Trusted Agent profile · Teddington

Dexters Teddington reviews

4.9

★★★★★ Excellent

862 reviews across 1 platform

61 High Street, Teddington, TW11 8HA

Dexters's office in Teddington, at 61 High Street, is rated 4.9 out of 5 across 862 reviews on 1 platform, including 862 Google reviews rated 4.9.

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4.9 / 5

862

Reviews on Google

This office

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Reviews

Every review we hold for the Teddington office, from every platform, shown as written. First names only.

5/5

Google

I rented a flat from Dexters Teddington and i worked with Sara(Sara Katie Fayed). She is a such a helpful and very good at her job. She found a lovely house for me which i was wanted. Thank you very much Sara!!

Gamze · 15 June 2019

Agent replied · 13 June 2024

Dear Gamze, We greatly appreciate you putting aside the time to submit a review about our Teddington Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

The Teddington office (in particular Sara) has been very helpful with finding us a rental property! Really informative, easy to get hold off and go out of the way to answer any questions we had.

Laura · 14 June 2021

Agent replied · 13 June 2024

Dear Laura, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Thank you to Sarah who showed us around a couple of properties to kick start our house search. Super friendly and had the answers to our questions. She has also recommended other properties to view, which sound very promising.

Sarah · 14 June 2020

Agent replied · 13 June 2024

Dear Sarah, We greatly appreciate you putting aside the time to submit a review about our Teddington Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We had Amazing experience with Harlie Jade , she was super helpful , supportive and attentive to all our needs. She helped us to find perfect property and supported in all stages . We cant Thank You enough!!! Dexters human centric approach is making a huge difference in real estate business

Anna · 23 May 2024

Agent replied · 20 June 2024

Dear Anna, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Special thanks to Sara-Katie Fayed and the whole team at Dexters Teddington for the excellent rental service & property management provided this year. I highly recommend itPositiveQuality, Professionalism

Anne · 14 June 2022

Agent replied · 13 June 2024

Dear Anne, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I viewed a Property with Calum who I found to be very straight forward and honest. Most refreshing! His overall integrity from the day I made my offer (which was accepted) , through the usual challenges towards completion, has been exemplary. Donna, in the same office is also extremely helpful. Whether buying, or selling, I have NO hesitation in recommending Dexter's Teddington.

Nigel · 17 September 2023

Agent replied · 13 June 2024

Dear Nigel, Thank you for taking the time to leave such a great review regarding Calum, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I recently started looking for a property in Teddington area and the team at this office have been fantastic! I mostly been in touch with Alina, who is full of energy and great at communication. Very professional and I've never been let down with getting the information I requested. I truly thank her for being a great help

Ralph · 16 December 2023

Agent replied · 13 June 2024

Dear Ralph, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alina. Please do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We had the privilege to meet James. He is such a hard - working, thougtful young man, who listens to his clients needs. He has great customer service skills and we can only wish him good luck in his future enterprises. Thank you.

Szilvia · 23 September 2024

Agent replied · 23 October 2024

Dear Szilvia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

James was super helpful!

Silva · 14 April 2024

Agent replied · 13 June 2024

Dear Silva, Thank you for taking the time to leave a wonderful 5 star Google review. James will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Google

A big thank you to Sienna at the Teddington branch. She was very helpful from the moment I requested a viewing to getting my offer accepted. Would highly recommend this 5* agent.PositiveResponsiveness, Professionalism

Danny · 14 June 2021

Agent replied · 13 June 2024

Dear Danny, Thank you so much for the fantastic feedback, the team at Teddington are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

4/5

Google

Hannah has been really helpful during our search for a property, has kept us updated with regular calls and has been quick to answer queries. She has been really friendly and professional throughout.

John · 14 June 2021

Agent replied · 13 June 2024

Dear John, thank you for taking the time to leave a review, your comments are really appreciated and we are delighted you received great service from Hannah in our Teddington office. Kind regards Louise Smith Customer Relations Team

4/5

Google

The team at Dexters in Teddington, particularly Donna, Jaye, Alice and Alex, worked tirelessly to market our property. They understood our house and our needs, gave honest opinions and feedback, and were a pleasure to work with.

Liz · 14 June 2020

Agent replied · 13 June 2024

Dear Teddington, We are really pleased to read your positive review regarding the service from our Teddington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

1/5

Google

I recently had the misfortune of working with Dexters, and it was an absolute nightmare from start to finish. If I could give them zero stars, I would! The number of mistakes they make, the random emails they send asking for money and then say "oops sorry". Just ridiculous. Quite an inevitble culture though, knowing how the manager Marc treats customers.

Mo · 17 September 2023

Agent replied · 13 June 2024

Dear Mo, I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details at customerrelations@dexters.co.uk and we will then look into this for you. Kind regards, Asma Chughtai , Customer Relations Team

5/5

Google

As a new arrival to the UK, we were so grateful for Claudia's assistance and expertise. She was smart, perceptive and saw our family's needs clearly. She particularly went the extra mile in providing us with the documentation etc needed to open bank accounts: a task that is only distantly related to her leasing us a house. I recommend her highly.

Clare · 17 September 2023

Agent replied · 13 June 2024

Dear Clare, It’s great to hear that you have had a brilliant experience with Claudia in our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Harlie-Jade was very helpful and professional on trying to find a new home for me.

