Hills Swinton reviews

★★★★★ 1/5

Google

I would not recommend Hills based on my experience selling my property. Despite conducting over 10 viewings, feedback was rarely provided unless I repeatedly chased, which was a month after a large bulk of the viewings. When it was eventually sent, it came as a delayed list of bullet points after the team had contacted viewers all at once, rather than timely, constructive updates after each viewing. Communication throughout was poor. I was told on multiple occasions that staff had attempted to call me, despite having no missed calls or voicemails. On the few occasions feedback was given promptly, it was delivered in an abrupt and unprofessional manner (for example, being told simply that a viewer “didn’t like it, it wasn’t great”), which lacked any useful detail or basic customer care. General telephone manner was also lacklustre, not the general attitude you’d want from the salespeople of your property. Viewings were frequently conducted by a trainee rather than an experienced agent, and there were instances of lateness without prior notice to either myself or the viewer. On one occasion, muddy shoes were walked through the property, resulting in damage to a cream rug. When I decided to withdraw and change agents, I was told by the branch manager that I would be unlikely to sell by doing so. In reality, I sold my property within 5 days of switching, which speaks for itself. I had chosen to withdraw my sale with Hills due to the above, but also because they had a lack of marketing ideas and I also experienced four weeks without a viewing, despite reducing the price. The process of returning my keys was also unnecessarily difficult, with initial resistance to posting them (despite initially telling me that they would of course get them back to me, as I was away with work at the time) and ultimately them being returned in a flimsy envelope via second-class post. Overall, the experience was marked by poor communication, lack of professionalism, and inadequate service.

Lauren · 1 April 2026

★★★★★ 5/5

Google

I recently purchased my first home and had a fantastic experience with Hills. Jack, in particular, was exceptional from start to finish. He truly went above and beyond at every stage of the process. I was able to push the sale through with the vendors in just five weeks, and Jack was instrumental in making that happen. He was always on top of correspondence, quick to contact the vendors, and incredibly responsive to emails. What really stood out was his dedication - he was even contactable on his days off, which made a huge difference during such a fast-moving process. When I picked up the keys, I was welcomed with a bottle of prosecco and a congratulations card, which was a really thoughtful and supportive touch. If I ever decide to sell or buy another property in the future, Hills would absolutely be the estate agent I’d return to and recommend without hesitation.

Emily · 22 March 2026

★★★★★ 5/5

Google

We saw our forever home advertised by Hill Estate Agency and decided to put our house on the market with them. Within just one week we had 7 viewings and received 5 offers, which completely exceeded our expectations. As first-time sellers, we were a little nervous, but the whole experience was made so easy. The communication and transparency throughout were excellent, and we always felt informed and supported. We couldn’t be happier with the service and would absolutely recommend Hill Estate Agency to anyone looking to sell their home.

Lucy · 26 January 2026

★★★★★ 5/5

Google

We sold our property with Hills Swinton. What a fantastic service from start to finish. The selling and offer process ran smoothly and our house was sold after 4 weeks. As we haven’t ever sold a property before so we had no idea what went into the sale after we had accepted the offer. We soon realised that this was where all the finer details happened. It was a long few months chasing and sending paper work back and forth but without the after sales advisor- specifically Rebecca Nicholson who was looking after our file we wouldn’t have been able to get it finally completed. It was a really long process mainly because it was such a long chain and we eventually had to break the chain. Rebecca Nicholson guided us through every step of the way and chased and chased for us daily. When she said that she would get back to us, that’s exactly what she did. She would always send me updates when promised. Rebecca is an absolute credit to Hills and went above and beyond for our sale to compete. We are extremely excited to finally have a completion date and really would have given up on the process if we didn’t have the support from Rebecca. Thank you team Hills Swinton! Lisa Whitehead

Lisa · 26 October 2025

★★★★★ 5/5

Google

My experience with Hills Lettings has been nothing short of amazing! As a first-time tenant, I couldn’t have asked for a better team to guide me through the process. From the very first point of contact, Tony was incredibly thorough and professional. He took the time to explain every step clearly and made sure I felt comfortable and informed along the way. Once everything was set in motion, Isabella, the property manager, took over and she has been absolutely wonderful. Her communication is always prompt, her responses are detailed, and she never hesitates to answer any questions or provide support when needed. She genuinely goes above and beyond to ensure everything runs smoothly. I truly appreciate the professionalism, efficiency, and kindness shown by the entire team. Hills Lettings has made what could have been a stressful first experience feel seamless and pleasant. I highly recommend them to anyone looking for reliable and caring property professionals!

