5/5
GoogleVery helpful and not hurried.
Trusted Agent profile · Swanley · Kent
Robinson Jackson Swanley reviews
★★★★★
182 reviews across 1 platform
39 High Street, Swanley, Kent, BR8 8AE
Part of Robinson Jackson, see every office.
Robinson Jackson's office in Swanley, Kent, at 39 High Street, is rated 4.8 out of 5 across 182 reviews on 1 platform, including 182 Google reviews rated 4.8.
Reviews
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
Google5/5
GoogleWe met with Rob Berry today and we were very pleased with the way he presented the property and answered all our questions, especially since all this happened on a Sunday. We were pleasantly surprised to find an experienced real estate agent who was very open and helpful.Thanks again Rob!
Agent replied · 21 June 2024
Good morning, thank you for sharing your positive experience with us! We’re thrilled to hear that Rob Berry made a great impression during your property viewing. We appreciate your kind words and look forward to assisting you further in your home-buying journey.
5/5
GoogleFantastic service. All staff have been extremely helpful from the start and dealt with any questions I’ve have had very promptly!
5/5
GoogleHighly recommend, provided with an excellent service, they have gone above and beyond. Thankyou to all at Robinson Jackson Swanley
5/5
GoogleWe met Rob Berry today, very pleased with how he took care of us and answered all the questions that we had. As First Time Buyers, we have a lot of questions, and he is really doing his best to help make this process smooth. Many thanks!😊 …
Agent replied · 21 June 2024
Good morning Denisa Thank you for taking the time to share your experience with us! We’re delighted to hear that you had a positive interaction with Rob Berry. As first-time buyers, it’s completely normal to have a lot of questions, and we’re thrilled that Rob went above and beyond to address them and make the process smoother for you. We appreciate your kind words and look forward to continuing to assist you throughout your home-buying journey.
5/5
GoogleVery happy with the service we have received from everyone in the branch. Professional and efficient, would highly recommend
5/5
GoogleGreat experience when it came to buying a property form the team. Professional and punctual.
5/5
GoogleI have to thank Charlotte Russell for her professionalism, friendliness and nothing being too much trouble for her in helping me at a stressful time to find myself a flat. An asset to Robinson Jackson.
5/5
GooglePurchased our house through Robinson Jackson of Swanley Office. We found everyone to be friendly and professional. A very special thanks to Matt who helped us find the right house. He made our purchase easy and stress free and went that extra mile to help us before moving on to new pastures. Would definitely recommend them.PositiveProfessionalism
5/5
GoogleI can’t recommend Michelle and the RBJ team highly enough. This is the 2nd time that I have used them and they were amazing, Gemma especially. Great communication and tenacity exactly what you need from your Estate Agent. 100% highly recommended.
5/5
GoogleMade moving very easy, quick and informative responses. Such a lovely team of people who are super helpful
5/5
GoogleMost impressive. Unable to help directly due to lettings being handled via a central hub. But courteous and assistive with my needs. Sat me down and referred me directly to the letting someone department and effectively held my hand. Will highly recommend both sales and letting a departments.
Agent replied · 21 March 2024
Dear Heston Thank you for your most impressive review! We appreciate your understanding regarding the central handling of lettings and are pleased to hear that our team was courteous and assistive in directing you to the appropriate department. We're delighted that you felt supported and that we effectively assisted you. Your recommendation for both our sales and letting departments is truly valued. If there's anything more we can do for you in the future, please don't hesitate to reach out. Thank you for the recommendation! Michelle and the team
5/5
GoogleGreat experience with the purchase of my new house. Terri was brilliant during the process , with communication and issues needing chasing / resolving . The after care from Matt has been above and beyond, with any queries regarding the property after moving in. I would highly recommend the team.
5/5
GoogleExcellent service, so happy with everything. Start to finish, I was kept in the loop throughout. I couldn’t recommend RJ in Swanley enough. Really happy, and it shows why they are best in class when it comes to what they do.
Agent replied · 21 March 2024
Dear Joao Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were pleased with our service from start to finish. At Robinson Jackson in Swanley, we strive to provide excellent service and keep our clients well-informed throughout the process. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need assistance in the future, please don't hesitate to reach out. Thank you once again. Michelle and the team.
5/5
GoogleI have to thank Charlotte Russell for her professionalism, friendliness and nothing being too much trouble for her in helping me at a stressful time to find myself a flat. An asset to Robinson Jackson.
