Every review we hold for the Telford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBeautiful new house.
Looked to see what was available at a Lovell estate. Was so lucky that the show house was still available. Went to see it and was amazed at the finish and quality of the fittings and fixtures. Rosann,who we met put us at ease and was so informative. Needless to say the decision to buy was easy. Can’t wait to move in.
Margaret · 12 March 2022
Agent replied · 17 June 2024
Thank you for your review, we will pass on your feedback to Rosann and we look forward to moving you into your new home.Thank you for choosing Lovell Homes
★★★★★ 1/5
TrustpilotThink before you buy
Think before you buy. Our estate has been completed for over a year. it is currently overgrown with tall grass and weeds, it looks like an absolute bomb site. This is on top of poor workmanship and terrible customer service. I couldn't recommend them any less if I tried.
Steven · 5 July 2023
Agent replied · 17 June 2024
Hi Steven I am sorry to hear how you feel about the Development, customer service and workmanship where you have purchased your home, this is certainly not how we want our customers to feel. Please would you be able to send an email with more details regarding the issues to marketing.eastern@lovell.co.uk.Kind RegardsLovell Homes
★★★★★ 5/5
TrustpilotJade Fan is very helpful in providing…
Jade Fan is very helpful in providing very detail information of house purchasing including procurement procedures, materials selection, things to be keep in mind. She is diligent and patient when I keep rising my additional questions and requests.
Wai · 29 January 2023
★★★★★ 5/5
TrustpilotJordan the decorator came yesterday…
Jordan the decorator came yesterday after we had a leek, he was very friendly and professional and done a great job, very helpful, thank you 👍🙂
Sorrell · 16 October 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotBuying a later living home.
I have had so much help during the buying of this property, and want to thank ,Jill, Anne, and Vicki for the work they have put in to get me to the end of the process.
Wendy · 25 July 2025
★★★★★ 5/5
TrustpilotEducation from my mother
Olabisi · 8 May 2026
★★★★★ 5/5
TrustpilotNew home, finally!
My new home finally exchanged this week after over a year of being in chains. I am very grateful to Mandy in Strabroke for not giving up on the process and for chasing her heart out every week for me.
Heather · 27 January 2024
Agent replied · 17 June 2024
Thank you Heather for taking the time to leave a 5* review of your experience buying a new Lovell Home at All Saints Green in Stradbroke. Congratulations on your exchange!We have passed your comments on directly to Mandy, who we know will be really happy to read them.Thanks again Heather, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 4/5
TrustpilotReally good experience
Really good experience, and the sales assistant was super nice, helpful and patient. The only downside is we were not allowed to take pictures of our floor plans due to company policy and we need to keep going back in to do so. This is really hard to do when you don’t live 10mins down the road
Tory · 17 September 2022
Agent replied · 17 June 2024
Thank you for your review, we will pass on your lovely comments to the team at Spectrum.Kind RegardsLovell Homes
★★★★★ 5/5
TrustpilotAmanda at All Saints Green Stradbroke
The initial Reservation and Inspirations process was a seamless experience being facilitated by a very knowledgeable Amanda at All Saints Green, Stradbroke. Amanda has also helped me remotely with some additional Inspiration changes. Overall a very positive experience and I look forward to my new home and life in Suffolk.
Julie · 27 April 2023
Agent replied · 17 June 2024
Thank you Julie for your 5* review! We have passed your comments on directly to Mandy at All Saints Green in Stradbroke and can't wait to welcome you to your new home and life in Suffolk.The Lovell Team
★★★★★ 5/5
TrustpilotWelcome meeting on site
Met with Site Manager Dave Sweeney and Sales Exec Luke King today for our welcome meeting about our new home. This was a first class experience with reassurance and support shown by both. We feel we are in good hands after such a positive meeting...starting to get excited
Susan · 22 June 2023
Agent replied · 17 June 2024
Hi Susan, Thank you for your kind review! I will make sure to pass your lovely comments onto Dave & Luke. We look forward to welcoming you into your new home. Thank you again,Lovell Homes.
★★★★★ 5/5
TrustpilotExcellent experience everyone has been…
Excellent experience everyone has been amazing Wymondham a lovely site Customer care have been amazing and Thankyou to the young handsome lad who done the customer care work he was very good
Grace · 14 June 2024
Agent replied · 17 June 2024
Thank you Grace for leaving a lovely 5* review about your experience buying a new Lovell Home at William's Park in Wymondham.We hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotEmma was great in dealing with us on…
Emma was great in dealing with us on the purchase
Marco · 20 June 2022
Agent replied · 17 June 2024
Thank you for your comments Marco which have been passed on to Emma, we are pleased you had such a great experience and look forward to welcoming you to your new home at Trinity Walk soon. Lovell Homes.
