Trusted Agent profile · Thanet
★★★★★
1,071 reviews across 3 platforms
55-157 Northdown Road, Margate, United Kingdom, Margate, CT9 2QY, Thanet, CT9 2QY
Miles & Barr's office in Thanet, at 55-157 Northdown Road, is rated 4.5 out of 5 across 1,071 reviews on three platforms, including 248 Google reviews rated 4.5.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
GoogleLouise Daly has been so professional and also the rest of the team in Margate branch Can’t remember all their names now. Thank you all for all your support and efforts. Very efficient, patience, professional, friendly and straightforward. Thank miles&barr
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
1/5
TrustpilotWhat a miserable experience…
What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.
5/5
GoogleBradley was excellent to work with from start to finish. Highly recommend Miles & Barr in the Cliftonville area
4/5
TrustpilotLisa Cook proactive progressor
Lisa Cook worked tirelessly to achieve our moving date. She was proactive with the solicitors and other estate agents in the chain and always kept us informed. Lisa was always cheerful and professional.
5/5
TrustpilotMoving home
A pleasant experience, all the staff very helpful and would happily recommend.Special thank you to Becky who kept us up-to-date at all times and was always very helpful.
5/5
GoogleNatalie Heard has been excellent in all my dealings with Miles & Barr, very helpful arranging my viewing and always available to answer any questionsPositiveResponsiveness, Professionalism
Thank you for your kind comments, Richard. It's great to hear that Natalie lived up to your expectations and was always available to answer your questions. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager.
5/5
TrustpilotMiles ahead Barr none!
Miles and Barr were extremely professional when dealing with our recent house purchase. The service and communication was flawless and our agent Louise was a delight to deal with through the whole purchase. Very happy!
5/5
TrustpilotI had my property valued by Alex Munn…
I had my property valued by Alex Munn from the Herne Bay branch. I was incredibly impressed with his manner, his extensive preparation and the way he represents the company so confidently.I have no doubts at all that when marketing my property it will be with Miles and Barr. No other agents have ever shown any where near the level of preparation- Alex had information around similar properties and trends - I am so very impressed with this and with his professionalism and excellent communication.
5/5
TrustpilotA very friendly team
A very friendly team. Louise D, called me weekly with updates and answered any questions or concerns I may have had
5/5
GoogleWe had great experiences with all agents we encountered at miles and Barr throughout our search for a home. When we put an offer on the home of our dreams they were very easy to deal with. Louise our negotiating agent was brilliant from accepting the offer to exchange. She was fully transparent through the process and was on hand for all our questions. Simply wonderful
Thank you for your kind comments, Amila. It's great to hear that you have found the home of your dreams and we were able to assist you in purchasing it.. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotSales Progressor Suzanne was brilliant!
The sales progressor Suzanne Bearden was the best part of my experience with Miles and Barr. She was super helpful and professional, as well as proactive and timely in responding to questions and giving updates.
5/5
TrustpilotThank you Emily Stickler
I have just exchanged contracts on the first house I have ever bought at the grand old age of 57. Miles and Barr understood my requirements and my need to live as close to the sea as possible and they massively helped me to make this dream a reality.
5/5
TrustpilotFantastic Support from Jenny Harmes
We received excellent support from Jenny Harmes in finding our new home. We were feeling disappointed when an original letting agreement fell through, and Jenny went above and beyond to negotiate with a different landlord in order to secure a house that we are extremely excited to move into. We cannot thank her enough for her help!
5/5
TrustpilotAn Excellent and Professional Service
When I arrived at the property, Max Squires was waiting for me to arrive. His prompt arrival and calm approach immediately put me at ease. His approach was helpful, he answered questions fully and he gave me the space I needed to view without being pushy or intrusive.
5/5
TrustpilotVery good communication
Miles and Barr have been consistently communicative and reassuring during my experience of purchasing my first property. Thank you especially to Phil, who has been knowledgeable of the area and helpful throughout the process of initially viewing the property, and conducting further visits.
5/5
GoogleBig thank you to Joe, Charlie and the team at Miles & Barr and all the staff behind the scenes ( you know who you are) We could not have asked for a more professional service when selling our home. The process was seamless. We would definitely work with you guys again, no question.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAll the staff at Miles and Barr, Cliftonville were amazing. Very professional but also caring and not at all pushy. The best estate agents I've dealt with.
5/5
TrustpilotLouise Daly
Miles and Barr remained professional and helpful throughout the selling process and Louise Daly has been in contact constantly updating me on progress and has always been on hand to answer any questions.
5/5
TrustpilotMiles and Barr sold my aunt's bungalow…
Miles and Barr sold my aunt's bungalow in a not altogether bullish market. The stuck at it and achieved a sale within touching distance of the asking price but were always realistic with their advice and they also made sure the sale went through (the legal process) and kept us informed at all stages. Knowing what is going on is often forgotten as a vital component of the process and they delivered this to a five star level.
4/5
TrustpilotMiles and Barr were an efficient…
Miles and Barr were an efficient company for the purchase of my property. I was a bit disappointed to have to pay for my identity checks and not have any option but to do that, other services I used just swallowed that cost themselves.I was assigned a wonderful Sales Advisor, Shelley Webster, who updated me regularly on the process, answered any questions needed and called me to discuss any of my worries which was so reassuring. She was so supportive and made the process so much easier. She is a real asset to the company and made everything much less stressful!
4/5
TrustpilotWe sold the house so I'm happy
We sold our house through Miles & Barr, Ramsgate. Initial impressions were great at the valuation. Once the property was listed I did feel I had to correct a lot of details in the description & push for changes to photo order and wording to help generate some interest, as everything had gone quiet. Happily we did get an acceptable offer and after that we were kept updated by the Senior Sales Progressor, Becky White, who I thought was fantastic, especially in the last push to get everyone in the chain ready for exchange - not sure we could have done it so quickly without her! Thanks!
5/5
TrustpilotLouise Daly
Thank you, Louise! Your gentle and effective guidance has been fundamental in my reaching and crossing the many milestones of scary first time buyership! Without Louise’s cheerful reassurance and depth of knowledge to guide me through each step, I would have succumbed to decision-making paralysis and declared it all too stressful. But always I was able to find guidance from Louise, restore my confidence and keep on going. I enjoyed and benefited greatly from Louise’s honesty and genuine caring nature. I’ll be ever appreciative that in Louise I had a Sales Progressor I could trust implicitly. Thanks again Louise, it’s been a pleasure working with you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles & Barr Thanet won ESTAS awards in three years, most recently 2025.
ESTAS winner in three years: 2023, 2024, 2025.
ESTAS awards by year, 2023 to 20252025 1 Gold, 1 Best in County and 1 Best in Postcode ESTAS 2025 winners
2024 1 Silver ESTAS 2024 winners
2023 1 Gold and 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Miles & Barr Cliftonville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
Yes. Miles & Barr Cliftonville won Gold for Sales in South East (Kent) and Best in County (Kent) at the ESTAS 2025 awards, and 4 other industry awards since 2023.
