Peter Alan Swansea reviews

★★★★★ 5/5

Google

We are considering moving house and invited Peter Alan to send round a member of their team for a valuation and to discuss options. Sales manager Jade Davies came to speak to us and we were extremely impressed. Jade was professional and was able to answer all our questions, including the questions we didn't realise we needed to ask! As it was our first potential sale it was all a bit daunting but Jade was able to talk us through the whole process and put our minds at rest. I would have no hesitation in recommending Jade and Pater Alan. Top service!

Dave · 27 February 2023

★★★★★ 5/5

Google

I spoke to Jade at Peter Alan who was the most helpful sales manager I have ever had the pleasure of speaking to. Sadly I didn’t go with Peter Alan and ended up using Purplebricks. Big mistake. The service was absolutely awful from start to finish. (Complaint being dealt with) All I can say is, you really do get what you pay for. You want service you can trust, call the experts, Peter Alan. Highly recommend. Seriously, please avoid Purplebricks

NightninjaLeo · 27 February 2023

★★★★★ 5/5

Google

I used Peter Alan in Swansea for the sale of my property and the service I received from Gwynn and Jade was excellent. After agreeing a sale price the property was sold within 3 days of it going live on the Peter Alan website. I was delighted to get the call from Gwynn with the offer and agree terms so quickly. He was very professional throughout the sale. I totally recommend Peter Alan in Swansea.

Andrew · 21 May 2023

★★★★★ 1/5

Google

Guys becareful of this agency. My cousin have taking an apartment from them and they told her to pay 6 months in advance and that was on November 2023 and she will move in December 2023 and she has paid the full 6 months . When the move in date comes she asked them for the keys they told her the landlord his mother is sick and he could not my cousin to be in and he does not gave her the keys so she asked Peter Alan for her money back , they told her it is not our problem and we can not get your money back from the Landlord . Guysss becareful I would not recommend this for anyone of you . The worse agency for renting apartments

Ali · 27 January 2024

★★★★★ 5/5

Google

I put a property up for auction which I chose Peter Alan to deal with as I have had dealings with them before and as last time it was 5 star service from start to finish would recommend them to anyone who is looking to sell or bye Thanks to Jade in the swansea branch For all the work she done getting everything done before the auction

Philip · 17 September 2023

★★★★★ 5/5

Google

Very happy with recent service in arranging a new tenancy for me as landlords of a property. Particular credit to Urszula Figura and Brian Jones at Peter Alan 's Swansea branch who had secured the tenancy contract by the date promised, with agreed terms. Excellent engagement and a proactive approach. The service from Peter Alan has improved since certain services are now managed from the local branch. More of this please! Many thanks Urszula and Brian. Martin Jones

Martin · 1 August 2022

★★★★★ 5/5

Google

Excellent service. We were advised to go to auction and to trust them with the process which we did and couldn't fault them they kept us informed of all viewings of which there were many. On auction day sale passed our expectations and we got a lot more than the guide price. Sale was completed two weeks later. Would definitely recommend. A special thank you to Jade for her expertise.

David · 29 March 2023

★★★★★ 5/5

Google

Just wanted to give a special mention to Tanisha! she was genuinely perfect through out my entire buying journey, she proactively found me a property which no other agent would ever do! couldn’t recommend highly enough

Charlie · 3 December 2024

★★★★★ 1/5

Google

Bad experience There was no electricity in the house and i cannot find the gas meter. I missed the time to move in timely and the agent keeps telling me to contact Swalec after I paid all the money

Shuai · 1 August 2022

★★★★★ 5/5

Google

I'd like to thank Molly for her help, very professional and very attentative, a smooth transition even going beyond her role with speaking to other tenants on my behalf, also very friendly person. Top marks

Rodz95 · 1 December 2024

★★★★★ 5/5

Google

Very happy with the service from Molly, Managed to get us viewing a property and then moved in in a week. Which is a relief after months of looking. thanks very much!

RattyTatty · 21 December 2024

★★★★★ 1/5

Google

I rented a property from them and they were next to useless. There were no curtain poles up in a flat in city centre with a street light outside, when reported I waited a month after ringing often and all I got told was that it was still being ‘chased up’ , a phrase they use often when reporting a problem. In the end I had to put up my own and was told this may affect my bond. Not sleeping for over a month was affecting my life and job. I had a broken toilet for a week and broken hobs for two weeks that was all being ‘chased up’. I locked my keys in once and was told then and only then that I had the sole key to that flat and had to pay a locksmith to get in and was then told I couldn’t get a spare key cut. Then finally when I left I got my bond back after chasing them up for weeks. Useless.

Alex · 28 May 2020

★★★★★ 5/5

Google

I want to thank Brian and Courtney for their efficient and exceptional responses to me,they helped me through my ordeal in searching for a house. Thank you Peter Alan Letting's team for being there for us!

Gladys · 24 September 2024

★★★★★ 5/5

Google

A great experience dealing with them for renting my property. Ursuzla was taking care of handling the property rent and the least I can say about her is that she was fabulous! She was very proactive, on top of everything and easily accessible. Even with delay of some documents from my behalf she was very understanding and supportive. Many thanks to her and the rest of the team

A · 2 July 2022

★★★★★ 5/5

Google

Started off my journey to buy my first house with absolutely no idea what I'm doing, and with plenty of anxiety and apprehension. After my first appointment with Paul M (Mortage Services Consultant), that apprehension and anxiety turned into excitement - The experience was very personable, informative, and I couldn't have asked for a better one. After the second appointment, the process to secure a mortgage had begun, and throughout the time it took, Paul remained in contact keeping me updated and informed rather than me feeling lost and in the dark. Genuinely amazing experience, and I'm very thankful.

