Every review we hold for the Telford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEllie and Jo have been amazing in…
Ellie and Jo have been amazing in supporting us through our house purchase and any issues since. They have been kind and patient with us and an absolute pleasure to work with. Thank you both.
Kathryn · 14 October 2024
Agent replied · 28 October 2024
Thank you Kathryn for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Jo and Ellie, who we know will be very happy to read them.Thank you again Kathryn, we hope that you will be very happy with your new Lovell home!The Lovell Team.
★★★★★ 4/5
TrustpilotVery happy with my new Lovell home on Heath Farm
I have had a very good experience with Lovell Homes at Heath Farm from the starting point of the sale, sales personnel always very efficient, helpful and professional at all times.I took possession of my new home in early December and am very pleased with it, I really like the layout, plot and attention to detail which other builders do not offer. Good quality fixtures and fittings.There a few fairly minor issues which are being addressed on the snagging list, Lovell Customer Services have been efficient but unfortunately plumbing contractors have let them down. This is a shame for Lovell Homes as I have found them to be good builders
Carol · 10 February 2020
Agent replied · 17 June 2024
Hello Carol and thank you for your review. We're delighted to read your review regarding the service you have received with your new home. This is just the type of feedback we hope to receive and we will pass on your comments to the site team.Thank you again for your review.Lovell Homes
★★★★★ 5/5
TrustpilotSales rep Amanda Holden has been…
Sales rep Amanda Holden has been excellent in helping us secure our home
Gillian · 26 March 2023
Agent replied · 17 June 2024
Thank you for your lovely review which I have passed to Amanda. Many Thanks Lovell Homes
★★★★★ 2/5
TrustpilotLove the location, not the builders
I love the location of my house. The house builders on the other hand need to work on their build quality and aftersales.I moved in to my house around six months ago. Since then the bath has leaked on to the kitchen ceiling twice. On the most recent occasion, when they repaired the issue - they left the bathroom looking like a bomb site, telling me that "the plumbers don't reseal".Mind you, I had to chase them for this information, as for a week after I had the work completed there was no communication from the customer care team.If you're considering buying from Lovell Homes, be aware that you will have issues if anything does go wrong in your new home.
Matt · 31 January 2020
Agent replied · 17 June 2024
Hello Matt and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotEXCLELLENCE
The entire process from start to completion was brilliant. Julie from the sales team told me everything I needed to know, and supported me through the process.All snags were also resolved in good time.Love the house design as well!Love Lovell!
Summer · 20 July 2024
Agent replied · 24 August 2024
Dear Summer, Many thanks for taking the time to write such a wonderful review about our lovely Julie, we're very fortunate to have someone so experienced on our Spectrum development. I'll ensure she sees this today. We're also delighted to hear how happy you are with your new home and we wish you many happy memories there. Many thanks, Lovell Midlands
★★★★★ 1/5
TrustpilotPoor workmanship means long-term trouble.
Superficially it was a nice house on show on the estate, after construction of the one we bought it was a different story. Very poor workmanship from subcontractors who complained bitterly about Lovell's attitude towards them and non-existant site supervision from Lovell staff who spent most of their time in the site office. Their 2 year warranty is rigidly enforced and the real troubles are only starting to become apparent after it has expired. Stay away from them and find a reputable builder who can do the job that you paid them to do.
Barbara · 11 January 2020
Agent replied · 17 June 2024
Hello Barbara and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotWe have had a great experience from the…
We have had a great experience from the beginning with Debbie helping us. Buying your first home you don’t really know what needs to happen, but she is always there to answer our silly questions and is always happy and positive. The Lovell homes are my favourite new builds and I would recommend them to anyone!
Shona · 28 July 2023
Agent replied · 17 June 2024
Thank you Shona for leaving a wonderful 5* review of your experience buying a new home at Bowlers Green in Hopton-on-sea. It can feel quite overwhelming buying your first home, and we're really pleased to hear that Debbie has been there to support you and answer any questions which you've had. We've passed your comments on directly to Debbie, who will be really happy to read them.The Lovell Team
★★★★★ 5/5
TrustpilotBrilliant experience from start to finish
Brilliant experience from start to finish at Locke Gardens Newport. Kathryn helped us choose the perfect home and made the reservation process easy and stressfree. Herself and Lloyd then helped us order extras, make all the arrangements and were always on hand to answer any questions. We are over the moon with our new home and would highly recommend!