Eduardo · 19 July 2023

Agent replied · 13 June 2024

Dear Eduardo, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters were helpful from the very start of our flat search July 2022. Hannah suggested somewhere that wasn't yet on the market which was perfect for us and which we ended up buying. Both Hannah and Gary helped move things along throughout the process and were always on the end of the phone when we needed pointers or advice. Thanks very much !

Emma · 19 July 2023

Agent replied · 13 June 2024

Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Hannah was really lovely to speak with & super helpful with providing home options! Highly recommend!

Brittany · 14 June 2023

Agent replied · 13 June 2024

Dear Brittany, Thank you for taking the time to leave a lovely review regarding Hannah. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters has been really helpful in trying to find me the right property. I was in contact with Sara and she put in a lot of effort to set up a viewing, give me regular updates and accommodate my offer conditions, considering I had such a short timeframe that I needed to move by. I would definitely recommend them for all your property needs!

Ari · 14 June 2023

Agent replied · 13 June 2024

Dear Ari, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Sara Fayed was extremely helpful and motivated in our renting period in Teddington. She personally did extra effort in every step. We are grateful to her.

Hakan · 14 June 2022

Agent replied · 13 June 2024

Dear Hakan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Codie has been a fantastic help, she has been easy to contact and very friendly. She has answered all of our many questions and gone above and beyond to find us answers.

Georgina · 14 June 2021

Agent replied · 13 June 2024

Dear Georgina, Thank you for taking the time in providing such lovely comments about Codie in our Teddington office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

2/5

Google

Review updated following discussion with Sales Director. Lettings: Didn't have water at our new property until 5 days after the rental started. Agent took forever to respond re: the many other maintenance issues, eventually telling us 'we don't manage this property, you need to talk to the landlord directly'. Sales: We were told to go ahead with a building survey on a property of interest, only to be told after it was completed that a sale had been agreed in the meantime. Discussed this with Donna, a Director, who after much back and forth refused to accept any wrongdoing, saying that although Dexters failed to inform us of the change in position, or to invite a competing bid at that point, it had made no difference to the final outcome. Even though our eventual offer for the property was declined "because the seller feels morally obligated to continue with the already agreed purchase". I guess the above affect tenants/buyers rather than landlords/sellers, and while the latter have a choice in which agent to use, the former generally don't.

Richard · 14 June 2021

Agent replied · 13 June 2024

Dear Richard, Thank you for your review regarding your experience with our Teddington office. I have brought your comments to the attention of both the Directors for Sales and Lettings, to review with the teams as we take all feedback seriously. Kind regards Evie Fisher Customer Relations Team

5/5

Google

We came to Dexters just after the end of the first lockdown. We had suddenly come across our dream home in Devon and we needed a quick sale here in Teddington. It was critical we found the correct buyers ie chain free and able to move swiftly. It was a nail biting time but I cannot thank Dexters enough. They were extremely proactive and quick to respond to a tricky market. We are thrilled to announce that we have just exchanged on both properties today!! I know for sure that this is down to the incredible team at Dexters. Well done guys - you made our dreams come true and I cannot recommend you enough!!

Kate · 14 June 2021

Agent replied · 13 June 2024

Dear Kate, Having read your review, we would like thank you for your feedback about our Teddington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

This review was from three years ago when Dexter's sold us the house....Dexters have recently sold on the house for us and while the below still stands I would like to add, that the house was not listed and sold for over asking 3 days later....not much more can be said than that. Hugh thanks for the team. HIGHLY RECOMEND FOR BOTH BUYERS AND SELLERS. Dexter's are by far the most professional agents in the area....and I dealt with all of them! From the pricing/portfolio of the houses through to exchange - Excellent Service Have just exchanged on a house and was kept very well informed throughout the entire process. Its very comforting to be able to pick up the phone through what can be a stressful process and have customer focused staff to talk you through every aspect.

Christopher · 14 June 2021

Agent replied · 13 June 2024

Dear Christopher, Thank you very much for your great review regarding our Teddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

3/5

Google

A very mixed review. I noticed someone else wrote that they chose Dexters on the force of Alice’s personality alone and I also did the same. She really is as enthusiastic and as driven as they say. I’d would also add she has such a lovely warm personality that you feel as though you have been friends for years. That being said its been 2 weeks since completing on the sale of my first property and I still feel a little scarred from the transaction. On one hand they found a buyer very quickly, yet on the other there was no-one free to show her the property so I did so myself. This buyer and the solicitors used turned out to be an absolute nightmare. Throughout the transaction I felt as though Dexters were actually working for my buyer and did not have my best interests in mind as their actual client. However, towards the end the service improved. All in all when I sit here in my temporary accommodation with 2 and bit weeks to go before I finally get to move myself, looking at the invoice and just how much I paid for this service, I’m sorry to say I’m not sure I would in fact use Dexters again.

Amy · 14 June 2021

Agent replied · 13 June 2024

Dear Amy Rose, Thank you for taking the time to leave your review. I have passed your feedback onto the Director of the office who will review this with the team. We wish you all the best with your onward move. Kind regards Evie Fisher Customer Relations Team

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