Robert Cooney Taunton reviews

★★★★★ 1/5

Trustpilot

Stay away from this estate agent!!!!

The worst estate agent I have ever known. Please take my advice and go else where, DO NOT TRY AND SELL YOUR HOUSE THROUGH THEM.The make sure you sign the contract with them at their premises which means you cannot take advantage of the 14 day get out clause. They dont tell you the contract is a 26 week contract either. The fees are extortionate as well. They take on too many houses so when you ring up to get an update, which by the way is the only way you will find anything out as they will never ring you to Let you know what is happening, they do not know who you are or any details about you. Not personal at all. They proved this by posting a business card through our door, claiming they could sell our house less than a week after we finally managed to terminate the contract with them. 2 viewings in 4 months they gave us. Total lack of communication, no updates and no new ideas of how they could try and sell our house. Their financial advisor in Amesbury is a really nice guy and if you did need any advice I would recommend him, but not the sales team. Such an awful experience from start to finish and has totally put us off trying to sell our house. Please take my advice and go else where. There are plenty of better estate agents out there that will provide you a much better and more personal experience!

Ryan · 2 January 2018

★★★★★ 5/5

Google

I have just moved into a flat in Taunton. Everything went very well. Robert Cooney's team has been very helpful. I would recommend this agency to anyone who is looking for a well managed flat with a great follow-up.

Raphaël · 22 June 2021

★★★★★ 1/5

Trustpilot

Bristol Henbury branch

Bristol Henbury branch. Absolutely abysmal. Barely any communication, tell myself one thing and my partner another. They just throw estate agent jargon at you. The manager even told me that estate agents are ‘Solicitors representatives on earth’. They pushed us to go with Talbots solicitors as they claimed they have great lines of communication with them but this was just another lie. It’s been EIGHT months since we started the buying process with them and our mortgage offer is about to run out. Still not moved.

Mel · 27 September 2024

★★★★★ 5/5

Trustpilot

Top tier customer service !

Top tier service from Sophie and the rest of the team at Plymouth branch. Unfortunately I had an awful experience with my conveyancers (convoy law), which in the most simple form, lacked communication with everyone. They were very difficult to get hold of or even get a response from and were incapable of keeping me and anyone else informed. Over time this become extremely stressful but thankfully to connells they where prompt to help during the stress and went above and beyond in all departments with any queries and did not hesitate to help, advise and push things forward. Very professional and extremely helpful, I could not recommend enough. What started as a bad experience as a first time buyer turned into a positive one thanks to all at the branch. A Massive thank you to sophie for overseeing and really showing what good customer service is all about!Thank you again !

Callum · 26 September 2024

★★★★★ 1/5

Trustpilot

So firstly,one of the staff had laughed…

So firstly,one of the staff had laughed saying it would be a miracle if i passed referencing. I explained my situation with having 2 step children who live with me part time aswell as my own child,which i was told was okay,as was asking for stuff to be removed from the property. When discussing with the landlord,he had been told i wanted everything and that i was a complete liar! Diagusting behaviour,it has led to the landlord pulling out and us now having nowhere to live. Im now worried im not going to get my holding deposit or zero deposit back.

Tiegan · 22 September 2024

★★★★★ 1/5

Trustpilot

they are unbelievable

they are unbelievable. Im very disappointed about how connells are handling us as tenants. Firstly, the transition into this property went anything but smoother, with the real estate providing us with the wrong set of keys resulting in us being locked out of the property with nowhere to go on a Friday night. We were not provided with an apology or explanation and it was left to us to fix. Further, we have been here since December. Initially on our check sheet for any issues with the property, we stated that the blinds in the second room were not installed. We were told this would be chased up as soon as possible. After several more weeks past we had an inspection in which I stated to the inspector the blinds have still not been installed in the second room. I was told this would be chased up with the owners. A few more weeks passed and I put in a form online through the Connels repairs website, to which i received an email saying this would be chased up immediately, but this once again was never followed up with me. Today I have made a phone call, once again to the real estate agent in maidstone about the blinds and have been told, once again, this would be chased up immediately. We have been living here for 4 months and still we have no blinds. Why is it so hard to fix what is supposedly their responsibility to fix, I can only report it so many times. the issue is still progressing till now that I'm writing this.

