Every review we hold for the Teddington office, from every platform, shown as written. First names only.
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5/5
GoogleI have just completed on my sale. I want to say a massive thank you to all the team at Dexters in Teddington who have been incredible. I can't thank them enough for being so brilliant. They have been there for me every step of the way. They are the hardest working, most helpful, professional and friendly team you could deal with. I can't recommend them highly enough. To everyone at Dexters who have helped to make my dream come true, thank you!PositiveResponsiveness, Quality, Professionalism, Value
Fiona Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Fiona, We are delighted that you took the time to leave such a fantastic review which the team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
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5/5
GoogleI have been super impressed with the service I have been offered by Dexterβs! I was in a race to buy another property before I had mine under offer following the new Covid guidelines. Ann Sinclair in the Teddington office was absolutely fantastic at getting things moving quickly, alongside her team- Siobhan, Hannah and Ryan. They also got an excellent price for my property and were successful at getting many buyers through the door!
I have worked in the property industry previously and I was super impressed by the service provided! Dexterβs dominate the market in Teddington and I would strongly recommend using them to buy or sell a property! Great service and communication π!PositiveResponsiveness, Quality, Professionalism
Natalie Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Natalie, Thank you so much for taking the time in providing such lovely comments about Ann and the team in our Teddington office.
Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
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5/5
GoogleFantastic service all round! The team in Teddington went above and beyond to help us sell our house - and succeeded! They kept us informed every step of the way and really understand the local market. Can't recommend them enough.
Black Β· 15 June 2018
Agent replied Β· 13 June 2024
Dear Black Fairy Queen, We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
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5/5
GoogleSara & Marc were most helpful & efficient in securing us a property. 5 star service from start to finish, I couldnβt recommend them enough.
Cassie Β· 14 June 2022
Agent replied Β· 13 June 2024
Dear Cassie, thank you for your 5* review. We are pleased to read that you have had a great experience with Sara & Marc in our Teddington office. Kind regards Asma Chughtai Customer Relations Team
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5/5
GoogleHad an amazing experience with Dexters, from the period of signing up, looking for properties that met every requirement of mine until the last bit of paperwork. Not a lot of real estate agents were getting back to me so consistently during quarantine. Sara in particular was a massive help. She was professional and walked me through everything in detail. She was patient while I had a million questions and it was evident that she has a good work-ethic.
Zaynab Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Zaynab, Thank you for your great review regarding our Teddington office. I will pass on your comments to Sara and the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
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5/5
GoogleLilley and her team were wonderful in securing the flat I wanted . They work hard for me and I couldn't be more grateful. Very professional in all ways .
A heartfelt thank you
Isabel
Isabel Β· 14 June 2020
Agent replied Β· 13 June 2024
Dear Isabel, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Teddington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
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5/5
GoogleSimply hassle free service from start to finish. Sara in lettings handled a sensitive issue with professionalism care and compassion way beyond her years. A pleasure to deal with Dexters Teddington Lettings and I cannot recommend Sara highly enough.
David Β· 15 June 2018
Agent replied Β· 13 June 2024
Dear David, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
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5/5
GoogleI had an excellent experience working with Danny as my property agent. He was incredibly helpful and maintained clear, easy communication throughout the entire process. I'm really pleased with the service he provided and highly recommend him to anyone looking for a seamless property transaction. Thank you, Danny!
Gulsah Β· 14 May 2024
Agent replied Β· 13 June 2024
Dear Gulsah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
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5/5
GoogleCount yourself lucky if Harley is taking care of your property needs.
Nandish Β· 18 August 2023
Agent replied Β· 13 June 2024
Dear Nandish, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleDexters have been excellent at keeping me updated with properties to rent in Teddington, taking into consideration our requirements and being quick to arrange viewings. They take on board feedback after viewings and try hard to come back with something they think we will love and suit our needs. Sara in lettings has been super, in particular, and always friendly and approachable.
Madeleine Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Madeleine,Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleSara has been very helpful in the process of renting our new home. She provided us many useful advice during the process. Thanks, Sara!
Alex Β· 14 June 2022
Agent replied Β· 13 June 2024
Dear Alex, Thank you for your kind comments regarding the team and
your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleI have nothing but praise for the team at Dexters Teddington. The moment I met Alice, when she came to value our beloved family home of 28 years, I could tell she had the enthusiasm, drive and conviction to achieve a sale at a great price. I chose Dexters on the force of her personality alone, and of course, she delivered! I insisted on discreet marketing to start with (the house was never listed on the property portals) and after 5 viewings in the first week we achieved two great offers, one of which we have accepted. Communications with the whole team at Dexters, including Alex and Ross, are first class - friendly, efficient and speedy. Thank you so much Dexters for making it happen!PositiveResponsiveness, Professionalism
Monica Β· 11 January 2021
Agent replied Β· 13 June 2024
Dear Monica. We are delighted that you took the time to leave such a fantastic review
which the Teddington team will be thrilled to read. Our service levels are really
important to us and comments like this make all their hard work all the more
worthwhile. Kind regards, Evie Fisher Customer Relations Team
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5/5
GoogleHad a great experience with Sean. He took me through some viewings of properties i'm interested in and was really knowledgeable of the area, knowing all sorts of places of interest and transport nearby. He really understood my needs and it felt like he was going to extra mile to make sure I ended up getting exactly what I want. He is a credit to the company and I will definitely be asking for him in the future!
