5/5
GoogleRobert Nicholls has been amazing sorting my mortgage out. He’s made everything simple and hassle free. Lynn and Cath in the branch have also been amazing. Thanks to you all. Would definitely recommend everyone in the office.
Trusted Agent profile · Swinton
Your Move Swinton reviews
★★★★★
315 reviews across 2 platforms
Bank Chambers Worsley Road, Swinton, M27 0FW
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Swinton, at Bank Chambers Worsley Road, is rated 4.7 out of 5 across 315 reviews on two platforms, including 306 Google reviews rated 4.7.
Reviews
Every review we hold for the Swinton office, from every platform, shown as written. First names only.
Google5/5
GoogleYour Move were great to deal with. We bought our houses and rented the properties through them. Josh, Cath and Lynn were all extremely professional, efficient and helpful with us. A very easy company to work with.
1/5
GoogleNot sure where all the good reviews came from but I would give a zero star if I could - it was so unprofessional for the agent to be late for more than 30min for a booked rental viewing, without any calls to notify their lateness, leaving me in the rain after me arriving there 10min early with my job schedule moved around, and never apologising when I patiently waited and called them twice only to receive a response “will be there in any minute; there’s nothing else we can do”. Finally the agent never showed up before I left so no viewings at all but only a waste of 1.5 hours. PLEASE RESPECT THE TIME OF OTHERS AS A MINIMUM
1/5
GoogleAbsolutely awful, my wife and l were looking for a flat to downsize to,and after turning down three because they were not pet friendly,the one we found on your moves books fitted the bill. My wife asked An assistant, was it pet friendly,she said she wasn't sure but would get back to us,five minutes later she rang back saying it was ,the senior assistant had assured her,when we took our ID we asked again and were assured that if the lady said that it would be correct as she had over twenty years experience .we moved in on the 18 of December and the first resident who saw our dog informed us that pets were not allowed. As if this year had not been bad enough,this has totally spoiled Christmas and New year for us, luckily up to now all the residents l have spoken to have no problem with our dog so we are taking it day by day,but l would not recommend them after our experience.
5/5
GoogleI've been using Your Move for a number of years now and the service has always been top notch, whether it has been the process of looking for a new house, the transition of moving in or the maintenance of the property I have been in. Most recently I moved from a house to a flat as it was in a location I preferred and throughout the process I was kept informed of what needed to be done next and estimated time frames in a professional but also friendly manner. In particular was Sammy, who kept me up to date on everything to do with the move. It really made the whole process smooth and secure, I was never waiting around or second guessing what was going on. I think the mix of professionalism and friendliness was key. I must also mention Rosie who I spoke to a few times; she was also very knowledgeable and kind. Thanks again for a great service.
5/5
GoogleYour Move in Swinton had an excellent team lead by Lynn. Even during the period when we have had Covid affecting our lives, they managed to achieve the price that they promised to get for my property, and I am absolutely delighted with this. George valued my property, he was professional, informative and supportive, especially as I had never sold a property before. I cannot rate this team of people highly enough and thank them that they enabled my sale to be totally stress free. Well done Your Move Swinton.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service, Joshua & Katherine were a great help and always on hand to guide me through the process and answered any queries I had! Highly recommend they have made it an easy and quick process.
5/5
GoogleI would highly recommend this agent! I just want to say a special thank you to Josh. I found him to be very knowledgeable and professional. He kept me updated every step of the way!
5/5
GoogleLeah and Catherine both helped and went beyond in the aid to sell and help with ad hoc requests from me as the I had moved a long way a way. I would score more stars but I can’t
5/5
FacebookThanks Mark, you kept me fully informed throughout our property search ... very much appreciated �. Out of all the estate agents, you were the one who kept us in the loop regarding new properties.. thanks again �
5/5
GoogleAbsolute amazing people! Holly was so helpful and cant praise the service enough from her and everyone we encountered We are first time buyers and we are so happy in our new home :) Thank you
5/5
GoogleI have worked with Sammy for a while now and I can only highly recommend Your Move services from sales to lettings as well. Very professional, always responsive and high customer care culture.
5/5
GoogleSammy and all the staff at Your Move Swinton have been brilliant. The service has been excellent, very professional but friendly at the same time. They are very proactive, responsive with regular communication and updates throughout. I would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Hi John, Thank you for taking the time to leave your kind review, we are always delighted to hear positive feedback about our team in Swinton. Best Regards Lynn
5/5
GoogleSam has been amazing on our renting journey! He has been very clear and honest. Just what you need when going through moving! Thank you again! Will recommend you all 😊 …
1/5
GoogleWhat a disappointment, after receiving great service from both Josh and Sammy, the tail end of the service completely let the whole experience down. I was advised to take out an inventory to ensure that my property was returned in the same condition in which I left it. Unfortunately this is when the nightmare has started. The inventory was full of blurry pictures and damages that weren't recorded. The excuse was very simply we don't care, you have paid for the service and we don't want to do anything more for you. I would highly recommend that you don't take on any extra services as this will just result in disappointment which has now tainted my overall view of the company. I unfortunately would recommend this company for renting out your property, unless you want poor aftercare.
5/5
GoogleIt was my first experience of selling a house and I was really happy with the process carried out by Your Move. They responded to emails promptly and kept us updated throughout. Also - they negotiated a very good sale price much higher than what other estate agents quoted. All round I was very impressed by their service. I would use them again if and when I come to buy/sell/let/rent any property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been dealing with Leah Sweeney, she was always responsive and helpful.
Agent replied · 21 June 2024
Thank you for taking time to write the review 😊 …
5/5
GoogleHolly was absolutely fantastic! She went above and beyond all the way therough the process. When part of our chain dropped out Holly sorted it and kept the ball rolling! Excellent service.
5/5
GoogleGreat service and support offered by Lynn and the team, they really helped us with everything during our first move and couldn't be happier to help.
5/5
GoogleHolly was absolutely fantastic! She went above and beyond all the way therough the process. When part of our chain dropped out Holly sorted it and kept the ball rolling! Excellent service.
2/5
GoogleJust completed purchasing a house listed by your move. Quite an incompetent estate agent: Lost/forgot bookings, needing me to constantly rearrange. Failed to inform the current occupier that I was coming for a viewing until 5 minutes before arrival. Didn't know any details about the house that would normally be useful to a buyer (age of boiler, council tax rate, rough cost of bills etc.) Upon handing over of keys, didn't inform me of the burglar alarm code, leading to me setting the alarm off. They have friendly staff over the phone though, so that's nice.
5/5
GoogleGreat service from Yourmove, from valuation to completion, offering constant support throughout and ensuring a stressful event moved along with ease. Friendly and approachable staff who were always happy to pick up the phone and help from start to end.PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Hi Thank you for your kind review, we are always delighted to hear positive feedback about out team in Swinton. We will be sure to pass on your feedback. Best Regards Lynn
5/5
GoogleFantastic professional service especially during these uncertain times. The whole team are extremely helpful and special thanks to Samuel for all the help!PositiveResponsiveness, Professionalism
5/5
GoogleJess has been really helpful with the search of our next property. Professional and friendly throughout the whole process, thank you Jess!PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
