Croudace Homes Tenterden reviews

★★★★★ 5/5

Trustpilot

Superior Craftsmanship & Excellent Service

Croudace Homes has exceeded our expectations with the remarkable quality of our new home. Every detail showcases their unwavering commitment to excellence. What truly sets them apart, however, is their exceptional customer service. From the initial purchase process to post-move-in support, the team at Willbrook Park, including Charlotte, Laurie and Jenny, have been proactive and responsive, ensuring everything meets our satisfaction right from the start.Their dedication to ensuring our complete satisfaction has solidified our confidence in Croudace Homes. Their customer-centric approach and outstanding craftsmanship make them a top choice for anyone seeking a new home. We highly recommend Croudace Homes for their unwavering commitment to quality and exemplary service.

Ernest · 16 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

We wanted to take a moment to express our deepest gratitude for the incredible service provided by Allyson, Marta and Suzie. From the very beginning to the glorious end, our journey with you has been nothing short of extraordinary.I must say, your professionalism coupled with your warm and friendly attitude truly made a world of difference. You turned what could have been a daunting experience into something genuinely delightful, especially since it was our first time buying a property and we were clueless!From the initial inquiry to completion day, we were kept informed every step of the way. This transparency instilled confidence in us and reassured us that we were in good hands.Thank you for delivering such an exceptional service, and please extend my gratitude to your entire team.

Archil · 12 April 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service Didcot

Charlotte and the team at Didcot Willowbrook Park, provided excellent customer service from the initial enquiry we made through to post completion on a property in the development. Thank you Charlotte.

Sylvia · 27 April 2024

★★★★★ 5/5

Trustpilot

Excellent Aftercare from Croudace.

We bought our house 18 months ago, we had a few snags mainly nail pops in the ceiling. After contacting Alice our Croudace aftercare coordinator,she promptly sent a team to rectify the faults, which were carried out by Alin Lucasz and Andy very efficiently they were all very tidy ,and covered everything so there was no mess at all, they finished by repainting, again no mess.The end result is back to perfect.Well done everyone.

Gordon · 23 July 2024

★★★★★ 5/5

Trustpilot

Helpful and friendly advice

Marnie and the team were very patient and willing to show me round the properties on three separate occasions. We were always cheerful and willing, giving clear and thorough information about the properties.

Polly · 14 March 2024

★★★★★ 5/5

Trustpilot

Croudace EOD visit

Sam was friendly and informative his work was extremely good, I could not have expected more he deserves 5 star review.Thanks. Kevin Didcot

Kevin · 10 September 2024

★★★★★ 5/5

Trustpilot

Excellent experience

We recently moved into our new home at Hermitage Park and are so happy with it. The whole experience with Croudace has been brilliant. The ladies we dealt with in the sales office were fantastic. Right from day one of visiting they made us feel so comfortable with the process of buying a new home. They were lovely to deal with and so responsive every time we have a query. We can’t rate them highly enough. Our new home is also so lovely. We’ve had a couple of small issues but they were rectified immediately. Definitely a 5* experience.

Phoebe · 25 February 2024

★★★★★ 5/5

Trustpilot

Amazing service and easy process

Ana and Steve have provided us with outstanding service. They have been keeping us informed of our build every step of the way and answered our many questions always with a smile. They have completely transformed our opinion of new builds and have made the whole experience smooth and exciting. They have taken all the stress of moving away and we couldn't have asked for better.

Heather · 27 October 2024

★★★★★ 5/5

Trustpilot

Outstanding service from start to finish

I just wanted to send a short note to provide some great feedback. We were overseas buyers relocating from the USA to UK so our situation was more complex than most UK purchasers - in addition our start to finish transaction time was also very fast. The Sales Consultant provided an amazing service for us from the first time we looked around the development to the final close. She was always extremely professional, super responsive and dealt with our concerns and queries thoroughly. Examples include:Taking additional pictures where we needed themProviding updates on progress across all dimensions on the transactionSending pictures of the carpets and flooring so we could make those choices remotelyFielding my calls at all times (inc. weekends) so I could provide detailed updates that she could relay back to head officeSending pictures on the final stages so we could enjoy those from the USAQuite simply the service we received was outstanding and I wanted to make sure that is recorded. Overall I have been delighted with the experience we have had with Croudace and a large element of that is due to our experience working with our Sales Consultant.