Morgan Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Morgan, Thank you so much for the fantastic feedback, the team at Teddington are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
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5/5
GoogleExperience with Harlie was wonderful! One of the most accommodating agent at Dexters
Reinna Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Reinna, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleDanny has taken the time to understand our requirements and made efforts to proactively contact us with properties that matched our criteria. His friendly manner and positive attitude has been much appreciated during what could have been a stressful search! Thank you.
Shona Β· 28 July 2024
Agent replied Β· 27 August 2024
Dear Shona, Thank you for taking the time to leave a wonderful 5 star Google review. Danny will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
GoogleExcellent service from the Dexters team, specific thanks to Lesley who was superb, from start to finish. I was continuously updated and informed throughout, would highly recommend using them.
Andrew Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Andrew, Thank you for your great review, I am thrilled to hear we achieved our objective of a five star service. Kind regards Evie Fisher Customer Relations Team
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5/5
GoogleSeb was so helpful, listened to what I needed and got me exactly the sort of property I needed. Great service!
Mike
Mike Β· 14 June 2022
Agent replied Β· 13 June 2024
Dear Mike, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
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4/5
GoogleCalum has been very helpful, positive and professional throughout the process of selling our property. Communication with the team has been good and I would recommend them.PositiveResponsiveness, Professionalism
Kate Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Kate, We are really pleased to read your positive review regarding the service from our Teddington Office. We value feedback from our customers and thank you for taking the time to post this. Kind Regards, Evie Fisher Customer Relations Team
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5/5
GoogleSara was terrific in assisting us secure a tenancy at a new property. All communications were efficient, prompt and highly professional, which made the application process a breeze!
Jay Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Jay, We are delighted to read that we have achieved our aim of delivering a five star service and Iβd like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
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1/5
GoogleThe service was good until we signed -- this is why they ask for reviews being made early. From then it has gone worse and worse. We have had several problems, starting with the garage that was advertised but they then pretended the flat didn't have one. It then took several months to finally get the keys and access to it.
We have had several other problems, such as mould, windows breaking or flooring needing reparation. This is not abnormal (the flat is old), but the reaction time is. It took, for each problem, months to get solved. This was obviously a big problem with mould, which we ended up cleaning ourselves. Months after the problem started, we are now still living with multiple windows that can't open nor close correctly -- with wind entering. The contractors they hire are also clearly the cheapest possible ones, with the obvious drawbacks of low quality work and no reliability.
Finally, and this is the most annoying, our property manager has now decided to completely ignore the existing problems in his emails with us.
Next time, we will obviously go through another agency. It's worth paying more in order to avoid this treatment.
Florian Β· 14 June 2020
Agent replied Β· 13 June 2024
Dear Florian, I am sorry to hear you have not had a great experience with us. We would really like to understand what went wrong. Please do email me with further details and we will ensure this is looked into. Please contact me at customerrelations@dexters.co.uk Kind regards, Hayley Marner
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5/5
GoogleWeβve just completed on a property today, after four months. It was up and down with this property from day one with lots of nail biting waiting and at times when we thought weβd lost the property. Through it all, Lesley (the after sale support manager) was exceptional in answering any queries promptly, chasing for updates with the seller as well as both parties solicitors, moving everyone towards the finish line. It is so rare to come across someone who is so patient, sensitive, and dedicated in providing this level of service. I can honestly say, we couldnβt have done it without her.
Patricia Β· 14 June 2020
Agent replied Β· 13 June 2024
Dear Patricia, We are really pleased to read your positive review regarding the service from our Teddington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
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5/5
GoogleI don't often write reviews but wanted to write this one for Dexters, who took over the sale of our house from another high street agent, as we weren't getting the traction we needed and had had negative estate agency experiences, which i can hands down say, they turned around for us - into such a positive experience. So much so, we ended up buying through them too.
From beginning to end - they were diligent, transparent, efficient and communicated and advised openly and regularly. Most importantly, they got the right potential buyers through the door in the first place and unlike other agents promises of high sale price with lower agent fees, didn't over price to begin with, so we were under no false expectations and most importantly, they had a strategy (also unlike other agents) and i believe that one of the major factors why we sold through them. And sold quickly.
The agents were also fantastic who tirelessly showed prospective buyers around, understanding and highlighting the house's USP. The management team were reassuring and guided us the whole way. And the follow up afterwards was an added bonus. It's not often you can write positively about estate agent experiences, but credit where credit is due - which is why i wanted to thank all the Teddington team and write this review.
Emily Β· 14 June 2020
Agent replied Β· 13 June 2024
Dear Emily, We greatly appreciate you putting aside the time to submit a review about our Teddington Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
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5/5
GoogleThank you Dexters Teddington for the very good deal, the team was very professional, always available and most importantly always kept me in touch throughout the whole process.
Special thanks to David, Reece and particularly Samuel!
Simon Β· 15 June 2018
Agent replied Β· 13 June 2024
Dear Simon, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
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5/5
GoogleSara was super helpful in helping us secure a property, she has been very helpful with our questions throughout. Thank you!
Archie Β· 14 June 2022
Agent replied Β· 13 June 2024
Dear Archie, thank you for your 5* review. We are pleased to read that you received excellent service from Sara in Teddington We wish you all the best going forward. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.