Every review we hold for the Taunton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would like to echo the sentiment of many other Stags Taunton reviewers on here: they don’t respond to enquiries.
I submitted an enquiry about a property both via Rightmove and their own website. They didn’t respond for a week, and even then it was only to inform me that the property had been let in the interim. No offer to help me find another property, etc. I then found another property with them that had been put online just moments before. I asked them to call me back ASAP so that we could make an offer - we know the area well and know that the house is what we’re looking for, and I knew they would not bother to assist me with a viewing - and instead they sat on it, ignored my enquiry, arranged back to back viewings, and sent me a dismissive email (I specifically asked them to call) telling me it was essentially too late and to be on my way. Absolutely appalling customer service. I would not recommend Stags to anyone: completely incompetent, and seem to delight in wasting potential customers’ time.NegativeResponsiveness, Quality, Professionalism
Laura · 20 June 2021
★★★★★ 1/5
GoogleI would like to echo the sentiment of many other Stags Taunton reviewers on here: they don’t respond to enquiries.
I submitted an enquiry about a property both via Rightmove and their own website. They didn’t respond for a week, and even then it was only to inform me that the property had been let in the interim. No offer to help me find another property, etc. I then found another property with them that had been put online just moments before. I asked them to call me back ASAP so that we could make an offer - we know the area well and know that the house is what we’re looking for, and I knew they would not bother to assist me with a viewing - and instead they sat on it, ignored my enquiry, arranged back to back viewings, and sent me a dismissive email (I specifically asked them to call) telling me it was essentially too late and to be on my way. Absolutely appalling customer service. I would not recommend Stags to anyone: completely incompetent, and seem to delight in wasting potential customers’ time.
Laura · 8 September 2020
★★★★★ 4/5
GoogleWe are trying to buy a property in Taunton, and found one on right move which looked suitable. I emailed ands asked for a response.....nothing. So I rang the next day, being a Saturday at 12.30 (no one explained they closed at 13.00) i was told sales will phone you back.
By 13.45 I rang again as I hadn’t been phones, and got recorded message, now shut till Monday..
What a perfect example of poor customer service. If they told me when I rang, its too late, I would have understood. But now I have to wait till Monday, and see if we can arrange e a viewing. I can only assume they are making so much money, they can ignore potential customers, and respond at their convenience.
I just hope this is not an portent of what to expect, if the sale moves forward!!!
Update:
The Following morning, i received a phone call from David who restored my faith with Stags. He answered all my questions, organised a viewing and apologised for the mistake in regards to lack of communications.
So for now, i am more than happy with their service, and besides it’s nearly Xmas so a little tolerance will not go amiss.
J · 30 July 2020
★★★★★ 5/5
GoogleAs difficult as it is to write it, David DeBloeme is a superstar (and the Stags team aren't that bad either!). My only concern is that his head might now be just be a little too big to enable him to enter his office! …
Tim · 13 April 2024
★★★★★ 1/5
GoogleHAVING A DREADFUL EXPERIENCE WITH STAGGS. MY HUSBAND DID NOT CANCEL DIRECT DEBIT WHEN WE MOVED OUT OF THE PROPERTY, STAGGS HAVE TAKEN IT. WHEN WE HAVE ASKED FOR IT TO BE RETURNED THEY SAY IT HAS BEEN PAID TO THE LAND LORD AND WE WILL HAVE …
Mile · 24 June 2019
Agent replied
Thank you for your review. We are sorry to hear you are upset about your experience at the end of your tenancy. However we disagree with your account on several points. The vacation letters were posted to you from Stags on the December 6 2018 and clearly state that the standing order mandate should be cancelled with your bank. Stags does not have control over your bank account and only you are able to action this. We have also emailed you updating on the situation, saying that Stags has done all it can to recall the rent paid out from your bank and this has now been achieved. The money has now been returned to your account.
It is correct that there has been a dispute with your landlord regarding the condition of the property when you left it. As with all tenancies, Stags asks that the condition/cleanliness of a property when you leave it reflects the inventory at the commencement of the tenancy, with the exception of fair wear and tear. The Tenancy Deposit Scheme is now conducting an independent adjudication into this matter, using information from both tenant and landlord, with photographic evidence, and will award the deposit accordingly.
If we can be of any further help, our lettings staff will be more than happy to discuss this further with you.
★★★★★ 5/5
GoogleStags have provided me with an excellent service. Clare was reassuring and helpful throughout the difficult process of selling my house.PositiveResponsiveness, Quality, Professionalism, Value
Ros · 20 June 2021
★★★★★ 5/5
GoogleThank you to all the Stags team at Taunton. They were always at the end of the phone to give us help and guidance when we needed it and they made the whole moving process a lot easier for us.
