Trusted Agent profile
★★★★★
477 reviews across 3 platforms
Unit 6 Abernethy Square, Maritime Quarter, Swansea, SA1 1UH
Peter Alan's Swansea office at Unit 6 Abernethy Square is rated 2.8 out of 5 across 477 reviews on three platforms, including 141 Google reviews rated 4.8.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
1/5
TrustpilotNot the best
Very hard to get through to one the phone. Never any feedback after viewings, video camera showed estate agent outside with a viewer and the other people with the viewer inside alone unsupervised. Then something in my house was tampered by viewers inside the house while the EA is outside. Very disappointed.
1/5
TrustpilotThe perfect Scam
Once again Peter Alan is still the market leaders in conning the public when buying property. There new Modern Auction is a prime example. The fees they charge, a 4% none refundable deposit. Legal pack not worth the stamp (£350.00). I would only trust my solicitor. And that being an independent one.Hats off to Peter Alan coming up with a brilliant scam.This is one agent I would never purchase a property from.
5/5
TrustpilotWe have sold and purchased with Peter…
We have sold and purchased with Peter Allan Swansea branch , all of my dealing have been with Alysha and she is an absolute class act , extremely prossional , quick and highly efficient, I cannot praise her enough for here helpfulness and I have high expectations which have been exceeded , a top class experience and I would highly recommend Peter Allan based on Alysha and trust me I am not the easiest to please , well done Alysha
5/5
GoogleI’ve used Peter Alan for a number of years to deal with rental of my apartment. I have to say in comparison to other agents I’ve used in the past Peter Alan really do go the extra mile. The customer service is second to none! A big shout out to Anthony who constantly kept me in the loop with everything, the communication and customer service was brilliant. I never had to chase up anything, Anthony was always one step ahead and provided me with all the info I needed. Thank you for making this process so smooth and seamless, really appreciate your help!
5/5
GoogleI’m very happy with my experience with Peter Alan! Loui was extremely helpful and professional, assisting us with everything from start to finish. The apartment is great, and his respectful and friendly attitude made the whole process smooth and easy. Highly recommended!
1/5
TrustpilotExpensive Pests, Avoid!!!
I had a valuation from Peter Alan around the middle of 2025. Firstly, they wildly over-estimated the value of my property in order to get my custom, and secondly they were asking for fees in excess of four grand for their services. I was horrified by their fee, which was not even nearly competitive with other estate agencies. Plus they absolutely would NOT take no for an answer when I chose someone else to sell my house. Peter Alan phoned me at least eight times after I notified them I did not want their services and I expressly requested that they remove my name from their systems every time they called. But no, they kept calling and pestering me for at least five months, sometimes with up to three calls a week. I've now been living in my new house for two months and I've just taken yet ANOTHER call!!!! At this point, I'm seriously considering calling the police and reporting them for harassment. It's just ridiculous that they won't leave me alone. I find their sales tactics to be unnecessarily aggressive, they clearly don't listen and they charge double what others charge for the privilege. AVOID, AVOID, AVOID! This estate agency is an absolute nightmare.
5/5
GoogleReally happy with the whole process and our letting agent Anthony. He made everything super straightforward with clear communication, he was quick to respond, and just generally super easy to deal with. Everything went smoothly from start to finish, and I felt well-informed the whole way through. Would definitely recommend!
5/5
TrustpilotEbbw vale estate agents
Ebbw vale estate agentsOur experience has been fantastic. Couldn’t fault the manager Brenda. She’s been so helpful and very quick with any responses to any queries. Very quick in organising the paper work for us to move in as soon as possible. Chloe was also very helpful and helped answer any questions and ensured the paper work was sent over as quickly as possible. Did have an issue with the boiler but the issue was resolved within a few hours. Fantastic team and hopefully it continues. Very happy with the service and it’s a beautiful house.
5/5
TrustpilotPaula and nicol peter allan
Paula jones lettings manager and nicole in the neath branch have been really good in making sure as a tennant that i had everything i needed to settle in my house they could not do enough for me i had a problem with the washing machine and was promptly taken care of within two days i couldnt ask for more from them both highly recomend the team at peter allan
1/5
TrustpilotTerrible and intense customer service
The biggest mistake I ever made was filling in a contact form on their website for a house valuation. Straight away I was hounded with calls. I answered in the evening asking them politely to ring me back the next day in the afternoon after 2pm and the calls started again from 9am the next day (by the same person!!). I told them to stop ringing me and that I'm no longer interested because my first impression of them is awful. I then start receiving phone calls again the following Monday, I've now had to block their number because they don't leave you alone!!
1/5
TrustpilotPeter Alan in Swansea
My interaction with Peter Alan in Swansea was profoundly disappointing. Their customer service is shockingly inadequate; they consistently evade calls once payment is secured. Despite an agreed-upon tenant-finding price, they haphazardly increased the charge, altered my utilities contract without consent, causing ongoing issues with energy bills. Attempts to rectify the situation were met with uncooperative responses, claiming my details weren't on record. Additionally, rent deposits were inexplicably delayed for over 4 weeks. Managing my property with Peter Alan was an overall unpleasant and frustrating experience.
