Jackson Stops reviews

★★★★★ 5/5

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A Standout Company

Tim Hayward and the team at Jackson-Stops Burnham Market office successfully sold our home in a timeframe and result that truly exceeded our expectations. From the outset, they knew how to best showcase a distinctively different property, and swiftly engaged suitable buyers who sought the same lifestyle. Throughout the process, they were the epitome of professionalism - knowledgeable, communicative and proactive. Most importantly, we entrusted Tim, Carolyn and Natasha as they are genuine, kind and lovely people, who just happen to be, class acts in their industry.

Judith · 31 March 2023

★★★★★ 5/5

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Karl at the Lancashire branch was…

Karl at the Lancashire branch was fantastic . Karl went above and beyond to ensure the whole process went as smoothly as it could have. Unlike other agents we had experience with, Karl made himself available to us to answer any queries at any time .Nothing was too much trouble and we felt entirely comfortable every step of the way. Our purchase took a little longer than expected due to issues with solicitors on both sides. Karl played a big part in getting the queries cleared and the communication issues resolved. We couldn't have asked for more !

Nicola · 30 March 2023

★★★★★ 5/5

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Karl Ormerod​​​​ is an exceptionally…

Karl Ormerod​​​​ is an exceptionally highly experienced property expert. Karl is super knowledgeable in all areas of the property market. Karl, sold our house with much professional expertise from the first meeting with him until handing the keys over on our moving out day. Karl reaches out to a huge network of families looking for relocation and he has a wide network of contacts as well. Karl went above and beyond for our family to make the selling and move of our house as easy as it possible could be.We cannot recommend Karl highly enough.

Janine · 30 March 2023

★★★★★ 5/5

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Great Estate Agents, Oscar is fab

Overall, an outstanding Estate Agents. Oscar has been an absolute dream in helping us with our house hunt. My partner and I have quite a strict criteria, and Oscar has been so attentive and helpful throughout, which has made all the difference in what is usually a stressful process. I'm confident we will find what we're looking for so long as Jackson-Stops is involved. Many thanks,Megan & Arthur

Megan · 1 February 2024

★★★★★ 5/5

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Superb Throughout!

We recently sold our property through Jackson Stops in Lindfield and couldn’t fault Guy and the team throughout. From the moment they completed the initial evaluation through to post completion, everyone at JS was polite, professional and the communication exceptional. We would highly recommend them and would not hesitate to work with the team again in future.

Jeremy · 13 August 2024

★★★★★ 5/5

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Thank you!

Toby and his team at Lindfield were enthusiastic, professional and helpful at what was a somewhat difficult time for me. They handled the sale of my late parents' house with compassion and care.I'm a natural cynic and pessimist when it comes to estate agents, but was very happy to be able to change my mind.

Karen · 9 September 2024

★★★★★ 5/5

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Excellent Service

We just wanted to say a huge thank you to Karl at Jackson-Stops for all the amazing hard work he put in on our behalf to ensure we were, at long last, able to buy the house of our dreams.We think it’s fair to say that at times selling our house at 10 Ewanville, was particularly difficult and stressful and without Karl’s expertise and guidance, not to mention his excellent advice on how to handle certain situations, the outcome could have been very different. Karl went above and beyond and was always available to us throughout our purchase and sale and for that we are extremely grateful.We felt very fortunate that it was Karl who was selling 20 Victoria Road and very happy when he suggested to us that he and Jackson-Stops would be happy to assist us with the sale of our own house.He has been so patient and professional throughout, we simply can’t thank him enough.Thanks to Karl we are now living in our dream house in our dream location and hopefully have many happy years to look forward to. Thank you so much Karl for everything you have done for us in order to make our dreams come true! We really appreciate all of the hard work you have put in on our behalf.Many thanks Karl.

Mike · 20 February 2023

★★★★★ 5/5

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Exceptional Support from Emma at Jackson-Stops, Our Dream Home Secured!

