Trusted Agent profile · Telford
★★★★★
914 reviews across 2 platforms
Wild Walk, Donnington Wood Way, Telford, TF2 7FQ
Lovell's office in Telford, at Wild Walk, is rated 4.2 out of 5 across 914 reviews on two platforms, including 13 Google reviews rated 3.8.
Every review we hold for the Telford office, from every platform, shown as written. First names only.
1/5
TrustpilotSaddened
Saddened I’ve sent numerous emails to customer care, weekly intact and no reply. Fully appreciate COVID has ground stuff last year to a halt but still unresolved issues from Oct 2019.Plumber has been I don’t know how many times.For the price I paid I would expect better.
5/5
TrustpilotLuke was very friendly and personable…
Luke was very friendly and personable throughout the whole sales process. Made us feel welcome and managed to help us to secure our dream home. Couldnt ask for better!
1/5
TrustpilotThank you for your reply
Thank you for your reply. I have a full log and account of how many times I have had to chase the sales re our property. Seen as we first reserved the house last October, we were told we would be in before Christmas and we are still not in the house! I make more calls to Lovell than Lovell make to me!The house is beautiful we just want to move into it. The date has been changed 4 times. We have been so patient. Please just make it so we can move in ASAP
5/5
TrustpilotWould happily recommend Lovell Homes.
Easy to deal with from day one. Ali helped to same sure it was a smooth process. Sorted out a few snagging issues before moving in.
Hello Stephen and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotCeri and Dawn at the foxglove meadows…
Ceri and Dawn at the foxglove meadows development have been amazing and so helpful no matter how many questions you ask they will come back to you as soon as they can to help you! We can’t wait to move into our new home and know they will help us every step of the way!
Thank you very much for your kind review of our Foxglove Sales Team (Ceri & Dawn). We really appreciate your positive feedback, as we pride ourselves in providing an excellent customer experience and our priority is to help make our purchasers journey as pleasurable as possible, helping you every step of the way through the buying process. We really look forward to you being part of our community on Foxglove Meadows.Thank you for choosing Lovell Homes
5/5
TrustpilotJordan (Decorator)
Jordan, decorater, called today to carry out repairs and he did an excellent job, definitely a 5-star workman. Plot 96 st Edmund’s park , Acle, NR13 3FR
Thank you Collette for taking the time to leave such a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Collette, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotRosann was great
Rosann was great! Explained the whole process with excellent knowledge.
Thank you for your review, we are delighted to hear about your experience and will pass on your comments to Rosann.Thank you for choosing a Lovell HomeLovell Homes
5/5
TrustpilotVery efficient and pleasant!
Our experience so far has been very pleasant and easy thank you to Olivia who has kept us updated all the way through the process and has been on hand to answer all of our questions and queries very efficiently!
1/5
TrustpilotI can only give nothing but negative…
I can only give nothing but negative reviews for this company, we bought a new house from Lovell in April 2022. The after sales Service from the customer Service team is nothing short of SHOCKING, I formally complained on 22nd January 2023 after numerous verbal complaints came to no avail, they said they would investigate and get back to me, guess what nothing has been received, I have spoken to quite a few people on the estate who have had similar experiences.
5/5
TrustpilotClaire is so wonderful
Claire is so wonderful She was detailed
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
Trustpilota credit to your business
Ann Marie has been an absolute star
Thank you for you review, we are delighted that you are enjoying your experience with us and will pass on your comments to Ann-Marie.Thank you for choosing Lovell Homes
5/5
TrustpilotOur second home with Lovell
Our second home with Lovell! Excellent customer service and nothing is ever too much with all the questions we had.
Hi Amy, Thank you for your 5 Star Review, we are delighted to hear you have purchased your second home with ourselves! We will be sure to pass your kind comments onto our Sales Executive. We look forward to welcoming you into your new home. Kind Regards, Lovell Homes
5/5
TrustpilotGreat experience
You would think buying a house would be a laborious process but Ali McLean and her team have made this so seem-less for us! Thank you to everyone at Lovell!!Uzair & Zaynah
Thank you for your 5 star review, we look forward to welcoming you to your new home! The Lovell Team
5/5
TrustpilotLocke Gardens Newport
Despite a very busy and noisy office the 3 ladies that assisted us were knowledgeable, understanding, and pleasant. Nothing was too much trouble.Details of the current build, the plot we were interested in and the surrounding area were all explained.We were thankful for their pleasant nature and nothing is to much trouble.
Thank you very much for your review Ken. We have passed your feedback onto the sales team. Kind regards, Lovell Homes.
5/5
TrustpilotA man from Lovells came to make some…
A man from Lovells came to make some alterations in my hallway today but unfortunately I don’t know his name.He was very polite and easy to talk to.He cleared his mess up and was very punctual.Definitely recommend.Lovely chap and hard working.
5/5
TrustpilotThankyou to Tom
Big Thankyou to Tom on customer care Got all our jobs done to a very high standard did all sorts of different trades very multi skilled man
Thank you Be for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read all of your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Be, we hope that you are very happy in your new Lovell home. The Lovell Team
5/5
TrustpilotAmazing customer service
It was a great experience buying our next home at Shawbrook Manor,Leyland. Jeff was amazing at explaining all the finer details and looking after our family.
5/5
TrustpilotThe sales team Mel and Tanya at…
The sales team Mel and Tanya at Drummond Park have been fantastic. Open and friendly, to a nervous first time buyer offering knowledge and kindness to put me at ease
Thank you very much for your 5 star review Alisa. We are so pleased to hear your positive comments and how the team put you at ease. It is a big step buying your first home! Your feedback has been passed directly to Tanya and Mel who will be so happy. We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotDebbie has done an amazing job with…
Debbie has done an amazing job with helping us buy our first home. She explained everything, took her time with us and all our questions, done all the paperwork in a quick time and stayed late after working with us. She done a great job and everything so far has been a really smooth process.
Thank you for your positive feedback. I will pass your comments onto Debbie and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
4/5
TrustpilotThe first contact with the sales office…
The first contact with the sales office at Lovell homes was positive and swiftly followed by reservation of a new home. Everything made us feel we can proceed knowing help is at hand to guide us through to completion.
5/5
TrustpilotSimon Shakespear went the extra mile....
Simon Shakespear the Sales Exective on this Lovell development, went the extra mile in achieving this purchase. He spent the time, followed up did everything we asked. We would fully recommend the service we had, its all about the developer delivering the finished product from this point onwards.
Thank you for leaving us this lovely 5-star review. We’ll pass your comments on directly to Simon and the team.Many thanks,Lovell Homes Team
5/5
TrustpilotAbsolute superstar
It was a brilliant service that’s why it’s a second time I am purchasing Lovell homes.Jade and Caroline helped me through the process and explained it all to me. Also all the appointments were made when it suits me. I can’t thank them enough.
Thank you for taking the time to write your lovely review. I have passed your feedback to the team and Jade and Caroline are made up. Many Thanks Lovell Homes Team
5/5
TrustpilotOutstanding customer service
Outstanding customer service. Have had so much help so far being a first time buyer, I was very paranoid about not having a clue what to do or where to start. I have had there 100% care and attention the whole way through and look forward to moving into my new hom come September!!!!
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotVery friendly
Very friendly, patient staff.We have been kept informed every step of the way to this point.Thank you
Thank you very much for your 5 star review. We are pleased to hear that the team have communicated with you throughout the process. I have passed your feedback onto the team and we look forward to welcoming you into your brand-new Lovell home.
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