★★★★★ 5/5
The Trusted AgentExcellent buyer support from the Swindon team
Just completed on a lovely property and I would like to extend my sincere thanks to Silvia and Julian for their support working with a very challenging vendor. They went above and beyond to help smooth the many bumps in the road caused by the vendor and their conveyancor (the cheapest and worst I have seen).
Wouldn't have completed if it weren't for their professionalism and dedication. Always a pleasure to deal with, responsive and keen to drive on to the next stage with consideration and understanding.
Its when the going gets tough that the agent's team make the difference and get a sale through to completion. If I were selling I wouldn't hesitate to use this team and highly recommend them.
David · 16 November 2018
★★★★★ 5/5
The Trusted AgentShort-term stay in double apartment
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat flexible arrangements, and I'm happy to say that McFarlane have been very accommodating to our circumstances.
The apartment itself is in excellent condition and good condition. There have only been few instances where we needed help with maintenance and each time the situation was addressed swiftly and the issue dealt with in a timely manner.
Staff are always helpful, and each time I called in or dropped by we had nothing but friendly exchanges. Mails are replied to swiftly and there is always someone on the phone to help me, even when our primary property manager is unavailable.
Overall I wholeheartedly recommend renting with McFarlane.
Bent · 19 May 2017
★★★★★ 1/5
The Trusted AgentPoor, disappointing and over-priced service
I am incredibly disappointed with the service provided by McFarlane. To begin with, I was misquoted the admin fee when looking around the apartment and was subsequently shocked to find that I had to pay an additional £250 as an end of tenancy cleaning fee - which in itself is extortionate considering I had 3 quotes from other local companies quoting me around a third of what McFarlane was charging (and considering my flat is small and uncarpeted, there's no way it would cost £250 to clean it). Secondly, the admin fee that I was quoted at the point of paying was £100 extra than what's advertised on the website. While I sought to rectify both of these issues with the director - which I did (a reduction of £100 on the cleaning fee and the payment of what was quoted on the website for the admin fee) it was already a lot of hassle before anything really happened.
There was then the issue of the estate agents having limited information about the property; they didn't know that it came with a garage; the bills system wasn't explained properly (as some are included and others, like electricity, are payable in different ways); I wasn't told who else/how many others lived in the building; upon asking for dimensions of the flat, they failed in giving me any.
Finally, when it came to moving in, I was incredibly shocked and disappointed (considering my above comments) to find that the apartment hadn't been properly cleaned; given the amount that was paid for cleaning, I expected it to be pretty much immaculate. Quite the opposite: dusty and sticky surfaces, dusty window ledges, marks left on the hob and oven and the shower wasn't properly cleaned. I was then further disappointed with the response from McFarlane since this was delaying me in my move. A sense of urgency to rectify the situation was lacking and it resulted in what's already known to be an incredibly stressful experience in being even more stressful. A really unpleasant start to the move.
To the people who work at McFarlane on a personal level, they all seem pleasant and polite but in a business sense and as service providers, I feel really let down as a tenant and customer.
Fingers crossed things improve over the coming months.
Rhiannon · 29 March 2017
★★★★★ 5/5
The Trusted Agent2 Mir Crescent
We are extremely pleased with FcFarlanes the staff and particulary Kelly have been extremely helpful and effiecient kelly also helped with local facilities as we have recently relocated from Devon, our move went smoothly and they are quick in sorting any issues out and are easy to get hold of. We strongly recommend this company. The property was immaculate and the handing over procedure was excellent again thank you to Kelly who met me at the property to go through the heating and hot water etc which she even set up for me!!!!
Alison · 25 January 2017
★★★★★ 5/5
The Trusted AgentExcellent professional service
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt and efficient; we particularly appreciated the emailed notifications of viewings and the corresponding feedback. The tenants that Anita found for us are charming and I know are as pleased with the service from McFarlane as we are.
Sophie · 15 March 2021
★★★★★ 5/5
The Trusted AgentManaging Agent and Estate Agent
I have just sold my property in Swindon which was managed by MacFarlanes for some 9 years. I have been impressed by the skill and efficiency shown during this time and the care and attention shown to my affairs.
The sale of the property was handled well. I was kept informed throughout and the result has been a trouble free sale.
Thank you to Silvia and Jayne and indeed their predecessors.
David · 1 March 2017
★★★★★ 5/5
The Trusted Agentagents review
I have been a tenant with McFarlane for 2 years, and have found them to be very professional and helpful.. I cannot praise the staff enough, nothing is to much trouble,. If any problems arise they are always sorted very quickly. Thank you for all your hard work, especially Kelly
Barbara · 24 January 2017
★★★★★ 4/5
The Trusted AgentLandlords review 2bed flat
It is my second year with McFarlane lettings and I find them to be responsive and efficient, I have had nothing that could not be sorted with a phone call.. So as a letting agent I would say they have performed well.