Here’s the revised review with a special mention for Emma:We are thrilled to share our heartfelt gratitude for Emma from Jackson-Stops, who made securing our first home an incredible experience. From the very beginning, Emma demonstrated exceptional professionalism, expertise, and genuine care. She took the time to understand our needs, ensuring we found the perfect home that matched our vision and budget.Emma guided us through every step of the process with patience and clarity, making what could have been overwhelming feel seamless and exciting. Her keen negotiation skills and attention to detail were remarkable, and her personalized approach made us feel like her top priority.Thanks to Emma and the team at Jackson-Stops, what felt like a daunting journey turned into one of the most rewarding experiences of our lives. We wholeheartedly recommend Emma and Jackson-Stops to anyone looking for a dedicated, knowledgeable property agent. Thank you, Emma, for helping us start this new chapter!

Nadeera · 19 December 2024

★★★★★ 5/5

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Excellent Agents - thank you so much James!

Quite frankly the experience we have had with Jackson-Stops in particular James Carroll from the Barnstaple branch has been outstanding. We have bought and sold many properties over the years and I can honestly say purchasing through James has been the best experience to date! Communicative, professional, honest and efficient without doubt but going above and beyond, always at the other end of the phone for advice has been an invaluable part of our process. I know our vendors feel the same. Many thanks James. David and Lainey

Lainey · 28 January 2023

★★★★★ 5/5

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I have received exceptional service…

I have received exceptional service from Loren who has dealt with any minor issues I’ve had with the property swiftly and promptly and has always been more than happy to answer any questions I have. Loren is always very pleasant to speak to and communicates back on any issues in a timely manner as well as ensuring things are resolved.

Jem · 22 May 2024

★★★★★ 5/5

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Fantastic experience as a buyer

Anthony Inskip at the Woburn branch was a total joy to work with as a buyer. He made the process far less painless when dealing with set backs up and down the chain along the way. Anthony was communicative and highly knowledgeable both about the process and the local area. I only wish we had gone with Jackson Stops to represent us as vendors... We shall in the future!

Inga · 15 November 2023

★★★★★ 5/5

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Amelia and staff at the Wimbledon…

Amelia and staff at the Wimbledon office could not have been more helpful or understanding, in the process of letting my property. Harry and Amelia were particularly helpful. This is my only experience working with Jackson Stops in Wimbledon but will contact them first in future. Donnie Farago

Donnie · 29 November 2024

★★★★★ 5/5

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I have recently started to use Jackson-Stops Weybridge…

I have recently started to use Jackson-stops Weybridge office.I am extremely pleased with the excellent property management services provided by Loren Pogue. I have been renting properties for over 20 years and a I can honestly say that Loren is one of the best I have come across & would like take this opportunity to personally thank her.

Shriyesh · 6 June 2024

★★★★★ 1/5

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Left high and dry by Jackson-Stops

15.0(27)ReviewsAllsale15team6communication5market4+2Sort byMost relevantNewestHighestLowestDavina Thawley1 reviewan hour agoNEWLeft high and dry by Jackson -StopsJackson-Stops Burford =DREADFUL!...took the money then left me counting the …More+4Jackson-Stops Burford (owner)a year agoThank you Davina for your lovely review it was a pleasure working with you, the team at Jackson Stops look forward to marketing your next property in the spring.Lynette Williams2 reviews2 months agoI would highly recommend using Jackson-Stops Burford to sell your home. All of the staff are very nice to deal with our agent was Kathryn Anderson. Kathryn was fantastic throughout the sale, she makes the whole process easier . She is a …MoreJackson-Stops Burford (owner)2 months agoDear Lynette,Thank you for the kind review. Our job is made easier when we have beautiful homes and wonderful vendors to deal with. It was a pleasure working with you and we are glad your experience of Jackson-Stops Burford has been a positive one. Good look with the future and thank you once again for trusting us with your house.Paul Newman2 reviews3 months agoWe were delighted when Kathryn Anderson invited us to view a property in Burford, as we had been searching for our ideal retirement home for over 12 months. I must add, that keeping in touch with your agent is key in what has become a very …MoreJackson-Stops Burford (owner)2 months agoDear Paul,Thank you for your positive review, as you say it is very important to stay in touch with an agent you trust. We were just so pleased we were able to introduce you to an off market property that will hopefully prove to be your forever home. It was a pleasure working with you. Best wishes from everyone at Jackson-Stops BurfordKeiron Ferguson2 reviews7 months agoKathryn was superb throughout a difficult purchase due to planning issues and, given the time to resolve these, the rise in the value of the property. She acted with total professionalism and was focused on the purchase over 4 months. …MoreJackson-Stops Burford (owner)2 months agoDear Keiron,Thank you so much for the kind review, we are glad your experience with Jackson-stops Burford was positive. We are glad to hear that we were able to assist in securing your dream home. Very best wishes from all of us at Jackson-StopsDavina Thawley1 reviewan hour agoNEWLeft high and dry by Jackson -StopsJackson-Stops Burford =DREADFUL!...took the money then left me counting the cost! LettingsThey were Jackson-Stops tenants, Jackson -Stops tenancy agreement, Jackson -Stops management, Jackson -Stops inventory, Jackson -Stops cleaners, and Jackson-Stops cleaners report.Tenants have trashed my house with £1000's damage and Jackson-Stops refuse to fight my corner unless I pay £60 per hr for admin and £450 for court days. To say I'm not impressed is an understatementIt was that bad when they left Jackson -Stops cleaners bill alone was £998 and it was recommended I needed new carpets and superkingsize mattress where the dog had p'd all over it! An example of how some things were left are attached

