Every review we hold for the Telford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful
We have a leak in the kitchen wall, we have been waiting for 4 months for the plumber who cannot be found. Not only do they not send anyone to fix the problem but we have been treated really badly. Very frustrating and disappointing. If I could I would give zero stars.
Ciprian · 14 February 2022
Agent replied · 17 June 2024
Hi Ciprian, We are sorry to hear you have not had a good experience with ourselves. I will make sure to pass this across to our customer care team and look further into this for you.Kind Regards, Lovell Homes.
★★★★★ 5/5
TrustpilotSales Executive Dulcie Bailey could not…
Sales Executive Dulcie Bailey could not have been more helpful, answered every question, making my experience very pleasant and without hesitation proceeded with reservation.
Antoinette · 27 May 2024
Agent replied · 17 June 2024
Thank you Antoinette for leaving a lovely 5* review of your experience with Lovell Homes at Bowlers Green in Hopton in Sea.It's wonderful to read your comments about our sales team, and we have passed them on directly to Dulcie, who we know will be very happy to read them.Thank you again Antoinette, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotLovell Partnerships Ltd still hold the…
Lovell Partnerships Ltd still hold the Estate freehold promised to be passed to the RMC on completion back in 2005. This was a given in our legal packs received when buyers originally bought into this estate. It's now 2021. Will Lovell do the honourable thing this year and show undevoted loyalty to it's customers.
Martin · 9 October 2021
Agent replied · 17 June 2024
We are sorry that you are experiencing issues with the Estate Freehold Transfer, sometimes these things can take quite some time, but please let us know which development you are on and we will chase this up for you.Kind regardsLovell Team
★★★★★ 5/5
TrustpilotVery kind
Very kind, exceptional staff, always feel welcomed and looked after. Good communication, open and honest, always feel they put customers first! We’ve reserved our first home at Bowlers green with Debbie and Ellie being amazing!
Shannon · 29 September 2023
Agent replied · 17 June 2024
Thank you Shannon for your 5* review of your experience at Bowlers Green in Hopton-on-Sea with Debbie and Ellie.We have passed your comments on directly to both Debbie and Ellie, who I know will be really pleased to read them.Congratulations on reserving your first home, we look forward to continuing on your Lovell Homes journey with you!The Lovell Homes Team
★★★★★ 5/5
TrustpilotJordan the decorator was awesome
Jordan the decorator was awesome. Very professional and thorough. Super tidy & did an amazing job
Miss · 4 October 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotDulcie at St Edmund's Park
Dulcie at St Edmund's Park, Acle, has been more than helpful. She has arranged site visits when I have needed them and was willing to wait and make notes for me while I measured windows. She has answered emails and phone calls promptly and fully.
Mr · 24 November 2022
Agent replied · 17 June 2024
Thank you for taking the time to leave your review Mr Bates.We have passed your comments directly onto Dulcie at St Edmund’s Park.Many thanks,The Lovell Team.
★★★★★ 5/5
TrustpilotThe lady who did the junction sale was…
The lady who did the junction sale was lovely and helpful and transparent
C · 18 November 2024
Agent replied · 24 December 2024
Good morning, thank you for taking the time to write a review for our wonderful team at The Junction. I'll make sure your message is passed to both Hyacinth and Angie. If you need us for anything else, you know where we are! Many thanks, Lovell Midlands Marketing.
★★★★★ 5/5
TrustpilotVery helpful Sales team representative
Very helpful Sales team representative, couldn't do enough to help us choose what we hope will be our new home.
Stephen · 16 September 2025
★★★★★ 5/5
TrustpilotJordan the Decorator brilliant job as…
Jordan the Decorator brilliant job as always nice friendly bloke well recommended for any jobs nar Valley park
Leanna · 22 August 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotPerfect
Tom from customer care, did a great job - thank you for your help!
Jasmine · 18 October 2024
Agent replied · 24 December 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Went through all the plans and steps to purchasing our new home. Very impressed with the standard features that are included in your home as most builders charge this as extras! Looking forward to having our home completed in time for Xmas!
Natasha · 16 July 2022
Agent replied · 17 June 2024
Thank you for your review Natasha. We are glad you are enjoying your experience with us and you are pleased with the quality of our homes. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home.
★★★★★ 5/5
TrustpilotFriendly
Friendly, knowledgeable and professional staff at the site talked us through the property and buying process. Any questions we had were answered at the meeting by the staff or by contacting the site manager.we couldn’t have asked for more.
Mr · 24 April 2023
Agent replied · 17 June 2024
Hello, thank you for taking the time to provide your feedback. We are pleased your journey so far has been positive. I have passed your comments on to the team. Many Thanks Lovell Homes
★★★★★ 5/5
TrustpilotPlot reservation
We have just reserved a 3 bedroom bungalow at St Edmunds Park.off plan.David Methold.made the process very easy, he was able to answer any questions we had convendently and explained the process and specification in great detail which helped to give us converdance we were dealing with a very professional company
Terrence · 4 December 2021
Agent replied · 17 June 2024
Hi Terrence and Valerie,Thank you for your review about your reservation experience at St Edmunds Park, Acle. We are delighted to hear you have been so well looked after and will pass your kind comments onto David. Thank you for choosing to buy from Lovell Homes.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotJo & Matt
Jo & Matt, have been fantastic from the moment I entered the showroom to receiving my keys for my home. So helpful and friendly. I can't thank them enough.JB
James · 24 December 2023
Agent replied · 17 June 2024
Thank you James for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again James, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 5/5
GoogleGreat new build site by Lovell, quality homes and the site is close to shops, restaurants and transport links.
