Every review we hold for the Taunton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI bought a house marketed by CONNELLS, Taunton. They refused to put forward my offer to the seller until I spoke to their mortgage broker. As I already had a mortgage broker I wanted to stay with I declined their service and they got aggressive and threatening. I shall never buy or sell through them again. Dominic was the most helpful and friendly there - Connells’s greatest asset I can see.
Sarah · 14 June 2024
Agent replied · 27 August 2024
Thank you for taking the time to leave us your feedback, we are sorry to hear about your dis-satisfaction. We adhere to strict policies around offer handling and any comments about something outside of this process is taken most seriously. Our records show that you were invited to a telephone appointment to discuss our mortgage comparison service, which you then subsequently declined. I am not able to comment on the tone and style of conversations which took place as I was not present, however there is no obligation to use any of our in house services. We are committed to continual improvement and would value an opportunity to address any issues directly . Please contact us further at review@Countrywide.co.uk to discuss how we many be able to further understand your experience. Kind Regards Scott
★★★★★ 5/5
GoogleHouse-hunting can be an arduous journey, and while the right home for us remains to be found, the service at Connells Taunton has been a beacon of support during this process. From my very first interaction, Anna stood out with her exceptional assistance and candor, fielding my inquiries with utmost politeness and arranging viewings that accommodated my hectic schedule, all with a warm smile that made every conversation delightful.
The mortgage advisor at Connells was equally impressive, fostering a supportive atmosphere with a refreshingly positive attitude that transformed the typically daunting mortgage application process into a surprisingly pleasant experience.
Daniel played a pivotal role as well, deftly facilitating our offer negotiations and bridging the communication with the seller with great finesse. His willingness to elucidate the intricacies of the buying process, complete with all its advantages and drawbacks, was incredibly helpful.
My heartfelt thanks to the team at Connells Taunton for making our search not just bearable but enjoyable. Your unwavering help gives me confidence that we'll find our desired home with you by our side.
Capalb · 1 December 2023
Agent replied · 27 August 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe mortgage advisor Almantas Guzovijus is fantastic and puts you at ease. Extremely competent and should be paid more. A talent!
Peter · 16 January 2026
Agent replied · 16 April 2026
Thank you for your wonderful review! We are thrilled to hear about your positive experience with Almantas. Our team takes pride in providing exceptional service and we will be sure to pass along your kind words to Almantas. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe used the Lettings service for the first time - Adam was very friendly, knowledgeable and efficient. He promptly found us suitable tenants, and advised on preparing the property for their arrival.
ALISON · 4 September 2025
Agent replied · 9 September 2025
Thank you for trusting our Lettings service and for the kind words about Adam. We are glad he was able to find suitable tenants for you and help with preparing your property. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleI think it felt like a slow start, which may have been influenced by general market conditions but it felt like we were doing all the pushing. However, Carrie was amazing, an absolute force of nature and not only did she help with our sale, she was a massive influence in getting our purchase over the line.
David · 17 October 2024
Agent replied · 24 October 2024
Thank you for your lovely review David. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShannon at Taunton was absolutely brilliant when we had no hope of getting a mortgage she quickly sorted it all out for her and was so helpful and amenable. Highly recommend
Debbie · 26 August 2025
Agent replied · 9 September 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAdam is just fantastic! So helpful in looking after my flat which has been an overall nightmare to purchase from another developer. Since I don't live close by it has been brilliant knowing that he is helping find me tenants, checking in on things for me and just being at the other end of the phone when I need any advice. Thank you again Adam!
Tabz · 23 July 2025
★★★★★ 5/5
GoogleExcellent experience with the team at Connells in Taunton. Adam and Ellie have been amazing from start to finish, finding a tenant and letting my property. As I am overseas it is so important to find the right partners to collaborate with and the team have made it a fully hand off process. Thank you.
MIchael · 16 March 2026
Agent replied · 16 April 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDominic and his colleagues were supportive and a pleasure to deal with during the sale of my property. They were always professional and helpful, and I was kept up to date throughout the process with good communication via phone/email. Dominic was incredibly helpful in the latter stages of the transaction in liaising with the other parties to ensure completion of the sale. I am very pleased to recommend Connells.
Eva · 31 December 2023
Agent replied · 27 August 2024
Hello Eva, Wonderful to read your kind review and thank you for your 5*!
★★★★★ 5/5
GoogleAdam and Ellie in the rental team at Connells Taunton were, and continue to be, absolutely fabulous - they were efficient, positive and really helpful at every single turn (and there were few - all at my end!) to get me the flat I needed quickly and with minimum hassle. I recommend them absolutely to you all - brilliant team.
