1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
Trusted Agent profile · Thatcham
Chancellors Thatcham reviews
★★★★★
464 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, at 56 The Broadway, is rated 4.6 out of 5 across 464 reviews on two platforms, including 259 Google reviews rated 4.7.
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Reviews
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI recently dealt with Vassna from the Thatcham Branch to discuss the potential of letting out my property, she was polite, knoweldgable and definitely the type of agent i would want working for me !
Agent replied · 11 November 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Googlei recently had a couple of viewings with ollie from thatcham. he was very polite, professional and respectful with my situation. he was always on hand if i needed to contact him and he went over and beyond to find me and my family a property. louise was also very helpful, i highly recommend this team and no doubt if you was a landlord they will find you tenants! 10/10
Agent replied · 11 November 2024
Hi Ella, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotQuick response
Quick response, efficient arrangement for viewing.
Agent replied · 23 June 2026
We're glad we could arrange your viewing efficiently.
5/5
GoogleVassna was unbelievably professional, she was very knowledgeable about the property and answered all questions we asked with ease, overall a excellent viewing from our point. Thank you for showing us around this amazing property.
Agent replied · 11 November 2024
Hi Michael, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
5/5
GoogleRecently dealt with Oliver Buckle on the lettings team and he was very polite and informative. Would highly recommend Chancellors !
Agent replied · 11 November 2024
Hi Kasmin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleVery nice meeting. Mr. Oliver is very professional in his work. Very willing to help. Thank You.
Agent replied · 11 November 2024
Thank you Piotr for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Googlewe reached out to chancellors to sell our property and they were fantastic ! Lauren came over and from the outset was highly professional, within 48 hours of being on the market we had a cash buyer and were able to secure our onward move. Stacy who viewed with they buyers was brilliant. Could not recommend enough. Thank you Chancellors team
Agent replied · 25 December 2024
Thank you so much for your fantastic review, Norman! We're thrilled to hear that Lauren and Stacy provided you with such excellent service and helped you secure a cash buyer quickly. Your recommendation means a lot to us. If you need anything else in the future, don't hesitate to reach out. Best wishes from the Chancellors team!
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
Agent replied · 27 May 2026
We sincerely regret that your experience was so stressful and disappointing. We are reviewing your feedback to understand what went wrong and improve our processes.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
TrustpilotGreat knowledge and communication…
Great knowledge and communication throughout
Agent replied · 23 June 2026
We appreciate your kind words. We are glad we could help.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
5/5
TrustpilotI appreciate all the help and support provided
I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.
5/5
GoogleVassna was very friendly and welcoming. She was able to answer the questions we put forward and presented with confidence in her role. We would definitely recommend Vassna from Chancellors.
Agent replied · 11 November 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleLovely people at Chancellors. Lauren very respectful when she came to my property and agreed to put the house up for sale at market value. I appreciated this because it allowed me to see the interest in the property as it went along and i didn't have to wonder if I could have got more for the house than I did. Lovely to work with the people at Chancellors as all very nice which includes Lauren, Ben, Stacey, Rachel and would definitely recommend to other people.
5/5
TrustpilotExcellent communicator
We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.
5/5
GoogleHi I am impressed by Brooke 's professionalism throughout the letting process, from initial engagement to finish. Always communicating with each step and visit. Highly recommended for any potential landlords and / or tenants.
Agent replied · 8 October 2025
Thank you for leaving us this great review Chang, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
3/5
GoogleCurrently renting a property managed by Chancellors. Have found the Thatcham branch to be helpful overall. Louise, who dealt with us initially, was very prompt with contacting us and getting paperwork organised. I phoned her with lots of questions and she was always happy to help and responded swiftly to any questions I had. Lauren at this branch has also been really helpful with getting issues resolved quickly and professionally. She is proactive with getting things done. However, the property management side of things has been very poor at times. I’ve had to constantly email and phone to attempt to get a problem with a leaking bath solved. This was causing damage to a neighbour’s property. I was made to feel like my concerns weren’t a priority and was snapped at on the phone by members of the team when I asked for updates on how things were progressing. From reporting the issue initially, to getting it fixed, the whole process has taken nearly 2 months! My emails were often not responded to for over a week at a time.
Agent replied · 11 November 2024
Hello Ellis, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
5/5
GoogleOliver was very humble and patient. He took the time to answer all of my questions.
Agent replied · 11 November 2024
Thank you so much for taking the time to give us a 5-star review! We truly appreciate your feedback and are thrilled that you had a positive experience with Chancellors Estate Agents. We hope to work with you again in the future!
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
GoogleWe were very impressed with the young man, Ben Armstrong who conducted our viewing, he was at the proprty to meet us, introduced himself and gave us a comprehensive tour of the bungalow, before meeting us back at the office to complete essential paperwork. We look forward to working with him throughout out the process of our purchase.
Agent replied · 10 December 2024
Thank you, Robert and Carole, for your wonderful review! We're thrilled to hear that Ben made such a positive impression during your viewing. Our team is dedicated to providing exceptional service, and we’re glad to know you felt supported throughout the process. We look forward to assisting you further with your purchase!
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
Agent replied · 20 March 2026
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
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Tell us what you need and we'll put you in touch. Chancellors Thatcham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thatcham.