Michael · 17 November 2024

★★★★★ 1/5

Google

Stay away! Untrustworthy agent! We have arranged a viewing and they just cancelled the viewing with a text message before a couple of days from viewing. I informed them that I will be coming from up North East of England and bought all of my tickets and planned my journey around this viewing. So they left me in a difficult situation.

Musab · 27 March 2024

★★★★★ 5/5

Google

My girlfriend and I are first-time buyers, and so were unsure about what is needed when purchasing a house. As such, when contacting Peter Alan about a viewing they recommended us meet with their mortgage adviser, Mark Jones. We have only positive things to say about the Peter Alan team, and especially Mark Jones. He has helped us to understand the whole process in a clear and concise way and we have been thoroughly impressed and blessed by the work he's put in for us. He clearly knows what he's on about and will push for the best deal that he can find for you. We feel like he truly cares and has our best interests at heart. I would highly recommend using Mark as your mortgage adviser.

Samuel · 29 May 2019

★★★★★ 5/5

Google

I recently rented a property in Mayals through Peter Alan, Swansea. I have had wonderful customer service from Nadine Hardy. I was unsure about some aspects of the tenancy agreement but Nadine negotiated terms with the landlord which convinced me to go ahead. Nadine has been very professional, friendly and approachable and I recommend her to landlords and tenants in the area. This is my first time renting through Peter Alan but I will certainly use them again in the future.

Deena · 29 May 2019

★★★★★ 5/5

Google

I was helped by Nadine, who I couldn't have been happier with. her levels of customer services are second to none. Nadine was prompt, professional, patient and attentive to my needs and also my families, and stopped at nothing to ensure, a happy, smooth and successful journey to getting our new home. I would happily recommend Nadine to anyone I know if they wish their future tenancies and business to be handled with care, professionalism and a cheery smile. thank you Nadine for making this move a very happy one! best regards for the future and our best wishes... Natalie, Harvey-Jay, Hunter-Zachery and Cairo the pooch!

Harvey · 29 May 2019

★★★★★ 5/5

Google

My house sale with Peter Alan has recently completed. I can’t put in to words how stress free and easy the whole experience was. After previously having a bad experience with another agent, I was sceptical about wanting to sell again. But I can honestly say how pleased I am with the girls in the office. The level of customer service I received from Jo, Gemma and Ashley was great And also Julie in the office took away all the stress inbetween exchange and completion. I will be recommending peter Alan to all my friends and family!

Lisa · 29 May 2019

★★★★★ 1/5

Google

I have tried to purchase a house twice from this office. On the first occasion initially they failed to inform the seller of a water leak spotted on a viewing that caused thousands of pounds worth of damage to the house that was perfectly liveable ended up with the plaster crumbling off the walls and the ceiling caving in)it had been noted down as “some damp!” I had an offer in on the house and which had been accepted 4 days later had a call asking if I would be interested in any of their other properties I said no I'm already buying one with you…"oh sorry that one’s been sold!" !?! There were a few other issues prior to this massive show of incompetence and swore I would have nothing more to do with them. A few months later the perfect property came up and my heart sank when I saw it was with Peter Alan. Against my better judgement I viewed it and put an offer. This time it wasn’t incompetence it was blatant lies one after another, the manager in particular is a dreadful man who is rude, grossly unprofessional and shouldn’t be trusted with the sale of a Wendy house. The property was a repossession so different rules apply but their interpretation of them was highly questionable. Several professionals involved in the sale eg builder, financial advisor, and another estate agents who I asked advice from) advised me not to go ahead as the general consciences was that the way it was being handled was not right, as one put it “this stinks!” I have no experience of the other Peter Alan branches but would strongly recommend you avoid Swansea branch. Their regional manager hasn’t been very helpful either (and didn’t sound that surprised when I complained) so I will be taking it to the property ombudsman as I feel its time someone looked into their trading practices. My advice? AVOID AVOID AVOID!

Donna · 29 May 2016

★★★★★ 5/5

Google

I would highly recommend peter Alan Nadine and Tom help me so much to get my house absolutely brilliant they were ive moved in to my new home and it’s perfect me and my children love it, huge thank you to Nadine an Tom for making it happen lovely people they are Your service was fab kept me up to date with everything and I finally got the house all thanks to Nadine and Tom x

Claire · 29 May 2019

★★★★★ 5/5

Google

We put our house on the market with Peter Alan as we were really impressed with Gemma Williams when she came to value our home. Gemma has been fantastic as our main point of contact but we have also dealt with Lewis, Ryan and Morgan, who have all been great. We are really pleased with the service we have had so far and would recommend Peter Alan to friends and family.

Flumpy · 28 May 2020

★★★★★ 5/5

Google

I recently interacted with Brian from Peter Alan Letting Agency for renting a property, I found him to be helpful and professional Thank you Brian.

Ishara · 3 October 2024