Trusted Agent profile · Taunton

Connells Taunton reviews

4.6

★★★★★ Excellent

269 reviews across 1 platform

53 High Street, Taunton, TA1 3PR

Connells's office in Taunton, at 53 High Street, is rated 4.6 out of 5 across 269 reviews on 1 platform, including 269 Google reviews rated 4.6.

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4.6 / 5

269

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Taunton office, from every platform, shown as written. First names only.

5/5

Google

Ellie and Adam were both super helpful with my letting, the whole process was (unusually!) very easy and quick!

Anais · 12 May 2026

Agent replied · 12 October 2026

Thank you so much for your kind words! We're thrilled to hear that Ellie and Adam were able to make your letting process easy and quick. We strive to provide excellent service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Adam and Ellie in the rental team at Connells Taunton were, and continue to be, absolutely fabulous - they were efficient, positive and really helpful at every single turn (and there were few - all at my end!) to get me the flat I needed quickly and with minimum hassle. I recommend them absolutely to you all - brilliant team.

Craig · 16 April 2025

Agent replied · 24 August 2024

Thank you for your excellent recommendation, 5* review and your kind words Craig Butts. Best wishes, Lucy, Customer Relations.

4/5

Google

I think it felt like a slow start, which may have been influenced by general market conditions but it felt like we were doing all the pushing. However, Carrie was amazing, an absolute force of nature and not only did she help with our sale, she was a massive influence in getting our purchase over the line.

David · 16 April 2025

Agent replied · 25 October 2024

Thank you for your lovely review David. Best wishes, Lucy, Customer Relations.

5/5

Google

Catherine and Ellie were super helpful and got us into our new home quickly and efficiently. They were there to answer any questions and responded to emails quickly. Excellent service and very friendly!

Lottie · 16 November 2025

Agent replied · 16 April 2026

Thank you so much for your kind words! It was our pleasure to assist you in finding your new home. We take pride in providing efficient and friendly service to our clients. We are always here to help with any questions you may have. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

I’m amending my original positive review for mortgage advisor Almantas after a very disappointing experience. For over a year, I’ve been trying to get in touch with him regarding a new mortgage. Last year before Christmas, he said he would get back to me with my options, but I’ve since sent several emails and made countless phone calls with no response. As a result of being ignored, my fixed rate ended, and at the beginning of the year I ended up paying nearly three times more on my mortgage for two months. I was told that by signing up with Cornell’s, I would always receive the best support and service as a “mortgage broker for life,” meaning I wouldn’t need to pay full fees again. Unfortunately, that promise turned out to be untrue. Being ignored is one of the worst forms of customer service, and this experience has left me extremely disappointed. If you can’t or don’t want to assist, just be honest and say so. Based on my experience, I would not recommend this service to anyone.

Petra · 16 November 2025

Agent replied · 25 October 2024

Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

After making an initial enquiry, I have since received multiple follow-up calls, eight in total, including some outside of standard working hours. I informed the first person I spoke to that I no longer required their services, yet the calls have continued. This suggests their system is not being updated correctly, and the repeated, commission-driven follow-ups feel intrusive rather than helpful. It’s the sort of experience that would easily put off a potential client. This really needs to be addressed.

Scott · 16 November 2025

Agent replied · 16 April 2026

Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I have recently engaged with Connell’s estate agents in Taunton to sell a house that belonged a relative. Without hesitation I can totally recommend and praise Dominic and his colleagues for every aspect of the sale process. From the initial meeting with Dominic to value the property for both sale or rental through to the successful sale negotiated by Daniel the interaction with the Connell’s team has always been positive and professional with excellent communication at every stage. When the time comes for me to sell my property, I will not hesitate to engage Connell’s. My sincere thanks to Dominic and all his team.

Pete · 28 December 2023

Agent replied · 24 August 2024

Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Amazing Service As a Landlord with a number of rental properties I cannot emphasise what great service I have had working with Connells in Taunton. Adam Hibberd, Lettings Manager is just phenomenal. He is so knowledgeable, always returned my calls, gave me great advice, nothing was too much trouble and he worked with me when we hit a few little hiccups/delays as I was refurbishing the property. I have worked with a lot of lettings agents over the years and this is by far my best ever experience - thank you Connells and Adam - truly amazing and I cannot recommend you highly enough.

Lynne-Marie · 28 December 2023

Agent replied · 24 August 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

House-hunting can be an arduous journey, and while the right home for us remains to be found, the service at Connells Taunton has been a beacon of support during this process. From my very first interaction, Anna stood out with her exceptional assistance and candor, fielding my inquiries with utmost politeness and arranging viewings that accommodated my hectic schedule, all with a warm smile that made every conversation delightful. The mortgage advisor at Connells was equally impressive, fostering a supportive atmosphere with a refreshingly positive attitude that transformed the typically daunting mortgage application process into a surprisingly pleasant experience. Daniel played a pivotal role as well, deftly facilitating our offer negotiations and bridging the communication with the seller with great finesse. His willingness to elucidate the intricacies of the buying process, complete with all its advantages and drawbacks, was incredibly helpful. My heartfelt thanks to the team at Connells Taunton for making our search not just bearable but enjoyable. Your unwavering help gives me confidence that we'll find our desired home with you by our side.

