Trusted Agent profile · Swanley
★★★★★
386 reviews across 2 platforms
39 High Street, Swanley, BR8 8AE
Robinson Jackson's office in Swanley, at 39 High Street, is rated 3.8 out of 5 across 386 reviews on two platforms, including 162 Google reviews rated 4.8.
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
5/5
GoogleAlanna was extremely helpful, even arranging a viewing on another property that no one else had responded to.
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Alanna was extremely helpful and went the extra … More
2/5
TrustpilotI used this agency to sell my property
I used this agency to sell my property, and unfortunately my experience was disappointing. I felt I was persuaded to reduce the asking price without sufficient justification, which ultimately did not work in my best interest. Communication throughout the process was generally good, but good communication alone is not enough. I was under the impression that the buyer had the financial means to complete the purchase, only to later discover that they first needed to sell their own property because they did not have the funds for the deposit. This was not made clear to me from the beginning. The fees are high, as expected from a typical high street estate agency, but in my opinion the level of service does not justify the cost. The transaction was also unnecessarily delayed, resulting in a loss of both time and money. That said, there are members of the team who are professional and genuinely helpful, and I appreciate their efforts. Despite the delays and the challenges throughout the process, the sale was eventually completed. Would I use this agency again? Probably not.
5/5
GoogleGreat experience selling our home and buying our new one through Robinson Jackson Swanley .Alanna and team were professional, friendly, and kept us informed throughout the whole process. They made what can be a stressful time much easier. Thank you so much . Highly recommend!
5/5
TrustpilotRobinson Jackson in Strood selling a property
We used Robinson Jackson in Strood to sell our property they were excellent from start to finish very professional many thanks Simon & Julie
5/5
GoogleWe would like to express a sincere thank you to the entire team at Robinson-Jackson Swanley, but especially to Michelle, for her outstanding support in the recent buying and selling of our home. We have purchased two houses and sold one through Robinson-Jackson Swanley. Each time we've had fast, clear communication and received a profressional service, better than anything we could've wished for. Everything has always moved forward so quickly and efficiently, but this was especially vital in the purchase of our last property. A nerve-racking experience was made painless! We are truly grateful for the service and support we've received, which has truly gone above and beyond - even helping us locate our cat, who got himself a little lost with the house move. Thank you for enabling us to buy our forever home, we couldn't be more grateful!
Thank you so much for your heartfelt review, it truly means the world to us! We're honoured to have supported you through not just one, but multiple property journeys, and we're thrilled that Michelle and the team could make such a difference during what can be a stressful time. Your kind words about our communication, professionalism, and efficiency are deeply appreciated, and we’re especially glad we could help reunite you with your adventurous cat! 🐾 Helping you find your forever home is exactly why we do what we do, thank you for trusting Robinson Jackson Swanley. Wishing you many happy years ahead!
5/5
GoogleExtremely professional team branch Swanley! Gabby was responsible to do lots of my views and she was amazing, very detailed and super proactive in answer our questions! Thank you very much
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our Swanley branch. Gabby will be thrilled to know her attention to detail and proactive approach made a real difference during your viewings. We’re proud to have her on the team and grateful for your appreciation. Wishing you all the best on your property journey!
5/5
TrustpilotVery happy with the service
Very happy with the service, particularly Tammy who kept me informed on all the updates
5/5
GoogleGabrielle was very helpful in organising the viewing and answered our questions very honestly.
Thank you for your 5-star review! We’re delighted to hear that Gabrielle was so helpful in organising your viewing and that her honest, clear answers made the process easier for you. We really appreciate you taking the time to share your experience.
5/5
GoogleMichelle was efficient and helpful in listing the property and the team including Harrison and Alana were great at keeping us updated and doing the viewings
Thank you for your kind feedback. We're so pleased to hear that Michelle made the listing process smooth and straightforward, and that Harrison and Alanna kept you well-informed throughout the viewings. The team always aims to provide clear communication and reliable support, so it's great to know that came through in your experience.
1/5
TrustpilotAwful Experience as a Buyer at the Chatham Branch
I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date. During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier. When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer. Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making. I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience. Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.
5/5
TrustpilotFirst time buyer great experience!
Bought my first house from Robinson Jackson Gravesend branch. I cannot fault them in their help and support during the time of the buying process. Buying a house is stressful enough as a first time buyer but this branch help give me clear instructions in each step of the process. It did not help as house was part of a 4 part chain but i received calls weekly and emails to help reassure me the process was still being followed through. Also were prompt with answering any queries i had and if i was unsure what would happen next, they clearly explained the process. Special thanks to Tammy. From the very beginning, she went above and beyond in every possible way. Tammy was incredibly responsive, always available to answer our questions, and kept us in the loop at every stage of the process. Even went above and beyond chasing documents with our solicitor and buyers solicitor to ensure the sale was proceeding. Tammy’s commitment and dedication are unmatched, she truly had our best interests at heart and made us feel like her top priority. Even near to exchange we had booked a holiday and was worried about delays as it was already delayed by the 3rd party in the chain. Tammy gave clear and good advice on what to do and what to expect during completion so we could go on holiday relaxed and reassured it would all go ahead. If you’re looking for an agent who is reliable, knowledgeable, and goes the extra mile, I can’t recommend Tammy highly enough. I would like to mention her colleagues who also helped during the process such as Nicola and Jo who also helped sending updates and moving the process along.They even held the keys for me till i came back from Holiday and promptly handed them over so we could move in. I would not hesitate to use them again in the future whether it would be selling or buying.
