbelievable!5. Theft of 50 pounds following that intrusion(it appears evident that they stole it). I made report at Police station (43170069955) but unfortunately it didn't go nowhere as no CCTV in the room or bank statement.Police anyway investigated pillar properties as they were appointed suspect criminals6. They kept me under pressure to realize if I was in the room(to make a new intrusion) by sending email and calling me7. Full range of proofs provided to early terminate the contract but they refused to let me go8. Multiple wrong monthly rental calculations and I had to stop it with waste of time and resource9. Fridge and freezer plenty of food belonging to tenants who had already left and then no room for my stuff and asked me £100 to free up space10. They failed to display the presence of fire extinguisher in the house and house itself was not built in a proper way11. They left me three days without heating in winter12. The house and my room was not safety and calm(in the very dangerous area of Oxford road)13. The agency is running business without an office so it is no possible to meet them and then claim/complain14 No fire extinguisher and moreover fume evacuation was towards my room window15 pillar properties does not have office address and its manager writes from an hidden email address16 pillar properties refused to issue a correct invoice for the month May2017Following my complaint, Reading Council forced pillar properties to stick their fees onto their websites as they had hidden these fees and they complied.Please read below the fees which they did not reveal to me initiallyTENANCY FEES (TARIFF OF CHARGES)Cost Description Information£350.00 Holding fee Per property which is then deducted from the balance of money payable (e.g. Rent) 48 hours prior to the tenancy commencing6 Weeks Security Deposit In most cases this is equal to one and a half months’ rent.£350.00 Sole Admin FeeInclusive of VAT (per property) which includes one tenant reference. (These fees include immigration and visa confirmation,financial credit checks, obtaining reference from current or previous employer, previous or existing landlord. Contributiontowards the setting up of the tenancy and the compilation and exchanging of the tenancy agreement)£100.00 Additional personInclusive of VAT (per property) for an additional tenant. (These fees include immigration and visa confirmation, financial creditchecks, obtaining reference from current or previous employer, previous or existing landlord. Contribution towards the settingup of the tenancy and the compilation and exchanging of the tenancy agreement)£100.00 Deposit & Check-in Inclusive of VAT. Single tenant deposit registration fee payable within the balance owed before move-in. Check-in after 5 daysof initial reservation made and to meet at the property on the day of move-in.£120.00 Deposit & Check-in Inclusive of VAT. Single tenant deposit registration fee payable within the balance owed before move-in. Check-in within 5 daysof initial reservation made and to meet at the property on the day of move-in.£150.00 Deposit & Check-in Inclusive of VAT. Single tenant deposit registration fee payable within the balance owed before move-in. Check-in on aSaturday and to meet at the property on the day of move-in.£99.00 Guarantor FeeInclusive of VAT (per property) which includes one UK based Guarantor reference. (These fees include immigration and visaconfirmation, financial credit checks, obtaining reference from current or previous employer, previous or existing landlord.Contribution towards the setting up of the tenancy and the compilation and exchanging of the tenancy agreement)£36.00 3 Month Renewal Inclusive of VAT. Renewal of the Fixed Term Assured Shorthand Tenancy Agreement for 3 months’£60.00 6 Month Renewal Inclusive of VAT. Renewal of the Fixed Term Assured Shorthand Tenancy Agreement for 6 months’£120.00 12 Month Renewal Inclusive of VAT. Renewal of the Fixed Term Assured Shorthand Tenancy Agreement for 12 months’£15.00 Late Rent/ArrearsLetterInclusive of VAT. If you fail to pay your rent on time or you fall into arrears with your rental payments then we are obliged tosend reminder letter and or emails to you.£210.00 Early TerminationFeeInclusive of VAT. Leaving the property before the end of the fixed term Assured Shorthold Tenancy Agreement regardless ofthe 2 months’ notice period being given.£100.00 Misuse of Property Inclusive of VAT. If maintenance has to be carried out die to the misuse or neglect by the tenant or there is a misuse of theemergency call out service.£60.00 Locked out(In Office hours) Inclusive of VAT. For us to attend the property and let you in (Only during office hours 09:00 - 17:30)£120.00 Locked out(Out of hours) Inclusive of VAT. For us to attend the property and let you in (After 17:30 and before 09:00)£60.00 Lost Keys Inclusive of VAT. If you lose any keys, then the locks will have to be replaced. The above charge is payable plus the cost of thenew locks & keys. Please note: If you lose your keys and we have to let you in then the ‘Locked out’ Charges will also apply.£120.00 Moving ofFurnitureInclusive of VAT. Moving of furniture not located as per the inventory. Cost may vary depending on the number of itemsneeding to be moved.£160.00 Removal / Disposal Inclusive of VAT. Removal and or disposal of tenants’ personal belongings after the tenancy has ended. Costs may varydepending on the number of items needing to be removed.£36.00 AdditionalPaperworkInclusive of VAT. Additional Inventory or Contract required because of lost paperwork. This charge may apply to otherpaperwork needing to be provided.£60.00 Failure to provideaccess Inclusive of VAT. Failure to provide access (24 hours notice agreed) to the property for a routine visit.£40.00 Check-out Fee Inclusive of VAT. This fee is payable for checking the inventory on expiry of the tenancy. This fee will be deducted from thetenancy deposit.£36.00 Post reference Inclusive of VAT. This fee is payable by bank transfer before the ‘Post Tenancy Reference’ is sent.£140.00 Failure tocheck-outInclusive of VAT. Failure to check-out of the property on the confirmed time and date (Unless notice is given 48 hoursbeforehand)£120.00 Retracting Notice Inclusive of VAT. Application to retract your tenancy notice.I can supply full range of proof in regards of what stated here
5/5
GoogleThe experience was exceptional from start to finish. Swift response times, effortless viewing arrangements, and impeccably maintained properties. Thanks to the exceptional service, I secured a property on my first day of viewings. Highly recommend!.