Capalb · 28 November 2023

Agent replied · 24 August 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Just picked up Keys to my new apartment. As soon as I knew the completion date, Adam had already found a tenant. His enthusiasm and service has been impeccable as I have not even been to the flat. He got it ready all by himself. Thankyou Adam and team.

Rahul · 16 April 2025

Agent replied · 24 August 2024

Rahul Malde thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

We recently went to see Al at Connell a for a mortage advisor appointment, and after a very stressful house buying purchase Al was absolutely amazing with organising and sorting our mortage! We was hesitant to pay for a mortage advisor as many say to go free for it. But for us we decided to pay, and I would never not pay to have the stresses taken away and to have the commitment levels that we had from Al. Even when we were having issues with our chain ( we purchased from another estate agents ) he reassured us and helped us that everything would be okay! And without asking he adjusted our application to ensure we got the best interest deal. Could not recommend him enough! If you are looking for the right person to help along side with the perks. Al is your guy! Thank you again!

Courtney · 16 October 2025

Agent replied · 16 April 2026

Thank you so much for taking the time to leave such a kind review! We are thrilled that Al was able to provide such exceptional service and make the stress of buying a house a little easier. We truly value your feedback and appreciate your trust in our services. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We have recently used Connells as our agent to let out a property, they have gone above and beyond to help us get started. Adam and the team are lovely, friendly people with so much knowledge and nothing is too much trouble. I would recommend them to anyone

Sarah · 16 April 2025

Agent replied · 24 August 2024

Thank you Sarah for taking the time to leave us your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Connells have been great from start to finish. Providing a very prompt and efficient service with great communication. Almantus was very good as a broker and made the whole experience very simple for me as a first time buyer. Would happily use their services again in the future.

Tom · 16 April 2025

Agent replied · 24 August 2024

Hi Thomas, thank you for sharing your positive experience with Connells Estate Agents Taunton. We're delighted to hear that Almantus provided you with great service and made the process simple for you as a first-time buyer. We look forward to assisting you again in the future.

5/5

Google

The mortgage advisor Almantas Guzovijus is fantastic and puts you at ease. Extremely competent and should be paid more. A talent!

Peter · 16 January 2026

Agent replied · 16 April 2026

Thank you for your wonderful review! We are thrilled to hear about your positive experience with Almantas. Our team takes pride in providing exceptional service and we will be sure to pass along your kind words to Almantas. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

We used the Lettings service for the first time - Adam was very friendly, knowledgeable and efficient. He promptly found us suitable tenants, and advised on preparing the property for their arrival.

ALISON · 3 September 2025

Agent replied · 9 September 2025

Thank you for trusting our Lettings service and for the kind words about Adam. We are glad he was able to find suitable tenants for you and help with preparing your property. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Shannon at Taunton was absolutely brilliant when we had no hope of getting a mortgage she quickly sorted it all out for her and was so helpful and amenable. Highly recommend

Debbie · 26 August 2025

Agent replied · 9 September 2025

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Adam is a lovely agent from Connells agency. We have been dealing with him since the visit of our letting house and everything is going through very well. Also, adorable surprise found in the house on the day we moved in!

Remi · 16 April 2025

Agent replied · 8 December 2024

Thank you for your brilliant 5* review and thank you for your kind words Remi. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent experience with the team at Connells in Taunton. Adam and Ellie have been amazing from start to finish, finding a tenant and letting my property. As I am overseas it is so important to find the right partners to collaborate with and the team have made it a fully hand off process. Thank you.

MIchael · 16 March 2026

Agent replied · 16 April 2026

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

For rental property I couldn’t recommend Adam more highly. Calm and professional, with a great understanding of the stress and upheaval that often accompanies moving to renting. Adam should be your first call if you’re thinking of renting in Taunton.

Vinny · 16 April 2025

Agent replied · 16 April 2026

Thank you for your 5* review and recommendation Vinny. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Dominic and his colleagues were supportive and a pleasure to deal with during the sale of my property. They were always professional and helpful, and I was kept up to date throughout the process with good communication via phone/email. Dominic was incredibly helpful in the latter stages of the transaction in liaising with the other parties to ensure completion of the sale. I am very pleased to recommend Connells.

Eva · 28 December 2023

Agent replied · 24 August 2024

Hello Eva, Wonderful to read your kind review and thank you for your 5*!

5/5

Google

I've Met almost every single lettings Agent in Taunton, Adam is hands down the best, he is a kind hearted person who likes to help people, he went out of his way with us on more than one occasion

Rowis · 16 April 2025

Agent replied · 23 December 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Rowis! Kind regards, Lucy, Customer Relations.

5/5

Google

Anna was very helpful and assisted in getting the matter to sold STC rather quickly!

Alec · 16 December 2025

Agent replied · 16 April 2026

Thank you for your kind words, Anna is committed to providing excellent service to our clients and we are thrilled to hear about your positive experience! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Very happy with the service provided by Connells, Anna and Daniel were both friendly and helpful whenever I needed to visit the branch and made the whole process easier and less stressful. Would recommend to friends and family.

T · 16 April 2025

Agent replied · 24 August 2024

Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

I have been a landlord of residential but to let properties in Taunton and elsewhere for nearly 40 years. I have always found Daniel and his team at Connells Taunton to be helpful, professional and very wise.

Lewis · 16 April 2025

Agent replied · 24 August 2024

Lewis Janes thank you for your kind words and glowing 5* review. Kind regards, Lucy, Customer Relations.

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