Every review we hold for the Taunton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the absolute pleasure of working with Viktoria during the purchase of my new property, and I can confidently say that her service was nothing short of outstanding. From our very first conversation, she demonstrated good knowledge of professionalism. Viktoria went above and beyond throughout the entire process by skillfully guiding me from negotiations to completion. Her prompt communication with my solicitor made the completion faster; what had been a stressful process feel smooth and manageable.
Thanks to Viktoria, I wholeheartedly recommend Connells Estate Agents Taunton to anyone looking to buy or sell in the area, you’ll be in the best hands possible with someone like Viktoria!
Ogunyanju · 10 August 2025
Agent replied · 9 September 2025
Thank you for your kind words! Our goal at Connells Estate Agents Taunton is to provide exceptional service, and we are thrilled to hear that Viktoria exceeded your expectations. We are lucky to have her on our team and we will be sure to pass along your compliments to her. It was a pleasure working with you and we are honored to have earned your recommendation. Happy new home! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust wanted to say how amazing our experience with Shannon was. As first time buyers we didn’t know what to expect. Shannon explained everything and made sure we knew exactly what everything meant. Shannon answered all our questions and nothing was ever to much for her. Her professionalism is amazing and she is an absolute asset to the team. We couldn’t have done this journey without her 😊
Kelsey · 19 August 2025
Agent replied · 9 September 2025
Thank you for your review! We are thrilled to hear that Shannon provided you with an amazing experience as first time buyers. Her dedication to explaining and answering all of your questions is just one of the ways she goes above and beyond for our clients. We are lucky to have her on our team! Congratulations on your new home! Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleAs a landlord with a portfolio of flats around the Taunton area I have dealt with Ellie and Adam over the years and would highly recommend them to anyone. They have been fantastic, they are efficient, professional, friendly and always on hand for any questions/concerns I have regarding lettings, they give me reassurance and help guide me in what seems a challenging time for us as landlords. Thank you Adam and Ellie for all your help over the years, what a great team you are. I hope to continue working with you for many more to come. Andy
Andrew · 14 March 2025
Agent replied · 26 April 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEfficient service from start to finish, everything completed and I was able to move into my new home in just a few weeks! Prompt and clear communication throughout the whole process, Ellie Jenkins was an absolute star and I'd recommend Ellie/Connells to anyone if they asked.
Laquiesha · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're so happy to hear that we were able to make your move-in process smooth and speedy. We'll be sure to pass along your praise to Ellie, she's a superstar on our team. Thank you for choosing Connells, we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently purchased a house and I had the pleasure of working with Shannon from Connells Taunton . From start to finish, the service was exceptional. Shannon was incredibly knowledgeable, patient, and always available to answer any questions I had. The entire process was smooth and stress-free thanks to their dedication. I highly recommend Shannon and Connells Taunton to anyone looking to buy a home!
Ranieri · 19 August 2025
Agent replied · 9 September 2025
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Adam and Elie in my search for a house to let, and I can confidently say that their support was exceptional. From the outset, they listened carefully to my needs and preferences, offering thoughtful advice and options that aligned perfectly with my criteria.
Thanks to Adam and Elie’s dedication and support, I found the perfect house to let, and I couldn’t be happier with the experience. Highly recommend their services to anyone looking for a hassle-free and smooth house-hunting experience!
Prabhashi · 15 December 2024
Agent replied · 22 December 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIve dealt with Adam at Connells for the last 2 year. He is hands down the only person I've ever come across in property who delivers exactly what he says he will deliver (and a lot more). If it wasn't for Adam I may well have ended my journey in property as there are so many people who talk the talk but don't walk the walk.
Adam is the most likeable character and always delivers. His knowledge of the local area is second to none. I wish there were more people in property like Adam.
Peter · 27 November 2024
Agent replied · 11 December 2024
Thank you for your thoughtful 5* review Peter! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleConnells Taunton were brilliant throughout my flat sale. They were efficient in finding potential buyers and made me feel like I was in safe hands throughout. Anna was my agent and she was helpfully positive throughout.
