Trusted Agent profile · Thatcham, Berkshire
Verified
★★★★★
736 reviews across 2 platforms
56 The Broadway, Thatcham, Berkshire, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, Berkshire, at 56 The Broadway, is rated 4.3 out of 5 across 736 reviews on two platforms, including 384 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
5/5
GoogleGreat branch. The whole sales team of Stacy, Lauren and Ben have been very helpful so far.
Thank you Samuel for giving our Chancellors - Thatcham Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleThe service provided to me by Chancellors was topnotch I was assisted on what to do and where to get the needed documents that they will need for the processing of the apartment I wanted to move into...
Thank you Bajogo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
FacebookVery professional and Debbi Fulbrook was so nice helpful to a very stressing process of house moving. I wish Debbi all the best for the future. Thanks Debbi.
Thank you for taking the time to leave this positive review. Please don’t hesitate to contact us if you require any further assistance.
5/5
GoogleVery professional personal, had a very informative viewing earlier and the walk through was very good.
Hi Terry, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI was received well and given a full detailed tour patiently,superb service ,thank you very much
Hi Linda, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleChancellors,the best agents all over.They are very reliable and worth of trust.
Thank you so much, Richard! We're thrilled to hear that you found us reliable and trustworthy. Your kind words motivate us to keep providing the best service possible. If you need anything else, don’t hesitate to reach out!
5/5
GoogleAGENT OLI WHO DID THE VIEWING BOOKING WAS VERY GOOD AND MADE SURE HE ACCOMODATED ME. THE AGENT LOUISE WHO DID TE VIEWING WAS HELPFUL, PATIENT AND IT WAS AN ABSOLUTE PLEASURE WORKING WITH THEM
Thank you Nicholas for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
FacebookA huge thank you to Francesca Deacon for her great help today when dealing with my faulty boiler. Very friendly, efficient, professional! Highly recommended.
Thank you so much!
5/5
FacebookI never believed it works this way, I was very doubtful about Bitcoin and all other online trading, I decided to risk an investment with Mrs. Rochelle Nelson, and i successfully made withdrawal in a week. after I saw testimonies of people on how good she is but I was very skeptical but she prove me wrong with my first trade and I'm so happy today, so I'm recommending her to everyone of you to invest with her and testify like me. Contact her now on: facebook"Rochelle NelsonEmail: rochellenelson731@gmail.comWhatsApp: +13016159610
5/5
FacebookElysia Phillips is second to none! A pleasure to speak to and dedicated to her job. I highly recommend Chancellors to anyone.
Thank you always happy to help!!??
1/5
GoogleAwful company that do not listen, were dishonest throughout and have no intention of helping, they just want to rip you off. Only estate agents that charge you for doing nothing. Avoid at all costs!
Hi Craig, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleCurrently going through the process of buying a house with Lauren, she is efficient and always makes time to answer questions, she has been very accommodating. Overall a smooth process from offer acceptance to hopeful completion date :)
Hi Saffron, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookI bought a flat from chancellors. Basically had no contact from them in the 5 months the property took to complete and my emails were ignored. When the property completed they didn't have the keys to the back door. This despite the fact they had used a key to show us outside during the viewing. Liars trying to cover up the fact they had lost keys. Would use a different more professional estate agents.
Hello Michael, sorry to hear that there were issues during the purchase of your property. We hope all has now been resolved, but we'd be keen to look into what went wrong - please get in touch via seniorsupport@chancellors.co.uk with details, including the address of the property in question, and we'll investigate.
5/5
GoogleLauren puts in that little bit extra that makes the difference. Very helpful, efficient and understanding. It was a pleasure to work with her.
Hi tufan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookThe worst possible agents I have ever had the misfortune to know. They refuse to organise any viewings to anyone other than a cash buyer ! Where do they expect you to live when your house is sold ? The rudest,most condescending,arrogant people in the world. Are chancellors trying to control the whole property market with their aggressive tactics?I would never market a property with them as they refuse to allow viewings.
agree
5/5
GooglePolite, friendly, and offered some very helpful advice towards our search for a rental property. Louise obviously knew the landlords preferences, the location and had readily available answers on both the property itself and the local amenities. Overall a very helpful Lettings agent who didn’t rush us through our viewing.
Thank you for leaving us this great review Ryan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
FacebookI would be very careful about letting a property through Chancellors. We sadly used them for a year and found them to be of very little help. It appears that they allow tenants to damage your property whilst living there and give you zero support in claiming this money back out of the deposit. They act through a sub company called Thameside management and the staff there are neither knowledgable or helpful.
Hello Lewis and thank you for your feedback. Please get in touch with us via seniorsupport@chancellors.co.uk with details of the property address in question so that we can investigate. Thanks in advance.
5/5
GoogleI would whole heartedly recommend Chancellors at Thatcham who processed my house sale with consummate professionalism, providing a first class service throughout. Giles managed the whole process seamlessly, securing an excellent price and offering me expert guidance whenever I needed it. My thanks go to Giles and his team for a fine job.
1/5
GoogleWhat we thought was a free quote and was then tying us into a contract without verbally confirming this. They have lied to our faces and tried getting money out of us! If your looking for honest and loyal estate agents. Please don’t use there services. They are scammers they do not care one bit!
Hi Ricky, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via caitlin.greaves@chancellors.co.uk. with the details? Many thanks.
5/5
GoogleAlthough it's early days on our property search - the signs are very positive. Stacy of Chancellors has been professional, helpful & understanding. Exactly what you would expect from a long established estate agent. Many thanks Terry & Val
5/5
FacebookI do have problems receiving my rental payments on time from one tenant. My account manager is called Emelia. Emelia is polite and methodical in her approach. She is able to give suggestions and possible solutions. She ensures the correct notices are give that protect me. She is prompt in her response and keeps me updated.
5/5
FacebookHighly recommend James Livingstone in Aylesbury branch. He's very helpful and good following up! Amazing Aylesbury team too!
Thank you Cora for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookVery happy with the service provided, Francesca Deacon has been managing the property and has been efficient and very helpful
Thank you so much!
5/5
GoogleExcellent! Louise is highly recommended.
Hi Raymond, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Thatcham won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