Ornella · 26 October 2025

★★★★★ 5/5

Google

I've just sold my house through Hills Swinton and they’ve been absolutely amazing throughout the whole process. Having now both bought and sold through Hills, I can confidently say I’ve had great experiences each time. A big thank you to Taylor, who kept me updated every step of the way and really helped make the whole process as stress-free as selling a house can be. Both Taylor and Jack were fantastic when it came to hosting viewings, and thanks to them, we found a buyer really quickly. I couldn’t recommend Hills more highly, professional, friendly, and efficient from start to finish. Thanks again to the whole team. I’ll definitely be using you again in the future.

Lucy · 26 October 2025

★★★★★ 2/5

Google

many thanks for the house sale completion. I need to point out the staff were really friendly and engaging before my offer was accepted. I put an offer in excess of £20,000 above asking price. I was a first time buyer and needed a few days longer to organise myself. The first week after acceptance of offer, I needed time to organise solicitor. this took me 10 days. The staff would ring frequently and abruptly questioning me about this, telling me this needs to be done ASAP. I understand the process needed to flow. The sale was completed in 10 weeks which I am glad about. However, I would have appreciated a level of empathy and understanding. There was no need to cause panic. Hence two star.

Dr · 26 September 2025

★★★★★ 5/5

Google

Great service provided by Hills, used them previously and would use again. The house we sold through Hills Swinton - Chris and the team were fantastic from start to finish, Jack in their office was very approachable and proactive. They were able to get a sale within a week of putting on the market. The house we bought was through Hills Eccles, again the service was fantastic and Holly in their office dealt with the purchase and was brilliant. She went out of her way to ensure the purchase went through successfully! Would definitely recommend, they are the best in the area and they know the local market and how to sell!

Marcus · 26 September 2025

★★★★★ 5/5

Google

I would highly recommend Hills of Swinton. Many thanks for all your hard work and support. Chris and the team at Hills have worked above and beyond. I was kept updated every step of the way. Lots of advice with the sale/auction - the auction process moved quite quickly, faster than a sale. It’s been a difficult process for me personally. Hills of Swinton have been so attentive and supportive. Thank you once again to Chris and the team - HILLS - SWINTON

Lisa · 3 August 2025

★★★★★ 5/5

Google

I don’t normally leave reviews, but I do often read them. I would just like to say that I think bad reviews sometimes tell you more about the person that wrote them! (Good service goes both ways) I have recently sold with Hills in Swinton and had a brilliant experience. They were very proactive and the whole team was nothing but friendly & professional and they always gave me feedback and good advice. I understand that an estate agent can’t make someone buy a house, and people will only buy if the price matches the condition. John wwas very professional and gave me an honest valuation, chloe was great when she showed people around, and Chris and Taylor and Jack were always available and actually sold my house for more than it was on for! I also bought a house with another estate agent in Swinton and they were nowhere near as good as Hills to deal with. I would definitely recommend Hills to anyone who wants to sell.

Joanne · 1 April 2026

★★★★★ 5/5

Google

We sold our house with Hills Swinton. Fantastic team throughout. We had a long wait due to such a long chain and was kept updated by Rebecca Nicholson. Rebecca kept in constant contact with us and chased things up for us constantly. Thank you for all you help Rebecca you really worked so hard for us to finally get our purchase completed. Shaun Whitehead

Shaun · 26 October 2025

★★★★★ 5/5

Google

Used Hills for quite a complex sale, came across various hurdles and quite a lot of what felt like dead ends. Taylor always remained calm and professional but added a nice touch of friendliness that made us feel we weren’t just “another sale”. Always taking my bajillion calls and answering my constant emails. Taylor made a difficult and at some points what felt like a never ending sale happen. I also liked the fact that Chris jumped in if Taylor was dealing with another client. Always fully briefed and knew our situation. Thank you both for finalising our sale and for keeping me sane! Highly recommend

