Cubitt & West Caterham reviews

★★★★★ 5/5

Google

Super happy that we bought a new house and the entire team from Cubitt & West helped us throughout the phase. They were incredibly communicative, promptly answered calls and responded to emails and kept us well informed about each development. Their ability to clearly explain the process was invaluable. Highly recommended. Our gratitude to the entire team at Cubitt & West. Best wishes.

Winston · 4 July 2025

★★★★★ 4/5

Trustpilot

Long Process.

This was a long process Karen and the team helped to coordinate the solicitors and push information through. The solicitors were very poor on both sides not responding to emails or phone calls not asking the correct questions and were poor at understanding the issues with the sell. Karen helped to keep the pressure on and escalating when needed and finally helping to get this sell to completion. Karen was very helpful and polite.

Sue · 30 July 2021

★★★★★ 5/5

Trustpilot

A big thank you to Heidi and her team…

A big thank you to Heidi and her team at the Ashington branch of C&W.They were excellent in keeping us informed about our property. We liked the portal to log into our area of the website so we could see potential viewings etc.Our home sold for the asking price in a very short time and we exchanged and completed with no hitches. We would not hesitate to recommend their very professional services.

Jo · 2 December 2021

★★★★★ 5/5

Trustpilot

Highly recommend!

I have recently exchanged on a property I'm buying through Cubitt and West Southsea. Right from the start the team were extremely helpful without being overly pushy about added extras like a lot of other companies I viewed properties with. Ed, Andy and Julie Bramble all helped me at different stages, even helping me find another suitable property when the first seller pulled out of the sale. There was clear, prompt communication throughout and they were realistic about managing expectations. If I ever need to sell (or buy another property.. Hopefully not too soon!) then I would look to do this through C&W.

Rachel · 12 February 2024

★★★★★ 5/5

Trustpilot

We all need a Julie

I cannot fault the service from Cubitt and West at all. I was unhappy with my previous estate agent and Cubitt and West were able to help with more viewings and generally making my home as attractive as possible. The conveyancing wasn't always straight forward but Julie Bramble was amazing chasing agents and conveyancers and keeping in regular contact. The whole company were amazing but Julie went even more above and beyond. I'm so happy with my service

Peter · 21 March 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Charlotte Nash…

Thank you so much to Charlotte Nash Walker for showing us a property that we can now call home! Charlotte was amazing from the get go and was so helpful everytime we contacted her. Amazing and friendly service throughout and made our experience as first time buyers the best! Also thanks to the other lovely ladies in the office, you made our dreams come true. Would highly recommend.Kim and Jim :)

Kim · 20 December 2021

★★★★★ 4/5

Trustpilot

We’ll give it another year

Although we did not secure a sale with Cubitt and West we would like to thank Nicola and Maddison for their efforts. They were always warm and professional throughout the process and over the months the property was listed. They are a credit to the company.

Customer · 9 March 2024

★★★★★ 5/5

Trustpilot

I simply could not ask for better service

I cannot speak highly enough about the team at Cubitt and West. Marcus was professional and delivered on his promise of getting the property rented quickly and efficiency. As for Abbie; I am not quite sure what I would have done without her the last couple of weeks! She has been absolutely fantastic, going above and beyond to help us out. We cannot thank you enough and certainly wont even consider another agent next time.

Sarah · 13 February 2021

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful! They arranged a viewing very quickly. Special thanks to Summer from the Redhill branch who showed me the flat and kept me well informed. The buying process is going well. Many thanks!

Dimitris · 2 October 2024

★★★★★ 5/5

Trustpilot

Extremely helpful for the the older…

Extremely helpful for the the older folks. Brilliant communication throughout. Highly recommend Kevin who offered assurance. The girls in the office are very effective ask following up any tasks required and communicating throughout. I would not choose anyone else

Anita · 10 July 2024

★★★★★ 5/5

Trustpilot

Massive thanks to the Southsea sales…

Massive thanks to the Southsea sales team in securing a purchaser and seeing our sale through to exchange. Maddison in particular was extremely thorough, determined to find the right fit for our seafront apartment. Julie kept us informed and updated throughout. Frustratingly our sale caused a delay towards the end but Julie’s excellent communication skills managing expectations kept the sale on track. Would highly recommend!

Jo · 23 August 2022

★★★★★ 5/5

Trustpilot

Positive experience with C&W Bognor

Had a really positive experience in purchasing my new property. A special thanks to Ben Hanson from the Bognor branch of Cubit & West who has been a delight to deal with. His manner, timekeeping, patience and regular communication has been exemplary. Thank you Ben and keep up the good work!

Dave · 2 November 2023

★★★★★ 5/5

Trustpilot

A huge thank you to Veronica and the…

A huge thank you to Veronica and the rest of the team at Cubitt & West Fiveways. I cannot thank Veronica enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst purchasing a property. I feel that she went above and beyond, and I am so grateful for all the help and advice along the way. Fantastic team.