Vinska · 18 April 2017

★★★★★ 1/5

Google

I wanted to view a apartment in Taunton. Before viewing a property - the estate agents wanted to provide all personal details including salary to landlord. I have no idea how my data is going to be handled with them passing onto another party - they clearly are not following strict coherence to GDPR which is designed to minimise data handling. I would understand some details and even them knowing affordability, but not salary being passed on prior to a viewing. I spoke with Anisha and was shocked at the unprofessionalism and processes of the company. Completely unwilling to accept they should not be passing salary details prior to a viewing. This is the only estate agents which does this in Taunton - I am already renting from an estate agent who would not pass salary onto to a landlord prior to agreement to application or viewing, and have checked with a friend who solicits. Any normal estate agent would allow a viewing prior to supplying landlord/owner with all background including salary on application. I have raised this concern to the property redress and property ombudsman. I strongly avoid caution with the procedures and handling of personal data with Robert Cooney Taunton, who take no responsibility.NegativeQuality, Professionalism

Chris · 22 June 2022

★★★★★ 5/5

Google

We have just sold our house through Robert Cooney and I must say that we were delighted and impressed with the service they provided. Right from the outset, they understood the brief and carried it out beautifully. Not only were their selling agents on the ball and alive to all the issues and intricacies, but after the sale was agreed they then passed the ball to their follow-up team whose job it was to keep pushing every aspect of the transaction, including the lawyers, till it got over the line. That part of their service was invaluable. I would thoroughly recommend them to anyone trying to sell a quality home on their patch.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 22 June 2022

★★★★★ 5/5

Google

The whole team at Robert Cooneys have been wonderful throughout the entire process. We were immediately put at ease by their professionalism on the first visit and they knew all the questions to ask to make the exchange of contracts smoother. They were always friendly and returned calls quickly and were happy to answer any and all enquiries. During the actual sale process they kept us informed at all times of what was happening and we were particularly impressed with their progression team, who kept on top of us, our buyers and both sets of solicitors to ensure as smooth a process as possible. All in all they were wonderful and we would recommend them, and indeed have already, to anyone who is looking to sell their property.

Lynda · 22 June 2022

★★★★★ 1/5

Trustpilot

"Smoothly" process could cost my family's life!!!

The worst experience ever. They told me that house its ready to live... All ready in 3 month we spend 10000 for repair. Roof and rest. When I ask them early for full building survey thay offer that as thay can booking it for me. Survey was but not full. With out electrican and gas safe check... One day before completion thay provide me first title insurance policy coverage for known risk, and told me that insurance what ex owner get for me coz he did not have safe checks. One month earlie I told them if owner will be not happy to pay for safe checks, Im ready to do that. Coz safe of my family its more worth than 130 £. So, they keept me waiting and after cuplle months they provide me insurance with out any explain how this insurance gona work... Never use them service agane. One thing what they care its to take yours money.. much as they can. 3 weeks ago all my family get carbon monoxide poisoning. Boiler installation from 12.2015 was absolutely ridiculous what gas safe inspector said thats why gas flue from boiler get disconected cupple months earlie..... Defenetly house ready to live!!!

Iwona · 27 February 2017

★★★★★ 1/5

Trustpilot

Extortionate Fees Charged to Tennant

Myself and my partner looked to rent a house available to let through Connels. Met the landlord at the property, got along great, he showed us around and we loved it! Great you'd think?Then the "estate agent" from Connels turned up (10 mins late), in a scruffy looking suit. We'd already seen around the property and began negotiations with the landlord regarding rent etc. We then asked the scruffy looking agent how to proceed, he began to list fees we'd need to pay for two people renting. Thee fees he listed totalled £684!!! Yup, that's Six Hundred Eighty Four pounds!! For two people to be credit checked. This is a non-refundable amount, not counted towards any deposit or first months rent. They seem to think that a Tenancy Agreement requires a £210 rewrite, and that the Tenant is liable for an "Inventory Check" (OF THE LANDLORDS PROPERTY)! There's then the fact that'll require a further £114 every SIX MONTHS to "renew/extend" a contract. Absolute rip off merchants, and no wonder the government has to get involved to stop agents extorting fees from tenants! Connels, you're a disgrace and I for one will be glad to see government regulations in place to limit the amount you can extort from tenants.

Frogs · 17 February 2017

★★★★★ 1/5

Trustpilot

Horriffic

Already left a review titled horrific a month back. I chased repairs again this morning. They waited until 1729 and sent a email with a fake business qoute for 900 pound and tried to blame me for repairs. Truth is if they fixed bathroom wen reported in 2017 the issues would not have hapoened. They waited til they went home to send email so i couldnt discuss. Awful awful company.

