Trusted Agent profile · Thatcham, Berkshire
Verified
★★★★★
736 reviews across 2 platforms
56 The Broadway, Thatcham, Berkshire, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, Berkshire, at 56 The Broadway, is rated 4.3 out of 5 across 736 reviews on two platforms, including 384 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
5/5
FacebookSean Randall has been very impressive. My tenant, a good guy, has had to leave, and Sean has been top notch in working through the things that need to be done and arranging them all. He's even kept me posted with what's happening. Can't ask for more than that :) Best wishes Bob Gilbert
5/5
GoogleVery friendly staff and always polite when interacting with us
Thank you Ian for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleLovely relaxed viewing. Friendly welcome, great communication and very accommodating.
Hi Sarah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookI’ve lost count of the number of times I’ve had ‘George’ from Chancellors (Slough) leave me a voicemail, despite emailing them to ask them to stop! Arranged a viewing, they didn’t turn up, which is why I’m not interested in having anything to do with them. When I phoned them, no one seemed to know what was going on! My husband wasted his day off waiting around for them.
Good Afternoon, thank you for taking the time to write a review. I am sorry to hear of your negative comments. Please could you forward your details to seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
5/5
FacebookVery professional and so quick Rebecca Chen was updating me all the time she and everyone was very helpful, I'm happy I bought my dream home finally with no complications and I didn't need to worry about anything as a first time buyer, thank you Chanclers, special thank for you Rebecca Chen 🌷💝
5/5
GoogleLouise from the Thatcham office has been very helpful in my property search so far. All my questions have been answered promptly. Great service, will continue my search with Louise.
Thank you Jonny for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
Googleme and my partner viewed a flat with Louise and she was very helpful. Since we first enquired she has been our point of contact and always gets back to us quickly and informs us of new properties that are available. Thank you
Thank you Yazmine for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleAttentive and efficient with how swift the paperwork is sent. Have had pleasant viewings with Chancellors and the team are good at getting in contact with you.
Thank you Zoe for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
Googleme and my partner viewed a flat with Louise and she was very helpful. Since we first enquired she has been our point of contact and always gets back to us quickly and informs us of new properties that are available. Thank you
Thank you Yazmine for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI meet Louise at the viewing property. She was very kind and was patient to answer all my questions. The property was clean and was as shown in the pictures.
Thank you Fiona for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
GoogleOverall good experience Chancellors
Thank you Tushar for giving our Chancellors - Thatcham Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleThe agent who showed us around was very knowledgeable of the house and the area. She knew about properties available in the area with in our price range when asked. I would recommend her to anyone looking for something in particular.
Thank you for this wonderful review Jay. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
1/5
FacebookZERO STARS. Simply the worst agency out there. Will not stop calling no matter how many times you tell them to remove you from their system. Do not give them your phone number let alone your property. Worst service I’ve ever experienced from any company EVER! Find and use a local agency - I’ve never had an issue with anyone except Chancellors!
I totally agree with the above. We viewed our dream property in October last year in Ascot, nr Sunningdale. After some toing and froing we were delighted to have our offer accepted. A letter was sent by Chancellors on 5th November 2019 accepting in pri…See more
5/5
FacebookBest platform, easy to use and quick withdrawal. I have been using this platform with the most recommended forex strategy on the internet from Mrs. Rochelle Nelson FX and so far I have no complains, making good profit on a weekly basis. She is really great, best in her field and unique among others. I am thankful and want you all to partake from her good works.Contact her via her …Email:rochellenelson731@gmail.comWhatsApp:+13016159610Facebook:Rochelle Nelson
5/5
GoogleAmy acted on our behalf in an extremely professional manner. We were completely satisfied with the service which she provided and wouldn’t hesitate to use her and chancellors again. Thanks for your help and ongoing support throughout the sale. Andrew and Jo 😀 …
Hi Andrew, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleAmy acted on our behalf in an extremely professional manner. We were completely satisfied with the service which she provided and wouldn’t hesitate to use her and chancellors again. Thanks for your help and ongoing support throughout the sale. Andrew and Jo 😀 …
Hi Andrew, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookHow they treat staff and can fire their staff when they have been told medically and by government rules to self isolate due to illness. To then have a call From manager to fire them! Which this member of staff previously offered to work from home ! Absolutey disgusting and to kick somebody down when poorly as well! Shame on you!!
Dear Ms Viret, We are sorry to hear of your experience of Chancellors. Naturally, it would be unfair for us to comment on individual cases and therefore we wouldn’t be able to discuss this individual incident publicly, however if you wish to discuss t…See more
5/5
FacebookI would really like to thank Lauren, David and Susannah at the Chancellors Group for an amazing job - in finding my new home in the UK. Great service - always going the extra mile. Thank you so much and I couldn’t have been happier with my new apartment.
5/5
FacebookMyself and my husband have been dealing with Lauren Perks and cannot recommend her enough, she has been the most helpful and very forthcoming with information we needed. She has kept us in the loop all the time. We really appreciate everything she is doing for us. Thanks Lauren.
5/5
GoogleVas demonstrated a high level of customer service support to us while we went viewing for an apartment as she answered all our questions and cleared our concerns.
Thank you Chiori for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleHad a bad experience with one of their clients being racist! Even though outstanding references were given and a high standing guarantor once the client had spoken to the potential tenant and realised the race of the tenant they then declined. Absolutely disgusting how they can have such clients! Beware!!!!!
Hi Carly, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookI have rented my property via Chancellors for a few years and want to thank Liz Way for managing the various tenants. She is very helpful and professional with everything that needs to be done. Liz always remains polite, efficient and offers great support and service....thank you again!
5/5
GoogleYou can never get it wrong with Chancellors. Great team and always going the extra step to help until you're satisfied.
Thank you Kamsi for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
1/5
GoogleVery poor experience. Difficult to make contact and do not keep appointments! Obviously don't need my business
Hello Iain, your feedback is important to us and we are sorry to read of your current frustrations. Please email directors@chancellors.co.uk so that we can look into this issue for you. Many Thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Thatcham won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
