Every review we hold for the Telford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid, avoid, avoid
Though there are some benefits: - house design - layout - spacing between houses/plot sizes compared to some other developers Our experience and some of our neighbours is mainly negative: - shocking customer service management. They book contractors in to come and fix snags with a days notice, which obviously does not work for any households that do not work at home. They also do not give you any time they will be arriving, so expect you to wait in all day. - snags will not be done by one person. They send 4 people to do the job of one, so there is a continuous influx of people in and out of the house - nails pop out through the walls - stairs are not stable - paint surfaces are not properly prepared so wood that has been painted white is yellowing - the gardens do not have drainage so expect a pond every time it rains - gutters not fixed properly and do not have appropriate downpipes - roof tiles missing - wonky sinks in en-suites and bathrooms - wrong house layout - front door opening the wrong way - loft hatch not securely attached so falls out the ceiling - uneven flooring - cement/mortar all over the brickwork These are faults spotted by ourselves and neighbours, so can only imagine what else would have been flagged had we bought a snagging company in. Furthermore, they tried to bribe us to change our answers to the NHBC survey through the offer of various things to be done to the house for free. Completely goes against the anti-bribery policy of the company and completely unethical. I wouldn’t buy a house from them again and would never recommend them to anyone else.
EC · 29 September 2023
★★★★★ 1/5
TrustpilotWe've had a terrible experience with…
We've had a terrible experience with lovell so far. Been in the house for coming up to 3 years now, they still haven't fixed everything on the snag list and were still finding new issues with the house from the shoddy workmanship. The terrible patches of weeds and the poor parking planing make the place look a mess, and the criminal management company who do none of the work but charge more and threaten with legal action constantly constantly are a disgrace. We were made promises by the very charming sales person, none of which were true or correct and have left us feeling completely stuck and angry. I will NEVER buy a new build again and advise everybody to steer clear of this disgusting company along with Ground Solutions.
Lloyd · 26 September 2023
★★★★★ 5/5
TrustpilotAll Saints Green - Thank you Mandy
Mandy at All Saints Green has gone above and beyond to support us with buying our new home. She has been great at communicating, worked outside her regular hours to ensure we could choose our fittings and we are very excited about completing on our stunning forever home - thank you 😊
Lucy · 10 June 2023
Agent replied · 17 June 2024
Thank you for your wonderful 5* review about Mandy at All Saints Green, Lucy. We have passed your comments on directly to Mandy and we look forward to continuing on your Lovell Homes journey with you.The Lovell Team
★★★★★ 5/5
TrustpilotChloe Reade @ The Junction Oldbury site…
Chloe Reade @ The Junction Oldbury site was extremely helpful and informative throughout the whole initial process, when my partner and I went to meet her yesterday. She’s a great communicator and her advice was much appreciated. Even more reason as to why we believe Lovell was the right developer to go with.
Tom · 1 May 2023
Agent replied · 17 June 2024
Hello,Thank you for your review, we are happy that Chloe was able to help and support you through this process. We will ensure to pass on your comments to her and the team.Kindest RegardsLovell Homes
★★★★★ 5/5
TrustpilotGreat service and very friendly and…
Great service and very friendly and helpful advice from all the girls at the Gateway office. Made the experience great and put my mind at ease. I know they are trying to make everything go as smoothly as possible!
Kirenjeet · 31 March 2024
Agent replied · 17 June 2024
Thank you for your lovely review. i have passed your comments to the team and they are delighted. We wish you all the best in your new home. Many Thanks Lovell Homes Team
★★★★★ 5/5
TrustpilotTom ⭐️
Tom from customer care was absolutely amazing! Sorted all of the issues I had raised and was very polite! Couldn’t be happier with the service he provided!
