Trusted Agent profile · Thatcham · Berkshire
Verified
★★★★★
736 reviews across 2 platforms
56 The Broadway, Thatcham, Berkshire, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, Berkshire, at 56 The Broadway, is rated 4.3 out of 5 across 736 reviews on two platforms, including 384 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
5/5
FacebookTom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!
Thank you Holly!
5/5
GoogleGreat viewing experience, both Stacy and Florence were extremely helpful and friendly showing great customer service. 10/10.
Thank you for this wonderful review Max. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
FacebookI would like to thank Lucy from the Thatcham branch for making my move into a rented property so straightforward! She always responded quickly and answered all my question. She was/is friendly and professional and very approachable. Thanks for all your help Lucy!
Thank you Emma, glad I could help!
5/5
FacebookHave been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.
Thank you Virag it is good to work with you. Always there when we need your help.
5/5
FacebookI had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team
Thanks for your feedback??
5/5
GoogleA big salute to MrOliver Buckle from chancellors. who showed me the property in such a good manner.I wish all the agents should be just like him.He is topG
Thank you for leaving us this great review Akshay, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThe lettings team in Thatcham (Oliver and Louise) have been incredibly professional and helpful with all of my questions. Always going out of their way to help me with letting out my properties. Highly recommend to any other landlords out there!
Dear Barry, Thank you so much for your wonderful review! We're thrilled to hear that Oliver and Louise provided you with such professional and helpful service. Our team strives to go above and beyond for our clients, and it's rewarding to know that you felt supported in letting out your properties. Your recommendation means a lot to us. If you need anything else, don’t hesitate to reach out! Best regards, Chancellors - Thatcham Estate Agents
5/5
GoogleI worked with Florence. Very patient and attentive throughout the process helping me whenever needed. Would recommend.
Thank you Jack for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent team! Brooke in particular was extremely helpful. She's really made our housing search feel a lot simpler and less anxious.
Thank you, Joseph! We're thrilled to hear that you had a great experience with our team, especially Brooke. Making your housing search simpler and less stressful is our priority. We appreciate your kind words and look forward to assisting you again!
1/5
FacebookI moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
FacebookWe had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency
Hi Abbie, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.
1/5
FacebookDidn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ??
Hi Joshua, I am very sorry to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with further details so that we can investigate this matter for you? Many thanks.
5/5
GoogleRecently dealt with oliver buckle from Thatcham and he was fantastic. He was polite on my initial enquiry, very helpful on the viewing and assisting my search. Have already recommended him to three other friends who are looking to Rent. Thanks again Ollie !
Thank you Sam for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleMy experience from booking the viewing, viewing the properties and placing an offer so far has been good. Tom (Thomas Major) is amazing dealing with us in this matter and helping out reach the first milestone in the process. Tom and Stacy - you are my stars ! (Will write a detailed review as we progress with this relationship from the first time buyers stand point)
Thank you for leaving us this wonderful review Akash, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookJayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.
5/5
GoogleFlorence showed us around a property on Thursday 6th April and she was brilliant. She did a great job of showing us all the perks of the property but we also felt that she was honest and genuine when we asked her about the Thatcham area more generally. She's very good at what she does and we were really impressed with her and Chancellors.
Thank you Charlotte for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleStacey was very professional and efficient she answered every question I had about the property very quickly and precise. Would definitely recommend
Thank you Dubell for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleRecently had a viewing with Brooke from Thatcham, very knowledgable lady!
Hi Angela, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleBrooke helped me out enourmously when other Chancellors branches were floundering, thanks so much!
Hi Ari, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookMy review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.
Thank you for bringing this to our attention Mary, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to louise.hughes@chancellors.co.uk? Thank you.
5/5
GoogleThanks Vassna for being organized and helping us view.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleFirst time dealing with chancellors and Louise and she was so good. Made the whole experience really good and easy to understand and helped throughout despite us not quite getting the right place for us. A genuine asset and in future ill be back for this reason....thanks for everything.
Thank you Michael for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
FacebookAs a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan
5/5
FacebookLucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.
Thank you very much !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Thatcham won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
