McCartan Lettings Swansea reviews

Thanks Tomas!

Hi Helen. We don't have you listed as a landlord or tenant on our system, but we'd like the opportunity to address any concerns that you have with us or our service. Would you be able to give us a way to contact you so we can discuss this further? Thank you.

Hi Rhiannon, We're sorry you have felt it necessary to leave us this review. But we cant find you on our database? We would like to know what this review relates to please and be able to help rectify the problem? Thanks, Hannah McCartan - MD, McCartan Lettings

Hi Natasha - thank you for leaving us a review. We hope your tenancy goes well!

We’re surprised and a bit disappointed to find that you and Dominic have left us 1-star reviews. You’ve been great tenants, your tenancy went very well, and we haven’t received any negative feedback about our service from you before now. Any problems that have arisen have been with 3rd party contractors, and we dealt with them as soon as we were informed. When it came to your end of tenancy, you advised us that you were only leaving because of work commitments, and you agreed to the (very minor) deposit deductions with no negotiation or dispute. The cost of the inventory check-in and check-out reports are split evenly between landlords and tenants. The check-out report incorporates the notes made in the check-in report to allow for comparison. We look through check-out reports before sharing them with landlords and tenants as they are conducted by an independent company who do not have access to our notes or maintenance reports to contextualise the information documented within them. Sending them out without comment would be irresponsible. You were invited to attend the check-out meeting, and a copy of the report was made available to you as soon as it was appropriate. It has never been our intention to be patronising, only to be proactive, and to be thorough. As our property visit letter is a standard letter that goes out to all tenants, it has to be comprehensive. Had you been continuing your tenancy, our property visits were scheduled to decrease in frequency. To our knowledge, we have responded to you in a timely fashion inside our working hours. We wish you the best for your new tenancy.

Thank you for taking the time to leave us a review! We hope you are happy and all settled into the property.

Thanks Rhys!

Thanks Dave!

Thanks Nia!

Thanks Steve!

Thanks Steve!

Thanks Leah!

Thanks Liz!

Hi Owen. We don't have you listed as a landlord or tenant on our system, but we'd like the opportunity to address any concerns that you have with us or our service. Would you be able to give us a way to contact you so we can discuss this further? Thank you.

We’re surprised and a bit disappointed to find that you and Andrew have left us 1-star reviews. You’ve been great tenants, your tenancy went very well, and we haven’t received any negative feedback about our service from you before now. Any problems that have arisen have been with 3rd party contractors, and we dealt with them as soon as we were informed. When it came to your end of tenancy, you advised us that you were only leaving because of work commitments, and you agreed to the (very minor) deposit deductions with no negotiation or dispute. The cost of the inventory check-in and check-out reports are split evenly between landlords and tenants. The check-out report incorporates the notes made in the check-in report to allow for comparison. We look through check-out reports before sharing them with landlords and tenants as they are conducted by an independent company who do not have access to our notes or maintenance reports to contextualise the information documented within them. Sending them out without comment would be irresponsible. You were invited to attend the check-out meeting, and a copy of the report was made available to you as soon as it was appropriate. It has never been our intention to be patronising, only to be proactive, and to be thorough. As our property visit letter is a standard letter that goes out to all tenants, it has to be comprehensive. Had you been continuing your tenancy, our property visits were scheduled to decrease in frequency. To our knowledge, we have responded to you in a timely fashion inside our working hours. We wish you the best for your new tenancy.

We’re surprised and a bit disappointed to find that you and Dominic have left us 1-star reviews. You’ve been great tenants, your tenancy went very well, and we haven’t received any negative feedback about our service from you before now. Any problems that have arisen have been with 3rd party contractors, and we dealt with them as soon as we were informed. When it came to your end of tenancy, you advised us that you were only leaving because of work commitments, and you agreed to the (very minor) deposit deductions with no negotiation or dispute. The cost of the inventory check-in and check-out reports are split evenly between landlords and tenants. The check-out report incorporates the notes made in the check-in report to allow for comparison. We look through check-out reports before sharing them with landlords and tenants as they are conducted by an independent company who do not have access to our notes or maintenance reports to contextualise the information documented within them. Sending them out without comment would be irresponsible. You were invited to attend the check-out meeting, and a copy of the report was made available to you as soon as it was appropriate. It has never been our intention to be patronising, only to be proactive, and to be thorough. As our property visit letter is a standard letter that goes out to all tenants, it has to be comprehensive. Had you been continuing your tenancy, our property visits were scheduled to decrease in frequency. To our knowledge, we have responded to you in a timely fashion inside our working hours. We wish you the best for your new tenancy.

Hi Safa. We don't have you listed as a landlord or tenant on our system, but we'd like the opportunity to address any concerns that you have with us or our service. Would you be able to give us a way to contact you so we can discuss this further? Thank you.