Jo · 25 October 2024
Agent replied · 24 December 2024
Thank you Jo for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again Jo, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 1/5
TrustpilotBought a shared ownership appartment 5…
Bought a shared ownership appartment 5 years ago, what a bunch of cowboys do not buy anything Lovell have built, tennants still having problem after problemjust been talking to a neighour today who had to pay out thousands of pounds because Lovell didn't put any isulation in the walls.... disgrace! The scooter room as been repaired for damp 4/5 times and water still getting in the foyer and causing mold, now they have decided that no insulation was fitted in that area. You couldn't make it up the faults on this constuction what Lovell have caused through very poor workmanship and employing cowboys to do the work, Please do not go ahead and purchase anything this shower have built you will regret it and have nothing but worries and aggravation getting anything done.
Pierre · 10 September 2023
★★★★★ 5/5
TrustpilotThank you Tom
Tom came today to do a couple of minor snags. What a lovely guy. So polite and professional. Another brilliant Lovell team member. Really delighted with everything he did today. Thank you
Jane · 2 August 2024
Agent replied · 24 August 2024
Thank you Jane for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Williams Park in Wymondham, by Tom.We are so pleased to read all of your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to them and to our customer care team in the region, who we know will be really happy to read them. Thank you again Jane, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotJordan decorator (witchford)was amazing…
Jordan decorator (witchford)was amazing at my home today, fixed all my cracks/snagging issues and looks brand new! He was really friendly, chatty and polite, he done an amazing job.
Sophie · 18 September 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 1/5
TrustpilotLovell is only about selling houses, NO QUALITY
Lovell is only about selling houses, they don't care about quality!They delivered our house on the beginning of April, a few weeks after we moved we started to find problems. The most dangerous one was a tile that was broken in the bathroom. It took them almost a month to sort it (but they shouldn't have delivered the house with it).After that we only had problems with the bathroom. They damaged the vynil, and we are still waiting for this to be redone for the 3rd time!And last night we found a leaking coming from the bathroom to our living room!! Let's see how long it will take for them to fix it and the house will be until this happens.I send emails and I am registering everything. The material they used in the house is the worst! The painting in the wall comes off very easy.The professionals that they send to do the repairs are not good ones, and they are always on a rush.We still have many other issues with the house, but they are ignoring us. For example, our guttering is leaking since we moved, and they keep saying they fixed. I don't see it. Also, they treated us very nicely until the day they delivered the house, after that, the treatment changed, they are very sarcastic and rude. I definitely don't recommend them! If I could, I would sell the house and run!
Célio · 28 August 2023
★★★★★ 5/5
GoogleLovely sales staff Clair and Sophie couldn't do enough for you but when we came back a year later and spoke to some people on the estate it was a different matter I'm just glad that we didn't leave a deposit when we were there.I think we will stop in Barugh Green.
Peter · 24 January 2025
★★★★★ 5/5
TrustpilotOur experience been great so…
Our experience been great so far...Tanya an absolute gem and making such a stresfull start of the journey much more enjoyable . Looking forward for more to come with Lovell Homes . Thank you
Mrs · 14 June 2024
Agent replied · 24 August 2024
Thank you very much for your 5 star review Carmen. We are so pleased to hear your positive feedback on the sales team and that Tanya has made your journey so far enjoyable. We look forward to welcoming you into your brand-new Lovell home. I have passed your feedback on directly to Tanya. Kind regards, Lovell homes.
★★★★★ 5/5
TrustpilotAmazing service throughout. Would highly recommend.
Amazing service throughout the purchase process. Loads of support and contact and all the staff were really friendly and helpful. They weren't pushing all of their own services and even supported us when we needed to get tradesmen in to see the house before we got the keys. The build itself is amazing and we are very excited to move in.
Customer · 4 May 2022
Agent replied · 17 June 2024
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
★★★★★ 5/5
TrustpilotTom from customer care was Extremely…
Tom from customer care was Extremely helpful. Hard working. Honest. Checked I was happy and even helped chase a part of the job that wasn't in his workload.
Emily · 19 September 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotBeautiful new house.