1/5
TrustpilotMerciless and Bothersome Pests
Know that if you contact this estate agent, they will never leave you alone ever again forevermore even if you don't choose them. Also, they will over-value your property to get your custom then reduce it to what it's actually worth in the end, plus their fee is over four grand. They're the dearest out there. I chose a different estate agent but Peter Alan agents pestered me twice a week, every week after me asking for a quote only, July 2025. It's now five months on, we are living in our new house and they are still ringing my mobile and bothering me with their aggressive sales tactics. They just keep on, and on, and on - even though I've asked them to stop at least eight times. I'm now wondering if they are ever going to leave me alone. If it carries on much longer, I am going to contact the police and use the word harassment. Absolutely ridiculous behaviour.
1/5
TrustpilotMerthyr branch
Merthyr branch. Absolutely shocking and rude staff and one was even abusive to me on the telephone, hardly any communication and they also failed to send documents back to the mortgage company resulting in a legal letter to us , avoid at all costs .
1/5
TrustpilotPoor All Round.
Valued house high to get me to sign up with them. Really poor communication, late attending viewings leaving me to show people around. No follow up calls. Really disappointed with the service. Pressure to reduce over valued price once signed with them. Did not sell my house after nearly a year on the market.
1/5
TrustpilotVery disappointing experience with the…
Very disappointing experience with the rental team at Peter Alan. Poor communication, delayed responses regarding deposit issues, and unnecessary disputes at the end of tenancy. Thankfully I kept inventory photos and managed to recover most of my deposit through DPS. The only helpful and responsive person was Nail Edward. I would not recommend this agency for renting.
1/5
TrustpilotSwansea Branch, Terrible experience
Avoid at all costs.This estate agent rented out a property that was not fit for human habitation.Major issues with mould and damp, no hot water on move in day, boiler leak and various health and safety issues.They took no responsibility nor showed remorse for renting out a property in such a terrible condition.The lack of professionalism and integrity displayed by Daisy, Brian and the regional manager Matthew Rich has been appalling.I was also told by the matience manager that despite all these profound issues , I had to deal with it as I had signed the contract.Fortunately, I was able to terminate the contract and get a full refund.However, the fact this property was on the market in the first place reflects the disregard for tenants well being and the sole focus on making a profit.This property is currently being rented out and to my knowledge, it is still not fit for human habitation.
1/5
TrustpilotAtrocious landlord & staff in Peter Alan - Avoid!
I rented a 4 bed property with Peter Alan in Manselton as I was moving from Manchester down to Swansea with my two young children. I should of read the reviews! Absolute joke from start to finish. Brian did NOT hand me my copy of my inventory with all my comments in there to say what needed repairing when I first moved in. These repairs went on for over a year, after PAYING for a years rent UP FRONT. The landlord in question IGNORED 99% of these repairs (including leaving me & me 2 children FOR 4 WEEKS WITHOUT HOT WATER OR A BOILER & A GAS LEAK!). Said landlord kept fobbing me off saying it was Peter Alans fault & when I asked Peter Alan for advice I was ignored! The garden decking was already broken & very unsafe when I moved in & said landlord left it FOR 8 MONTHS after I had environmental health in to take a look. When I asked for a copy of my Inventory from Brian all I got back was that he "would look into it" (I asked 4 times in the space of 3 weeks) & i never recieved it! Landlord tried to take me for money & a fool after left the property of my own accord. Thankfully the Zero deposit scheme saw my reports I had made a number of times & have said I was in the right & I owe NOTHING to the landlord as it was already broken before I moved in & the landlord chose to ignore the repairs (also tried to charge me for blinds he bought himself AFTER I left the house, even though on the check out report it said the blinds were in "good working order") as he was honestly the worst landlord ive ever come into contact with! Peter alan are absolutely atrocious to deal with & would avoid like the plague as they still have landlord on books.
5/5
FacebookI rented a 4 bed property with Peter Alan in Manselton as I was moving from Manchester down to Swansea with my two young children. I should of read the reviews! Absolute joke from start to finish. Brian did NOT hand me my copy of my inventory with all my comments in there to say what needed repairing when I first moved in. These repairs went on for over a year, after PAYING for a years rent UP FRONT. The landlord in question IGNORED 99% of these repairs (including leaving me & my 2 children FOR 4 WEEKS WITHOUT HOT WATER OR A BOILER & A GAS LEAK!). Said landlord kept fobbing me off saying it was Peter Alans fault & when I asked Peter Alan for advice I was ignored! The garden decking was already broken & very unsafe when I moved in & said landlord left it FOR 8 MONTHS after I had environmental health in to take a look. When I asked for a copy of my Inventory from Brian all I got back was that he "would look into it" (I asked 4 times in the space of 3 weeks) & i never recieved it! Landlord tried to take me for money & a fool after left the property of my own accord. Thankfully the Zero deposit scheme saw my reports I had made a number of times & have said I was in the right & I owe NOTHING to the landlord as it was already broken before I moved in & the landlord chose to ignore the repairs (also tried to charge me for blinds he bought himself AFTER I left the house, even though on the check out report it said the blinds were in "good working order") as he was honestly the worst landlord ive ever come into contact with! Peter alan are absolutely atrocious to deal with & would avoid like the plague as they still have landlord on books. I would give 0 stars if I could because unless I hadnt complained to the right authorities about this, it wouldn't of been noted how bad this situation was.
