Trusted Agent profile · Swanley
★★★★★
694 reviews across 2 platforms
8 High Street, Swanley, BR8 8BE
Part of Langford Russell, see every office.
Langford Russell's office in Swanley, at 8 High Street, is rated 3.8 out of 5 across 694 reviews on two platforms, including 201 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
5/5
GoogleFirst class team at the Swanley branch. I found communication at all stages was excellent and everyone at the branch was a pleasure to engage with. Thank you.
Thank you for sharing your positive experience, Richard. We're thrilled to hear that you found our team at the Swanley branch to be first class and that communication was excellent throughout your visit. We appreciate your kind words and look forward to serving you again in the future.
1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
5/5
GoogleHayley and the Staff were very helpful throughout and ensured that both the sellers and buyers needs we address in a prompt manner. Also very helpful and informative when getting questions answered or assisting with unexpected difficulties. I would highly recommend their services if looking to buy, sell or rent.PositiveProfessionalism
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Hayley and her team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleI must commend Molly for her diligence and always willing patiently to hear what we have to say and finding immediate solutions to every requests. Weldon.
Thanks so much for rating us! - Customer Services
5/5
GoogleThank you Dan Catley for your 5 * service and advice - much appreciated
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Dan met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleThis review and rating is especially because of Mark Sugarman. He is an epitome of customer service. My experience with Acron is also good so-far (I have not moved in the property as yet)... may pen more thots in the times to come!!
5/5
GoogleHayley has dealt with the sale of our property with a great deal of professionalism. Communicating at every point so we always knew where we were in the process.
Hi Christine, thank you for taking the time to share your positive experience with us. We're thrilled to hear that Hayley provided you with professional service and clear communication throughout the property sale process. We appreciate your feedback and hope to assist you again in the future.
5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleCan not thank HARRY FRANKLAND enough Recently rented a property and delt with harry Not only was he extremely professional but he went out on a limb to make sure things went quickly and smoothly Would definitely recommend him if your looking at properties with acorn .PositiveProfessionalism
Thank you Toni for leaving us a 5* review. We are really happy that you were pleased with the service you received from Harry and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotJosh at Medway looked after us through…
Josh at Medway looked after us through a very difficult sale. We felt well supported and informed. issues were navigated well. This is especially impressive as medway had a special “no fee” deal on as the branch had only just opened. We will definatly use them again.
Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
1/5
TrustpilotThe worst agents ever
The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.
Hello GK. I am sorry to read this review and would like to understand a little more about the issues you experienced so that we can learn from where mistakes may have been made. I am unable to find you though on our system from your initials and wondered if you could drop me an email so that I can investigate further? Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleVery easy to deal with, excellent communication and I felt that the employees actually cared for us and the outcome of the purchase. We will definitely be using them when we choose to move home in future. Thanks for all of your help Amelia and Hayley!
Thank you Grace for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia and Hayley. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
