Trusted Agent profile · Thanet
★★★★★
1,070 reviews across 3 platforms
55-157 Northdown Road, Margate, United Kingdom, Margate, CT9 2QY, Thanet, CT9 2QY
Miles & Barr's office in Thanet, at 55-157 Northdown Road, is rated 4.5 out of 5 across 1,070 reviews on three platforms, including 248 Google reviews rated 4.5.
Miles & Barr Thanet won ESTAS awards in three years, most recently 2025.
ESTAS winner in three years: 2025, 2024, 2023.
ESTAS awards by year, 2025 to 20232025 1 Gold, 1 Best in County and 1 Best in Postcode ESTAS 2025 winners
2024 1 Silver ESTAS 2024 winners
2023 1 Gold and 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
GoogleLouise was extremely helpfull in the completion process. Personal communication by phone and email. Regular updates. Readily available, always phones back when necessary within a short time period. Very kind and open personality, always approachable. Couldn't be a better person on the job.
5/5
TrustpilotEffective Sales Process
Very happy to give a shout out to Emily Stickler at Miles & Barr Folkestone for her work as sales progressor to manage the sale of my flat recently - she liaised effectively with the buyers to enable the sale to complete in a timely fashion - great customer service
5/5
TrustpilotFran and Jullie are exceptional
Fran and Jullie are exceptional - so talented, helpful, knowledgeable. We're very pleased with how they both helped us, from start to finish. Will be recomended to my friends!
2/5
TrustpilotUnsure
Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing
5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
5/5
GoogleMiles & Barr made the buying process as easy as it can be. Their communication during the negotiation period was excellent and we were very happy with how they kept us in the loop throughout. The fact that they had a dedicated agent to act as a liaison between ourselves, the seller and our lawyers really helped smooth out some areas where things might have otherwise slowed down. This also provided peace of mind that things were progressing properly. Would be very happy to work with the team again.
Thank you for your kind comments, Charlotte. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
1/5
TrustpilotRed card for Ramsgate branch
4/5
GoogleThe staff were very attentive and kept me informed of how the sale was progressing at regular intervals
Dear Adrienne, Thank you for your kind review. Wishing you all the best with your future Kind regards Bradley Branch Manager
5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Thank you for leaving us a 5 star review!
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
GoogleNothing but good things to say about the whole team at Miles & Barr. From the most basic things like communication style to more important things such as talking me through the different services that they offer (which ended up with us getting a much better rate and lender) - every member of the team that I have had dealings with have been superb and extremely helpful and as a first time buyer with lots of different questions that has gone a long way. Would highly recommend anyone to use them.
5/5
TrustpilotDefo recommend!
We had a fantastic experience working with Denise on our purchase. From start to finish we felt in very good hands, and we even managed to have a bit of a laugh along the way.
5/5
GoogleSelling my late parents property has been a stressful process but Miles & Barr have been so thoughtful, kind and hugely helpful I wish to personally thank Annie :-)
Thank you for your kind comments, Marie. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleKaren is an asset to Miles and Barr. Friendly, helpful but most of all professional and knows her trade. A pleasure to do business with her.
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
5/5
GoogleLouise our sales progressor is brilliant, she manages all the issues with professionalism and politeness. Always able to be contacted, always happy to listen and then acts immediately. Thanks Louise for another job well done. Wendy S
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
TrustpilotMiles & Barr Review
I would like to thank Miles & Barr Margate Branch for being very helpful.
Thanks so much for taking the time to leave us a review. Louise, your sales progressor, and the team will be so pleased to hear of your feedback and your recommendation. Wishing you every happiness in your new home!
5/5
GoogleLouise Daly has been excellent in the recent sale of my two properties. She made the process very straightforward and resolved issues quickly.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind comments, Jeremy. It's great to hear that Louise provided an excellent level of service in your recent property sales. We do pride ourselves in delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotVey happy…
My whole experience with Miles & Barr has been positive and I'm glad we bought our house through their agency. Emily Stickler took over from Kayleigh Turner both excellent. Kayleigh nursed me through the negotiations, Emily nursed me through the purchase process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Miles & Barr Cliftonville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
Yes. Miles & Barr Cliftonville won Gold for Sales in South East (Kent) and Best in County (Kent) at the ESTAS 2025 awards, and 4 other industry awards since 2023.
