Trusted Agent profile · Swindon · Wiltshire

haart Swindon reviews

★★★★★ Excellent

866 reviews across 1 platform

15 Commercial Road, Swindon, Wiltshire, SN1 5NF

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haart's office in Swindon, Wiltshire, at 15 Commercial Road, is rated 4.8 out of 5 across 866 reviews on 1 platform, including 866 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

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4.8 / 5

866

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Swindon office, from every platform, shown as written. First names only.

5/5

Google

Kelly was knowledgeable about the property we visited. She was polite, professional and understanding of our needs. She came back to us the following morning with responses to questions we had asked. A prompt and efficient service which was much appreciated.

Lavinia · 29 July 2019

Agent replied

Dear Lavinia Bramwell, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst dealing with Kelly. Swindon haart

5/5

Google

Can’t fault this estate agency at all. David Sheridan was god sent Because without his efforts, hard work and great negotiation and communication skills, selling my house would have not happen. Thank you Haart and thank you so much Dave.

Esando · 3 December 2019

Agent replied

E D, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

5/5

Google

Haart are very helpful, especially Rebekah, she’s been great!

Natasha · 30 May 2025

1/5

Google

Stay away from this company and the so called branch manager Beth Watson. She is the most unprofessional individual I have ever dealt with. I was proceeding with a property and was suppose to be moving in today after confirming to me everything was dealt with and all completed and just needed to send out the contract and pick up the key. She called me last night telling me that I needed to pay an extra £890.00 or else I couldn’t move into the property. I was suppose to be paying 6 months upfront as apparently being on maternity pay I would never of got the house. In total I was suppose to pay £4,850 which was agreed on both parties. she then demanded another £890.00 on top of this not even giving me 12 hours notice before moving in. This very unprofessional woman has now left me and my 6 month old daughter homeless as I have to be out of my current property today and was suppose to be moving into the new property today. I have had nothing but trouble from this woman. This cold hearted woman calls her self a branch manager after begging me not leave a bad review because she didn’t want me to ruin her reputation as she has just started out. As mentioned at the beginning stay away unless you want to be burnt at the last minute. And I will make sure that the word is passed on so nobody falls for something like this again. I have also reported them to the trading standards and waiting to hear back from them.NegativeProfessionalism

LB · 23 October 2021

Agent replied · 22 October 2024

Dear Lisa, I am really sorry for the inconvenience this has caused you. I have explained to you the reasons for the additional payment; based on the scheme you had selected for your tenancy not being available, we required the deposit to be paid. As explained we have not withheld your holding deposit and it is being refunded to you, however if you would like to discuss this further please don’t hesitate to get in touch with me on 01793 374260. haart Lettings Swindon

5/5

Google

I used Haart recently when I moved into a new rented property in Swindon and the service was amazing. Beth (the manager) was so responsive with making sure everything was in place for our move and even managed to convince the landlord to do a re paint before we moved in. They were totally flexible with our viewings and she always returned my calls straight away, which was totally different to every other experience I have had with letting agents. We love our new home and won’t hesitate to use Haart again! Thanks so much.PositiveResponsiveness, Quality, Professionalism

Sophie · 23 October 2021

Agent replied

Thank you very much for your 5 Star Review. We are always grateful to receive such lovely comments. Please let us know if there is anything we can do to assist you in the future. haart Lettings Swindon

5/5

Google

Abbie has been fantastic. As first time buyers, me and my partner were a bit clueless but she’s more than happy to help and answer any questions we have. Really appreciate all the help!

Gem · 2 June 2021

Agent replied

Hi Gemma, It was my pleasure, if you need any more help in finding your for ever home. Please do not hesitate to contact me. Kind Regards Abbie

5/5

Google

Highly recommend! Haart have really been looking after me while I plan my move from Australia to the UK. David is very knowledgeable, both on the properties and the market itself. Other agencies would barely respond or lift a finger.

Emmanuel · 29 July 2019

Agent replied

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Kelly was very knowledgable on local area when me and my husband viewed properties last week. Would recommend viewing with her as you leave feeling your questions were answered unlike other agents we viewed with who didn't know a lot.

