Trusted Agent profile · Telford and Wrekin

Morgan Payne & Knightly Telford and Wrekin reviews

3.9

★★★★★ Good

104 reviews across 3 platforms

63 High Street, Dawley, Telford, TF4 2EX, Telford and Wrekin, TF4 2EX

Morgan Payne & Knightly's office in Telford and Wrekin, at 63 High Street, is rated 3.9 out of 5 across 104 reviews on three platforms, including 21 Google reviews rated 4.3.

Google logo

4.3 / 5

21

Reviews on Google

This office

Facebook logo

1.8 / 5

5

Reviews on Facebook

Business-wide

Trustpilot logo

78

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.

5/5

Google

Throughout my journey with Morgan Payne & Knightly I have had a really great experience. Nothing has been to much trouble. Answered my quiries with up most professionalism. Kept me informed throughout the process. Thank you to Charlotte for her excellent customer service.

Lynette · 22 May 2024

5/5

Trustpilot

Thank you Charlotte

We dealt mainly with Charlotte, who was absolutely fantastic. She usually contacted me to update me before I needed to. On the occasions when I contacted to ask something, the reply was always prompt. I would not hesitate to use them again or recommend them. Many many thanks

Consumer · 8 November 2024

Agent replied · 23 November 2024

Thank you for your fantastic review!

1/5

Facebook

AWFUL COMPANY! Not sure they even exist to be honest..no one ever answers the phone e mails or social media. I have left so many voicemails and e mails for an urgent response as one of their tenants and still waiting well over a week later!! Are you even still open??

Ann · 1 October 2025

5/5

Trustpilot

Brilliant Experience for a First Time Buyer

Had a brilliant purchase through Charlotte - very proactive, always willing to help, and went the extra mile to make sure we had a smooth transaction. As a first time buyer, I couldn’t have asked for a better experience. Highly recommend!

Chloe · 16 December 2024

Agent replied · 25 December 2024

Thank you for your fantastic review Chloe!

1/5

Trustpilot

They are the most terrible estate agent…

They are the most terrible estate agent I've encountered. Firstly, they have refused to pay my deposit Secondly, I had to pay £55 electricity bill of the previous tenants and they've refused to pay.

Judith · 12 February 2026

1/5

Trustpilot

not even a zero.

not even a zero.. they owe me as landlord monies. tenants have paid but MPK not sent it on..they never pick up the phone or answer an email. anyone know that is happening here.. anyone got tony singh home details

Upset · 7 November 2025

5/5

Google

I couldn't recommend anyone else tbh, a very smooth process, constant updates with progress of the application and almost instant response to emails, I don't know another company in the world that answer the telephone quicker. Charlotte @ MPN made the process stress free. I would highly recommend MPN to anyone. Well done Morgan Payne & Knightly (",)

Stephen · 25 October 2023

Agent replied · 24 October 2024

Thank you for your fantastic 5* review Mr Sheargold!

5/5

Google

I have been blown away by my experience with MP & K, I have been dealing with Charlotte, and she has been nothing short of absolutely fabulous. She booked us a last minute viewing, got our offer agreed within one phone call, none of the usual games and going back and forth. Nothing is too much trouble, she replies to emails very quickly and gets information asked for. Faultless experience, alot of other agents could take a pointer or two from this company!!

Jade · 22 May 2024

5/5

Trustpilot

Great customer service and comms…

Great customer service and comms between us the agent and the buyer. The agent was proactive in obtaining documents, answers to questions and helping the process flow, despite issues with Conveyencors . Really happy with our experience selling with MPK.

Customer · 24 July 2024

Agent replied · 23 October 2024

Thank you for your fantastic review!

1/5

Trustpilot

Still owes me £2240 going back to April…

Still owes me £2240 going back to April last year 2025

McDonald · 22 May 2026

5/5

Trustpilot

I had spoken with Sukh who came out to…

I had spoken with Sukh who came out to do a valuation for me, he was informative and very polite! not like other pushy agents, I would highly recommend them thank you!

Mr · 18 November 2024

Agent replied · 23 November 2024

Thank you for your fantastic review!

5/5

Google

The service I received from Jason and his team is first class highly recommended

Philip · 23 January 2023

Agent replied · 24 October 2024

Thank you for your fantastic review Phil!

1/5

Trustpilot

Please dont Rent your property with…

Please dont Rent your property with this company they dont pay your rent on time, dont pick up phones.They dont look after your property.

N · 23 January 2026

5/5

Trustpilot

I am pleased with the service.

I am pleased with the service. Anna is luvely and always happy to help.

N · 12 May 2022

Agent replied · 23 October 2024

Thank you for your great five star review! We are delighted you are happy with the service we provide.

5/5

Trustpilot

Helpful staff, quick move

The process was very quick for moving into our new home. The staff (Ami in particular) helped a lot with the referencing process and guided us through everything we needed to do before moving in.

Zahir · 7 June 2024

Agent replied · 23 October 2024

Thank you for your fantastic review

5/5

Trustpilot

Quite professional

Quite professional. Helped with all my queries. Visited the office to get keys and I was offered the best beverage I’ve tasted in this country. They’re quite easy to work with too. Kudos.

Adanikin · 7 May 2024

Agent replied · 23 October 2024

Thank you for your fantastic 5 star review! We are glad you had a great experience with us!

5/5

Trustpilot

Great service A+

Great service from Morgan Payne and Knightly in Telford, helped with my property valuation, quick communication and fantastic service would recommend.

Steve · 4 November 2024

Agent replied · 23 November 2024

Thank you for your fantastic review Mr Jones!

4/5

Trustpilot

83 Codsall Road

The fact that Chloe had came to meet is at the property was nice prior to her coming to see our property for valuations.

Surinder · 15 August 2024

Agent replied · 23 October 2024

Thank you for your fantastic review!

5/5

Trustpilot

Our contact with Dominika has always…

Our contact with Dominika has always been outstanding ,her responses have always been prompt and efficient. Her professional and thorough approach has resolved a range of enquiries and problems.

John · 14 May 2024

Agent replied · 23 October 2024

Thank you for your great review Mr Lyne!

1/5

Google

From a buyers perspective since Charlotte left this has become one of the worst estate agents ever. Totally useless and unwilling to take ownership of any issues.

Dave · 9 August 2025

5/5

Trustpilot

Great service professional on time…

Great service professional on time delivered what was said

Kamran · 4 February 2025

Agent replied · 22 September 2026

Thank you for your fantastic review!

5/5

Trustpilot

Very experienced staff who helped me…

Very experienced staff who helped me sell my house. They always explained everything clearly and gave me step by step updates.

Kashmir · 9 June 2024

Agent replied · 23 October 2024

Thank you for your fantastic review!

5/5

Trustpilot

Great estate agents for find a property…

Great estate agents for find a property to rent, made the process easy and smooth. The entire process was quick. Highly recommend.

Mohamed · 15 May 2024

Agent replied · 23 October 2024

Thank you for your fantastic review Mohamed!

5/5

Trustpilot

Excellent professional advise and…

Excellent professional advise and friendly service! Would highly recommend!

Luke · 15 November 2024

Agent replied · 23 November 2024

Thank you for your amazing review Luke!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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