Davina · 11 November 2022

★★★★★ 5/5

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Helpful and diligent

The whole sales team at Jackson Stops - Ed, Sam, Emma and Kelly were so helpful with our recent purchase. They had scouted properties, and been good negotiators on our behalf. It felt like they took a real interest in helping us beyond our expectation. Highly recommend.

Rr · 4 November 2024

★★★★★ 5/5

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Katie in the Taunton office was just BRILLIANT!

We are English but based in Chicago and were looking to purchase a home in the South West of England as our UK base for our frequent trips 'home'. We were registered with several agents.Jackson-Stops in Taunton were very responsive via both email and over the phone and stood out from the rest. Once we had found a property to view, Katie in the Taunton office as lead agent was nothing short of brilliant! My father did the first viewing for us and Katie very kindly made a video of the property as part of the viewing and sent that to us. 36 hours later we hopped on a plane and with Katie's flexibility were able to view and then put an offer in on the house at the 2nd viewing. Throughout the whole process Katie was professional and knowledgeable and despite a sticky end of the chain snafoo we were able to exchange in the agreed timescales.Katie was also able to recommend an outstanding conveyancing team and with her guidance on the purchase, we really felt that she cared about us much more than a financial transaction. I would not hesitate to recommend Jackson-Stops in Taunton.

Mrs · 8 September 2022

★★★★★ 1/5

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Poor buyer experience. Beware potential vendors!

We recently purchased a property through Jackson-Stops. Potential vendors, please read this review.Initially we were very impressed with Nick Talbot and Jackson-Stops. (York office) Our viewing was scheduled for the following Monday after I called as soon as the property was live on Rightmove on the Friday morning. We were surprised when Nick phoned back to rearrange the time of the viewing (not a great first impression) and then we learned on the day of the viewing that he had shown a party round on the Saturday, even though he had insisted that it was not possible for us to view on the Saturday….?! (London “cash buyers” apparently). Charming. Albeit this, we felt a great deal of confidence in Nick at first and we loved the house. We had to go to best and final offers and our offer was accepted. Nick seemed to handle the situation perfectly. But from here on our experience was hugely disappointing…. When we were unfortunately gazumped the day after, Nick didn’t call us. He emailed.When the vendor wished to revert to our offer another day later, after all was not going to plan and the gazumper couldn’t prove funds, Nick didn’t call again. He emailed. Although this was an unfortunate situation, and not of his doing, he should have called not emailed. Maybe he was embarrassed, but it was not an ideal way of handling things. Communication was already poor.Following the memorandum of sale being sent out. Nick contacted us only ONCE between this official email and completing, even though the chain free sale took a full five months and was stressful, complex and difficult. We absolutely loved the house but on a couple of occasions considered not proceeding. Nick did nothing to keep the sale on track. On speaking with the vendor, we understand that they also have had the same level of disconnected service and contact and he was/is very unhappy with the service from Nick and from Jackson-Stops. The lack of communication from Jackson-Stops was disappointing and made an already challenging sale much more difficult. There was no brochure for the house as we had when we sold our house, only an email version which was poor. Eco-friendly by all accounts! Prospective vendors should certainly be aware of this before instruction.After exchange, we still hadn’t had any form of contact from Nick. My husband had to call and chase to ask if we could meet on completion day for the key handover two days before toarrange. Then on completion day, we waited excitedly outside the house. And waited! Nick was late. By over half an hour. We were not surprised. Although on this occasion he did call to apologise. He also arrived empty handed. No gesture here of a little something even after paying nearly 1.7 million for a property. Again, a totally different experience from when we sold with a different agent. Our buyers were over the moon with their handover from our very professional and generous agent. Nick obviously wanted to hand the keys over and get off as soon as possible. On inspection there were items that had been taken by the vendor which should have been left, Nick said that he would call the vendor and get back to us. We still wait for that phone call 3 months later…..! When we sold our house with another local estate agent, (Lancaster Samms) the experience could not have been more different. Constant communication between all parties and a slick, professional service. Our Estate agent provided a lovely and welcoming handover to our buyer. He made sure he was there on time at least! (Actually he was there earlier to welcome them and with house warming gifts which was a nice gesture) So there are better, more caring estate agents out there who deserve and give value for your money. We have bought our dream house but we all would honestly have had better service from Purple Bricks! Our vendor paid 16k for a few hours of Nick’s time. Such a shame.