★★★★★ 5/5
TrustpilotBrilliant customer service
Had some minor snags in my property at St Edmunds Park, Acle.Jordan the decorator was fantastic and went above and beyond his duties alongside being welcoming and friendly.Would highly recommend
Christos · 15 July 2024
Agent replied · 24 August 2024
Thank you Christos for taking the time to leave such a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Christos, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotSales girl in Hamilton was just the…
Sales girl in Hamilton was just the loveliest lady and made our reservation so nice highly recommended xx
Derek · 30 April 2024
★★★★★ 5/5
TrustpilotThorp Arch
Friendly, knowledgeable and efficient. Caroline at Thorp Arch was excellent
Mr · 30 May 2022
Agent replied · 17 June 2024
Hi, Thank you for your lovely review. I will make sure to pass your kind comments onto Caroline. Thank you again, Lovell Homes.
★★★★★ 5/5
TrustpilotExcellent customer service.
Kathryn and Laura are a credit to Lovells. Very helpful and supportive. Explained everything, no pressure and always replied very quickly. Lovely ladies and a great experience when purchasing a new home Lovells homes are lovely too.
Tina · 23 February 2024
Agent replied · 17 June 2024
Thank you very much for your 5 star review. We are so pleased to hear about your positive experience and I have passed your comments onto the sales team. We look forward to welcoming you into your brand-new Lovell home.
★★★★★ 1/5
TrustpilotGround Solutions & Lovell
Lovell are using a management company on many of their new developments who operate under the trading name of 'Ground Solutions'. Be warned this firm will leave your fantastic new development in a dire state. Check with Lovell who they are appointing to maintain the development long-term before you sign on a new property: you only have to look at Ground Solutions to see how quickly, private developments, are now deteriorating due to severe mismanagement that Lovell continue to endorse.
TomM · 20 May 2023
★★★★★ 5/5
TrustpilotHighly Recommend Lovell
Cannot Thank lovell Homes enough, for helping us with our first home. Great Customer service from both Lloyd and Katherine such lovely individuals so kind and caring, always willing to go that extra mile to make our experience that extra special, Would highly recommend!! Thank you again :)
Francesca · 17 May 2023
Agent replied · 17 June 2024
Thank you very much for your 5 star review Francesca! I have passed your kind words onto the sales team. We are so happy to hear you are pleased with your experience and we look forward to welcoming you into your brand-new Lovell Home. Kind regards, Lovell Homes
★★★★★ 5/5
TrustpilotThank you Lovell
Wonderful service from Lovell at Stradbroke. Both Matt and Mandy have been amazing and always on hand to help and guide us through the process. We love the house and location.
Linda · 9 June 2024
Agent replied · 17 June 2024
Thank you Linda for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Matt & Mandy, who we know will be very happy to read them.Thank you again Linda, we hope that you are very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotGreat service post purchase
Tom gave us a 5 star service sorting out the settlement cracks in our home we purchased from Lovell 2 years ago. Polite, helpful and great quality work. Thank you!
Lesley · 21 June 2024
Agent replied · 17 June 2024
Thank you Lesley for leaving a lovely 5* review for the work which Jordan carried out on your home at Heath Farm in Holt.It's great to read such fantastic comments about Jordan, the service which you received and the quality of work carried out. We have passed your comments on directly to Jordan, who we know will be happy to read them.Thank you again Lesley, we hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotJordan decorator Heath Farm
Jordan decorator Heath Farm, a very nice man who did an excellent job of sealing and repainting my kitchen. Looks much better, well finished and a neat and tidy job
Liz · 17 June 2024
Agent replied · 24 August 2024
Thank you Liz for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Heath Farm in Holt, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them.Thank you again Liz, we hope that you will be very happy in your new Lovell home.The Lovell Team
★★★★★ 4/5
TrustpilotExcellent Sales Service
The sales service provided from Julie is excellent. She clearly explained what the customers want to know and responded efficiently.
Sau · 21 February 2024
★★★★★ 5/5
TrustpilotWe have had a very pleasant journey so…
We have had a very pleasant journey so far with Lovell, any questions we have asked, the answers have been provided promptly. Nothing is too much to ask and all details regarding the purchase of our property have been explained thoroughly. I would highly recommend Lovell
F · 21 June 2023
Agent replied · 17 June 2024
Thank you very much for your 5 star review. I have passed your positive comments onto the sales team! We look forward to welcoming you into your brand-new Lovell home
★★★★★ 5/5
TrustpilotExcellent service
The team at Locke Gardens have made our experience so easy and enjoyable. Their knowledge of all areas is outstanding. We feel very lucky to have purchased with Lovell.
Martha · 1 July 2024
Agent replied · 24 August 2024
Thank you very much for your 5 star review Martha. We are so pleased to hear about your experience with Lovell and the sales team at Locke Gardens. I have passed your kind words onto the team. We wish you all the best in your brand-new home.
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