Rhys · 5 September 2025
★★★★★ 4/5
TrustpilotVery impressed with the sales lady…
Very impressed with the sales lady -Mandy.I wish the property wasnt in an area that is still not open to the general public due to ongoing building works, but that is noones fault.
Sheila · 11 September 2023
Agent replied · 17 June 2024
Thank you Sheila for sharing your 4* review with us, and for your feedback. We have passed your comments on directly to Mandy at All Saints Green in Stradbroke, who we know will be very pleased to read them.The Lovell Team
★★★★★ 1/5
TrustpilotAny SUBBIES that constantly do not get…
Any SUBBIES that constantly do not get paid fair and square off Lovell , when they have carried out works.Contra charges at ridiculously amounts.These large companies need to be made accountable thinking they can treat smaller companies as they like. RIP off. There actions have detrimental effect on small companies not to mention peoples mental health. ONGOING.
Anon · 7 March 2024
★★★★★ 5/5
TrustpilotIt was a great time there ,the service …
It was a great time there ,the service was prompt and professional.
Vivian · 21 October 2024
Agent replied · 28 October 2024
Hi Vivian, Thank you for your 5 Star Review, it's great to hear you found our service prompt and professional. Thank you again, Lovell Homes
★★★★★ 5/5
TrustpilotGreat customer service from the…
Great customer service from the company. Not disappointed
Lummy · 14 December 2024
Agent replied · 24 December 2024
Dear Lummy Olufayo, many thanks for taking the time to write such a positive review about our customer service team, I'll pass it onto them today. Many thanks, Lovell Midlands
★★★★★ 4/5
TrustpilotOur fourth new house we’ve bought
Our fourth new house we’ve bought. May be the pandemic has impacted but could of been a bit more customer service. Also not being able to see you plot is not helpful. It’s a big decision and you wouldn’t buy an old house before seeing where it stands.
Tanya · 16 February 2022
Agent replied · 17 June 2024
Thank you for your review. We're sorry to hear that you would like to experience better customer service. in relation to viewing your actual plot this may be limited due to health and safety on site. If you'd like to discuss this in more detail please email us at marketing.midlands@lovell.co.uk. Many thanks Lovell Homes
★★★★★ 2/5
TrustpilotI am not sure if I would go with Lovell again...disappointed
I am quoting Lovell customer team member words sent to me about this issue. Your property undergoes various inspections by both the construction team and the NHBC before your purchase is complete, this is when any mistakes can be picked up and addressed.This has not obviously been followed. So many of human errors that easily could be noticed while building the house at the first place.I had broken roof tiles for second time. I called Lovell and complained why this happens so often and ask them to replace it. Their answer was that I am out of 2 years builder warranty, and I supposed to do it myself. I have managed to get some tiles from their contractor. I had a roofer coming to change it but unfortunately, he couldn’t do it. The tiles were the wrong ones, not the same contractor brought to me and not the same one stated in my pre-purchased documentation. He told me that there are different tiles, not the same as on my roof. Lovell did not just know what roof tiles are on my roof, they even logged wrong ones in our house documentation. While he was on a roof, he spotted couple more broken tiles. I went to the loft to check if there was any leak and at my surprise, I did find a leak. I could see there is a visible leak coming alongside the wall. It was caused by screw tearing felt and allowing water coming in a loft. This is something which could be noticed at the first place building it. So obvious human neglect or error. I did go back to Lovell and they told me to contact NHBC which I did. And of course, NHBC would not cover that cost after inspecting because it is less then their estimated cost. For them it is less but for me a lot to cover from my pocket.Lovell have got their “well earned” money and so pleased they do not have any responsibilities after 2 years although they have so many complains and proves that houses have being poorly build, most of problems being human errors.So, their above statement is completely false and do not take it for right.
Damir · 4 February 2022
★★★★★ 5/5
TrustpilotExcellent customer service
Tanya, Mel and Pat at Ludgershall have been lovely and helpful. Professional and welcoming with the purchase of my new home.
Hayley · 7 May 2024
Agent replied · 17 June 2024
Thank you very much for your 5 star review Hayley. We are so pleased to hear your positive comments and I have passed them on directly to the team who will be so happy to read them. We wish you all the best in your brand-new Lovell home.
★★★★★ 5/5
TrustpilotNew Lovell home Glasgow
Annmarie has been great with us from the start and has guided us through the process. She has used her experience to give us advice which has enhanced the process.
Robert · 2 May 2022
★★★★★ 5/5
TrustpilotTom customer care best worker lovell…
Tom customer care best worker lovell could have asked for
Tim · 2 November 2024
Agent replied · 24 December 2024
Thank you Tim for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again Tim, we hope that you are very happy in your new Lovell home.The Lovell Team
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