5/5
GoogleMelissa was a terrific help in finding us a tenant for our property. She was persistent and tenacious and kept us well informed. great service
5/5
GoogleExcellent service as always, Melissa and Louis kept us updated throughout the process and found us ideal tenants as always. Thank you 🤗 …
1/5
TrustpilotHugely disappointed with Peter Alan Estate Agents
I made an appointment for 11am on 18th September to have my house valued by a property valuer in person at my address. I received a REMINDER by text message the day before the appointment. On the morning of the 18th I tidied my home in preparation for the valuation, showered, washed my hair and got dressed. Leah, the valuer from Peter Alan Estate Agents had evidently tried calling me at 9:30am on the 18th September to confirm that the appointment was still going ahead (despite having sent me a reminder the day before). As I was busy getting myself ready for her visit I missed the call. Leah had left an ansaphone message requesting that I get in touch with her to confirm the appointment but I did not pick up the ansaphone message until shortly before 11am. By the time I returned her call, Leah advised me that, as she had not heard from me, she concluded that the appointment was not going ahead. She then said that she had carried out a valuation of my property online. I told her that I was not happy with that and requested that she come to my house to value my property as arranged. She said she was unable to leave the office as she had an appointment with another client. I was very upset and annoyed to find that Leah was not coming and expressed that it should not be necessary to call me on the day of the appointment as well as send a reminder by text the day before the appointment, especially as it was me that made the appointment in the first place! I DID NOT MAKE AN APPOINTMENT FOR LEAH TO CALL ME AT 9:30AM ON THE 18th ... the appointment was made for her to ATTEND on the 18th! Leah's excuse was that her call was a "courtesy call" and that had I answered her call she would have been able to attend. The text message reminder is surely courtesy enough! There is no need for anymore than that! I was extremely upset and annoyed that she wasn't coming. She offered instead to come at 5:30pm. I was exasperated because her so called "courtesy call" which I felt was "overkill" caused my day to be messed up. I really felt that Leah's apology was insincere but I accepted her offer of a 5:30pm appointment. Much later in the day I received another phone call from Leah asking if I had seen the email from her. I said that so far that day I had not checked my emails (I don't spend all my time attached to my phone checking emails!). She said that she had to cancel the 5:30 appointment. Rather than enter into any further dialogue with Leah, feeling that any expression of dissatisfaction would be lost on her, I simply said "ok" and hung up. When I checked my emails I discovered there were 2 from Leah ... one cancelling the 5:30pm appointment and another one cancelling the valuation altogether! In all my days I have never come across such an appalling way of treating a client (blaming the client for cancellation of an appointment because she didn't hear the phone! I mean ... who does that?). Really ... is this the right way to treat a potential client? Is this how Peter Alan's business is run? Do all Peter Alan's staff treat potential clients this way? So, I checked the reviews given by other customers of Peter Alan Estate Agents ... conclusion? FIND ANOTHER ESTATE AGENT!Since posting this review which was duly forwarded to Peter Alan Estate Agent, I have NOT received any communication from either himself or anyone else in the company ... so much for COURTESY! An apology from the top would have gone a long way towards repairing my now very low opinion of the company.
1/5
TrustpilotBe prepared to be pressured into taking…
Be prepared to be pressured into taking mortgage advice from them. I have now had to book viewings through 4 different branches to have to be really firm in saying no to mortgage advice to the point I was going to walk away from the viewings.
1/5
FacebookAt the end of my tenancy, the landlord tried to claim £540 against me. Peter Alan and Zero Deposit supported the claim, but when it went to independent adjudication (TDS), the award was reduced to just £108, mainly for a chair I had already accepted responsibility for. The process with Peter Alan and Zero Deposit left me feeling harassed and anxious, as communication felt biased towards the landlord and dismissive of my explanations. I would advise tenants to keep thorough records and challenge unfair claims. Thankfully, adjudication worked in my favour, but the experience has left me with little trust in Peter Alan’s fairness.
1/5
TrustpilotAn absolute disgrace
An absolute disgrace, don't put your properties near them. Their service to look after my properties which were Let was a shambles in their head office. They couldn't organise or sort anything in a timely or cost efficient manner. I had to leave in the end and this has been an impossible task as they refuse to give up the data and documents required to carry on letting the properties. Don't let them go near you rental properties. If my request for data isn't taken seriously I will be forwarding this complaint to the ICO
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Swansea office has 477 reviews across three platforms: 141 on Google, 4 on Facebook, 332 on Trustpilot (across the whole business).
Peter Alan Swansea is rated 2.8 out of 5 across all 477 reviews, and 4.8 out of 5 on Google from 141 reviews.
Peter Alan Swansea, Unit 6 Abernethy Square, Maritime Quarter, Swansea, SA1 1UH.
