Hills Swinton reviews

★★★★★ 1/5

Google

Forward a request via Rightmove.co.uk to view a property and made it clear I want to be emailed and not called. I was called by Amy, had to ask her to email me. She did do that and stated they are not able to arrange viewings via emails. I queried why, as this is not an issue for other estate agents and as a disabled person, it allows me to process information better. No further contact from her and a reply to my request to see policy around this. Tried to reach out to the office and asked for branch manager to get back to me via email. Chris rang me today. I explained again that I prefer to communicate via email. He ignored me and kept speaking without acknowledgement of my request. I had to repeat myself 3-4 times and he then said that he would email me. He hasn't. As a disabled person, their operations are discriminatory and rude. There is no need in a world where GDPR is a serious issue, for contact preferences to be ignored and dismissed. Update: Chris you could ask all the questions in an email surely. The fact that despite my very clear request to communicate via email and valid reasons behind this, such as work and disability you ignored me several times. The fact is you exercised bias and acted discriminatory.

MD · 28 May 2022

★★★★★ 5/5

Google

Really great service provided by Jack. He provided me with a great viewing & once the offer was accepted he kept me me informed & answered all my queries very quicky. Would recommend Jack! Thank you

S · 15 February 2025

★★★★★ 5/5

Google

All the team at Hills have been very helpful and professional in that I have never sold a house before and this was for my 93 yr old Mum. Hills have been patient in explaining at every stage so that I could feed back to my Mum and any questions that we have had they have been happy and contactable to answer for me. This made the process a lot smother for myself and Mum.

Carolanne · 4 June 2025

★★★★★ 5/5

Google

We recently sold our property through Hills Estate Agents and had a fantastic experience from start to finish. John came out to meet us initially and immediately put us at ease by clearly explaining the process and setting realistic expectations. Throughout the sale, Taylor and Jack in the office were always just a phone call or email away, answering any questions we had promptly and professionally. When it came to purchasing our new home, Chloe showed us around and impressed us with her enthusiasm and knowledge. The whole team made what can be a stressful process feel smooth and straightforward. We would definitely recommend Hills Estate Agents to anyone looking to sell their property.

Robert · 21 March 2025

★★★★★ 5/5

Google

Just sold my home through Hills Swinton. They advised well on pricing, kept me informed and up to date with the process. Also having such a good viewing agent as Chloe showing potential buyers around really helped the sale process. I would very much recommend them

Chas · 26 February 2026

★★★★★ 2/5

Google

My son had used previously Hills and dealt with Chris so I used them on his recommendation. Unfortunately my experience was not as good as his. There was very little communication with Taylor who was dealing with the sale of my deceased fathers property in fact the most communication was me telling her she had sent the wrong information to me. In fact I think only spoke to her on one other occasion and that was her telling me the agreed completion date wasn’t going ahead with very little explanation why. I have read some good reviews so maybe the Covid situation and the stamp duty has meant estate agents are busier and operating differently but it was not the best experience.NegativeResponsiveness, Professionalism

Susan · 28 August 2021

★★★★★ 5/5

Google

Hills Residential Swinton provided an outstanding service throughout the process of selling our house. Everyone we interacted with from the team was helpful, friendly and very professional! Everything from the initial advertising of the property, through arranging viewings and negotiating with buyers was done very efficiently with minimal hassle for us - I would highly recommend them to anyone! Huge thanks to Taylor, Chris and Frank for making sure each step of our sale went as smoothly as possible!PositiveResponsiveness, Quality, Professionalism, Value

Katalin · 28 August 2021

★★★★★ 1/5

Google

Worst regret was choosing this company to sell our home as soon as the initial bit is done the customer service is terrible. The staff at the Swinton office are rude. A lad called jack just answers the phone like he's picking it up to his …

Katie · 22 January 2026

★★★★★ 5/5

Google

The sales team came in and gave it the old spiel but the house was already sold after we gave them a buyer.......BUT the reason for the review is Taylor Norris has been absolutely fantastic during the process. Its been very difficult managing a complex chain and she's gone above and beyond by giving me very detailed updates. Shes really polite, friendly and knowledgeable. She even did all of this during her days off. She's the person you deal with once the sales team have done their bit and personally I believe she's made this sale so much easier for us. Honestly I couldn't speak more highly of her for the service she has given us. Thanks Taylor

Darren · 28 May 2021

★★★★★ 5/5

Google

They're good. Really good. Honestly, I can't fault them. Things started, as they usually do, with a viewing where we got plenty of time to look around the house, meet the agent, talk to the vendor and so on. After that we went to the office and were offered a drink, and had a sit down meeting with their mortgage adviser who was extremely knowledgeable and spent over an hour explaining everything to us in a way we could understand. Things felt good and we moved forward. About two months into the process our conveyancing began to hit problems. Nothing to do with Hills, and too complicated to go into here. The point is, Hills were there for us throughout. The level and standard of communication was exceptionally good. I think the longest I had to wait to get through to a a human when calling up was about 10 seconds, and I was usually through to our property consultant (Lauren) in less than a minute. If they weren't available I was always given the option to leave a message, stay on hold, or get a call back, and even then I didn't have to wait long before I got what I needed. The last month, seven months into the purchase, was absolute hell. This could quite easily have been made orders of magnitude more frustrating if it weren't for the staff at Hills. Solicitors were chased by email and phone almost daily at times and the Hills staff were always calm, always pleasant, and took their time to listen and understand the issues. After we withdrew from the purchase there was no sudden change of attitude, no silence, no pushy sales tactics. Just the same level of service, an expression of good wishes, and an offer to help if there was any further assistance we needed. These guys are seriously, seriously good, and I'd go back to them any day.

