5/5
GoogleTia Scott was really helpful and polite even when I kept pestering her she was great
Trusted Agent profile · Telford and Wrekin
DB Roberts Telford and Wrekin reviews
★★★★★
399 reviews across 2 platforms
6 Oxford Street, Oakengates, Telford, TF2 6AA, Telford and Wrekin, TF2 6AA
DB Roberts's office in Telford and Wrekin, at 6 Oxford Street, is rated 4.6 out of 5 across 399 reviews on two platforms, including 116 Google reviews rated 4.7.
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Reviews
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
Google5/5
GoogleFriendly staff. Always fast and helpful when I need help with something. I have property inspections every 3 months, I get this lovely woman called … More
Agent replied · 9 January 2026
Thank you for this lovely, personal 5-star review, James! This is wonderful feedback and we are so pleased to hear about the exceptional service you received from Alison. … More
5/5
TrustpilotNicole Stiller is awesome!
Nicole Stiller is always prompt, communicates effectively and very approachable. Highly recommended. Thank you Nicole!
5/5
GoogleA great help as ever, nothing is ever too much of an ask for Nicole and the team Thank you, and all of the team
5/5
TrustpilotFast and Proactive
Emily was really attentive booking in viewings and asking all the right questions to avoid wasting time. Emily was in touch most days as she knew I was keen to get my property sold quickly and she really helped to move things along for me. My property was sold STC within a month with her help 😊
5/5
TrustpilotI’ve been with d b Roberts for a lot of…
I’ve been with d b Roberts for a lot of years as a landlord, I’ve always been pleased and at ease knowing they do so much to help, always there when needed. Bethany is a fantastic person that helps 100% with any issue. Thank you so much. 😊
5/5
GoogleFrom the second I called to enquire about the property. To the moment I received the keys to my new home . The team at dB Roberts were fantastic. Especially Megan who was amazing helping me through the process. Also Nicole happily tapping away on her computer setting a happy vibe in the office . Highly recommend db Roberts. Great job guys 👍
5/5
TrustpilotJane was really accommodating
Jane was really accommodating, has managed to squeeze us in twice for short notice viewings! Really appreciated the flexibility. She was really friendly and didn't make us feel pressured.
Agent replied · 22 October 2024
We're thrilled to hear that Jane made your experience enjoyable. We look forward to helping you find your perfect home!
5/5
GoogleOnly good experiences. Queries always responded to quickly and effectively.
Agent replied · 17 April 2026
Hi Elaine, thank you for the 5 star review and kind words about our Lettings team!
5/5
TrustpilotOver the moon 02-02-2022
Over the moon! 02-02-2022Finally managed to pick up the keys to my new dream home!Jay and her team have been nothing but amazing!Had to pleasure to finally meet Jay, Kiri and Sam for the 1st time today .Special thank you to Jay who is an absolute doll, with her help and input she proactively pushed the sale through in my favour and made it all happen.What is meant for you will find its way! Keep doing what you guys do best.....because you are the best!Enjoy the well deserved thank you chocolate box.....lol!Much Love and Best WishesAnita..xxx
5/5
GoogleFantastic experience over the two years I have rented through D B Roberts, always helpful and issues get resolved quickly, I would highly recommend anyone to use them based on my experience 😊 …
Agent replied · 22 September 2025
Thank you for your kind feedback. We’re delighted that your renting experience with us has been positive and that our team could support you throughout. Thank you for recommending us!
5/5
GoogleAlison isVery pleasant and well dressed.. Nice to speak a true professional. I carried on with my daily buisness and didn't even notice her in my apartment
Agent replied · 10 November 2025
Thank you for the kind words! We’re glad you had a positive experience.
5/5
GoogleBrilliant service from start to finish, always there to help and always communicate very well whether it’s a big or small problem
Agent replied · 9 January 2026
That's wonderful to hear, Stephen! Thank you for the 5-star review. We are thrilled that our Lettings team provided you with a brilliant experience and were able to keep you fully informed and supported throughout the process.
5/5
TrustpilotSuper friendly service
Bethany is always available to take my call, friendly and proactive. Excellent service all round, thank you.
Agent replied · 22 October 2024
Thank you for your feedback!
5/5
TrustpilotI have recently taken a rental property…
I have recently taken a rental property through DB Roberts and I can honestly say the process was seamless. Tia was fantastic guiding me throughout the process and kept me updated regularly. A very friendly but professional service 10 out of 10!
5/5
GoogleI have recently been required to address a matter regarding a property which is managed by DB Roberts. Bethany was excellent! She guided me through the options and gave me regular updates and advice. Thank you Bethany. I highly recommend DB Roberts.
5/5
TrustpilotGood Experience.
As a rental company, I found DB Roberts Lettings Agency very professionally run. The staff were most helpful and polite at all times. I would definitely recommend DB Roberts. They made me feel as I was in good hands and that gave me peace of mind. Thank you very much for making my rental experience a good one.
Agent replied · 22 October 2024
Your peace of mind is our priority and we’re thrilled that we could make your rental experience a positive one. We appreciate your recommendation.
1/5
TrustpilotI would be more than happy to recommend…
I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.
5/5
TrustpilotProfessional service
A huge thank you to Bethany for dealing with difficult tenant situations so professionally and efficiently. Keeping me updated at all times, explaining the processes and taking the stress out of the situation. I would definitely recommend using D B Roberts as your letting agency.
5/5
TrustpilotProfessional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly. An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
5/5
TrustpilotExcellent service.
Excellent service.From initial contact, valuation, viewings, through to accepting offers.Communication; the guidance and advice was excellent every step of the way.We all know the old sayings about estate agents but DB Roberts proved this theory wrong....Quickly agreed a sale from first set of viewings.Special thanks to Katie Dennant for all her help.
1/5
Trustpilot....................
Still no reply to what happened to the flat we won @ auction.. have noticed now that is re advertised by d Robertsand I am sold..at a guide price 12k cheaper than what we won it for.. after seeing your reply yesterday.. I have to say that you have not made contact with us about the situation this is not true..some honesty would be nice from d b Robert's about this matter
Agent replied · 22 October 2024
Hi Jonny, unfortunately we are unable to find you on our system from the details you have provided. So that we can respond and assist you, we have sent you a request for more information. Once we receive this we will investigate the matter and contact you as soon as possible. Thank you for providing us with more information. We have checked our system and can see that we have been keeping you up to date with the progress, with the last contact made yesterday to confirm that we should have an update for you by the end of the week. Please rest assured we are working on getting this property agreed.
5/5
GoogleI was in too hurry to look for the new rental property. I had already approached too many estate agents but DB ROBERTS were stand out among all. Tia Scott helped to arrange a viewing, finalising the property & process in a jiffy right in … More
5/5
TrustpilotHappy customer
Very positive experience from start to finish. The staff at db roberts in stafford were helpful, polite and kept me informed throughout the whole process of selling my property. Would recommend using this estate agents if your buying or selling your property.
Agent replied · 23 August 2025
Thank you for taking the time to share your experience! Your recommendation means a lot to us and we’re always here if you need us again in the future.
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Tell us what you need and we'll put you in touch. DB Roberts hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Telford and Wrekin.
