5/5
TrustpilotGreat service
Jake was punctual, knowledgeable and very helpful. The office has also been very helpful and overall a great experience.
Trusted Agent profile · Thanet
Miles & Barr Cliftonville reviews in Thanet
★★★★★
1,057 reviews across 3 platforms
55-157 Northdown Road, Margate, United Kingdom, Margate, CT9 2QY, Thanet, CT9 2QY
Miles & Barr's office in Thanet, at 55-157 Northdown Road, is rated 4.5 out of 5 across 1,057 reviews on three platforms, including 248 Google reviews rated 4.5.
Reviews
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMiles & Barr and the team have been…
Miles & Barr and the team have been brilliant and especially Louise. If your buying or selling I would recommend Miles & Barr.
1/5
TrustpilotVery slow
Miles and Barr are extremely slow in putting forward offers., They use a different team for this and an offer can take anything up to a couple of days. I as a buyer haven’t got time to wait in a market like this as you risk loading other properties. I would not use them to buy, sell or rent as their tenants also aren’t vetted thourghly.
5/5
TrustpilotExcellent conversation and follow-up
Holly was excellent during conversations and follow-up. Prompt response to questions. Flexibility in handling our peculiar situation. Above all, very friendly and respectful.
5/5
TrustpilotMiles and bar are the best letting…
Miles and bar are the best letting agent, Highly recommend. Please don't waist your time with non reliable agents, stick to Miles and bar and they will get you exactly what you desire.My search didn't take long after I registered with them.They kept to their words, and reach out to me immediately the property of my choice is in the market.I am grateful.
1/5
GoogleThe worse letting agents ever very rude and arrogant spoke with Kerry was not helpful at all did not give us chance to complete references avoid at all costs
5/5
GoogleThey have been courteous, professional and helpful throughout the purchase of our home, right from viewing to then with progressing the sale. They have helped with any extra viewings and facilitating contractors visiting to perform surveys.
5/5
GoogleI can’t recommend miles and bar high enough they have been friendly and professional ,patient and understanding and with Hannah holding my hand being a shining star throughout things were made much easier thank you very muchPositiveProfessionalism
Agent replied · 24 October 2024
Thank you for your kind comments. It's great to hear that we were friendly and professional and that Hannah guided you smoothly through what can be a daunting process. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotMax :)
Max was really helpful during the viewing and answered all of the question that I asked.
5/5
TrustpilotGreat customer service
Great customer service especially Natalie heard. Great local knowledge and went out of her way to help. Would highly recommend
5/5
TrustpilotKerrie was really helpful and very…
Kerrie was really helpful and very professional all through the time. Thanks to her, she made the process seamless and easy
5/5
GoogleCharlie is an absolute pleasure to work with. Very easy to talk to and professional.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery pleased with the service I received. All the staff I communicated with had a ‘can do’ approach. My property sold quickly and communication was always strong. Would definitely recommend the Cliftonville branch!PositiveResponsiveness, Professionalism
Agent replied · 22 February 2025
Thank you for your kind comments, Alison. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
1/5
GoogleWe are cash buyers who live in Plymouth. We saw a house in Margate listed by you that we liked and wished to view. Despite giving two weeks notice, we were kept in limbo with a story that it is difficult to contact the vendors to arrange viewings. As we were travelling from Plymouth to view houses in Kent, it is obviously important to have an efficient itinerary. As we had not had our viewing confirmed, I phoned the office on Monday to follow up. In fact I phoned four times. I did speak to a head office person who said that he would leave a message for the agent that I had been dealing with. He seemed to be a nice, helpful and efficient young man, just as I would expect and I have no doubt that he would have passed the message on. On Tuesday morning I waited until 10 am then tried to phone the office again. The woman who answered the telephone had the same abrupt and self-important manner that I had experienced from the agent. After waiting for a few minutes I was put through to the agent. I explained why I was calling and, without being either aggressive or rude, said that I was becoming frustrated. The agent then became very aggressive saying "I don't know why. I told you that the vendors are difficult to contact. I phoned you yesterday and told you that I haven't been able to contact them." As I said above, I had no contact with the Margate office on Monday. The agent had phoned me on the Thursday of the previous week, but not since. I suspect that the reason why we have not been able to view the house is that she put an equal effort into contacting the vendor as she did me. My summary of my contact with you is that you employ rude, self-important people who are more concerned with their self esteem than providing a service to their clients by selling houses.
1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
5/5
TrustpilotSophie Collins was really helpful and…
Sophie Collins was really helpful and prompt during the rental of the property. Thank you
5/5
TrustpilotSophie was very helpful and worked…
Sophie was very helpful and worked quickly to find somewhere that suited our needs
5/5
TrustpilotVery happy with the team
Very happy with the team, in particularly Suzanne who did a great job keeping the chain moving
5/5
TrustpilotHelpful so far
The estate agent Kerry Brunger has been very helpful and professional so far in helping me secure a let in Kent.
5/5
TrustpilotBest Ever
This is the most succint and efficient estate agents ive ever dealt with, they were kind and considerate and so quick. I would highly recommend. from the viewing was amazing and they gave me time to look around and were very caring to the admin and final documents and referencing was user friendly. The staff are really lovely. thank you so much Miles and Barr.
5/5
TrustpilotExcellent service from miles and barr
Excellent service from miles and barr. Kept up to date with progress from start to finish emily stickler was always keeping me informed with updates and advice never had any issues or problems it was so easy to sell with them. Well done.
5/5
TrustpilotJake was very friendly
Jake was very friendly, gave me all the information I needed and was overall stellar.
5/5
TrustpilotOur purchase estate agents
Miles & Barr were the estate agents we purchased through. Suzanne at the Ramsgate branch went above and beyond to keep us updated as to what stage we were at and was always at the end of the phone or email to answer any questions we had. She also chased up all solicitors involved in the move, more than my own estate agent! Would 100% recommend. 5*
5/5
TrustpilotShelley webster is a star
I have been dealing with Shelley Webster who has supported both my sale and purchase. The service has been amazing and Shelley has made the process seamless. I can not thank her enough for her help and would strongly recommend Miles and Barr.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