Sarah · 30 April 2023
Agent replied · 17 June 2024
Thank you very much for your 5 star review Sarah. We are so pleased to hear your positive feedback which has been passed onto the sales team.
★★★★★ 1/5
TrustpilotWhere do I start?!
Where do I start?!If I could give them 0 stars, I would. Bought my first home off them which I physically despise going home to because of the amount of issues and the non-existent customer service from them. I’ve heard every excuse in the book, they don’t care about your happiness or the quality of your home, they want your money. End of. I couldn’t built a better home myself. Considering selling my house after not even being in it a year and the development not even being finished. I am one distraught first time buyer.
TAYA · 26 September 2019
Agent replied · 17 June 2024
Hello Taya and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotMy complaints is being ignored!
I have raised several complaints to Lovell directly in the last 2 years and have never received a response back from the customer services team directly. I recently raised a complaint 6.8.19 again copying in all project managers and the CEO and still haven’t had a response. The timeframes are 28 days (which is appalling) however it’s just bad customer service to not even send an acknowledgement on the receipt of a complaint and the progress of the complaint. The automated email response is not an acknowledgement. Lovell homes hasn’t engaged with me at all since my Complaint. I wouldn’t recommend purchasing a house through this partnership.
Jkj · 27 August 2019
Agent replied · 17 June 2024
Hello Jkj and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotEmma was absolutely amazing!
Emma at Lovell was absolutely amazing! Her honesty, integrity and helpfulness can not be given enough praise - thanks Emma!
Charlotte · 17 May 2022
Agent replied · 17 June 2024
Hi Charlotte, thank you for your kind feedback which has been passed on to Emma. We look forward to welcoming you in your new home at Trinity Walk soon!
★★★★★ 5/5
TrustpilotSandcastles, Scarborough
From the very start the company and their representatives have kept us fully informed on progress of the new builds. Once building started we were invited to the site to see the show home and guided through the process of adapting the homes to meet our requirements. If only all builders/developers did the same.
Stephen · 8 September 2023
Agent replied · 17 June 2024
Thank you very much for leaving a 5 star review.We are so pleased to hear your comments and will make sure to pass these on to the Later Living team. We wish you all the best in your new home journey with us.Thank you for choosing a Later Living by Lovell home.Kind regardsLovell Homes.
★★★★★ 1/5
TrustpilotBE WARNED
Save yourself so much stress and anxiety and DO NOT buy from this builder! The five star reviews are from people who have not moved in yet!! You want to know what you will get, filter to the one stars and this is the true reflection of what your hard earned money will get you….Misery! I don’t need to document on here everything that has happened to us since we moved in in June 2021…read everyone’s else’s and that’s pretty much been our life and still is….Please take heed of what people are saying as they arnt saying it for no reason!
Katrina · 25 January 2024
★★★★★ 1/5
TrustpilotAbsolutely avoid buying a home with lovell
Absolutely avoid buying a home with these shocking ...I purchased a new build (first time buyer) and was told I would be able to see the house and several stages of building to check everything was ok etc I only got to see it once and was fobbed off with excuses of why we couldn’t see it. We have had several problems with our home and customer services are useless and rude. We ring them to report a problem they say they will get back and they never do. The garden is a joke there are different fence panels on the one side to the other so the garden looks like an eye sore. The grass was dead and yellow/brown when we moved in but was told it was fine. Our heating doesn’t work but apparently it’s our fault even though it’s been broke since we moved in and they refuse to help us fix it. The back door wouldn’t lock properly for months and we was ringing and you can see where they have screwed things in wonky. Several cupboard doors have had door handles come off or hinges break (we have lived here la year). We had bad water pressure when we moved in had several people come and tell us it was ok. We had someone else come in not from Lovell they said it was a joke and sorted it. I could continue but I’d be writing for another 10mins. Avoid avoid avoid
Reeree · 23 July 2019
Agent replied · 17 June 2024
Hello Reeree and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotAnother great visit from Tom
Another great visit from Tom He really is the most complete worker from lovell customer care can do the most different trades Very well mannered man knows his knowledge wellThankyou
Tim · 3 December 2024
Agent replied · 24 December 2024
Thank you Tim for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again Tim, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 1/5
TrustpilotPlease do not purchase
Please do not purchase! Our new home does not look new! We have had countless leaks in different locations, mould coming through ceilings!The finishings are poor!Refusing to fix paid upgrades!Refusing to carry out work that was given by directors!This is just a few of the issues I could go on and on!If this was dealt with in the correct and appropriate manner I would not have left this review but here we are a year and a half later…….Prepare to use your annual holidays sitting in waiting on trades men who actually make the issue a bigger problem and damage your property/house items.