5/5
GoogleVery professional service sold property after less than 4 months in a difficult financial climate .WhatsApp group very helpful for keeping us updated After the property being with another agent for over a year we’re very grateful for a conclusion
Agent replied · 21 March 2024
Dear Jennifer Thank you for sharing your experience with us! We're delighted to hear that you found our service to be very professional and that we were able to successfully sell your property in less than four months, even in a challenging financial climate. We're glad the WhatsApp group was helpful in keeping you updated. Your satisfaction is our priority, and we appreciate the opportunity to assist you after a previous experience with another agent. Thank you for choosing us! Michelle and the team
5/5
GoogleThank you to the whole Team at the Estate Agent in Swanley for all their help selling our property. It was a very smooth and stress free process from start to finish.
Agent replied · 21 June 2024
Hello Linda, thank you for taking the time to share your positive experience with us! We’re thrilled to hear that the entire team made the process of selling your property smooth and stress-free. Your satisfaction is our top priority, and we appreciate your kind words. Michelle and the team, Robinson Jackson Estate Agents Swanley
5/5
GoogleThe staff was very helpful and answered all the questions and.
5/5
GoogleWould definitely recommend Terri Progressor in Robinson and Jackson. Through out the purchase she was an absolute diamond. She followed up the sale through out and remain very professional, helpful and supportive. A great big thanks to her and the rest of teamPositiveResponsiveness, Quality, Professionalism, Value
2/5
GoogleIt is so sad that the Sales Office team at the Swanley Branch are let down by a rather sleepy Ebbsfleet Sales Progression Team. Marketing and sales was well handled by Gemma, Zack, Michelle and Matthew. The problems only started when the process was handed over to the Ebbsfleet Sales Progression Team. I chased many times trying to get updates as to why things were not progressing and they would only follow up with the buyers when I made enquiries. I never had confidence that the Ebbsfleet Sales Progression Team were proactively on top things. When I eventually gave up hearing over and over that the buyer’s were just waiting for their mortgage to be approved, I got on the phone to the Sales Progression Team who after four months exclaimed in a quite surprised tone “I don’t know what’s going on, they haven’t even got their mortgage approved yet!!” I do have some doubts about the robustness of the vetting of the buyers who we were advised had their mortgage offer and deposit in place. To improve things I would keep the sales process ownership with the Swanley Office, as the Ebbsfleet Sales Progression Team did not in my case ‘progress’ anything . Finally when I explained that I would be marketing the property afresh with a new competitor agent, no attempt was made to keep my business. I would have expected a call to say that they could re-market the property quicker than going with another agent, or that they had other interested leads on their books, or that they could go back out to the other parties who had also made offers, etc. but there was no such attempt. That really surprised me. To summarise, Senior Management need to look at the sales handover process of their business, as I suspect it is costing the branch teams dear. Thanks to the Swanley Sales Office Team for all their work though.
5/5
GoogleWe had a smooth and easy process with Jack Robinson during our first property purchase. The whole process was stress free, pretty straightforward and very well managed. From the viewing of the property to putting our offer through, accepting our offer and communicating back to us. They were quite efficient with their own side of things, which contributed to the success of the whole process. I'll definitely recommend them. We now have our first new home 🏡
5/5
GoogleWe were delighted with the service we received. Michelle and her team were professional at all times and always 'went that extra mile'. Selling a house can be a stressful business but the staff were always available to help. We highly recommend that you use this agency.
5/5
GoogleSold our house through Robinson Jackson; the staff were friendly and professional at all times; very helpful and proficient staff, helped our sale go through smoothly; would recommend; and use again
Agent replied · 21 March 2024
Dear Dave Thank you so much for taking the time to share your positive experience with Robinson Jackson! We're thrilled to hear that our friendly and professional staff, along with their helpful and proficient assistance, contributed to a smooth sale for your house. Your recommendation means a lot to us, and we would be honoured to assist you again in the future. Michelle and the team
5/5
GoogleRobinson Jackson’s lovely staff got us through an arduous time - we’ll be for ever grateful.
Agent replied · 10 January 2025
Dear Eunice, Thank you so much for your kind words. We're so glad our team at Robinson Jackson could support you during what must have been a challenging time. It means a lot to us to know we made a difference, and we’re truly grateful for your trust. If you ever need anything in the future, we're here for you! Regards Michelle and Matt
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