Trusted Agent profile · Thatcham
★★★★★
475 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, at 56 The Broadway, is rated 4.6 out of 5 across 475 reviews on two platforms, including 268 Google reviews rated 4.7.
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Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotSmooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleDealt with Brooke in regards to finding a property, currently still awaiting final bits being done and move in date, she has been very helpful and friendly and keeps you upto date and offers guidance throughout the process
5/5
GoogleStacy has been an excellent help with us purchasing our house. Chasing when others haven’t and contacting everyone for is going above and beyond. Thanks Stacy!
Hi Abi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotFranki Deacon
We have found a very helpful main contact in Franki Deacon, who has been able to support and direct as needed in a labyrinth of names and departments that exist within Chancellors.
5/5
GoogleI dealt with Louise at chancellors and she was amazing, she was really professional and was always happy to answer any questions I had. Thank you!
Thank you Lauren for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotDanielle was excellent from start to…
Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant
5/5
GooglePhil Redmond is an extremely personable, friendly and good agent. He sold me a house in an extremely volatile sellers market and it was the perfect house to boot. We had a difficult ride with some unforeseen challenges but you won't find a hard working chap and although I asked him not to was often working on our progression whilst on holiday.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Craig for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
GoogleLouise was lovely, couldn’t fault the experience we had with her at all. She was always just a message away if me or my boyfriend needed any questions answered. Although we had a change of heart on the property, the service overall was great!
Hi Emily, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleLouise has been great throughout the whole process finding us an ideal house quickly and providing support every step of the way. She is always contactable by email and phone responding to any queries. Thanks so much Louise a real asset to Chancellors! 10/10
Hi Matty, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotBest agency and very professional service
I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
5/5
GoogleJust called Chancellors and spoke to Tom Major. I was impressed firstly with the fact that there was no irritating intro music. Tom answered the phone immediately and got straight down to establishing the parameters; price levels, property requirements and financial circumstances. Am now waiting for details of properties at Chancellors which match our requirements.
Hi Richard, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotTenancy renewal
Emilia Williams assisted me in renewing a new contract with my current tenants. She provided excellent communication throughout and it was a very efficient service. I am very happy that the tenants have signed the new tenancy agreement with the proposed terms.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleCannot thank the Sales team enough for all of their hard work! Massive thank you to Lauren, Ben and Stacey
Thank you Gabriella for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotGreat Management
I couldn’t be more pleased with the good service provided by the Chancellors property management team. Their responsiveness and professionalism are good. Every time I’ve had a question or encountered a minor issue, they’ve responded quickly and resolved it efficiently, often within the same day.
Thank you for leaving us this great review. It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleLauren was fantastic in finding a tenant. It wasn't the easiest with a potential tenant not being honest but Lauren persevered to ensure I did get a tenant in promptly, often calling me or taking callings whilst she was on holiday.
Thank you James for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleNice flat. The agent, Ollie has been amazing and very helpful by answering all my questions in a professional manner.
Thank you for your 5-star review! We are delighted to hear that you had a great experience with us and that you were satisfied with the service we provided. If you need any further assistance, please do not hesitate to contact us. We appreciate your feedback!
5/5
TrustpilotExcellent service
Always had excellent service with Chancellors. A very considerate and caring company.
We appreciate your kind words. We are happy to hear you always receive excellent service.
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
GoogleLauren has been very professional and helpful when overseeing the sale off this property. Well done Lauren and thank you for your continued support.
Hi Denise, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
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