Jenna · 19 January 2024
★★★★★ 4/5
Trustpilotnew build Lovell bungalow
Just initially brought a Lovell bungalow subject to contract , fantastic build and finishes etc , Site rep doing a fantastic job ! only gripe is they have put Radiators in bedrooms not in the usual place under windows , instead on other walls , reducing space for wardrobes , drawers etc ,almost impossible to now plan ! otherwise would have given tops marks for everything !
Susan · 10 June 2022
Agent replied · 17 June 2024
Hi Susan,Thank you taking the time to leave a review, we will be sure to pass your kind and positive comments on to David. Your feedback on the radiator positions is noted and will be passed onto the technical team for future consideration. The Lovell Team
★★★★★ 1/5
TrustpilotReally disappointed with Lovells
Really disappointed with Lovells. After promising to install land drainage in our waterlogged garden the Regional Director has now gone back on his undertaking. Other tenants on this estate have been let down with numerous outstanding snags and major issues. We are regretting the day we decided to purchase this property 18 months ago as we are still unable to fully use and enjoy the garden, having also lost many shrubs and plants through the flooding issue.
Mr · 9 July 2020
Agent replied · 17 June 2024
Hello Mr Martin and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 3/5
TrustpilotI bought a 2 year old Lovell home last…
I bought a 2 year old Lovell home last April, it is a nicely appointed house with quality appliances, bathroom fittings and well designed and head effecient. I would imagine the property has been snagged by the previous owners however, over the last few months we have uncovered so many hidden snags. The bathroom extractor in the ensuite was incorrectly installed resulting in a wet ceiling. Sink plug levers back to front, two screws instead of 4 in several installations. window vents incorrectly installed. It's a shame that our experience of what is a lovely home has been marred by lazy workmen failing to complete jobs to the correct standard. I still love my home, I'm lucky that my husband is handy and able tI put these things right.
Jacqueline · 4 March 2019
Agent replied · 17 June 2024
Hello Jacqueline and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotOver 2 years and still not resolved
We have waited over 2 years for a rendering issue to be resolved , Lovells appear to have no control over their sub contractors, Customer care appear to fudge the issues in the hope that the homeowners will give up on snagging issues .Our rendering issue was caused solely by the subcontractor and is still unresolved.I would never again buy from a large developer.
W · 22 September 2022
Agent replied · 17 June 2024
Thank you for your review and we are sorry to hear the render issue has taken so long to resolve. We understand the contractor in question is returning to complete the work and apply a final finishing coat which should resolve the issue and we are of course trying to ensure this is completed as soon as possible. Once again our apologies for the length of time this has taken.Lovell Homes
★★★★★ 5/5
TrustpilotRosann has been fantastic
Rosann has been fantastic throughout the whole buying process and has been very helpful with every query or request we have made.
Robert · 5 December 2021
Agent replied · 17 June 2024
Thank you for your review Robert, we will be sure to pass your comments onto Rosann.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotCustomer Care after sales
Tom from Customer Care came to fix a 'knocking' in our ensuite.He was punctual, polite and very efficient. All the Lovell Customer Care Team we have met are helpful and professional.
Customer · 5 November 2024
Agent replied · 24 December 2024
Thank you Helen for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again Helen, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotPhone lovells as shower door loose and…
Phone Lovells as shower door loose and needed fixing back on. I was informed there was a Lovells guy on site at moment and he would come look. Whithin 1 hr he came and sorted. GREAT SERVICE (as usual from Lovells).
Barry · 21 May 2024
Agent replied · 17 June 2024
Thank you Barry for leaving a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle.It's great to read your comments on the service which you received and the quality of work carried out. We have passed your comments on directly to our customer care team in the region, who we know will be happy to read them.Thank you again Barry, we hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotReserving my new Lovell home was a very…
Reserving my new Lovell home was a very pleasant experience. Ellie, my sales executive was extremely polite, patient and helpful, especially when choosing my fixtures and fittings. All in all, she made the experience very memorable!
Christine · 16 August 2024
Agent replied · 17 June 2024
Thank you Christine for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham.It's wonderful to read your comments about our sales team, and we have passed them on directly to Ellie, who we know will be very happy to read them.Thank you again Christine, we hope that you will be very happy in your new Lovell home!The Lovell Team.
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