Every review we hold for the Taunton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA brilliant experience throughout the selling of the property - from my initial enquiry (Viktoria maintained contact with me fortnightly until I was ready to place the property on the market) and then once ready the team ensured a good marketing strategy and price
The photography was Professional and the whole marketing package helped secure a buyer quickly- although there were a number of issues within the chain the Team were always available for updates and reassurance - special thanks to Anna for her endless patience
The final conclusion was a good sale Co-ordinated by Daniel
I highly recommend Connells and cannot thank them enough for making the process so smooth
Val · 12 September 2026
Agent replied · 12 October 2026
Thank you for choosing Connells to sell your property! We're thrilled that you had a brilliant experience with our team, from the initial enquiry to the final sale. Our dedicated staff, including Viktoria, Anna, and Daniel, are committed to providing exceptional service and making the process as smooth as possible. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleThank you to team Connells. Professional and communicative from start to finish. Thank you to Daniel for his years of experience in marketing and to help secure a buyer quickly.
Thank you to Carrie for keeping me updated and with reassurance from start to finish. Very efficient service from Daniel and Carrie with years of experience from them both
Wish team Connells all the best for the future.
Tom · 12 September 2026
Agent replied · 12 October 2026
Wow, thank you for the amazing review! We are thrilled to know that you had a positive experience working with our team, especially with Daniel and Carrie. We pride ourselves on our professionalism and communication skills, so it's great to hear that it was appreciated. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently moved into our new rented home through Connells, and we just want to say a huge thank you to everyone for their support throughout, especially Alice! She was absolutely fabulous: she kept us updated every step of the way, sent all the information promptly, and guided us through the process as new tenants with such care and professionalism.
After a very difficult start to our year as a family, we were worried about finding a home but Alice and the team truly came through for us. Thanks to her help, we’re now living in the most wonderful family home. We’re so grateful now having a safe, secure, and happy home and it is the best way we could have imagined ending our year!
We would 100% recommend Connells to any prospective tenants. They’re attentive, reliable, and genuinely supportive. We never felt left waiting or wondering, which made the whole experience so much less stressful. Thank you, Connells (and especially Alice!), for everything! :)
Sarah · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Alice and our team were able to make your move into your new home a smooth and stress-free experience. It's always our goal to provide top-notch service and we are so glad we could help you and your family find a safe and happy home. Thank you for choosing Connells and we wish you all the best in your new place! Kind regards, Maggie, Customer Relations.
★★★★★ 1/5
GoogleDo not rent from Connells Taunton unless you want to be ignored and frustrated. I moved out over two months ago, and I am still waiting for my full deposit refund.
The property owner instructed the agency to release the full amount just three days after I moved out. Since then, I have been calling and emailing Connells constantly, but the vast majority of my messages are completely ignored. On the rare occasions I actually get a reply, nobody can explain why it is taking so long.
Their website claims refunds take 5, 7 business days (which has been my experience with every other agency I’ve used), but the reality here is completely different. I understand that finding a home right now is difficult and avoiding certain agencies is tough, but please save yourself the stress and avoid Connells Taunton if you can.
They ignored the landlord, they ignored my emails for two months, and they just ignored a formal TDS warning deadline.
Monia · 9 October 2026
Agent replied · 12 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had the absolute pleasure of working with Viktoria during the purchase of my new property, and I can confidently say that her service was nothing short of outstanding. From our very first conversation, she demonstrated good knowledge of professionalism. Viktoria went above and beyond throughout the entire process by skillfully guiding me from negotiations to completion. Her prompt communication with my solicitor made the completion faster; what had been a stressful process feel smooth and manageable.
Thanks to Viktoria, I wholeheartedly recommend Connells Estate Agents Taunton to anyone looking to buy or sell in the area, you’ll be in the best hands possible with someone like Viktoria!
Ogunyanju · 10 August 2025
Agent replied · 9 September 2025
Thank you for your kind words! Our goal at Connells Estate Agents Taunton is to provide exceptional service, and we are thrilled to hear that Viktoria exceeded your expectations. We are lucky to have her on our team and we will be sure to pass along your compliments to her. It was a pleasure working with you and we are honored to have earned your recommendation. Happy new home! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently bought and sold properties through Connells and had a great experience throughout. Although our chain wasn’t the most straightforward, the team was always approachable, supportive, and easy to work with. Having the same agent guide us through the whole process made communication smooth and efficient. A big thank you to Anna for all her help, she really made a difference. I’d happily recommend Connells to anyone looking to move.
