Trusted Agent profile · Swanley
★★★★★
307 reviews across 1 platform
London Road, Southern Cross, Swanley, BR8 8EE
Safestore Limited's office in Swanley, at London Road, is rated 4.8 out of 5 across 307 reviews on 1 platform, including 307 Google reviews rated 4.8.
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
5/5
GoogleBeen to our lock up today and Mark was extremely helpful! Friendly & knowledgeable!
Thank you, Libby, for your wonderful feedback! We're delighted to hear that Mark was able to assist you with such friendliness and expertise. We look forward to welcoming you back to Safestore Self Storage in the future.
5/5
GoogleHad fantastic service from Danny was very professional and polite!
Thank you, Denzil, for your wonderful feedback! We're thrilled to hear that Danny provided you with such professional and polite service. We appreciate your support and look forward to assisting you again in the future.
5/5
GoogleLewis from Safestore in Swanley is absolutely brilliant at his job, he is helpful and knowledgable. In addition to this all the staff at the swanley branch are kind, helpful and just generally lovely. The room that I rented at Safestore was clean and dry and I had no worries whatsoever about leaving my property with them for safekeeping. A big thank you to all the staff at Safestore Swanley especially you Lewis. Thank you very much for all your help. Best wishes Carol Farmer
Thanks Carol for taking the time to leave Safestore Swanley a 5 star rating. Enjoy your stay!
5/5
GoogleSpoke to a gentleman called danny to help with my storage needs. Couldn't have been better with answering any questions I had for him and explained the full process to me in great detail.what a great experience !
Thank you, Amy, for sharing your wonderful experience with us! We're delighted to hear that Danny was able to assist you so effectively and provide detailed information. We look forward to continuing to meet your storage needs with the same level of service.
5/5
GoogleDanny was very helpful today many thanks.
Thank you, Graham, for your wonderful feedback! We're delighted to hear that Danny was able to assist you so well. We appreciate your kind words and look forward to serving you again in the future.
5/5
GoogleCan’t thank Danny and Mark enough, helped me pick the right size room, right insurance and even sold me some packing materials that I didn’t consider. Would highly recommend this safestore, friendly staff, easy access and never that busy! Would use again.
5/5
GoogleVisited the Swanley Store recently to check the sizes of the available Units. Nigel kindly showed us all the differenr size Units, ensuring that we were totally happy and comfortable with our choice. Great Customer Service.
Thank you, Abi, for sharing your experience with us. We're delighted to hear that Nigel provided you with great customer service and helped you find the right unit. We look forward to assisting you again in the future!
5/5
GoogleThe Team were really helpful and processed an urgent item to the USA in minutes! Happy to recommend.
Thank you, Iain, for your wonderful feedback! We're thrilled to hear that our team was able to assist you promptly with your urgent item. Your recommendation means a lot to us.
5/5
GoogleExcellent service from Safestore Swanley. Great support from Mark and Trasey, they were very helpful showing me around the building and the processes. Very welcoming and recommended.
Thank you, Paul, for your wonderful feedback! We're delighted to hear that Mark and Trasey provided you with excellent service and support at Safestore Swanley. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
5/5
GoogleVery helpful staff. Good parking. Handy for Swanley and the surrounding areas. Sensible opening hours.
Thank you for highlighting our helpful staff, parking, and opening hours. We're glad Safestore Swanley works well for you and the local area.
5/5
GoogleExcellent service and super secure facility! The staff was incredibly helpful and made the move-in process smooth and hassle-free. Highly recommend Safestore!
Thank you, Sana, for your wonderful feedback! We're thrilled to hear that you found our service excellent and our facility secure. It's great to know our team made your move-in process smooth and hassle-free. We truly appreciate your recommendation!
5/5
GoogleI had a great experience at safestore with Danny, he honestly couldn’t have made the process easier, explained everything I needed to know and was very patient with me, he’s a credit to the company!
Thank you, Ariona, for sharing your wonderful experience with us! We're delighted to hear that Danny was able to assist you so effectively and make the process smooth. Your kind words mean a lot to us and will certainly be passed on to him.
5/5
GoogleWe had a fantastic experience with Mark! He was extremely helpful and took the time to understand what we needed before giving thoughtful advice on the best size and type of storage we would need. His knowledge and attention to detail made the whole process so much easier. We really appreciate all of Mark’s guidance, highly recommended!
Thank you, Amy, for sharing your wonderful experience with us! We're delighted to hear that Mark was able to assist you so effectively and make the process smooth. Your recommendation means a lot to us, and we look forward to serving you again in the future.
1/5
GoogleWe needed storage for a month whilst waiting to move house. Amongst other sites we visited the Swanley Safestore site. Immediately put off, a young man wearing a bobble hat with no Safestore identification. We went elsewhere.
Thank you, Sara, for sharing your experience with us. We strive to maintain a professional environment and appreciate your feedback, which helps us improve. If there's anything further you'd like to discuss, please feel free to let us know.
5/5
GoogleSew, was so kind. She helped me to location the store and was very friendly
Thank you, Francis, for your wonderful review! We're delighted to hear that Sew was able to assist you so kindly and make your experience a positive one. We look forward to welcoming you back in the future.
1/5
GoogleUsed safe store a few months ago, unfortunately we would not recommended this company. Found staff rude and incompetent.
Hi Kerena, Thank you for your review. We have investigated the matters raised and have been unable to identify any customer record or interaction that matches the circumstances described. As reviews are most valuable when they reflect genuine customer experiences, we encourage reviewers to ensure that the information provided is accurate and based on direct dealings with our business. We remain committed to delivering a professional, respectful, and inclusive service and take all genuine customer concerns seriously. Kind regards,
5/5
GoogleGood communication and great help will use the facility moving forward
We are delighted to hear about your great experience with our communication and help. We look forward to welcoming you back, Dave!
5/5
GoogleAmazing service from Mark who helped me everything from start to finish of an overwhelming task. Highly recommended.
Thank you, Lou, for your wonderful feedback! We're thrilled to hear that Mark was able to assist you throughout your storage journey. Your recommendation means a lot to us, and we're here whenever you need us.
5/5
GoogleMoving is a very stressful time and Safestore Swanley where such a great help. Always courteous, polite. The advise they put forward for size of storeroom was spot on. Shout out to Keira and Dan! Thanx
Hi Al, Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our service friendly and professional. It's great to know that Dan was able to assist you effectively. We'll be sure to pass along your appreciation to him. If you ever need storage again, we look forward to serving you. Best regards, The Safestore Team
5/5
GoogleGreat. Good to store. Good customer service. Good everything. Will use again
Thank you, Sophie, for your wonderful feedback! We're delighted to hear that you had a great experience with our services and look forward to welcoming you back in the future. Your support means a lot to us!
5/5
GooglePopped in just before closing time for some boxes,Tracey was very helpful,advised me of box alternatives as they didn't have the ones I was after(thinking outside the box...literally) great service, will definitely use them again
Hi Robert, thank you for leaving a 5 star review of Safestore Swanley! Best wishes, Amit
5/5
GooglePacel easy to collect
Thank you for sharing this. We are glad parcel collection was easy for you.
5/5
GoogleThanks for all your help
Your positive experience means a lot to us, Sophie. We are glad our team could help you.
5/5
GoogleGreat service, communication and prices. Would use again and highly recommend.
Thank you, Aaron, for your wonderful feedback! We're thrilled to hear that you had a great experience with our service, communication, and prices. We look forward to welcoming you back in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
