Trusted Agent profile · Thatcham
★★★★★
475 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, at 56 The Broadway, is rated 4.6 out of 5 across 475 reviews on two platforms, including 268 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chancellors Thatcham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thatcham.
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
5/5
GoogleVassna was very friendly and welcoming. She was able to answer the questions we put forward and presented with confidence in her role. We would definitely recommend Vassna from Chancellors.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleLovely people at Chancellors. Lauren very respectful when she came to my property and agreed to put the house up for sale at market value. I appreciated this because it allowed me to see the interest in the property as it went along and i didn't have to wonder if I could have got more for the house than I did. Lovely to work with the people at Chancellors as all very nice which includes Lauren, Ben, Stacey, Rachel and would definitely recommend to other people.
5/5
TrustpilotExcellent communicator
We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.
3/5
GoogleCurrently renting a property managed by Chancellors. Have found the Thatcham branch to be helpful overall. Louise, who dealt with us initially, was very prompt with contacting us and getting paperwork organised. I phoned her with lots of questions and she was always happy to help and responded swiftly to any questions I had. Lauren at this branch has also been really helpful with getting issues resolved quickly and professionally. She is proactive with getting things done. However, the property management side of things has been very poor at times. I’ve had to constantly email and phone to attempt to get a problem with a leaking bath solved. This was causing damage to a neighbour’s property. I was made to feel like my concerns weren’t a priority and was snapped at on the phone by members of the team when I asked for updates on how things were progressing. From reporting the issue initially, to getting it fixed, the whole process has taken nearly 2 months! My emails were often not responded to for over a week at a time.
Hello Ellis, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
GoogleHi I am impressed by Brooke 's professionalism throughout the letting process, from initial engagement to finish. Always communicating with each step and visit. Highly recommended for any potential landlords and / or tenants.
Thank you for leaving us this great review Chang, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleOliver was very humble and patient. He took the time to answer all of my questions.
Thank you so much for taking the time to give us a 5-star review! We truly appreciate your feedback and are thrilled that you had a positive experience with Chancellors Estate Agents. We hope to work with you again in the future!
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
5/5
GoogleWe were very impressed with the young man, Ben Armstrong who conducted our viewing, he was at the proprty to meet us, introduced himself and gave us a comprehensive tour of the bungalow, before meeting us back at the office to complete essential paperwork. We look forward to working with him throughout out the process of our purchase.
Thank you, Robert and Carole, for your wonderful review! We're thrilled to hear that Ben made such a positive impression during your viewing. Our team is dedicated to providing exceptional service, and we’re glad to know you felt supported throughout the process. We look forward to assisting you further with your purchase!
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
GoogleLouise and Oliver were very helpful, they did and amazing job. From viewing to securing a property
Hi Randal, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleFlorence was just lovely and really knowledgable of the properties and area. Just found out she’s new but was like she had been doing it for years! Thank you!
Thank you Melissa for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleChancellors provided us with a very efficient service for finding a tenant. We would use their services again. Many thanks to all the team especially Louise, Vassna and Kallee.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotJordan you are a star
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
4/5
GoogleThe property was very nearly exactly what we needed. The downstairs area was particularly impressive however the stairs to the principal bedroom were not suitable for our requirements. We are indeed looking for one level accommodation.
Hi Lynn, we are so pleased that you enjoyed your experience with us and left this great review.
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
TrustpilotJamie Woodman
Good customer service
We're so pleased to hear that our team had good customer service! We appreciate your positive feedback!
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
5/5
GoogleOliver has been very professional through the process. Keeping me up to date step by. Thank you
Thank you Rebecca for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
TrustpilotExcellent service
I am very pleased with Chelsey as a landlord. They are highly responsive, friendly and professional. Always responds to my emails swiftly and clearly. I would recommend Chancellors to anyone.
We are very pleased to hear that you are happy with our services. It's great to know that you find our team responsive, friendly, and professional. We appreciate your recommendation!
5/5
GooglePhillip was amazing and very helpful with trying to find multiple rentals for us to view. He is very knowledgeable and was very accommodating with planning viewing.
Hi Jessica, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotThe agency staff were extremely rude…
The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.
5/5
GoogleFirstly, I approached Chancellor's to express interest in a rental property. My enquiry was answered quickly by Oliver Buckle, who was able to get my partner and I an appointment for the following day. When we met with Oliver, he was polite, friendly and able to answer all of our questions about the property. We are very satisfied with the service we have received.
Thank you Kirsty for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chancellors Thatcham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thatcham.
