Trusted Agent profile · Thanet
★★★★★
536 reviews across 2 platforms
15 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Wards's office in Thanet, at 15 Station Road, is rated 4.4 out of 5 across 536 reviews on two platforms, including 115 Google reviews rated 4.9.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, but personable service.
We were kept updated throughout the whole process. Really friendly and efficient staff. Would use again, though I hope we won't have to any time soon! Brilliant service, knowledgeable staff and would recommend.Emily Stickler stood out as especially good as she was instrumental in keeping things moving along and everyone updated. Many thanks!
5/5
TrustpilotExcellent service throughout
Peter Macer along with Becky White and all the other members of the sales team provided an excellent service throughout.
5/5
GoogleSound advice and and lots of support from Sally Bryant on the sale and purchase , thanks sally.PositiveResponsiveness
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleThe person we met was very helpful and they came up with offers of flats very quickly.
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
TrustpilotHad 2 properties to sell.didn’t even…
Had 2 properties to sell.didn’t even call back
1/5
Trustpilot🤢🤢
The service costume from this agency is disgusting! Them always say "we will call you shortly" and no one call us back, we already call more the 100 times this agency for different property and after one month we still without house!!!
1/5
TrustpilotEthan from deal branch!
Had Ethan from deal branch come out to a valuation, he came across very sexist and quite abrupt. I won’t be selling my house with miles and barr because of my experience and will not be recommending in the future.
4/5
TrustpilotPraise for Emily Stickler
Praise for Emily Stickler, who had to work particularly hard during what should have been a relatively simple purchase! She was very patient and understanding, and kept things going with her negotiating skills when it appeared that the plug was going to be pulled! Thank you
2/5
TrustpilotThey don't want to sell houses!
Estate agents that don't appear to be interested in selling houses! Try to arrange viewings, they take your details and don't bother calling back. Chase them up, they don't bother returning your call. If you're looking to sell your house then I wouldn't put my faith in them if I was you.
4/5
Trustpilotgreat viewing
jake was very informative on the property also took time with me even after i arrived late to the viewing, he also provided tips on how to manage the space in the property. also very prompt with application email
3/5
TrustpilotGood estate agent but need to improve adverts.
Good estate agent, but they really should learn to spell! A property was described as being in a 'sort after' area. I contacted them about exactly the same error some months ago - they did not reply, & obviously took no notice.This looks very poor, & reflects on their overall standards, in my opinion.
5/5
TrustpilotLouise Daly what can I say
Louise Daly what can I say, Professional , excellent communication and explained everything as the sale went along. Couldn't find any faults.Thank you
5/5
GoogleReally nice estate agent people are very friendly definitely the place to go
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotReally helpful company
Really helpful company, had a lot of dealings with Andy in the referencing department and he was very helpful, even when he couldn't answer my questions he always tried to find me the answers. Made moving really easy and so stressful. Thank you
1/5
TrustpilotTried buying a house to found out the…
Tried buying a house to found out the place was grade two listed when we asked multiple people in the agency if it was. Really felt like we were sold too rather than helped find what we actually wanted.
1/5
TrustpilotUnprofessional and unresponsive
Unprofessional and unresponsive. Never deliver on promises and follow through to get things done. Multiple emails and calls. No accountability in anything they do. As a lettings agency they continue to disappoint on delivering a reasonable service I expect for the high fees charged. Owners need to sort this out.
5/5
TrustpilotThank you!
From start to finish the miles & Barr team have worked hard to get us into our new home! friendly and very professional throughout!! I have had dealings with other letting agencies but miles & Barr are head and shoulders above them!
5/5
TrustpilotThankyou Sophie
Sophie did everything she could to ensure i was able to relocate to canterbury by christmas after starting my property search in mid October. They were always friendly and easy to talk to, and was always happy to answer my questions. fantastic service.
5/5
TrustpilotAmanda completed my property review
Amanda completed my property review, lovely lady and happy for her to continue with my inspections.
5/5
GoogleGreat staff, will bend over backwards for you.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotRenting made easy
It was a delight to work with the letting agent Anna Adamczak who helped to secure my family's new home to rent. She was very helpful and explained the process. Thank you.
5/5
TrustpilotAlways excellent service from miles &…
Always excellent service from miles & Barr. We've recently been dealing with Luke who has been very helpful and always responds straight away. Very professional and always on hand if we have a problem or question.
1/5
TrustpilotI moved in to my new house a month ago
I moved in to my new house a month ago. Since I moved in nobody really paid attention to me, had some problems in my home so I had to deal with them on my own. I wouldn't suggest this estate agency.
5/5
TrustpilotVery helpful
Very helpful service. Managed to arrange 2 last minute viewings. Max who showed me 3 flats was very helpful and was able to give me all the information I asked for. Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