Claire · 16 June 2022

★★★★★ 5/5

Trustpilot

Pro-active and accommodating

Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.

Steve · 1 October 2025

★★★★★ 5/5

Trustpilot

We went with Cubitt & West because they were honest efficient and reliable

We went with Cubitt & West because the agent we were previously with were messing us about, and they had asked us to lower our price as the market was slowing down. 2 days after moving to them we had multiple viewings and 2 offers at full rental value and the tenant moved in immediately. They were a breath of fresh air to deal with and we will use them again without hesitation, as they were totally honest and trustworthy to work with.

Mark · 18 October 2024

★★★★★ 1/5

Trustpilot

This real agent is just selling cheap products and works for developer only not for customer

This real agent is just selling cheap property and cheap developer's products. Their selected developer and property is constructed with cheap labour and workmanship. They sold the property and after that they don't bother about customer post order.I had purchased the property through them and since I moved in the house there was so many things didn't work and developer was agreed to do the repair and modify as a part of defects clause but didn't acted and did anything. Also developer's works was very poor they used cheap products in construction which didn't even last of 12 months. I raised the concern to every one but neither their developer was doing anything nor this real agent. This real agent only bother about making their commission and don't have any business ethics and professionalism and responsibility towards customer and their hard earned money. I told to this agent to check the developer's work and do your due diligence and verification with customer before you advertised their property to make fools to other customer and act accordingly. I also informed that developer has not done any things which he was agreed also they left all the paper blanks without any details of products in housing which we were purchased and they just listen to developer not to customer. Please don't use them otherwise you would suffer a lot of pain after purchasing. If real state are really bother about the customer then they should contact to customer to help and find the solution which they even failed to do any thing.

Rajeev · 15 October 2024

★★★★★ 5/5

Trustpilot

Paige, a great help!

We were assisted by Paige with the whole process of renting and moving into our new place.Felt she was very understanding with all questions we had and anxiety we had about moving.Always had a smile on her face, thank you Paige!

Kyle · 13 May 2024

★★★★★ 5/5

Trustpilot

Another fantastic experience with…

Another fantastic experience with selling my house. Although the deal took a long time Garry Wheeler was on top of the deal the whole time. Robin was there at the beginning to take property on for sale and managed to find the right buyer almost immediately. A really good team of estate agents snd woujd not hesitate to recommend them - truly professional- karen anthony

Karen · 1 July 2022

★★★★★ 5/5

Google

We recently sold our house through Cubitt and West in Caterham. The house had been on the market for some months with Purple Bricks, but with very little activity. We gave it to Ben who found our buyer within a week. Appreciation to Ben and Lucy, and of course Hannah, Alexandra, Zoe, Silvia and the rest of the team... all did a fine job. The sale took a while to go through because of the chain being quite long and complicated, but it all came together. A sterling team effort. Thanks.

Jonathan · 11 October 2024

★★★★★ 5/5

Google

I have had an excellent experience with C&W Caterham. I had 1 or 2 negative experiences with previous companies and was becoming a bit despondent. C&W showed great energy and enthusiasm and of course managed to sell my property. They had a constant stream of viewings booked for me and were always on hand to keep me up to date or to answer any questions I had. The portal for viewing feedback was a big plus and was always updated within a few hours of the Monday morning after Saturday viewings. I understand now why I see so many "Sold by C&W" signs all around my area. Would highly recommend

Colin · 11 October 2024

★★★★★ 5/5

Google

5 Star service from Alessandra, Lucy and the team at Cubitt and West! They have been extremely helpful in assisting me in my property search and I would recommend them to everyone

A · 11 October 2024

★★★★★ 5/5

Trustpilot

First experience.

Very professional and helpful advice.

Mike · 30 September 2026

★★★★★ 1/5

Trustpilot

Horley Branch - Terrible after sales service

Started off really well. The Horley branch had some staff who were only too pleased to help. Sadly, once the flat was sold the standard of service ( and good staff) just disappeared and plummeted! They simply just don`t seem to care!Staff don't seem to stay long, which meant a decline in continuity and service. Very challenging to speak to aftersales team who always appear to be on the telephone and when you complain there is no acknowledgment or even an attempt to address one's complaint. Equally as poor is their recommended conveyancer team. A litany of mistakes and errors resulting in unnecessary delays to achieving a quick seamless sale. All in all, hugely disappointing.....Not to be used again! Horley has many other Agents to choose from.

Mr · 2 October 2024

★★★★★ 5/5

Trustpilot

Thank you to Cubitt & West especially…Julie Bramble

Thank you to Cubitt & West especially Julie Bramble. Julie guided me through the whole selling process of selling my mums house (of which I knew nothing) professionally & diligently. Kept in constant communication with updates & kept me well informed at all times. Always at the end of the phone listening with empathy to my stressed out rants. Superb service. Julie really is a credit to your team.

Elaine · 26 October 2021