Looked to see what was available at a Lovell estate. Was so lucky that the show house was still available. Went to see it and was amazed at the finish and quality of the fittings and fixtures. Rosann,who we met put us at ease and was so informative. Needless to say the decision to buy was easy. Can’t wait to move in.
Margaret · 12 March 2022
Agent replied · 17 June 2024
Thank you for your review, we will pass on your feedback to Rosann and we look forward to moving you into your new home.Thank you for choosing Lovell Homes
★★★★★ 1/5
TrustpilotThink before you buy
Think before you buy. Our estate has been completed for over a year. it is currently overgrown with tall grass and weeds, it looks like an absolute bomb site. This is on top of poor workmanship and terrible customer service. I couldn't recommend them any less if I tried.
Steven · 5 July 2023
Agent replied · 17 June 2024
Hi Steven I am sorry to hear how you feel about the Development, customer service and workmanship where you have purchased your home, this is certainly not how we want our customers to feel. Please would you be able to send an email with more details regarding the issues to marketing.eastern@lovell.co.uk.Kind RegardsLovell Homes
★★★★★ 5/5
TrustpilotJade Fan is very helpful in providing…
Jade Fan is very helpful in providing very detail information of house purchasing including procurement procedures, materials selection, things to be keep in mind. She is diligent and patient when I keep rising my additional questions and requests.
Wai · 29 January 2023
★★★★★ 5/5
TrustpilotJordan the decorator came yesterday…
Jordan the decorator came yesterday after we had a leek, he was very friendly and professional and done a great job, very helpful, thank you 👍🙂
Sorrell · 16 October 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotBuying a later living home.
I have had so much help during the buying of this property, and want to thank ,Jill, Anne, and Vicki for the work they have put in to get me to the end of the process.
Wendy · 25 July 2025
★★★★★ 5/5
TrustpilotEducation from my mother
Olabisi · 8 May 2026
★★★★★ 5/5
TrustpilotNew home, finally!
My new home finally exchanged this week after over a year of being in chains. I am very grateful to Mandy in Strabroke for not giving up on the process and for chasing her heart out every week for me.
Heather · 27 January 2024
Agent replied · 17 June 2024
Thank you Heather for taking the time to leave a 5* review of your experience buying a new Lovell Home at All Saints Green in Stradbroke. Congratulations on your exchange!We have passed your comments on directly to Mandy, who we know will be really happy to read them.Thanks again Heather, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 4/5
TrustpilotReally good experience
Really good experience, and the sales assistant was super nice, helpful and patient. The only downside is we were not allowed to take pictures of our floor plans due to company policy and we need to keep going back in to do so. This is really hard to do when you don’t live 10mins down the road
Tory · 17 September 2022
Agent replied · 17 June 2024
Thank you for your review, we will pass on your lovely comments to the team at Spectrum.Kind RegardsLovell Homes
★★★★★ 5/5
TrustpilotAmanda at All Saints Green Stradbroke
The initial Reservation and Inspirations process was a seamless experience being facilitated by a very knowledgeable Amanda at All Saints Green, Stradbroke. Amanda has also helped me remotely with some additional Inspiration changes. Overall a very positive experience and I look forward to my new home and life in Suffolk.
Julie · 27 April 2023
Agent replied · 17 June 2024
Thank you Julie for your 5* review! We have passed your comments on directly to Mandy at All Saints Green in Stradbroke and can't wait to welcome you to your new home and life in Suffolk.The Lovell Team
★★★★★ 5/5
TrustpilotWelcome meeting on site
Met with Site Manager Dave Sweeney and Sales Exec Luke King today for our welcome meeting about our new home. This was a first class experience with reassurance and support shown by both. We feel we are in good hands after such a positive meeting...starting to get excited
Susan · 22 June 2023
Agent replied · 17 June 2024
Hi Susan, Thank you for your kind review! I will make sure to pass your lovely comments onto Dave & Luke. We look forward to welcoming you into your new home. Thank you again,Lovell Homes.
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