Kelly · 26 March 2025

★★★★★ 5/5

Google

I wa struggling to sell my property with another estate agents I wasn’t even getting viewers through the door Taylor at the Swinton office obviously had noticed this and personally posted a invitation through my door to see if they could help. I gave them a call Chris came to visit me explained by thr finish and standard of my house this should of sold by now I allowed them to market the property the house went on the market with hills on a Thursday by social media which was great they used videos and improved the pictures by the following Saturday Chris did a group viewing I received an offer well over the asking price which we accepted yes they sold the house within 3 days whereas it had been on the market with previous estate agent 6 weeks from start to finish couldn’t fault Chris, Taylor and the team

Steve · 26 March 2025

★★★★★ 5/5

Google

After a rocky start to our house sale with another estate agents I spoke to Jack Ashton from Hills, he was involved with the sale of the house we were purchasing, the sale of our house had fallen through so Jack said Hills would take us on, …

Suzanne · 22 January 2026

★★★★★ 5/5

Google

Hills Swinton, have been amazing, with the sale of our house. Wish we was also buying from them. Taylor and Jack have been so helpful and friendly, we couldn't have done it without them. There a credit to Hills. Thank you so much and also a massive thank you to Chloe for showing everyone around. 100% recommend Hills.

Kirby · 26 September 2025

★★★★★ 1/5

Google

Awful experience with Hills. As my wife has mentioned, we attempted to sell our property with Hills, and they were simply unable to do so. Chris has replied below saying that it may be due to *in quotation marks* the standard of ‘refurbishment’… We went off THEIR valuation, not ours. And also dropped the price twice, as our property wasn’t shifting under Hills. If the (in their sarcastic words) “refurbishment” (when we actually spent £27,000 on refurbing the property from the sorry state it was in when we bought it), was not to their liking, then perhaps Hills should learn how to valuate the properties they’re marketing better. The customer service from Chris, and colleagues, was god awful. Completely unprofessional, the office phone was answered in a completely dull tone as if they had been inconvenienced by us calling (we’re not the first person to say this too, clearly!) We purposely waited until we completed on the property sale to leave a review, mainly to not tempt fate, but managed to sell 5 days after leaving Hills and changing agent, after it being on the market with Hills for months. And finally, Chris mentioned a previous agreed sale for our property, it was by a complete time waster who they couldn’t even get hold of once we accepted their offer. Hardly something to use as a pointer. I wish I had never ever dealt with Hills. By a country mile the worst agent I’ve had the “pleasure” of dealing with. Thank god I won’t be doing so again.

Howard · 1 April 2026

★★★★★ 5/5

Google

I had a great experience with Hills Property Auctions. Chris Robinson and the team were professional, supportive, and responsive throughout the entire process. They were always quick to answer questions, clear in their communication, and …

Mahmoud · 22 January 2026

★★★★★ 5/5

Google

Very happy with the service I received from Hills. I've bought and sold a fair few properties over the years and can happily recommend Hills. They provide a personal service. Are always available on the phone. They go the extra mile for you. Special shout out to Taylor and Jack in particular, both of whom really cared and nothing was too much trouble for them!

Danie · 26 March 2025

★★★★★ 5/5

Google

Viewed a Property on Station Road in Swinton as an Addition to my Property Portfolio, The Staff in the Office were Extremely Helpful and the Girl who did the viewing was Punctual, Polite and Knowledgeable. Fantastic Service all round, I will definitely use them again in Future.

Scott · 2 September 2025

★★★★★ 4/5

Google

Hills were good, although a little transactional. I have to say Jack was very helpful in moving things forward between the seller and I during the sale.

James · 26 February 2026

★★★★★ 5/5

Google

House sold, job done. I really appreciate the support that Taylor, Jack and Chloe gave throughout the whole process, also thanks to Rebecca in Sales Support.

Rick · 26 December 2025

★★★★★ 5/5

Google

We would like to strongly recommend Hills Team for the excellent service we received. Special thanks to Miss Taylor for her professionalism and proactive assistance throughout our property search.Her dedication and positive attitude made the entire process much smoother. Even though our transaction did not succeed this time, we are confident that with her help, we will find our lovely home soon.Thank you once again for your outstanding service.

Emma · 29 May 2024

★★★★★ 5/5

Google

Chris and his team delivered exceptional service throughout the selling process I would highly recommend.

Judith · 26 December 2025

★★★★★ 5/5

Google

Great service throughout, made the whole process far more simple than I expected and kept me consistently informed whenever new information came to light, could not recommend Rebecca and the team enough!

Daniel · 4 July 2025