Trusted Agent profile · Telford and Wrekin
★★★★★
104 reviews across 3 platforms
63 High Street, Dawley, Telford, TF4 2EX, Telford and Wrekin, TF4 2EX
Morgan Payne & Knightly's office in Telford and Wrekin, at 63 High Street, is rated 3.9 out of 5 across 104 reviews on three platforms, including 21 Google reviews rated 4.3.
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
5/5
TrustpilotChloe was a pleasure to work with…
Chloe was a pleasure to work with throughout! Quick to answer any and all queries promptly. I would 100% recommend Morgan Payne & Knightly.
Thank you for your lovely review!
1/5
TrustpilotTerrible company if you are a landlord…
Terrible company if you are a landlord or tenant. Not registered as a business on Company business register but still trading. Not registering tenants deposits. Not paying rent to landlords . Not managing properties for landlords but taking money. Offices unmanned so tennants and landlords cant contact them. Not responding to any kind of communication. DO NOT USE THIS COMPANY 😡
1/5
TrustpilotIf I could leave a 0 star rating I…
If I could leave a 0 star rating I would have. This company does not even deserve the 1 star. It’s a bit of a long one so please bear with me. Firstly, the rudeness, disrespect and the lies that spill out of their mouths is appalling. Certainly no way to speak to customers/tenants. They ignore your calls and emails (unless calling from a number they don’t recognise then they immediately answer until they realise who you are and then they put the phone down on you). Many times whilst in the 3 years of renting with them I have had to report issues with the property, some of which were repetitive complaints as they had apparently ‘lost’ the email. We were then asked to put the issues on a website which would be checked by MPK and assigned to a contractor. (Contractors who also don’t have a clue what they’re doing). Some of the issues that were reported and were deemed as ‘urgent’ wasn’t even sorted. Many of times we were contacted about our ‘rent’ as it had apparently not been paid, but we had never ever been late on paying. Once I’d sent over bank statements proving it had been paid and on time we wouldn’t hear from them at all. We have been moved out of the property for almost a month now and we are still having to chase up our deposit. We have been told multiple times that it is ‘on the way’ to us and we are then told a bunch of lies as to why we haven’t received it. Some of these include ‘we are waiting for the inventory to be sent over to us’, ‘our emails aren’t working so we are still waiting’, ‘we need to work out how much deposit you put down’, ‘we have all been off work for a week because we were poorly so we are playing catch up’, ‘I’m new here and only started in the past week so I need to get to know everything first’, ‘your money is currently going through management for it to be approved and will be released to you within the next 48 hours’, ‘management have approved it but there is a problem with the bank’ and from then we have been ignored, every phone call, every email. I’ve driven to the West Bromwich branch to speak to them face to face on a couple of occasions and coincidentally the shutters are down. Myself and my partner have had the absolute pleasure of speaking to Sham from the West Bromwich branch and the way she spoke to us was disgusting. She has absolutely zero manners, calls you a liar and says that you know nothing. Told us that she knows how to do her job and we should leave her alone until it is done. She has put the phone down on me multiple of times whenever I’ve rang about my deposit. She ignored my emails and I just cannot explain the absolute unprofessionalism from this woman alone. Not to mention the others who are no different to her. I’ve told them I was going to be reporting them to the property ombudsman but when trying to do so there isn’t a trace of MPK on there. After doing some digging about this estate agent I have found that in 2022 they were expelled from the property ombudsman (TPO) for not complying with the legal requirements. This explains it all. This company is the worst estate agents I have dealt with in my 10 years of renting. It is utterly appalling the way they speak to and treat people. I could not believe it the first time it happened, however, it had soon become a regular thing until we were completely ignored. There are many, many other things I could write about them but these are just a few points to hopefully swerve other people away from using them.
5/5
TrustpilotOur family couldnt thank Gemma enough…
Our family couldnt thank Gemma enough at Morgain Payne and Knightly enough she has been fantastic throughout the process of moving home.
Thank you for your fantastic review!
1/5
TrustpilotThis is a made up company FAKE
This is a made up company having many other names before the whole firm is a scam please do not use the company the from A to Z it’s crooked from top down they will give u a bunch of lies as they are good in this role . Please go to a reputable company not this fake one T Singh your a fraud
1/5
TrustpilotAVOID - TERRIBLE SERVICE AND COMMUNCIATION
My landlord transferred the management of the property I am renting to MPK last November (2024). The communication is appalling. I have called so many times and left voicemails for someone to contact me URGENTLY, along with various E Mails to 3 different E Mail addresses. I have also contacted via Facebook, again no response. I have also commented on Facebook to ask if anyone answers phones and E Mails for the comment to be deleted. I am now in a position where even my landlord can't get in contact with them! I have also had a previous repair which was deemed "urgent", and had no contact after calling and e mailing daily for over 3 weeks before someone came to repair temporarily! Terrible - AVOID!!!
5/5
TrustpilotThank you!
Thank you to Tony, Ami and Dominika for making this process as smooth as possible. They were always on hand to answer any queries and were professional throughout with a personal touch. Thank you once again!
Thank you for your kind words, we are very grateful!
5/5
TrustpilotGreat service from Morgan Payne and Knightly
Rob and the team are motivated and service driven, making it easier for us to attract prospective commercial tenants.