Irene · 13 April 2024
★★★★★ 1/5
GoogleThe agency was lying about our right to rent and dragged us to see houses which we couldnt rent anyway. Who will refund us for fuel and wasted time? EDIT: Stags contacted us asking us to remove this review.
Gabriel · 13 April 2024
★★★★★ 5/5
GoogleI went to Stags after a very abortive experience with another Taunton agent.
They were enthusiastic from the start and did what they said they would do. As I no longer occupied the property they did all the viewings and kept me fully informed of events. It was a long and somewhat tortious process but it had a happy ending and I was very satisfied with Stags and their staff.
Oliver Dunthorne
Oliver · 31 July 2019
★★★★★ 5/5
GoogleI have bought and sold through Stags recently and found the service to be friendly and professional
Sam · 1 May 2023
Agent replied · 30 July 2023
Dear Sam,
Thank you for your lovely review, it was a pleasure working with you on your sale and purchase.
Best wishes,
The team at Stags Taunton
★★★★★ 5/5
GoogleIt's been a very difficult year in which to sell a house. Thank heaven we had the professionalism of the team at Stags Taunton. Hairy moments, and there were many, were steered a course through by the experience and knowledge of the excellent staff. Thankyou to all.
Sandra · 1 April 2023
★★★★★ 3/5
GoogleYou visit sometimes and no one is there,staff lacking in customer care and look quite bored with their jobs,below average for service,as if they are putting themselfs out.
Michael · 29 July 2019
Agent replied
Thank you very much for your review of Stags Taunton, where you popped in to discuss the rental of your property with Stags. We are always happy to arrange appointments for landlord clients to discuss any matters relating to their rental property with our lettings team but on the occasion when you visited our lettings staff were out on appointments. We have since been in touch to discuss your concerns and hope that, going forward, you will be better pleased with the service we offer.
★★★★★ 5/5
GoogleVery happy with the service Stags provided. The whole team were great to deal with, communicated promptly and were very informative. They helped the process go as smoothly as possible.
Chris · 26 October 2023
★★★★★ 5/5
GoogleAn excellent experience.
We sold our house in 3 days with Stags at full asking price. We also bought via Stags and were able to complete within under 2 months from putting our house on the market.
Stags Staff are very friendly, responsive and knowledgeable. We would recommend appointing them and will do so again next time we move.
Rowan · 31 July 2018
★★★★★ 5/5
GoogleWe bought our house with the help of George and Clare from Stags and we were very impressed by how hard they worked to help us get into our house before Christmas. They gave us good advice and kept the process moving along, even when we hit a glitch. We would thoroughly recommend them to others.
Merlin · 29 July 2019
★★★★★ 5/5
GoogleVery helpful and friendly
Matt · 19 October 2024
★★★★★ 1/5
GoogleLettings department providing poor customer service and very slow at getting back to you.
Lilian · 29 July 2019
Agent replied
We are sorry that you have been disappointed with our letting department service. We are struggling to find any communications that you may have had with any member of staff with Stags - please contact the Taunton team who will more than happy to help you.
★★★★★ 3/5
GoogleExcellent selection of properties. Let down by a website where you can't remove sold or under offer and have to scroll through pages of them to see what is actually available.
Julia · 30 July 2022
★★★★★ 5/5
GoogleWould highly recommend Stags in Taunton. The staff were very helpful. Lots of viewings and an offer within a week from the people who bought my house. Stags really helped keep things on track when there were some fairly major issues on the survey.
Josephine · 29 July 2019
★★★★★ 4/5
GoogleVery friendly service and great communication throughout out move!
Donal · 24 February 2020
Agent replied
Dear Mr Farrell,
Many thanks for your kind review. We wish you all the very best in your new home.
The team at Stags Taunton
★★★★★ 5/5
GoogleWould highly recommend Stags in Taunton. The staff were very helpful. Lots of viewings and an offer within a week from the people who bought my house. Stags really helped keep things on track when there were some fairly major issues on the survey.
Josephine · 31 July 2018
★★★★★ 2/5
GoogleVERY POOR, didn't get back to me regarding viewing a property that I had requested? Also didn't follow up on a recent viewing I had?
Ian · 30 July 2022
★★★★★ 1/5
GoogleAwful service, they do not respond to email even when you are already a client there. Even when you just want to give them money. Even when they say they will definitely respond. What an awful customer service.
Fabien · 29 July 2019
★★★★★ 1/5
GoogleThe worst estate agents I have ever experienced. Zero communication or update on their behalf when trying to complete a simple task with them. In the end I had to walk away and cancel any further action.
Iain · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