Caroline · 26 August 2022

★★★★★ 5/5

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James and Ria from Jackson-Stops really are the best!!

James and Ria from Jackson-Stops Barnstaple sold our home this year and were fantastic!They were exceptionally professional - respectful and honest and carried the stress and hard work. My long term partner and I were separating and selling our dream home, we gratefully appreciated their warmth and kindness. They took some pressure off a very sad and challenging time for us both.I recommend their service unconditionally and award them 5 very big, fat 5 stars.Thank you Jan T

Jan · 3 November 2022

★★★★★ 5/5

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We had a great experience selling our…

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great.

Charles · 17 October 2025

★★★★★ 5/5

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Great Property Managers

Margaret Heath is brilliant at managing our property be it minor repairs or complete refurbishment.She takes away the stress via her efficencyIt is about approachability and friendliness. All the staff at Jackson Stops are efficent and friendly and Margaret is typical of the Agency.We have been with them for many years and Margaret is a huge factor in why we will continue to use Jackson Stops.

Tim · 20 October 2023

★★★★★ 5/5

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Have recently experienced outstanding…

Have recently experienced outstanding service from Jackson Stops in Woburn. Anthony, Neil and Tracy were all superb. Tracy has especially taken the time on more than several occasions to follow up with further information requested on particular properties and general knowledge of the areas we have been looking at which has been extremely helpful. Her professional approach and knowledge is second to none and we would definitely recommend using this agency in future and will use them ourselves when we come to sell again. My husband and I have both worked in this sector so are particularly impressed when we receive such an excellent service and the fact that Tracy went over and above her duties to help us. She is an asset to the company.

Amanda · 28 June 2022

★★★★★ 5/5

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The Jackson-Stops team in Shaftesbury…

The Jackson-Stops team in Shaftesbury were extremely efficient and professional in the handling of our sale as well as being lovely people to deal with. We were so pleased to have chosen them to sell our property, which incidentally sold within a week - couldn't be happier. Many thanks for all your efforts!

Mrs · 12 June 2024

★★★★★ 5/5

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Jonathan Weeks - Norwich office

We would like to thank Jonathan Weeks for his professionalism and support over what has been a very challenging period trying to purchase our next home. He was so kind and compassionate when our purchase fell through and has kept in touch throughout the period providing us with expert guidance and advice. As soon as something suitable came onto the market he was in touch and even though we didn't end up buying through Jackson-Stops, we would certainly recommend them to anyone wanting a truly professional end-to-end service.

Jennifer · 3 April 2022

★★★★★ 5/5

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Sienna is for sure the best agent we…

Sienna is for sure the best agent we have dealt with so far. She is very proactive, professional and problem solver, someone every company should consider to have in its team. We had a previous bad experience with another agency and she immediately decided to help giving us the right advices not to loose the property we liked. She did her best to deal with the documents quickly although some delays in terms of burocracy. We really appreciate her hard work, her efforts and her ability to act promptly. Well done!

Cristina · 1 April 2022