Kelly my contact at McFarlane has always been available to sort out any issues I have had.
Overall I would recommend then as a Letting Agent in Swindon.
Phillip · 1 February 2017
★★★★★ 5/5
The Trusted AgentAgents Review
I have been a tenant with McFarlane now for 9 months and i have found them to be very professional and their communication has been excellent. Whenever there has been a problem with the property they have been really quick in getting a contractor out to investigate and solve any particular issue..
All the staff which we have dealt with have been first class and very helpful.
Liam · 26 January 2017
★★★★★ 5/5
The Trusted AgentProfessional and personal
I have moved twice with McFarlanes in the past 12 months and the level of service has been outstanding. They have worked hard to make the moves successful and when issues have arisen they have dealt with them immediately and professionally. I would recommend using them as their team are honest and genuine, it does feel like you are getting a very personal service.
Mike · 11 February 2017
★★★★★ 5/5
The Trusted AgentSarah Cole, Property Manager. Care and tenacity when dealing with a tenant's maintenance issues.
Since Sarah joined the McFarlane team her response to any maintenance issues I have had, at the property I rent , have been handled professionally and with tenacity. I am very appreciative of the fact that she has always kept me informed throughout the process and also follows up on matters that may involve the building's Maintenance company. June C
June · 21 June 2018
★★★★★ 5/5
The Trusted AgentHelpful and Professional
I always receive a friendly and prompt service from the staff at Macfarlanes. They keep me informed of any issues about my properties and are happy to help sort them out for me either by speaking with other professionals and organizing work to get them sorted quickly, or by speaking with my tenants on my behalf should they have concerns.
ECA
Ann · 25 January 2017
★★★★★ 5/5
The Trusted AgentOutstanding Attention to Detail and Tenacity
The McFarlane Team dealt with my house sale from beginning to end with unfailing politeness and tenacity. They were particularly effective in keeping me abreast of progress throughout, and 'caught the ball' when other agents in the chain had been less vigilant and dynamic. As such, the sale culminated on time....and without drama or stress.
Peter · 24 November 2017
★★★★★ 5/5
The Trusted AgentMcFarlanes looked after us really well as tenants for almost 3 years in our rental property.
During this time, they were efficient at dealing with any maintenance jobs that needed attention. They were flexible with regards to fitting around our timings re the quarterly proper type inspection and they were always respectful that they were in our 'home'. Thank you, McFarlanes, for all your support.
Sarah · 20 September 2017
★★★★★ 5/5
The Trusted AgentFantastic service
McFarlanes have been very professional and helpful with the whole process of renting. We would not hesitate to rent one of their properties or purchase from them in the future. Thanks again for all your help. Kelly in particular has been a pleasure to deal with.
Emma · 27 February 2017
★★★★★ 5/5
The Trusted AgentAlways professional, always friendly, and always go the extra mile.
I have been a tenant with Mcfarlane for just over a year.
Whoever I deal with, they have all been consistently friendly and professional.
All issues I have had (not many!) have been dealt with fast and efficiently.
Thank you to the whole team.
Wendy · 26 January 2017
★★★★★ 5/5
The Trusted AgentExcellent support for landlords using their managed service.
Very friendly and efficient support and you are kept well informed. Difficult issues with other agencies are dealt with courtesy and with determination. This service is good value for money.
Jill · 4 June 2017
★★★★★ 5/5
The Trusted AgentPainless and efficient move into new flat
Professional and friendly staff helped make this move as near painless and easy as a move can be. Very happy with the service and flat as provided.
Joe · 4 February 2017
★★★★★ 5/5
The Trusted AgentExcellent Management of Property by Agent
Really impressed with how my agent is handling a potentially tricky tenant; visiting the property and arranging for plumbing services to visit. Thank you.
Gary · 2 March 2017
★★★★★ 5/5
The Trusted AgentVery attentive
Jayne and Silvia recently sold my apartment. They were fantastic! Always available on the phone / face to face and very professional
Fully recommended!
Robert · 28 February 2017
★★★★★ 1/5
The Trusted AgentCarringtons Staff
MCFarlane now has joined Carringtons whose Staff offer shockingly poor service see reviews on Carringtons for more information!
Andrew · 9 August 2017
★★★★★ 0.6/5
The Trusted AgentRating only, no written review.
Man · 21 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