Drew · 28 May 2020

★★★★★ 5/5

Google

Lauren Lomas was very helpful to us as buyers by listening carefully to our requirements and contacting us when Hills Estate Agents received instructions of properties that may be of interest to us. She arranged a viewing for one straight away when it came to market, and I'm delighted to say that we have now purchased it. When our solicitors were not responding promptly to the Vendors solicitors, Lauren kept us informed and that allowed me to chase at our end. I would highly recommend her.

Clair · 28 May 2020

★★★★★ 5/5

Google

Hills were great to deal with.Jack made the process stress free with good communication.Really pleased with how smooth the sale went.Thank you

Darren · 26 March 2025

★★★★★ 5/5

Google

Fantastic service when purchasing our new property. We sold our property with Hills and also purchased a property with them at the same time. All staff are really helpful and friendly. Was kept updated throughout the whole process. Amazing team at the Swinton branch.

Sonya · 26 March 2024

★★★★★ 5/5

Google

Recently dealt with Hills to sell my dad’s property. Came in early with a valuation for Probate purposes. The house went on the market, a buyer found within a week. The team keep you informed and are pleasant to deal with. Overall a really good outcome. Would definitely use them again in the future.

Patrice · 12 August 2025

★★★★★ 5/5

Google

Had a first class experience selling my house with Hills Residential in Swinton. The team are very proactive and communication is excellent. They went above and beyond to assist me in selling my home. …

B · 22 January 2026

★★★★★ 5/5

Google

Amazing Estate Agents! Friendly, easy to communicate with, found us our forever home and gave us a lovely moving in package. Would highly recommend! Taylor, Chris and John were all really helpful in supporting and communicating with us.

Natasha · 26 March 2024

★★★★★ 5/5

Google

The entire team at Hills has been genuinely exceptional from start to finish. Everyone at Hills takes customer service and satisfaction 100% seriously. I genuinely cannot fault them - from their excellent marketing advice to their superb after-sales support. I would absolutely recommend Hills to anyone.

Roddy · 26 September 2025

★★★★★ 5/5

Google

Thank you very much for Hills sales and auction teams follow-up and for all your assistance throughout the auction process.We sincerely appreciate your support and professionalism in helping us. we would like to take this opportunity to …

Ivy · 22 November 2025

★★★★★ 5/5

Google

Just bought a house through Hills and dealt with Sarah, who i must say is possibly the best person i have dealt with in an Estate agency. Although the process was delayed, which was down to solicitors in the chain, she was very helpful, provided regular updates and chased others along in the chain. Every chain needs someone like Sarah moving things along. Wouldn't hesitate to buy or sell through Hills again.

Adele · 29 May 2018

★★★★★ 1/5

Google

update: a guy called chris and labelled himself as the executive director of the company called on 4 apr. he just further insist that i was wrong in the first place. he missed out the fact that his colleague agreed to call back but never call back. promised to reserve a place but never. may i know who had broken the promise here? this guy called chris then written a comment here accusing me not being polite, but he never look at himself in the mirror. i have been calm and polite to take the call, and found out that he is just calling again to defend his colleagues so i said, " let's not waste our time as we are doing real business." if you want to experience rude service, you are more than welcome to try this agency. with chris as the so called executive director, obviously he "allows" his colleagues to be as rude as him. shocked to find a company who promote someone like this as the executive director who doesn't know how to respect a customer. ================================ old review: when you call to arrange a viewing, this estate agency has a tendency to say they are busy dealing with the vendor and they will call you back to arrange a viewing for you, and then you heard nothing, when you call back the other day, they said they have put you on the waiting list, and therefore you miss out the opportunity to view a property. this had happened to me twice, even their advertisement or video is just out and you call to arrange a viewing. when you explained to them about the situation, they will just say it's fully booked and ask you to xxxx off. (as reflected from the behaviour of a colleague called Jack) next time when you hear they will call you back, do not trust that. arrange the viewing immediately or you will miss out the opportunity again.

Sam · 29 April 2024

★★★★★ 5/5

Google

We had a great experience with Hills. As first time buyers we obviously had a LOT of questions and the team at Hills were always available to speak to us and advise. This personal touch made what is known to be a really stressful experience, actually really easy and straight forward! We had a couple of instances where some issues came up, but the team at Hills mediated the conversation between us and the vendor and stopped any delays from happening, meaning we could complete on the agreed day. 10 out of 10 service with no hidden costs… could not recommend highly enough for any first time buyer!! Thank you Hills :)

Ryan · 26 March 2024

★★★★★ 1/5

Google

I had an awful experience. The staff was so rude, i wish i knew his name. I got an email which asked me to call back, the guy didn’t wanna listen to me and proceeded to say “i cannot book you in for a non existing property” whereas i was asked to call back

Anindita · 26 March 2025

★★★★★ 5/5

Google

Highly recommend Hills. Excellent communication and always someone at the end of the phone to answer queries. Professional yet friendly approach. Very proactive in marketing my property and no issue in relation to attending viewings when I was unable to be present. A great all round team!

Janice · 8 April 2026

★★★★★ 5/5

Google

Our Family switched property agents to Hills Estate Agents as we needed a results driven agency to sell our house in this uncertain economic climate. …

Shiromi · 22 December 2025