Craig · 29 April 2024
Agent replied · 27 August 2024
Thank you for your excellent recommendation, 5* review and your kind words Craig Butts. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAnna was very helpful and assisted in getting the matter to sold STC rather quickly!
Alec · 27 November 2025
Agent replied · 27 December 2025
Thank you for your kind words, Anna is committed to providing excellent service to our clients and we are thrilled to hear about your positive experience! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a fantastic experience with Connell estate agents, and I must mention how amazing estate agent Adam was throughout the process. He was not only friendly and polite but also went above and beyond to assist us in finding a place to rent in Taunton. His dedication and excellent service made the whole experience smooth and enjoyable. I highly recommend Connell estate agents, especially with Adam on their team!
Emily · 28 August 2023
Agent replied · 27 August 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTerrible communication from the team. Emails and phone calls went unanswered. Even emails to their complaints team were ignored. Will not be using them again.
Cas · 11 September 2026
Agent replied · 11 October 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI found my first house with the help of Adam and the team. Thanks to them, the process was smooth and fast. I was kept in the loop with phone calls and emails whenever needed. Excellent job, guys!
Khaliq · 19 March 2025
Agent replied · 13 April 2025
Thank you for taking the time to share your experience and for your wonderful 5* review Khaliq! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAnna was absolutely amazing through the whole process, so helpful xx
Sarah · 27 November 2025
Agent replied · 27 December 2025
Thank you so much for your kind words! We are thrilled that Anna provided you with exceptional service and we will be sure to pass along your praise. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAdam is a lovely agent from Connells agency. We have been dealing with him since the visit of our letting house and everything is going through very well.
Also, adorable surprise found in the house on the day we moved in!
Remi · 27 November 2024
Agent replied · 11 December 2024
Thank you for your brilliant 5* review and thank you for your kind words Remi. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've Met almost every single lettings Agent in Taunton, Adam is hands down the best, he is a kind hearted person who likes to help people, he went out of his way with us on more than one occasion
Rowis · 15 December 2024
Agent replied · 22 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Rowis! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently used Connells as our agent to let out a property, they have gone above and beyond to help us get started.
Adam and the team are lovely, friendly people with so much knowledge and nothing is too much trouble.
I would recommend them to anyone
Sarah · 28 July 2024
Agent replied · 27 August 2024
Thank you Sarah for taking the time to leave us your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleConnells have been great from start to finish. Providing a very prompt and efficient service with great communication. Almantus was very good as a broker and made the whole experience very simple for me as a first time buyer. Would happily use their services again in the future.
Tom · 28 June 2024
Agent replied · 27 August 2024
Hi Thomas, thank you for sharing your positive experience with Connells Estate Agents Taunton. We're delighted to hear that Almantus provided you with great service and made the process simple for you as a first-time buyer. We look forward to assisting you again in the future.
★★★★★ 5/5
GoogleDealt with Ollie & Ellie and they were both so helpful with the process of our move! Extremely happy with our experience with Connells! Thank you both!! 🙏🏼 …
Katie · 27 March 2025
Agent replied · 15 June 2025
Many thanks Katie for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've been using Connells in Taunton for quite some time. I deal mainly with Adam, who is always available, incredibly prompt, and consistently professional. He takes care of everything quickly and efficiently, making the whole process smooth and stress-free. I honestly can’t speak highly enough of Adam and the Connells team. Highly recommended!
Jon · 6 December 2025
Agent replied · 27 December 2025
Thank you for your positive review! We are thrilled to hear that Adam and our team at Connells in Taunton have consistently provided you with excellent service. We strive to make the process smooth and stress-free for our valued customers. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can't speak highly enough about the letting team at Connells. We wouldn't dream of using anyone else. Adam and Ellie are so helpful and always at the end of the phone. If we have a query, Adam is always there so we can draw on his vast experience. He's helped us so much as we have added to our portfolio.
Lynne · 28 August 2023
Agent replied · 27 August 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleEllie and Adam have been amazing throughout my letting journey, Ellie has been very supportive and helpful, always providing information and guidance for anything I needed, and nothing was too much trouble! Fab work and I’m so happy to have had them by my side through it all- thank you very much 😊 …
Laura · 30 January 2024
Agent replied · 27 August 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust picked up Keys to my new apartment. As soon as I knew the completion date, Adam had already found a tenant. His enthusiasm and service has been impeccable as I have not even been to the flat. He got it ready all by himself. Thankyou Adam and team.
Rahul · 29 April 2024
Agent replied · 27 August 2024
Rahul Malde thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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