5/5
TrustpilotI found them very helpful and…
I found them very helpful and professional. I would highly recommend Sam Guze and Pillar Properties. Would definitely rent from this company again!
1/5
TrustpilotI live next door to a property they…
I live next door to a property they run, the tenants have moved out every other month as the workmanship is shoddy, they do not do anything about issues, and the floors rise, terrible, lots of money for a room!!! They say they will help with problems but do not!!!!I have visited the tenants many times in 2 years! Nothing has ever been done its all about taking your money for a cheap looking property!!!
1/5
TrustpilotPlease save yourself from dealing with this letting agency
Genuine 1 star reviews keep getting removed. Check out the companies reviews elsewhere, average 2 star and mainly negative feedback. Worst company I have dealt with in my life, their actions towards me have felt evil.
1/5
TrustpilotSo evil you can only laugh
The maintenance guy who does their work damaged my property and nobody will reimburse me, but of course pillar properties were quick to try and jump over my deposit when I left!
5/5
TrustpilotRecommended without a hesitation!
I work as a Relocation consultant and deal with many agencies. Pillar properties are one of the best Agents I've dealt with.Sam and Hayley are very helpful, know their market and recommended suitable house for my client. The referencing and lease signing process was very quick and went without an glitches. Recommended without a hesitation. Thank you for making my job easy.
4/5
TrustpilotWould recommend these guys!
I found myself needing somewhere to live during the start of the pandemic. These guys were so great at getting me moved in so quickly! The property I lived in was one of nicest houses I have lived in, clean and very new looking. Overall good letting agents! They always sort out any issues very quickly, I would use them again in the future.
5/5
TrustpilotNo issues
I lived in a pillar property for 18 months and had no issues with them. My checkout last week was easy and the agent (Sam) was really helpful!
5/5
TrustpilotJustin and Ivan have been exceptional…
Justin and Ivan have been exceptional throughout my year long tenancy. Prompt to sort any maintenance issues and were professional and kind people to rent with.The process to move in was very simple with a holding deposit, and reasonable flexibility with the move in process. The team work hard to make sure the experience is as good as possible.
5/5
TrustpilotThe house was well maintained
The house was well maintained, the internet was good and the company would periodically access the house and provide maintenance
5/5
TrustpilotMy experience with Pillar Properties…
My experience with Pillar Properties was excellent! They were always willing to help me and they were very nice to me at all times. Even though, I wasn’t able to move into one of the properties, the process was very simple and the properties seemed very nice and clean. I will use their services again if I come back.
5/5
TrustpilotAs a landlord my expectations continue…
As a landlord my expectations continue to be exceed by Pilliar properties as they manage and run there business in a smooth and professional manner constantly evolving with changing times. Pleasure to do business with this team.
5/5
TrustpilotQuick Response and Fast Actions
Excellent service by Pillar Properties as usual. Hats off particularly to Tommy for his quick professional actions and response time.
5/5
TrustpilotProfessional and fast service
Professional and fast service. The agents are efficient and quick to respond. There may be some missteps in communications at times but nonetheless, with careful management of rent, Pillar Properties is definitely a responsible property agent. I'd recommend, cheers mate!
2/5
GoogleWith this company for 12 months and was left very disappointed. Poor communication from the agency and was unsupported throughout my year. Pay a high premium for an average property, poor management from Pillar Properties. Would not recommend to anyone.
2/5
TrustpilotDisappointed
With this company for 12 months and was left very disappointed. Poor communication from the agency and was unsupported throughout my year. Pay a high premium for an average property, poor management from Pillar Properties. Would not recommend to anyone.
5/5
TrustpilotSuper professional property management…
Super professional property management company with great people who are extremely efficient and communicative. Top drawer people to deal with.
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Tell us what you need and we'll put you in touch. Pillar Properties LTD hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Theale.