Lily · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for your kind words and for choosing Connells for your buying and selling needs! We are thrilled to hear that our team was able to make the process smooth and efficient for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI've had a fantastic experience with Adam from O Connells Estate Agents, Taunton . From start to finish, Adam has been and is still being, professional, responsive, helpful and genuinely kind. He has been a life saver, following a highly traumatic property purchasing experiance, NOT through O'Connells I hasten to add. The process since Adam became involved has been smooth, communication is always clear, and any issues have been handled promptly. I highly recommend them to anyone looking for a reliable and efficient letting agent. I am happily giving a 5 star review, something i do not generally do. Thank you Adam 🙏
Miriam · 16 July 2025
Agent replied · 16 April 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe recently purchased our home through Connells Taunton, and we couldn’t be happier with the service we received. From our very first viewing to completion, the team was professional, responsive, and incredibly supportive. They kept us informed every step of the way, answered all our questions promptly, and made what can be a stressful process feel much easier. We truly appreciate all the hard work and would highly recommend Connells Taunton to anyone buying or selling a home. Thank you for making our dream home a reality!
Aleksej · 12 August 2026
Agent replied · 12 October 2026
Thank you for your kind words! We are so glad to hear that you had a positive experience with our team at Connells Taunton. Your satisfaction is our top priority and we are thrilled that we could make your dream home a reality. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKudos to Almantas, Hanah and Connells Estate Agents Taunton for the excellent services and wonderful advices I received in the course of purchasing my property recently. Almantas was patient, took his time to explain every steps involved and always ready to answer any question, he returned calls when missed my calls. Surprisingly the whole process was within 2 months thanks to these great minds.
It a great pleasure doing business with you.
Oluwasogo · 16 September 2025
Agent replied · 16 April 2026
"Thank you for the glowing review! We're thrilled to hear that Almantas, Hanah, and the team at Connells Estate Agents Taunton provided excellent service and helpful advice during your recent property purchase. We pride ourselves on making the process as smooth and efficient as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWaste of money, after paying the financial advisor fee and the solicitors fee, you are not kept up to date with details of the property you are looking to buy, unless you chase for it,misleading information that financial advisor is on training, then he is stating he has been off sick, do not waste your money, over a £1300 wasted, for being a life time client, keep your useless membership card!
Emails would prove it all.
All is client satisfaction until you pay all the fees😓
No updates regarding other available properties, a total scam !!
Reviews on trust pilot for Connels do not lie for sure!!
I do not often leave reviews, but thought others should think twice before wasting their money!
Thank you for your service, hope others do not get the same service, despite our choice to retract am offer we have made, a contributing factor has been all the hassle that has led to it!
Ionela · 16 April 2025
Agent replied · 24 August 2024
Hello Ionela Lupu, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am very happy with my first experience with connells, and definitely recommend them to anyone in doubt. From start to finish, their service was exceptional. Adam and Ellie were incredibly responsive, professional, and genuinely cared about finding the perfect home for me.
They guided me through every step of the process, ensuring that everything went smoothly and all my questions were answered promptly. The property itself was in excellent condition, exactly as described, and any minor issues were addressed immediately.
Sasith · 16 April 2025
Agent replied · 24 August 2024
Many thanks for the fantastic 5* review and thanks for your kind words Sasith. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleConnells of Taunton were amazing from day 1 - we invited a few Taunton estate agents to value our house, we went with CONNELLS as Dominic came fully prepared, friendly, professional knowledgeable, honest & realistic with the way we should go price wise etc, he was even right about having a much not wanted for sale board! His approach attracted viewers through the door in a short space of time resulting in 2 good sensible offers very quickly, throughout the whole process CONNELLS & especially Dominic were great on communication resulting in our sale being completed in just over 9 weeks, we cannot recommend Connells iof Taunton enough if you are looking for a professional & attentive estate agent
Thank you Dominic & Team
Anne-Marie & Andy
Andy · 16 April 2025
Agent replied · 24 August 2024
Thank you for your glowing comments, 5* review and recommendations Andy. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIve dealt with Adam at Connells for the last 2 year. He is hands down the only person I've ever come across in property who delivers exactly what he says he will deliver (and a lot more). If it wasn't for Adam I may well have ended my journey in property as there are so many people who talk the talk but don't walk the walk.
Adam is the most likeable character and always delivers. His knowledge of the local area is second to none. I wish there were more people in property like Adam.
Peter · 16 April 2025
Agent replied · 8 December 2024
Thank you for your thoughtful 5* review Peter! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Adam and Elie in my search for a house to let, and I can confidently say that their support was exceptional. From the outset, they listened carefully to my needs and preferences, offering thoughtful advice and options that aligned perfectly with my criteria.
Thanks to Adam and Elie’s dedication and support, I found the perfect house to let, and I couldn’t be happier with the experience. Highly recommend their services to anyone looking for a hassle-free and smooth house-hunting experience!