Zach · 16 February 2026
Agent replied · 16 April 2026
Thank you for choosing Connells Taunton for your flat sale! We're thrilled to hear that our team provided efficient and positive service throughout the process. Anna was a pleasure to work with, and we're glad she helped make you feel confident in the sale. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently moved into our new rented home through Connells, and we just want to say a huge thank you to everyone for their support throughout, especially Alice! She was absolutely fabulous: she kept us updated every step of the way, sent …
Sarah · 16 November 2025
Agent replied · 27 December 2025
Thank you so much for your kind words! We are thrilled to hear that Alice and our team were able to make your move into your new home a smooth and stress-free experience. It's always our goal to provide top-notch service and we are so glad … More
★★★★★ 5/5
GoogleI am very happy with my first experience with connells, and definitely recommend them to anyone in doubt. From start to finish, their service was exceptional. Adam and Ellie were incredibly responsive, professional, and genuinely cared about finding the perfect home for me.
They guided me through every step of the process, ensuring that everything went smoothly and all my questions were answered promptly. The property itself was in excellent condition, exactly as described, and any minor issues were addressed immediately.
Sasith · 6 August 2024
Agent replied · 27 August 2024
Many thanks for the fantastic 5* review and thanks for your kind words Sasith. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe cannot speak highly enough of Connells. From start to finish everything was explained in detail. We were updated when we needed to be and Viktoria and the team couldn't have been more professional. As is inevitable in any house …
Patricia · 16 November 2025
Agent replied · 27 December 2025
Thank you so much for your kind words! At Connells, our priority is providing exceptional service from start to finish. We're thrilled to hear that Viktoria and our team lived up to your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWaste of money, after paying the financial advisor fee and the solicitors fee, you are not kept up to date with details of the property you are looking to buy, unless you chase for it,misleading information that financial advisor is on training, then he is stating he has been off sick, do not waste your money, over a £1300 wasted, for being a life time client, keep your useless membership card!
Emails would prove it all.
All is client satisfaction until you pay all the fees😓
No updates regarding other available properties, a total scam !!
Reviews on trust pilot for Connels do not lie for sure!!
I do not often leave reviews, but thought others should think twice before wasting their money!
Thank you for your service, hope others do not get the same service, despite our choice to retract am offer we have made, a contributing factor has been all the hassle that has led to it!
Ionela · 28 June 2024
Agent replied · 27 August 2024
Hello Ionela Lupu, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was the first time that I have used Adam at Connells Taunton for a property rental after a Facebook recommendation.
From the start the service from Adam was amazing keeping us informed all through the process.
Adam found us a suitable tenant straight away and the whole organisation was superb with Adam advising us on the best way to do things with a personal visit to our house.
I can highly recommend Adam and the Connells Taunton team.
Brad · 29 May 2024
Agent replied · 27 August 2024
Many thanks Brad Leyland for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCatherine and Ellie were super helpful and got us into our new home quickly and efficiently. They were there to answer any questions and responded to emails quickly. Excellent service and very friendly!
Lottie · 27 November 2025
Agent replied · 27 December 2025
Thank you so much for your kind words! It was our pleasure to assist you in finding your new home. We take pride in providing efficient and friendly service to our clients. We are always here to help with any questions you may have. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI’m amending my original positive review for mortgage advisor Almantas after a very disappointing experience. For over a year, I’ve been trying to get in touch with him regarding a new mortgage. Last year before Christmas, he said he would get back to me with my options, but I’ve since sent several emails and made countless phone calls with no response.
As a result of being ignored, my fixed rate ended, and at the beginning of the year I ended up paying nearly three times more on my mortgage for two months. I was told that by signing up with Cornell’s, I would always receive the best support and service as a “mortgage broker for life,” meaning I wouldn’t need to pay full fees again. Unfortunately, that promise turned out to be untrue.
Being ignored is one of the worst forms of customer service, and this experience has left me extremely disappointed. If you can’t or don’t want to assist, just be honest and say so. Based on my experience, I would not recommend this service to anyone.
Petra · 27 November 2025
Agent replied · 24 October 2024
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleAfter making an initial enquiry, I have since received multiple follow-up calls, eight in total, including some outside of standard working hours. I informed the first person I spoke to that I no longer required their services, yet the calls have continued.
This suggests their system is not being updated correctly, and the repeated, commission-driven follow-ups feel intrusive rather than helpful. It’s the sort of experience that would easily put off a potential client.
This really needs to be addressed.