Victoria · 6 February 2024

★★★★★ 5/5

Trustpilot

Our customer care guy Steve once again…

Our customer care guy Steve once again corrected a small problem with no fuss and no mess. Our thanks to Steve and Croudace Homes.

Nigel · 8 July 2024

★★★★★ 5/5

Trustpilot

Great job

Jobs were done in a timely manner and Steve very kindly fixed some additional issues while he was here.

Sarah · 27 September 2024

★★★★★ 3/5

Trustpilot

Take everything they offer with a pinch of salt!

First time using Croudace Homes to buy an apartment.Process couldn’t have been eaiser, to begin with. However, constant push backs on completion date, received a contract that said jan 8th 2024. Ultimately exchanged contracts based on that date only to be told March 29th for the true completion date. Sales team are unable to give accurate or reliable information past the point of getting you to sign the dotted line. Property clearly hasn’t sold enough for them to maintain a smooth completion date, 50% sold so whacked completion from 8th Jan to 29th March.Head office also have the disappointing opinion that £1000 towards your NEXT purchase is a suitable reward for anyone that’s not even purchased their first property with them. 1k doesn’t touch the sides of legal fees or stamp duty these days so what a useless gesture.Build quality remains to be seen but last visit I did to site, there was metal sticking out the already plastered and painted walls, sadly not high hopes for a quality finish right away.

Callum · 29 January 2024

★★★★★ 5/5

Trustpilot

We have been very happy with the whole…

We have been very happy with the whole experience of buying our new Croudace home in Tenterden. The standard of the house is excellent and the overall development has had a lot of thought gone into the landscaping. The two ladies in the sales office were very helpful and professional and guided us through the whole process, which was greatly appreciated. The only negative is that the entrance to our driveway is very narrow which makes the turning into it rather difficult and has spoiled the experience somewhat, and Croudace are reluctant to address this.

Wendy · 17 January 2024

★★★★★ 5/5

Trustpilot

What an amazing team at Blakemore Manor, Hertford

What an amazing team at Blakemore Manor, Hertford. We are renting one of there new homes and Nikki has just been amazing helping explaining anything we didn’t understand. We tried to buy one of these beautiful homes but we couldn’t make it work for now with the mortgage. Back when we was looking Nikki spent a lot of time the us, taking about each home, what the process is and she even took us to view some that we in a good build stage for us to view. She really knows her stuff Even though we rented here our new home is amazing, quality of finish, the products that are used even to the smallest detail. I also found reading through Trustpilot and gave me courage to come and live at the Hertford development. The other reviews from other sites are helpful to. Croudace’s you have employed very professional staff. If they are all like Nikki you are doing something right. The site team have also been on hand if needed through the customer service team who are also very friendly and approachable.

JS · 16 January 2024

★★★★★ 5/5

Trustpilot

Paul and Dave at croudace are just…

Paul and Dave at croudace are just amazing, they not only attend to our problems quickly and efficiently, but are such nice, friendly and genuine people too, where nothing is too much trouble for them.

Gemma · 13 October 2025

★★★★★ 5/5

Trustpilot

Say thanks to Sam

Thanks Sam’s coming today to fix all the problems. Sam is an expert and done all the repairs well, even perfect.

Chun · 1 August 2024

★★★★★ 5/5

Trustpilot

Kevin and Gary

The way Kevin and Gary handle small house issues is truly outstanding. They are always so proactive, bringing great energy and remarkable efficiency to every task, fantastic work, you two!

Rafael · 12 November 2025

★★★★★ 5/5

Trustpilot

Great homes and service

We bought a Croudace Homes 2 years ago and could not be happier. After having a bad experience with a previous new build this has been a breath of fresh air. The quality of the build has been very good and the snags that we have picked up during the warranty period were promptly resolved with no fuss. Would happily recommend.