Prabhashi · 16 April 2025
Agent replied · 23 December 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a landlord with a portfolio of flats around the Taunton area I have dealt with Ellie and Adam over the years and would highly recommend them to anyone. They have been fantastic, they are efficient, professional, friendly and always on hand for any questions/concerns I have regarding lettings, they give me reassurance and help guide me in what seems a challenging time for us as landlords. Thank you Adam and Ellie for all your help over the years, what a great team you are. I hope to continue working with you for many more to come. Andy
Andrew · 16 April 2025
Agent replied · 16 April 2026
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe cannot speak highly enough of Connells. From start to finish everything was explained in detail. We were updated when we needed to be and Viktoria and the team couldn't have been more professional. As is inevitable in any house transaction, when issues occurred they were dealt with swiftly. If we were to move again I'd go straight to Connells.
Patricia · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! At Connells, our priority is providing exceptional service from start to finish. We're thrilled to hear that Viktoria and our team lived up to your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust wanted to say how amazing our experience with Shannon was. As first time buyers we didn’t know what to expect. Shannon explained everything and made sure we knew exactly what everything meant. Shannon answered all our questions and nothing was ever to much for her. Her professionalism is amazing and she is an absolute asset to the team. We couldn’t have done this journey without her 😊
Kelsey · 19 August 2025
Agent replied · 9 September 2025
Thank you for your review! We are thrilled to hear that Shannon provided you with an amazing experience as first time buyers. Her dedication to explaining and answering all of your questions is just one of the ways she goes above and beyond for our clients. We are lucky to have her on our team! Congratulations on your new home! Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleEfficient service from start to finish, everything completed and I was able to move into my new home in just a few weeks! Prompt and clear communication throughout the whole process, Ellie Jenkins was an absolute star and I'd recommend Ellie/Connells to anyone if they asked.
Laquiesha · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're so happy to hear that we were able to make your move-in process smooth and speedy. We'll be sure to pass along your praise to Ellie, she's a superstar on our team. Thank you for choosing Connells, we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently purchased a house and I had the pleasure of working with Shannon from Connells Taunton . From start to finish, the service was exceptional. Shannon was incredibly knowledgeable, patient, and always available to answer any questions I had. The entire process was smooth and stress-free thanks to their dedication. I highly recommend Shannon and Connells Taunton to anyone looking to buy a home!
Ranieri · 19 August 2025
Agent replied · 9 September 2025
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAdam is just fantastic! So helpful in looking after my flat which has been an overall nightmare to purchase from another developer. Since I don't live close by it has been brilliant knowing that he is helping find me tenants, checking in on things for me and just being at the other end of the phone when I need any advice. Thank you again Adam!
Tabassum · 16 August 2025
Agent replied · 16 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleConnells were very professional and communicative throughout the process of purchasing a property. Anna was most helpful from viewing properties to completion.
Alex · 12 July 2026
Agent replied · 12 October 2026
Thank you for your amazing 5* review! We strive to provide top-notch service and are thrilled to hear that Anna and our team were able to make your property purchase a smooth and positive experience. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI bought a house marketed by CONNELLS, Taunton. They refused to put forward my offer to the seller until I spoke to their mortgage broker. As I already had a mortgage broker I wanted to stay with I declined their service and they got aggressive and threatening. I shall never buy or sell through them again. Dominic was the most helpful and friendly there - Connells’s greatest asset I can see.
Sarah · 16 April 2025
Agent replied · 24 August 2024
Thank you for taking the time to leave us your feedback, we are sorry to hear about your dis-satisfaction. We adhere to strict policies around offer handling and any comments about something outside of this process is taken most seriously. Our records show that you were invited to a telephone appointment to discuss our mortgage comparison service, which you then subsequently declined. I am not able to comment on the tone and style of conversations which took place as I was not present, however there is no obligation to use any of our in house services. We are committed to continual improvement and would value an opportunity to address any issues directly . Please contact us further at review@Countrywide.co.uk to discuss how we many be able to further understand your experience. Kind Regards Scott
★★★★★ 5/5
GoogleConnells Taunton were brilliant throughout my flat sale. They were efficient in finding potential buyers and made me feel like I was in safe hands throughout. Anna was my agent and she was helpfully positive throughout.
Zach · 16 February 2026
Agent replied · 16 April 2026
Thank you for choosing Connells Taunton for your flat sale! We're thrilled to hear that our team provided efficient and positive service throughout the process. Anna was a pleasure to work with, and we're glad she helped make you feel confident in the sale. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAdam made the previous 21 months of torture (waiting for completion) worth the wait. Not all been plain sailing since either but in Adam we all know we have someone we can finally trust to look after our best interests. Fingers crossed all can be more straight forward in the coming months and years. Thanks Adam
Chris · 16 July 2025
Agent replied · 16 April 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
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