Meryl · 29 July 2019

Agent replied

We look forward to your next visit! Take care!

5/5

Google

We worked with David Sheridan for our sale of the house, would definataly recommend him as whenever we needed help in any forms or questions he was on hand to give good. advise, and to make the sale progress smoothly.

Lisa · 29 July 2019

Agent replied

Dear Lisa Hyde, Thank you for leaving such great and detailed feedback about your experience with David at haart Swindon estate agents. We look forward to your next visit! Take care!

5/5

Google

I have recently enquired about moving house and Emma at your west Swindon office was so helpful! She has given me so much useful information and is such a friendly person. Thank you Emma for all your help!

Jessica · 9 March 2020

Agent replied

Hi Jessica Green, we are very happy to have provided you with such a positive experience! If you need anything further we will always be happy to help. haart Swindon

1/5

Google

Stay away from this company and the so called branch manager Beth Watson. She is the most unprofessional individual I have ever dealt with. I was proceeding with a property and was suppose to be moving in today after confirming to me everything was dealt with and all completed and just needed to send out the contract and pick up the key. She called me last night telling me that I needed to pay an extra £890.00 or else I couldn’t move into the property. I was suppose to be paying 6 months upfront as apparently being on maternity pay I would never of got the house. In total I was suppose to pay £4,850 which was agreed on both parties. she then demanded another £890.00 on top of this not even giving me 12 hours notice before moving in. This very unprofessional woman has now left me and my 6 month old daughter homeless as I have to be out of my current property today and was suppose to be moving into the new property today. I have had nothing but trouble from this woman. This cold hearted woman calls her self a branch manager after begging me not leave a bad review because she didn’t want me to ruin her reputation as she has just started out. As mentioned at the beginning stay away unless you want to be burnt at the last minute. And I will make sure that the word is passed on so nobody falls for something like this again. I have also reported them to the trading standards and waiting to hear back from them.NegativeProfessionalism

Lisa · 25 August 2021

Agent replied · 30 March 2024

Dear Lisa, I am really sorry for the inconvenience this has caused you. I have explained to you the reasons for the additional payment; based on the scheme you had selected for your tenancy not being available, we required the deposit to be paid. As explained we have not withheld your holding deposit and it is being refunded to you, however if you would like to discuss this further please don’t hesitate to get in touch with me on 01793 374260. haart Lettings Swindon

5/5

Google

I've been having lots of contact with Estate Agents over the past 4 days whilst looking to buy our first house. David Sheridan showed us the first house we've really liked, although there were a couple of things that didn't suit us. David took more information from me and informed me that he will look around the areas I'm interested in and actively search for the perfect house for myself and my husband. This process has been fun so far and it's even better, when the market is moving as fast as it is, to know that there's an estate agent keeping an eye out on your behalf! Hoping we'll find the perfect house! 😊PositiveProfessionalism

Lauren · 25 August 2021

Agent replied

Thank you so much much for your review, we always appreciate positive feedback about David. Please let us know if ther is anything further we can help you with. haart Swindon

5/5

Google

Dave and his lovely staff what can I say? Competent smiley helpful and a pleasure to deal with . . Moving is a stressful situation at best but dealing with these lovely people makes it sooo much easier. .

Wayne · 29 July 2019

Agent replied

Hi Wayne, We're pleased to see the 5-star rating you left for us. Have a great weekend. Swindon haart

5/5

Google

Right from the start the service provided by Haart has been second to none! Kelly has been not only super efficient and professional, but also friendly and approachable - nothing was too much trouble! Thank you Kelly and Haart!

Vikki · 29 July 2019

Agent replied

Dear Vikki, Thank you for taking the time to leave us feedback about your experience with Kelly and wish you the best of luck with your property purchase. Swindon haart

4/5

Google

Lynn Garlick has been a pleasure through out the whole process, professional and persistent all the way through.

Jordan · 31 March 2023

Agent replied · 30 March 2024

Hi Jordan, Thank you for your 4 star review for Lynn! We wish you all the best in your new home! Please contact us if you need any help in the future. Swindon haart Sales Team

5/5

Google

Excellent service from Rebekah, she was extremely helpful with all my queries! Thanks again.

