Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThroughout my journey with Morgan Payne & Knightly I have had a really great experience. Nothing has been to much trouble. Answered my quiries with up most professionalism. Kept me informed throughout the process. Thank you to Charlotte for her excellent customer service.
Lynette · 22 May 2024
★★★★★ 5/5
TrustpilotThank you Charlotte
We dealt mainly with Charlotte, who was absolutely fantastic. She usually contacted me to update me before I needed to. On the occasions when I contacted to ask something, the reply was always prompt. I would not hesitate to use them again or recommend them. Many many thanks
Consumer · 8 November 2024
Agent replied · 23 November 2024
Thank you for your fantastic review!
★★★★★ 1/5
FacebookAWFUL COMPANY! Not sure they even exist to be honest..no one ever answers the phone e mails or social media. I have left so many voicemails and e mails for an urgent response as one of their tenants and still waiting well over a week later!! Are you even still open??
Ann · 1 October 2025
★★★★★ 5/5
TrustpilotBrilliant Experience for a First Time Buyer
Had a brilliant purchase through Charlotte - very proactive, always willing to help, and went the extra mile to make sure we had a smooth transaction. As a first time buyer, I couldn’t have asked for a better experience. Highly recommend!
Chloe · 16 December 2024
Agent replied · 25 December 2024
Thank you for your fantastic review Chloe!
★★★★★ 1/5
TrustpilotThey are the most terrible estate agent…
They are the most terrible estate agent I've encountered.
Firstly, they have refused to pay my deposit
Secondly, I had to pay £55 electricity bill of the previous tenants and they've refused to pay.
Judith · 12 February 2026
★★★★★ 1/5
Trustpilotnot even a zero.
not even a zero.. they owe me as landlord monies. tenants have paid but MPK not sent it on..they never pick up the phone or answer an email.
anyone know that is happening here.. anyone got tony singh home details
Upset · 7 November 2025
★★★★★ 5/5
GoogleI couldn't recommend anyone else tbh, a very smooth process, constant updates with progress of the application and almost instant response to emails, I don't know another company in the world that answer the telephone quicker. Charlotte @ MPN made the process stress free. I would highly recommend MPN to anyone. Well done Morgan Payne & Knightly (",)
Stephen · 25 October 2023
Agent replied · 24 October 2024
Thank you for your fantastic 5* review Mr Sheargold!
★★★★★ 5/5
GoogleI have been blown away by my experience with MP & K, I have been dealing with Charlotte, and she has been nothing short of absolutely fabulous. She booked us a last minute viewing, got our offer agreed within one phone call, none of the usual games and going back and forth. Nothing is too much trouble, she replies to emails very quickly and gets information asked for. Faultless experience, alot of other agents could take a pointer or two from this company!!
Jade · 22 May 2024
★★★★★ 5/5
TrustpilotGreat customer service and comms…
Great customer service and comms between us the agent and the buyer. The agent was proactive in obtaining documents, answers to questions and helping the process flow, despite issues with Conveyencors . Really happy with our experience selling with MPK.
Customer · 24 July 2024
Agent replied · 23 October 2024
Thank you for your fantastic review!
★★★★★ 1/5
TrustpilotStill owes me £2240 going back to April…
Still owes me £2240 going back to April last year 2025
McDonald · 22 May 2026
★★★★★ 5/5
TrustpilotI had spoken with Sukh who came out to…
I had spoken with Sukh who came out to do a valuation for me, he was informative and very polite! not like other pushy agents, I would highly recommend them thank you!
Mr · 18 November 2024
Agent replied · 23 November 2024
Thank you for your fantastic review!
★★★★★ 5/5
GoogleThe service I received from Jason and his team is first class highly recommended
Philip · 23 January 2023
Agent replied · 24 October 2024
Thank you for your fantastic review Phil!
★★★★★ 1/5
TrustpilotPlease dont Rent your property with…
Please dont Rent your property with this company they dont pay your rent on time, dont pick up phones.They dont look after your property.
N · 23 January 2026
★★★★★ 5/5
TrustpilotI am pleased with the service.
I am pleased with the service. Anna is luvely and always happy to help.
N · 12 May 2022
Agent replied · 23 October 2024
Thank you for your great five star review! We are delighted you are happy with the service we provide.
★★★★★ 5/5
TrustpilotHelpful staff, quick move
The process was very quick for moving into our new home. The staff (Ami in particular) helped a lot with the referencing process and guided us through everything we needed to do before moving in.
Zahir · 7 June 2024
Agent replied · 23 October 2024
Thank you for your fantastic review
★★★★★ 5/5
TrustpilotQuite professional
Quite professional. Helped with all my queries. Visited the office to get keys and I was offered the best beverage I’ve tasted in this country. They’re quite easy to work with too. Kudos.
Adanikin · 7 May 2024
Agent replied · 23 October 2024
Thank you for your fantastic 5 star review! We are glad you had a great experience with us!
★★★★★ 5/5
TrustpilotGreat service A+
Great service from Morgan Payne and Knightly in Telford, helped with my property valuation, quick communication and fantastic service would recommend.
Steve · 4 November 2024
Agent replied · 23 November 2024
Thank you for your fantastic review Mr Jones!
★★★★★ 4/5
Trustpilot83 Codsall Road
The fact that Chloe had came to meet is at the property was nice prior to her coming to see our property for valuations.
Surinder · 15 August 2024
Agent replied · 23 October 2024
Thank you for your fantastic review!
★★★★★ 5/5
TrustpilotOur contact with Dominika has always…
Our contact with Dominika has always been outstanding ,her responses have always been prompt and efficient. Her professional and thorough approach has resolved a range of enquiries and problems.
John · 14 May 2024
Agent replied · 23 October 2024
Thank you for your great review Mr Lyne!
★★★★★ 1/5
GoogleFrom a buyers perspective since Charlotte left this has become one of the worst estate agents ever. Totally useless and unwilling to take ownership of any issues.
Dave · 9 August 2025
★★★★★ 5/5
TrustpilotGreat service professional on time…
Great service professional on time delivered what was said
Kamran · 4 February 2025
Agent replied · 22 September 2026
Thank you for your fantastic review!
★★★★★ 5/5
TrustpilotVery experienced staff who helped me…
Very experienced staff who helped me sell my house. They always explained everything clearly and gave me step by step updates.
Kashmir · 9 June 2024
Agent replied · 23 October 2024
Thank you for your fantastic review!
★★★★★ 5/5
TrustpilotGreat estate agents for find a property…
Great estate agents for find a property to rent, made the process easy and smooth. The entire process was quick. Highly recommend.
Mohamed · 15 May 2024
Agent replied · 23 October 2024
Thank you for your fantastic review Mohamed!
★★★★★ 5/5
TrustpilotExcellent professional advise and…
Excellent professional advise and friendly service! Would highly recommend!
Luke · 15 November 2024
Agent replied · 23 November 2024
Thank you for your amazing review Luke!
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