Trusted Agent profile · Taunton
★★★★★
921 reviews across 2 platforms
1 The Crescent, Taunton, TA1 4EA
Robert Cooney's office in Taunton, at 1 The Crescent, is rated 2.2 out of 5 across 921 reviews on two platforms, including 171 Google reviews rated 4.6.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant ongoing service from the guys at Robert Cooney's to try and get our purchase over the line and complete! Would recommend.
Thank you for your sparkling review! We’re delighted the team was able to keep things moving and support you right through to completion. Your recommendation means a great deal to us.
1/5
TrustpilotBeware when buying home insurance through connels
Beware when buying home insurance through their mortgage brokers.I took out a mortgage through a connels mortgage broker and was offered home insurance at the same time. I informed their agent that I required additional cover for an expensive mountian bike and asked for this to be added to the policy.When trying to make a claim for the loss of this bike I wa sinformed by ageas that the bike had not been declared as a specific item to them by connells and I would only be able to claim up to the maximum value of £1000. The bike was worth £2500 so I have been paying additioinal fees for my home insurance for additional cover that when needed hasn't paid out in full.When I made a complaint to connels the person dealing with it didn't uphold my complaint or offer any resolution. Avoid and organise your own insurance!
1/5
TrustpilotI would not recommend this company to…
I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls.
1/5
TrustpilotThis is the worst company I have ever…
This is the worst company I have ever had to deal with. The incompetence is shocking. The lack of knowledge and and disinterest from the staff to try and resolve the smallest issue is crazy. They end up costing you money and then start harrassing you for arrears rental on the 6th of the month whe your rent is only due on the 11th. Unfortunately I have to deal with them for another 11 months and then hopefully never again.
5/5
TrustpilotHad Simon from connells
Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again
5/5
TrustpilotJulie Davies - Emerson’s Green branch Bristol.
Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
5/5
GoogleWe were selling 2 properties which had both been with another local agent for most of the previous year without success. From the outset with the initial meet with Robert right through to completion I was very impressed with the professional way that the process was conducted and was kept fully informed by various staff at all stages, I have to give a special mention for Sarah who was absolutely brilliant at pushing the sales through despite difficulties that presented along the way. A very big thank you to all.
1/5
TrustpilotI would not recommend this company for selling your property
I would not recommend this company for your house sale. I unfortunately used the Stourbridge office and whilst the staff were friendly some of them are completely incompetent. Here are just a few of the issues I had with them:-- sales staff would leave lights on after a viewing (the property was empty so it added extra cost to my utility bills)- sales staff would leave internal doors open (they were never open when they arrived so they should leave the property as they found it)- sales staff broken the front door lock and left the front door insecure and it cost me £300 to get an emergency locksmith out)- one sales member went into next doors house to set up for a viewing as the front door was open when he arrived!!! Both houses have a number on them which is clear to see from the street.- sales staff would intermate to potential buyers that the seller is not open to offers which put some buyers off making any offers (I never told them that I wasn't open to offers. I was told this by the eventual buyer who purchased the property privately) There are plenty of other estate agents out there so do yourself a favour and use one of those
5/5
GoogleThe best letting agency in town. Anisha - the letting negotiator- was very helpful, decent, and professional. I haven’t had a place yet, but I hope it will be through them, soon. Thanks Anisha 😊 …
Thank you for your review. We are delighted you have enjoyed your Robert Cooney Lettings’ experience so far. We very much look forward to helping you find your next home! 🏡
1/5
TrustpilotDo not use
Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time
5/5
Trustpilotconnels peterborough
We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.
1/5
TrustpilotBunch of cowboys
Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....
1/5
TrustpilotLied to and misled
I was completely misled, they told me at West Malling that as they couldn't sell my property I was told to take it off the market which I duly did. As they are the ones that suggested it thought I was out of contract and put my property on the market with another agent and now they want to lock me into the contract. At no point did they advise that I was still locked into the contract.Would I recommend them a definite NO they were useless.Also at no point did they advise that I was in a 26 week contract, if I had known would never have signed with them. Absolutely useless.
5/5
TrustpilotDelivered on promises to get viewers…
Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.
1/5
TrustpilotThe most shocking service ive ever had.
The most shocking service ive ever had. About to move into a house i was informed by the cleaners that were cleaning my current property that the house smelt of cat urine. So having not signed the tenacy agreement i wanted to inspect the house . As i walked in it smelt of cat pee . I informed them im not moving in . As after 3 days of cleaning the cat smell was still there . As i paid six months up front i requested my money back. Not even a phone call back. That was 19 days ago. Cheers connells andover .
