Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Liz · 8 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
★★★★★ 5/5
TrustpilotSophie was very helpful and worked…
Sophie was very helpful and worked quickly to find somewhere that suited our needs
Natasha · 6 August 2022
★★★★★ 5/5
TrustpilotVery happy with the team
Very happy with the team, in particularly Suzanne who did a great job keeping the chain moving
Andrew · 20 March 2022
★★★★★ 5/5
TrustpilotHelpful so far
The estate agent Kerry Brunger has been very helpful and professional so far in helping me secure a let in Kent.
Charlotte · 19 July 2021
★★★★★ 5/5
TrustpilotExcellent service from miles and barr
Excellent service from miles and barr. Kept up to date with progress from start to finish emily stickler was always keeping me informed with updates and advice never had any issues or problems it was so easy to sell with them. Well done.
Miss · 29 January 2024
★★★★★ 5/5
TrustpilotJake was very friendly
Jake was very friendly, gave me all the information I needed and was overall stellar.
Jesse · 4 May 2022
★★★★★ 5/5
TrustpilotMax was great
Max was great. Showed me around with no rush. Overall nice smooth viewing.
Carolina · 4 July 2022
★★★★★ 5/5
TrustpilotLouise kept us up to date with the…
Louise kept us up to date with the purchase of our house and was very professional.
Sophie · 5 February 2022
★★★★★ 5/5
GoogleA very good experience for my mother from start to finish especially with the help of Victoria Richard and Dan. The whole undertaking ran smoothly and they were always at the end of the phone, I would recommend them highly
Sara · 11 November 2019
Agent replied · 9 November 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotSophie Collins was very professional
Sophie Collins was very professional, and made my experience a very good one.
Deirdre · 30 March 2022
★★★★★ 5/5
GoogleExcellent customer service and an excellent result. Many thanks for your help.
Robin · 10 October 2023
Agent replied · 9 November 2024
Hi Robin,
Thank you for leaving a review! It's great to hear how excellent your experience with our agents has been.
Best wishes,
Wards.
★★★★★ 5/5
TrustpilotSophie was super helpful
Sophie was super helpful, and the process has been very quick and well-informed. Thank you!
Anna · 8 October 2021
★★★★★ 5/5
TrustpilotThankful
It was so quick and easy to find the perfect home for us we was told it would take up to 1 week to get accepted but it took 2 day me and my partner are over the moon with everything and we are so thankful to Shannon Faulkner for helping us she was so helpful.
Ellis · 10 September 2022
★★★★★ 5/5
TrustpilotThank you Shannon for your help
Thank you Shannon for your help. 5* service!
Miss · 2 September 2022
★★★★★ 5/5
TrustpilotFaultless
Outstanding service from start to finish, particulary shout out to Charlotte Silk and Donna Bogard.
Dave · 5 July 2021
★★★★★ 5/5
TrustpilotExcellent Team
The team especially Bradley Welsh and Louise Daly were responsive, committed, professional and thorough.
Kunle · 8 September 2021
★★★★★ 4/5
TrustpilotShelley Webster
Thank you Shelley Webster for your reliable, professional and prompt support along our buying process.
Mirela · 2 July 2021
★★★★★ 1/5
TrustpilotPoor communication skills
Poor communication skills, assign you a person to correspond with, you here nothing. Normal reply on phone we will message them they will get back to you ! Guess what nobody gets back to you. If they recommend a solicitor to you ! You will find them more expensive and quite useless slow slow in every way
Bill · 17 May 2022
★★★★★ 5/5
TrustpilotI am impressed by the way Milles and…
I am impressed by the way Milles and Barr attended quickly to me. After I decided that I wanted the house, Kerrie Bruner attended to me and helped make my contact with the Landlord quicker (met him within 2 days of showing my interest in the property) She also assisted with my application for referencing. She is nice and replies emails quickly.
Dideoluwa · 6 August 2021
★★★★★ 5/5
TrustpilotLouise Daly was very helpful and…
Louise Daly was very helpful and informative, more than my solicitor. Thank you.
Laura · 22 August 2021
★★★★★ 1/5
TrustpilotBought a house and took their…
Bought a house and took their recommendations for both a solicitor and their mortgage team. An unbelievably bad and incompetence experience. Happy to share details if anyone wants more. They halfheartedly apologised at the end by which time I wished I'd never even raised it. If possible avoid this company.
Ian · 1 January 2023
★★★★★ 5/5
TrustpilotPeople were kind and friendly and made…
People were kind and friendly and made the experience much easier.
Calvin · 28 September 2021
★★★★★ 5/5
TrustpilotShannon gets a five star from us a…
Shannon gets a five star from us a family. We really wanted a small flat for our daughter who is going to be a student and Shannon could not have been more helpful. She was on time, gave us all the information we needed and then talked us through the whole process.
Subha · 12 August 2022
★★★★★ 5/5
GoogleVictoria, Will and Chris have all been incredible throughout. As a first time buyer I'm very new to all of this and I really cannot recommend them enough. Thank you!
Charlie · 10 November 2020
Agent replied · 9 November 2024
Hello Charlie Thank you for taking the time to leave a review. Best wishes,
Wards of Kent ,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