MP · 27 November 2024

★★★★★ 5/5

Trustpilot

Excellent Aftercare Service

I purchased a property from Croudace Homes in 2014 and was impressed at the time with the service and attention that I received. Minor snagging matters were dealt with swiftly and efficiently. Recently a potential problem was identified within the Common Land area of our small group of houses. We had suffered no inconvenience and even though nearly a decade had passed Croudace, after a thorough investigation, took on board the issue and remedied it at no cost to ourselves. Based on personal experience, I would highly recommend Croudace to any potential home buyer.

Michael · 20 December 2023

★★★★★ 1/5

Trustpilot

Very cheap building materials.

Very cheap building materials.Having lived and owned several different new builds in the UK and abroad, I never seen such poor quality.We purchased in Hertford, Blakemore Manor, and it’s very disappointing to see the quality of all the materials used, from the floorboards to the doors, and probably the worse thing are the windows that although are double glazed, they don’t stop any sound coming in.We hear from neighbours that they have non stop leaks (which thankfully we still haven’t had this issue) and many of the same issues we have.Their excuse is that it is normal and things will settle but it’s only getting worse.I wouldn’t recommend it to anyone.Really poor quality.UPDATE: on the very same day I wrote this review and said that unlike our neighbours we hadn’t had a water leek, we now suddenly had one - call it Murphy’s Law…On the positive side, the staff that is in charge of fixing the many issues that the poor materials will cause, they are actually good, unfortunately I fear what will happens after the two years warranty expires…

Tiago · 20 December 2023

★★★★★ 1/5

Trustpilot

Disappointing

Croudace have refused to deal with our waterlogged garden. There have been numerous on the estate due to the clay sub soil and poor drainage. They are aware of these issues having addressed them for some, but refuse to put in proper drainage for us which leaves us facing a bill of several thousand we did not budget for.During the conveyancing process they did not disclose that we have public sewers and drainage underneath our home before we purchased it which might need to be dug up in future. This information is meant to be disclosed, so it was no surprise that they refused to give out the drainage plans when asked.We were also given incorrect information on work being signed off after I requested a change. I later found this to be untrue and had confirmation of it. After much back and forth they did however rectify this matter.The 'making good' has been very patchy. We have had to redo parts ourselves. We are also finding as time goes by there have been short cuts made with fittings, missing screws, no plugs used, bannister hanging loose etcThe materials used in the bathroom are poor quality, the sink metal started turning black within weeks and the toilet green. I did raise my concerns about this but had no response.It's incredibly disheartening when you pay out such a large sum of money and still have to pay out £1000s to address drainage that should have been addressed, or when your home really isn't as it should be.Unless you really want a particular home in a particular spot and are prepared to deal with potential disappointment or unexpected expense, I wouldn't bother.

LM · 14 December 2023

★★★★★ 5/5

Trustpilot

Thank you Croudace homes

We have had the pleasure to have been working with Croudace Homes for the many years now, helping them with printer cartridge supply and recycling of them, to also help the environment.It has been another great year and they are an amazing company to work with and all the team are very friendly and professional and understanding and care very much and we have built up a great and long lasting relationship and we look forward to working with them in further 2024 and making it another fantastic year!Thank you Croudace homes on behalf of everyone at Ink and Toner Recycling Ltd!!!

Ink · 8 December 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

They are great until you have bought your home, then they do not agree to fix anything without a massive amount of complaints. I have had enough after several leaks and mould, and building over the damp layer I am completing a complaint with the NHBC. Avoid at all costs unless you want a headache for the next 10 years

Rebecca · 3 December 2024

★★★★★ 5/5

Trustpilot

Couldn't be happier with our new Croudace home.

This week marks our one year anniversary of moving into our new Croudace house and we couldn’t be more pleased with it.The Croudace sales team at Maidstone (the Hermitage Park development) helped make the whole buying experience so easy and guided us through every step of the process.I didn’t want to post a premature review of our experience so I thought I’d wait a while in case any issues arose but I am happy to saythat we can’t fault the house or the Croudace team after a year since moving in. We would definitely recommend Croudace Homes to anyone thinkingof buying a new build house.

Happy · 7 December 2023