5/5
GoogleProfessional, polite, and efficient. They really care about their customers.. keep up the good work..
Trusted Agent profile · Swinton · Greater Manchester
Keenans Estate Agents Swinton reviews
★★★★★
797 reviews across 2 platforms
113 Chorley Road, Swinton, Greater Manchester, M27 4AA
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Keenans Estate Agents's office in Swinton, Greater Manchester, at 113 Chorley Road, is rated 4.3 out of 5 across 797 reviews on two platforms, including 289 Google reviews rated 4.4.
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Reviews
Every review we hold for the Swinton office, from every platform, shown as written. First names only.
Google3/5
TrustpilotRefused a second viewing
We viewed a house as first time buyers, we loved the home but as a young couple that’s never looked to purchase a house before, we had a look around briefly and then later that day put an offer in because we loved what we saw! Our offer hadn’t yet been accepted but we called to arrange another viewing to have another look around and explained that we didn’t look properly and wanted to check to see if things were working but were told that they presume things are working as it’s being lived in at the moment and if we wanted another viewing we would have to retract our offer as they want to know we’re ‘serious’ about buying. As first time buyers we weren’t sure of the process and didn’t want to miss out on the house so we stuck with our offer and didn’t view again before our offer was accepted. After speaking to a mortgage advisor, we’ve realised this isn’t standard practice and has resulted in us living in a property we aren’t entirely happy with, one of the issues being damp. If we could have had a look again with others maybe they would have been able to point out signs to us. Really unprofessional and quite upsetting for us now living in a house with problems we can’t afford to fix.
5/5
GoogleMany thanks to all the team !! Always kept up to date and eventually finding me the buyer I needed!! Many thanks again , I would recommend Keenan's .
5/5
GoogleVery good service by Keenans, especially from Nikki Winstanley. Quick service, very kind and helpful.
5/5
GoogleKeenans (Swinton) have been fantastic throughout the entire process of selling our house. Keenans guided us clearly through the process; valuation, listing, viewings, negotiation and finally to completion. Each member of the team (Nikki, Elle, Matthew, Georgia, Kayleigh and Lisa) we have interacted with have been professional, informative and friendly. I would recommend their services to anyone looking to buy or sell a home.
1/5
TrustpilotTerrible company tried getting address…
Terrible company tried getting address to view a property i liked twice They are quick to get financial advisors on the case Could not even give me a chance to view disgusted in this company and its employeesHow the hell can you buy somewhere if they do not tell you where it isAAAArrrrrghh
Agent replied · 20 January 2024
Andy We’re sorry your not happy with your recent experience and that you missed out on the property you enquired about as it was no longer on the market. We would of course be more than happy to help you find something similar . Please contact us at head office where we would be more than happy to discuss this further with you
5/5
TrustpilotFantastic efficient service
Fantastic efficient service from Keenans, our sale went through really quickly and smoothly (which we required for our onward purchase), we owe massive thanks to Emily who was really on top of things and always there to reassure us.
1/5
TrustpilotThere was no option to give Zero Stars...
Keenans replied to my prior review saying "Compliance" was an issue when it was not.
Agent replied · 22 November 2024
Nick What may appear to be a simple exception to yourself, has potential legal and financial consequences to ourselves, which we are not willing to forgo our accreditation to accommodate. We do have a choice as to who we wish to represent and sadly on this occasion we have chosen not to market your home. No amount of public slander is going to make us change our mind on that matter. We wish you the best of luck with the future marketing of your property and hope you find someone that can represent you accordingly.
5/5
TrustpilotWould highly recommend Keenans
I would highly recommend Keenans to anyone, I dealt with mainly Jonathan and Luke, and found both very friendly and professional throughout. Both kept me informed at all times on how things were progressing. Would certainly use again.
5/5
TrustpilotReally quick and helpful service.
I had a really pleasant experience with Keenan's Estate Agents during the purchase of our first house! Both Kayleigh and George were exceptional at viewings and on the other end of the phone to assist with any queries.
1/5
TrustpilotWorst estate agency I been dealing…
Worst estate agency I been dealing with- from start to finish. Massive rotation of staff, lots managers “of managers”. Whole company structure is a joke- nobody is responsible for anything.Opted for full managed service as landlord. They haven’t inspected property, nor checked tenants, they been collecting money and thats it. Tenants trashed newly renovated property and left unpaid bills. Cannot get deposit back, communication is poor- this looping for 5 months now. I will be raising a dispute with my legal team to deal with those cowboys to get my money back as have full trace of evidence (if will not get money back). Been nice and polite, but enough is enough. Advise to Directors and senior staff- reduce your staff, you don’t need dozens of managers who do nothing. Even Keenans employees admitted that lettings side of business is struggling due to internal issues. Please don’t ask to contact you to resolve those problems as I am contacting you every day.
