5/5
TrustpilotHighly commendable service
They made the whole process from viewing to completion seamless and we were carried along each step of the process.
Trusted Agent profile · Thanet
Miles & Barr Cliftonville reviews in Thanet
★★★★★
1,071 reviews across 3 platforms
55-157 Northdown Road, Margate, United Kingdom, Margate, CT9 2QY, Thanet, CT9 2QY
Miles & Barr's office in Thanet, at 55-157 Northdown Road, is rated 4.5 out of 5 across 1,071 reviews on three platforms, including 248 Google reviews rated 4.5.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Miles & Barr Cliftonville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
Awards
Industry awards
Miles & Barr Thanet won ESTAS awards in three years, most recently 2025.
ESTAS winner in three years: 2025, 2024, 2023.
ESTAS awards by year, 2025 to 2023
2025 1 Gold, 1 Best in County and 1 Best in Postcode ESTAS 2025 winners
- GoldESTAS 2025: Sales, South East (Kent)
- Best in CountyESTAS 2025: Kent, Sales
- Best in PostcodeESTAS Best in Postcode 2025: CT9, Sales
2024 1 Silver ESTAS 2024 winners
- SilverESTAS 2024: Sales, South East (Kent)
2023 1 Gold and 1 Best in Postcode ESTAS 2023 winners
- GoldESTAS 2023: Sales, South East (Kent)
- Best in PostcodeESTAS Best in Postcode 2023: CT9, Sales
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
4/5
TrustpilotEase of communication & helpfulness…
Ease of communication & helpfulness with the branch staff
Agent replied · 23 November 2025
We appreciate your feedback and are happy to hear that our team were helpful and communicative!
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
GoogleCan highly recommend Hannah if you are on a house search in Margate. She is the only agent who has listened to what we were looking for and proactively contacted us with houses to go and view. Very flexible about trying to get us in to see house yet to come to market too. So helpful.
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
1/5
GoogleHave been emailing Cliftonville office, calling head office, Cliftonville office and ramsgate office but no response, no phones answered, so if you own a ground floor flat in Goodwin Court you may have lost a tenant which is a shame as I really want to live there
1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Agent replied · 22 October 2024
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
TrustpilotGreat experience with Miles & Barr as…
Great experience with Miles & Barr as first time buyers.
Agent replied · 23 October 2025
Thanks so much for taking the time to leave us a review. Louise, your sales progressor, and the team will be so pleased to hear of your feedback. Wishing you every happiness in your first home!
5/5
TrustpilotThanks to Emily Stickler
It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)
5/5
GoogleKaren was fabulous from start to finish . Excellent communication and really got to know and understand our property requirements.
5/5
TrustpilotOur sales Progressor
Our sales Progressor, Rebecca, was really key in getting our purchase over the line. We can’t thank her enough - she was friendly, efficient and reassuring when necessary. We had a couple of hurdles near the end but very smoothly ironed out by Rebecca. A big thank you from us.
4/5
GoogleVery polite and helpful, sharing lots of information and giving explanations.
Agent replied · 23 October 2025
Thank you for your kind words Kate, Many thanks Bradley
1/5
TrustpilotAbout time Property management did what…
About time Property management did what they are paid to do! if you have people fighting, dealing drugs and disrupting other residents Causing one of your tenants to end up on medical treatment. you should sort it out and not just turn a blind eye and do nothing as word does get around by social media...
Agent replied · 22 October 2024
Dear Mr Anthoney, We can confirm our Folkestone Property Management department continues to take this subject raised seriously and continue to manage the matter. The police were notified of the criminal actions reported and these must be dealt with directly by the Police.
5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
5/5
GoogleGreat local estate agent! Would recommend Finley, he has helped us buy and sell.
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
5/5
TrustpilotMiles & Barr, Herne Bay Office
So far, my dealings with M & B have been viewing the properties only (and are ongoing), and I have to say that Agent Maddie has been wonderful; Personable, Professional and Communicative. Anytime I needed extra info, she went above and beyond. My one dealing with Olivia was good, too.
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
5/5
GoogleLouise was amazing! To have her on board to liaise with everyone gave the purchase experience a more personal touch.
Agent replied · 24 October 2024
Thank you for your kind comments, Alison. It's great to hear that you feel Louise delivered a personal experience for you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleLouise Daly has been so professional and also the rest of the team in Margate branch Can’t remember all their names now. Thank you all for all your support and efforts. Very efficient, patience, professional, friendly and straightforward. Thank miles&barr
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Miles & Barr Cliftonville
Has Miles & Barr Cliftonville won any awards?
Yes. Miles & Barr Cliftonville won Gold for Sales in South East (Kent) and Best in County (Kent) at the ESTAS 2025 awards, and 4 other industry awards since 2023.