Mike · 12 July 2021

★★★★★ 5/5

Trustpilot

Lettings Wednesbury

I am relocating from London to the Midlands and have found Iana (I hope correct spelling) to be brilliant! I was shocked by the lapse couldn't care less attitude of most of the lettings agencies and found Iana to be pro-active, helpful and really go that extra mile. She ensured no-one else could view the properties whilst I was driving up from London, 2 other agencies cancelled viewings as I was driving!The process to date has been easy and Iana has kept in touch with me the whole way through. I would not hesitate to recommend Iana and the team in Wednesbury. Thank you :)

Sarah · 5 November 2016

★★★★★ 1/5

Trustpilot

Sellers and buyers my experience

I would seriously consider and be concerned if I was selling with these. Very on the bull to try and get you onto there books. I had two viewings as a buyer both times questions were never answered on several occasions and even when chased several times. Passed my personal details on when specifically told not to. Offered as a buyer pretty close to ready to go and incorrect info supplied to vendors who took a lower offer with someone who may not have been in any better position but was lower also. Even when offer made and with same question asked over and over no response. Sellers beware buyers also as not a good experience with any of the staff of which 4 or 5 were involved. I would suggest internal communication is non existing and like all on targets of some kind. This was in relation to the High Wycombe branch.

Del · 5 September 2024

★★★★★ 1/5

Trustpilot

First time buyers- stay clear

As first time buyers the estate agents were terrible. We had a mortgage in principle yet they still insisted we could not proceed until we spoke to their mortgage advisor. They took a week to get us ‘qualified’ to put in an offer and because of this we lost out on our house. There was a lack of communication and lack of explanations and all round rude service. Would not recommend one bit

Lucy · 10 July 2020

★★★★★ 5/5

Google

Purchase was straight forward and it was easy working with them. Staff were friendly and communication was always spot on.

Paul · 22 June 2023

★★★★★ 1/5

Trustpilot

The worst agent I’ve ever dealt with…

The worst agent I’ve ever dealt with before. They absolutely stand on the landlord’s side and never consider the tenant’s side. They’ve helped the ridiculous and unreasonable landlord to claim all our deposits. Our landlord and neighbours spied on us and slandered us. Our landlord being so unreasonable claiming us for redecoration that they should really spend to redecorate before renting to another tenant. They’ve avoided this cost by claiming all our deposits. Actually they didn’t even decorate/refurnished the house before renting to us. They didn’t even clean up the property before renting to us. Then they would claim us on cleaning and redecorating the property. The agency believes the landlord their client. Never consider and care about us.

Steven · 10 August 2024

★★★★★ 1/5

Trustpilot

Stafford branch and Midlands area: Shady company, lies, false allegations

This company sent me a paper claiming I breached tenancy and that police were here at night on July 4th. I told them no police were here at night or on the 4th and I complained. After explaining laws to them they sent me an s21.When I tried to explain over the phone or ask questions the Branch manager proceeded to cut me off on phone and wouldn't let me ask questions. so I escalated it to complaints..... I was then told it was actually the landlord who told them this information (despite landlord living nowhere near me) and the area manager gaslighted me so I escalated it.... then the compliance managers claimed I had no complaint then told me to go to the ombudsman and shoved the s21 in my face over and over... despite me stating over and over my complaint was the breach tenancy they sent me that was false and the branch managers behavior towards me. No acknowledgement of being given breachpapers being false and no apology. Was told they "send this to the landlord regardless if I disagree or not if someone makes an anonymous tip." So the company is admitting that they will serve you breach papers based on false allegations regardless if you can provide proof and they don't care if the landlord is doing anything shady. The only person who didn't seem shady was Will; however one person being great is outweighed by the rest of the staff.

Kristin · 8 August 2024

★★★★★ 1/5

Trustpilot

This company should be shut down

This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!

Brent · 26 September 2021

★★★★★ 1/5

Trustpilot

Mutley plain branch

Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!

Eseyas · 27 July 2024

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENTS IN SWINDON

The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.

Ms · 11 July 2024

★★★★★ 5/5

Google

We couldn't have asked for anything more from the team at Robert Cooney. The staff were friendly, helpful and efficient at all times. One member of the team stood out for us though, and that was Sarah, who went above and beyond her role on our behalf. Nothing was too much trouble for her. She deserves a medal!!

Caroline · 24 December 2023

★★★★★ 1/5

Trustpilot

Trying to sell my mums house

Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters

John · 2 July 2024

★★★★★ 1/5

Trustpilot

Paid a marketing fee of £238 which if I…

Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses

Kyle · 15 August 2024