5/5
TrustpilotJames blundell and the team at Keenan’s…
James blundell and the team at Keenan’s are very professional at what they do, they are there when you need them and get the sale threw fast with no hassle. Thank you Keenan’s for all your help
1/5
TrustpilotVery Poor Property Management Service
As a quick summary, they are not managing anything after the contract is signed.I bought this buy-to-let property from Keenans, they are doing alright, therefore I do expect they will offer me the same level of service when using them to manage to let off the property.Their salesperson is passionate and impressive therefore I’m happy to sign the contract with them. But very unfortunate, I guess that salesperson is the only person who is passionate about their property management team. As agreed, they did quote all items that need repair or work to me, and I transferred the required amount in less than 12 hours, I think it’s reasonable to expect they will act quickly as they already received payment, not necessarily in days but at least within 1-2wks, and I waited for 6 weeks they still not complete the work (the work should take 3-4 day). Most importantly, I still have no clue about when they will complete the job.I called/sent emails to them numerous times, and I never get a direct reply to my question, I’ll call you back later is the only reply they use but they either do not call back / not answer your question directly.Maybe updating the status of work regularly is too difficult for them, but I believe it’s very basic when someone says they are managing something, let the customer know what to expect, and have no surprise. But their property management team failed to do so, I don’t know when the property can be let, what else needs to be done, how long will it keep unoccupied, and how many more bills I need to pay. Now it ends up in a lose-lose situation, especially during such a market situation which is out of the property to rent, but I must keep mine unoccupied and not get any rental income, and Keenan doesn’t get the commission too.I tried to look for a channel to complain, but it seems it's not available.
1/5
TrustpilotPoor lettings management
If you are a landlord - I would not recommend using keenans to manage your property.When my tenants handed in their notice - they didn't tell me or do anything about it so the property was empty a month longer than it needed to be.They never respond to emails to the enquiry inbox, and don't have any sort of processes in place to manage the property. For example when the property was empty they did not tell the utility companies my forwarding address to contact me so I've had to chase this up myself and risk having unpaid bills.They have caused me an undue amount of stress and I will leave them soon as they have broken their side of the contract numerous times and so I have no confidence they are looking after my property.Really poor service, incredibly stressful to deal with and overall disappointing experience.I have used other lettings agents in the past who are much better so I know they are not all as chaotic as this.
4/5
GoogleGood service and helping people with follow up with the seller
5/5
TrustpilotExcellent estate agents
Keeping me totally informed and up to date so far. Very pleasant and helpful staff.
5/5
TrustpilotElla Walmsley
Ref 4335629 Epsom Way, AccringtonWhen I decided to put the house up for sale, Keenans was the first choice. My contact was Jonathon who maintained contact during the following two years while probate was being progressed.When probate was granted Ella took over the conveyancing and kept me up-to-date. The sale went through remarkably quickly. I met her three times and found her accommodating and efficient.My enquiries were dealt with promptly and accurately and it was a pleasure to talk with her.Although Ella had numerous clients constantly in attendance it always seemed she was working just for me.RegardsPat Thornton
1/5
TrustpilotThe company discriminates against…
The company discriminates against people on benefits. People on benefits have to provide a guarantor which is ridiculous and unfair, as most people on benefits are less likely to have that, the rent gets paid the same as if you were working so policy that makes no sense. And the very lovely gentleman slammed the phone down on me when I said I would leave a review. If you don't have a brain cell the last sentence was sarcasm.
5/5
TrustpilotAll went to plan
All went to plan, the Clitheroe Office handled all inquiries efficiently , we were kept up to date with each step along the way, we sold quick that expected. Thanks for all your help. Merry Christmas
5/5
GoogleThe best service ever,Emma and her team dealt with the sale of my property promptly and professionally, brilliant service , highly recommend
5/5
TrustpilotSold two houses and bought one
Sold two houses and bought one. Ella and the team were incredibly helpful and took alot of the stress away. Kept me updated and were very helpful throughout the process.
5/5
GoogleWe used Keenans to sell my late father’s house, and cannot recommend them enough. From the initial meeting with Simon Worthington, the valuer, through to the agents that handled all the correspondence, we felt supported and well advised. Communication was excellent, and we followed Simon’s advice from his initial assessment and the sale was quite painless. From what could’ve been a difficult and emotional time as we handled my father’s estate, we were helped and guided by Simon and the rest of the Keenans team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFive stars not enough
If I could give more than five stars I would!I dealt with Keenans both buying a property and selling my own and in both regards I couldn't have asked for a better service. Georgia in the office was nothing short of super efficient in all her dealings. Whenever I sent an email I received an almost immediate response. I was kept informed of all developments on an ongoing basis and received lots of helpful advice along the way. Helena the valuer in respect of my sale was also super efficient, polite and very professional. In fact in all my dealings with Keenans all members of staff have been efficient, courteous, polite, friendly, informative and very professional. In short, highly recommended.
5/5
TrustpilotVery professional service all round
Very professional service all round. Sam did a great job on the selling side & Faye was excellent at keeping us informed & keeping it all moving along. We were very happy with the service provided.
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