Scott · 27 November 2025
Agent replied · 27 December 2025
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have recently engaged with Connell’s estate agents in Taunton to sell a house that belonged a relative. Without hesitation I can totally recommend and praise Dominic and his colleagues for every aspect of the sale process.
From the initial meeting with Dominic to value the property for both sale or rental through to the successful sale negotiated by Daniel the interaction with the Connell’s team has always been positive and professional with excellent communication at every stage.
When the time comes for me to sell my property, I will not hesitate to engage Connell’s.
My sincere thanks to Dominic and all his team.
Pete · 31 December 2023
Agent replied · 27 August 2024
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing Service
As a Landlord with a number of rental properties I cannot emphasise what great service I have had working with Connells in Taunton. Adam Hibberd, Lettings Manager is just phenomenal. He is so knowledgeable, always returned my calls, gave me great advice, nothing was too much trouble and he worked with me when we hit a few little hiccups/delays as I was refurbishing the property. I have worked with a lot of lettings agents over the years and this is by far my best ever experience - thank you Connells and Adam - truly amazing and I cannot recommend you highly enough.
Lynne-Marie · 31 December 2023
Agent replied · 27 August 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI bought a house marketed by CONNELLS, Taunton. They refused to put forward my offer to the seller until I spoke to their mortgage broker. As I already had a mortgage broker I wanted to stay with I declined their service and they got aggressive and threatening. I shall never buy or sell through them again. Dominic was the most helpful and friendly there - Connells’s greatest asset I can see.
Sarah · 14 June 2024
Agent replied · 27 August 2024
Thank you for taking the time to leave us your feedback, we are sorry to hear about your dis-satisfaction. We adhere to strict policies around offer handling and any comments about something outside of this process is taken most seriously. Our records show that you were invited to a telephone appointment to discuss our mortgage comparison service, which you then subsequently declined. I am not able to comment on the tone and style of conversations which took place as I was not present, however there is no obligation to use any of our in house services. We are committed to continual improvement and would value an opportunity to address any issues directly . Please contact us further at review@Countrywide.co.uk to discuss how we many be able to further understand your experience. Kind Regards Scott
★★★★★ 5/5
GoogleHouse-hunting can be an arduous journey, and while the right home for us remains to be found, the service at Connells Taunton has been a beacon of support during this process. From my very first interaction, Anna stood out with her exceptional assistance and candor, fielding my inquiries with utmost politeness and arranging viewings that accommodated my hectic schedule, all with a warm smile that made every conversation delightful.
The mortgage advisor at Connells was equally impressive, fostering a supportive atmosphere with a refreshingly positive attitude that transformed the typically daunting mortgage application process into a surprisingly pleasant experience.
Daniel played a pivotal role as well, deftly facilitating our offer negotiations and bridging the communication with the seller with great finesse. His willingness to elucidate the intricacies of the buying process, complete with all its advantages and drawbacks, was incredibly helpful.
My heartfelt thanks to the team at Connells Taunton for making our search not just bearable but enjoyable. Your unwavering help gives me confidence that we'll find our desired home with you by our side.
Capalb · 1 December 2023
Agent replied · 27 August 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe mortgage advisor Almantas Guzovijus is fantastic and puts you at ease. Extremely competent and should be paid more. A talent!
Peter · 16 January 2026
Agent replied · 16 April 2026
Thank you for your wonderful review! We are thrilled to hear about your positive experience with Almantas. Our team takes pride in providing exceptional service and we will be sure to pass along your kind words to Almantas. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe used the Lettings service for the first time - Adam was very friendly, knowledgeable and efficient. He promptly found us suitable tenants, and advised on preparing the property for their arrival.
ALISON · 4 September 2025
Agent replied · 9 September 2025
Thank you for trusting our Lettings service and for the kind words about Adam. We are glad he was able to find suitable tenants for you and help with preparing your property. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleI think it felt like a slow start, which may have been influenced by general market conditions but it felt like we were doing all the pushing. However, Carrie was amazing, an absolute force of nature and not only did she help with our sale, she was a massive influence in getting our purchase over the line.
David · 17 October 2024
Agent replied · 24 October 2024
Thank you for your lovely review David. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShannon at Taunton was absolutely brilliant when we had no hope of getting a mortgage she quickly sorted it all out for her and was so helpful and amenable. Highly recommend
Debbie · 26 August 2025
Agent replied · 9 September 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
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