Eleanor · 5 September 2025

Agent replied · 12 September 2025

Thank you for taking the time to leave a review - Rebekah, Haart Bristol Property Management

5/5

Google

Kelly was great on our viewing with her. Very knowledgable about north Swindon which we found helpful. Spoke to us also about new homes which we had discounted but not other agent spoke to us about them before.

Emily · 23 September 2019

Agent replied

Hello Emily, Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Abbie has been fantastic at sharing appropriate information about relevant properties and has been very responsive and communicative, going the extra mile. A credit to her employers

Jeff · 31 March 2022

Agent replied · 30 March 2024

Hi Jeff, Thank you for taking the time to leave feedback about your experience. Lynne - haart of Swindon (Sales)

5/5

Google

Kelly was extremely helpful, organised and professional. Arranged multiple viewings in a short timescale, answered all the questions I had and showed me around the area as I am new to Swindon. Very happy and grateful for this

Ruhina · 29 July 2019

Agent replied

Hi Ruhina, Your wonderful feedback and rating mean a lot to us. Haart

5/5

Google

Although we didn’t buy the house in the end, from all the agents that showed us houses, Alanah was the most genuine one, not pushy but factual with the detail, refreshing to be managed this way .. thanks

John · 29 July 2019

Agent replied

Until the next time we meet, take care!

5/5

Google

This new team is proving very pro-active and responsive, particularly given the constraints of working during the pandemic. New manager Beth is definitely making a difference and has improved the customer focus.

Roy · 19 May 2021

Agent replied · 30 March 2024

Thank you very much for your 5 Star Review, particularly your mention of our Senior Branch Manager, Beth Watson. We are always grateful to receive such lovely comments. Please let us know if there is anything we can do to assist you in the future. haart Lettings Swindon

5/5

Google

Nicole-Sinead showed us around a house this weekend and was so informative! We had lots of little questions and she was so incredibly helpful with each and every one of them. She was also really honest and spoke frankly about the property and our visions with it, which provided invaluable insight and really helped us make our decision. Thank you so much!

Ellagraceification · 4 July 2023

Agent replied · 30 March 2024

Thank you for leaving Nicole a 5* review! We are glad Nicole has been helpful with the decisions and questions you had for her. Please contact us if you have any questions or would like to book any other viewings, we would be happy to help. Thanks haart Swindon Sales Team

5/5

Google

I have dealt with Jack Rogers form Haart Swindon recently I found the service he gave was very professional with a good understanding of the market and would deifently recomend himself and the bussinees to my friends and family

A · 7 October 2018

Agent replied

Craig Harris, We're so glad that we were able to go above and beyond your expectations! Swindon haart

1/5

Google

Stay away from this company and the so called branch manager Beth Watson. She is the most unprofessional individual I have ever dealt with. I was proceeding with a property and was suppose to be moving in today after confirming to me everything was dealt with and all completed and just needed to send out the contract and pick up the key. She called me last night telling me that I needed to pay an extra £890.00 or else I couldn’t move into the property. I was suppose to be paying 6 months upfront as apparently being on maternity pay I would never of got the house. In total I was suppose to pay £4,850 which was agreed on both parties. she then demanded another £890.00 on top of this not even giving me 12 hours notice before moving in. This very unprofessional woman has now left me and my 6 month old daughter homeless as I have to be out of my current property today and was suppose to be moving into the new property today. I have had nothing but trouble from this woman. This cold hearted woman calls her self a branch manager after begging me not leave a bad review because she didn’t want me to ruin her reputation as she has just started out. As mentioned at the beginning stay away unless you want to be burnt at the last minute. And I will make sure that the word is passed on so nobody falls for something like this again. I have also reported them to the trading standards and waiting to hear back from them.

Lisa · 15 April 2021

Agent replied

Dear Lisa, I am really sorry for the inconvenience this has caused you. I have explained to you the reasons for the additional payment; based on the scheme you had selected for your tenancy not being available, we required the deposit to be paid. As explained we have not withheld your holding deposit and it is being refunded to you, however if you would like to discuss this further please don’t hesitate to get in touch with me on 01793 374260. haart Lettings Swindon

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Questions about haart Swindon

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Swindon won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.

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