Thank you for your fantastic review!
3/5
TrustpilotDon't answer their phones
How can they sell houses when they don't answer their phones?I have been ringing their Telford number, and it literally rings out, no answer machine, no auto-answer, no people. I've been trying for 2 days. If you are thinking of selling your house, I would never recommend using an estate agent that is not even set up to capture enquries by phone. ** UPDATE **About a week after this review and after an e-mail from myself asking if they were selling the property or not, I got a call from one of the Agents. To be fair, she couldn't have been more apologetic and lovely and quickly got to work in setting up a viewing for us. After the viewing I learned that a few members of the team were off poorly and their phone system hadn't been set up to take voicemails in office hours, only out of hours, and that measures are being taken to rectify that so that they can capture all information. Hopefully that is the case and if it is I am sure the other 5 star reviews will cancel this one out. But I am moving them from a 1 star to a 3 star due to my interactions when they did eventually speak to me.
Hi Luke, thank you for your feedback. We have dropped you an email to discuss your concerns further. Kind Regards
5/5
TrustpilotLetting my property
Sarah & Tony were a pleasure to deal with. They took care of everything they said they would and made the process of letting out my property as easy as possible. Would recommend them anytime.
Thank you for your fantastic review Chris!
1/5
TrustpilotAbsolutely awful estate agents to work…
Absolutely awful estate agents to work with, for over a year now iv been chasing missing payments that my tenants have paid to them but they have failed to send it over to me. They owe me over £7,000 and I have called and left messages and emails and not one single person has tried to resolve the matter, I keep getting told the manager is out of office and I’ll get him to call you back and he never does. Its sickening to think they would put somebody through this especially with it being a substantial amount that has been missed over the months.
5/5
TrustpilotThroughout the sale of my house
Throughout the sale of my house. Charlotte was there all the way. Liaising with solicitors. It has been so easy to complete with the support I had. Nothing was to much trouble. Thank you
Thankyou for your fantastic review Ms Jefferis!
5/5
TrustpilotAnna is a breath of fresh air
Anna is a breath of fresh air. I needed some help and documents urgently for a meeting tomorrow and true to her word, the documents were with me in the afternoon and she has offered to help with a further document which will be very welcome. Thank you Anna, you are an asset to the company. Regards Diane Flavell
Thank you for your fantastic review Diane!
5/5
TrustpilotCharlotte was absolutely fantastic from…
Charlotte was absolutely fantastic from start to finish. Very knowledgeable and always on hand to help with any questions i had.
Thank you for your fantastic 5 star review!
5/5
TrustpilotAMAZING!
My experience with the Wolverhampton office was next to none, Sarah was informative and helpful through out the valuation process!
Thank you so much for your fantastic five star review!
5/5
TrustpilotCharlotte Nicholson was great to talk…
Charlotte Nicholson was great to talk to, had good knowledge and insight and made finding a property for me easy.
Thank you for your fantastic review James!
5/5
TrustpilotCharlotte in Telford office is great
Charlotte in Telford office is great, intuitive and exeperienced. Jason is also amazing and reassuring as a manager. No issues phase this team. A1!
Thank you for your fantastic review Mrs Dalton, we really appreciate your feedback!
1/5
TrustpilotSee Companies House
From what I have read on Companies House regarding Tony (Amun Singh JUDGE) and MORGAN PAYNE & KNIGHTLY I would not trust any of them.
1/5
TrustpilotJust read this article on the BBC…
Just read this article on the BBC website for this letting agent .... Letting agent accused of not returning deposits to more than 100 tenants
5/5
TrustpilotFriendly staff
Friendly staff, Chloe was extremely helpful throughout the whole process. Provided great communication throughout, would definitely recommend the company!
Thank you for your fantastic review Georgia
1/5
TrustpilotLandlords beware
This company has the poorest communication skills and scam you out of your own rent. I have been unable to get in touch with agents for weeks or months at a time and when I do their service has always been insufficient. Recently management seems to have changed as they have gotten even worse and employees always seem unwilling to help or have an attitude.
5/5
TrustpilotAmazing customer service
Amazing customer service - always willing to go above and beyond and keeps you updated at every stage. Special mention to Dominika and Harry.
Thank you for your fantastic review!
5/5
Trustpilotvaluation
Jason was pleasant, helpful, friendly and knowledgeable and gave us a lot of useful information.
Thank you for your fantastic 5 star review Mrs Gibbons!
5/5
TrustpilotProperty sold 3 weeks
I found MPK a very professional company they sold my property in 3weeks , the previous agent taken over 3 months with no sale. Tony Singh went beyond he's duties to ensure sale went through smoothly. I have no hesitation in recommending MKP.
Thank you for your excellent review Mr Dhillow!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Morgan Payne & Knightly's Telford and Wrekin office has 104 reviews across three platforms: 21 on Google, 5 on Facebook (across the whole business), 78 on Trustpilot (across the whole business).
Morgan Payne & Knightly Telford and Wrekin is rated 3.9 out of 5 across all 104 reviews, and 4.3 out of 5 on Google from 21 reviews.
Morgan Payne & Knightly Telford and Wrekin, 63 High Street, Dawley, Telford, TF4 2EX, Telford and Wrekin, TF4 2EX.