5/5
TrustpilotMaidstone Branch
Maidstone Branch In particular Jody what a star 🌟 Amazing customer serviceKept me updated ,lots of curtesy calls to check I was ok and happy with everything especially as it was such a difficult time for me after my mum passed away and I was selling her much loved family home of 55 yrs Jody Tilly and Ellie were extremely supportive and made the sale of the property as smooth as possible A great team at Maidstone and fantastic customer service Thank you Debarah
1/5
TrustpilotPoor communication and luck of EMPATHY
I was looking for a property in Kent and i came across this company online, looked through what was available and in my price range , i called in and i was told i would be contacted back to send in my DIP. I have never experienced such unprofessionalism in my life. I feel like they wanted to dictate what i bought or the property was never available. The tone one of the agents used was argumentative and authoritative. I.e. asking us why we were moving to Kent ETC at which i responded it was our choice . Then again i thought , how do you ask someone you are selling property to that kind of question? It just didn't seem right so i did some digging and some research on here and I'm not surprised. I have removed them from my search engine , no history , nothing, i don't wanna deal with them, it's my money and house i spend it and on what property and where is my business otherwise these people are a joke of time wasters. good luck to the lucky ones that acquired good services from them and all the best to whoever is dealing with them. We will be looking and buying somewhere else. Thanks.
1/5
TrustpilotWhat is it with estate agents pricing…
What is it with estate agents pricing properties from £xxxx-£xxxx , recently viewed a property, put an offer but surprise, surprise it is nowhere near what the delusional seller wants ,wasting everyone’s time. Advertise the house for what you want stop playing games You really are a bit too clever for your own good.
5/5
GoogleI highly recommend Robinson Jackson to anyone looking to buy or sell a property. I had a fantastic experience working with Tracy, the sales progress manager, during the sale of my house. She was outstanding throughout the entire process. Although there were a few hiccups along the way, especially from the buyer's solicitors, Tracy handled everything with great professionalism and determination. What impressed me most was how she addressed each situation and her commitment to resolving issues quickly and efficiently. She kept me informed at every stage, reassured me when things became stressful, and worked tirelessly to ensure that the sale progressed smoothly. I truly appreciate all the effort she put in to make the sale successful. Thank you, Tracy, and the Swanley team, for your exceptional support throughout the process.
5/5
GoogleRobinson Jackson were absolutely amazing. We had found a house we wanted to buy and needed a quick sale. In less than 10 days, the photos were complete and the house was on the market. Within 2 weeks they had found a buyer. Michelle and Matt brought their years of experience, their understanding of the market and knowledge of sales. Terri in the progression team was very supportive when the chain was complicated and kept pushing the sale along. A very big thank you to all the team for making the move a positive experience. I highly recommend them!!
5/5
GoogleI had a great experience with my property viewing with Gabriele, and the whole team in the Swanley office. She was well prepared and the appointment was well organised. She answered all my questions promptly and was so helpful throughout the appointment. Thank you for your good service
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had such a great experience with Gabriele and the team at Robinson Jackson Estate Agents Swanley Office. It’s fantastic to know that your viewing was well organised, informative, and helpful from start to finish. Providing excellent service and making sure our clients feel fully supported throughout their property journey is always our priority here at Robinson Jackson Estate Agents Swanley Office, so your kind words really mean a lot to us. We’ll be sure to pass your feedback on to Gabriele and the team. Thank you again for choosing us, and we look forward to helping you further in the future!
5/5
TrustpilotEasy and clear process
From Jack coming and talking us through the sales process it was simple no pressure came with information on local sales and what they could do for us, our home sold on the first open house, the sales team in the office have been brilliant especially Tammy getting us over the final huddle and last minute glitches keeping us informed they have made the whole process as stress free as moving house can be! From offer to completion it's taken just over 4 months which is great. If we move again they will be out first call!
5/5
GoogleFantastic service from start to finish. Harrison was professional, reliable and was always quick to respond. Made the whole process smooth and stress free. Highly recommend
5/5
GoogleHarrison was exceptionally well informed when showing us around the property we wished to view. He had all of the answers to our questions to hand.
5/5
GoogleI have worked with Michelle and the team of Robinson Jackson Swanley for many years. We have always found them professional
5/5
TrustpilotWalderslade Branch Kendal & Team
Thank you Kendal for helping us find our home and the support throughout the whole house purchase journey
5/5
TrustpilotFantastic Company
What a fantastic company to deal with, they couldn't have helped any more if they tried and with such a difficult sale (probate sale) Chris Perkins went above and beyond the call of duty, even working on it whilst on holiday. Doing everything he could and holding ours hands every step of the way. If i could score higher than a 5 then I would have. I highly recommend this Estate Agent
5/5
GoogleI had a fantastic experience with Robinson Jackson handling the sale of my property at 35 Dorchester Close. The team was professional, proactive, and kept me updated every step of the way. Everything went smoothly and efficiently, and their support made the whole process stress-free. Highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Jackson's Swanley office has 386 reviews across two platforms: 162 on Google, 224 on Trustpilot (across the whole business).
Robinson Jackson Swanley is rated 3.8 out of 5 across all 386 reviews, and 4.8 out of 5 on Google from 162 reviews.
Robinson Jackson Swanley, 39 High Street, Swanley, BR8 8AE.