1/5
TrustpilotAVOID WELWYN GARDEN CITY BRANCH AT ALL…
AVOID WELWYN GARDEN CITY BRANCH AT ALL COST!!!Unless of course you enjoy dealing with unprofessional sales staff...My horrendous experience started badly when the previous branch manger came out to value my property and felt it was more appropriate to talk to me about his personal life and how he’s having an affair with one of the girls from the St Albans branch. Nor was I interested or did I care... I just wanted him to sell my property.First week on the market after making it quite clear I wanted no one in my house wearing shoes... to my amazement muddy foot prints all up the stairs and in the bedrooms. I had to pay for professional carpet cleaning.They also used my bathroom on this same visit, I think this in itself is disgusting but they couldn’t even be bothered to clean up after themselves. I returned home from work at 9pm that evening to clean feces from the pan and urine from the toilet seat and floor. If this wasn’t insulting enough the toilet seat also remained up. My house is always immaculate especially on days where there are viewings scheduled, I cleaned the bathroom especially that morning.I was furious and demanded a cancellation of contract and key returned. I threatened with making a complaint to head office but was bribed with a very reduced fee of £1500inc vat. I only considered staying as the branch manager left and they brought in a new girl who seemed very nice and on the ball. I gave her 4 weeks to sell the house before changing agents. She infact sold my property in the first 3 weeks, happy days! But unfortunately it fell through the day before exchange so subsequently back on the market. My disappointment was not with her, she was professional and looked after my house as I’d asked her to but unfortunately has not been well so is working reduced hours which means her manager has had to take some viewings. He left all the lights on upstairs for 48 hours last week, I did not return home that evening as I didn’t think he would dare not leave the house as he found it!!!The last straw for me....I contacted him in regards to feedback from 3 viewings that had taken place 3 days previous... (yes you have to call for offers and feedback) they never keep you updated.He then informed me of an offer of £20k under asking price. He told me this was a cash buyer (but not ready to proceed for 5 months) and a very good offer and that I should seriously consider accepting. I found this extremely insulting. I was being asked to take my property off the market for £20k under asking price and to wait 5 months to even exchange and that’s if this ‘cash buyer’ didn’t pull out in the meantime. Lots of other niggly bits I wasn’t half impressed with but these are the main disappointments to me. STAY AWAY... THEY ARE AN UTTER SHAMBLES!!
3/5
GoogleWe recently bought a property via Robert cooneys. It was not the best experience for many reasons and there were quite a few communication challenges mainly due to slowness in response and having to chase up my queries many times. But in the end, things did come together so for that I am grateful and happy to be at the end of the process.
Thank you for taking the time to share your feedback. It is through constructive feedback that we are able to identify areas for improvement and make changes to ensure the smoothest possible experience. We are so pleased it all came together in the end and you are about to collect the keys!
1/5
TrustpilotAbsolutely horrible service
Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my email back then i pop in the their office i tried to explain my issues. There was nobody from letting team they said and eventually! They called me back. I told her my issues and wanted to cancel my home insurance policy and she said to me "i should have canceled my direct debit without tell up anything. Can you believe that ?! Bizarre !She thought i was a young and forgein man and i did not know how it works in this country.!!" The last conversation was a week ago and i m still waiting they are going to sort it out !! ridiculous and unresponsible services. Thank for your great professionalism !!
1/5
TrustpilotSUTTON COLDFIELD BRANCH
SUTTON COLDFIELD BRANCH - ABSOLUTELY AWEFUL!!! AVOIDMy experience with the lettings and sales divisions of this branch have resulted in me going through the complaints proceedings ready to escalate to the Property Ombudsman and beyond as professional negligence cases.It is my opinion that the staff employed at this branch are rude, dishonest and totally and utterly incompetent. There is a serious problem with the culture at this branch and how they are allowed to remain open is a damning indictment of the regulatory bodies at a national level. Totally, totally unacceptable!!
1/5
TrustpilotStay away from this estate agent!!!!
The worst estate agent I have ever known. Please take my advice and go else where, DO NOT TRY AND SELL YOUR HOUSE THROUGH THEM.The make sure you sign the contract with them at their premises which means you cannot take advantage of the 14 day get out clause. They dont tell you the contract is a 26 week contract either. The fees are extortionate as well. They take on too many houses so when you ring up to get an update, which by the way is the only way you will find anything out as they will never ring you to Let you know what is happening, they do not know who you are or any details about you. Not personal at all. They proved this by posting a business card through our door, claiming they could sell our house less than a week after we finally managed to terminate the contract with them. 2 viewings in 4 months they gave us. Total lack of communication, no updates and no new ideas of how they could try and sell our house. Their financial advisor in Amesbury is a really nice guy and if you did need any advice I would recommend him, but not the sales team. Such an awful experience from start to finish and has totally put us off trying to sell our house. Please take my advice and go else where. There are plenty of better estate agents out there that will provide you a much better and more personal experience!
5/5
GoogleI have just moved into a flat in Taunton. Everything went very well. Robert Cooney's team has been very helpful. I would recommend this agency to anyone who is looking for a well managed flat with a great follow-up.
Thank you Raphaël for our 5* review😊 We hope you are settling in well. …
1/5
TrustpilotBristol Henbury branch
Bristol Henbury branch. Absolutely abysmal. Barely any communication, tell myself one thing and my partner another. They just throw estate agent jargon at you. The manager even told me that estate agents are ‘Solicitors representatives on earth’. They pushed us to go with Talbots solicitors as they claimed they have great lines of communication with them but this was just another lie. It’s been EIGHT months since we started the buying process with them and our mortgage offer is about to run out. Still not moved.
5/5
TrustpilotTop tier customer service !
Top tier service from Sophie and the rest of the team at Plymouth branch. Unfortunately I had an awful experience with my conveyancers (convoy law), which in the most simple form, lacked communication with everyone. They were very difficult to get hold of or even get a response from and were incapable of keeping me and anyone else informed. Over time this become extremely stressful but thankfully to connells they where prompt to help during the stress and went above and beyond in all departments with any queries and did not hesitate to help, advise and push things forward. Very professional and extremely helpful, I could not recommend enough. What started as a bad experience as a first time buyer turned into a positive one thanks to all at the branch. A Massive thank you to sophie for overseeing and really showing what good customer service is all about!Thank you again !
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