Trusted Agent profile · Swanley
★★★★★
694 reviews across 2 platforms
8 High Street, Swanley, BR8 8BE
Langford Russell's office in Swanley, at 8 High Street, is rated 3.8 out of 5 across 694 reviews on two platforms, including 201 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
5/5
TrustpilotGlad I changed my estate agent to acorn
I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.
2/5
TrustpilotSo disappointed.
Im a landlord and this was going ok, albeit with the usual chasing, until recently. now i’ve had a manager who doesn’t respond, then gives mixed messages sometimes in the same email, has not paid the tenants back their deposit, and has been wildly slow or unresponsive on repairs. I am in despair of finding a competent management company. This isn’t it. Update: I’ve since complained. but the approach is still very much “sorry for the frustration, let us try to dump the cost on the tenants, failing that we will dump them on you.”
Hi Alison. Very sorry to read your review and will raise this with the team to find out where improvements can be made. Thanks
5/5
TrustpilotAbsolutely amazing customer service and…
Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.
Hi Connor, thank you for your 5 Star review! We're thrilled to hear that Amelia provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
1/5
TrustpilotI want to share my terrible experience…
I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property. We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process. We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy. Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.
5/5
GoogleAn absolute pleasure to do business with. After having a 4 month very poor service from a previous agent we had to switch agents. Langford Russell had our property sold within a month and have been on top of everything from the start. We would highly recommend them to all our friends and family.
Dear Joe Moore, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
TrustpilotThoroughly helpful service the whole…
Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!
Thanks so much Rebecca, that really means a lot, glad you have been happy. Karen Hedges -Acorn Customer Services
5/5
GoogleJust exchanged on my new home today. Very grateful to the team at Acorn Swanley, especially Hayley, who went above and beyond to help me secure my new home by keeping the sellers onside whilst I had a couple of hiccups on my sale. I am an ex estate agent so I know you come across the good and the bad, Hayley is one of the best!
Thank you Jeff for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleHayley Buist and the team at Swanley enabled us to sell our home during a very difficult period for the housing market. Hayley was calm, helpful and very professional and got us over the line, for which we are very grateful.
Hi Tracy, thank you for your kind words about Hayley and our team at Swanley. We're glad we could assist you during a challenging time in the housing market. Your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotFantastic estate agent
Acorn have been absolutely amazing with the sale of our flat. They’re very professional, work really hard to find the right buyers and go above and beyond to ensure exchange and completion progress at pace. We cannot thank Oliver enough for all his hard work and we highly recommend using Acorn for a purchase or sale.
Thank you Mathilde for leaving us a 5* review. We are really happy that you were pleased with the service you received from Oliver if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotFriendly professionalism
As a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.
Thanks Charlotte for leaving a review of your experience. We are very pleased that you were happy with service you received from Christian during your recent purchase.
5/5
TrustpilotACORN BELVEDERE & ELTHAM
I cannot find enough words to praise the team at Acorn Estate Agents enough. Both Joe Buckle at the Belvedere branch and the progressor Dominic Lloyd at Eltham went above and beyond for me during an incredibly difficult and challenging sale. It's rare to find estate agents that are this conscientious, dogged and caring. I simply could not recommend them enough. Thank you!
Thank you Ms Asquith for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Joe and Dominic and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotA great team at the Crystal Palace…
A great team at the Crystal Palace office and back up through the network. Over an extended period of time, March 24 to February 25, two buyers and a lot of issues to overcome, Godefroy and the team were there to help.
4/5
TrustpilotI am a landlord who has rented my…
I am a landlord who has rented my property through Acorn. Jamie Perrin has been amazing. He is reliable, responsive to questions asked and the best. I can't praise him enough for his work. Thank you.I am giving 4 stars instead of 5 because another staff member was dealing with my property previously who was very deffensive and unapproachable for years.
Hi Landlady. Thanks for the positive review. I am really pleased you were happy with the service received from Jamie and appreciate the feedback for the past service. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotGood selling experience
While it's difficult to find reliable property agents in this day and age, I have had a good experience with Acorn. They helped me sell my property, and despite the complexities involved that delayed the sale, James Keen and George Liney were patient, prompt and persistent.
Thank you Bhanu. We are pleased to hear that you have been satisfied with your experience . Best wishes Karen Hedges- Acorn Customer Services
5/5
GoogleGreat Agents, especially Hayley with great advice which lead to higher selling price achieved. Where most agents fall down is after sales service, but not this agent, nothing too much trouble!
Ross, thank you for sharing your positive experience with us! We are thrilled to hear that Hayley provided you with valuable advice and exceptional service. We pride ourselves on delivering top-notch customer care throughout the entire process. We appreciate your feedback!
1/5
TrustpilotI had a very disappointing experience…
My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.
5/5
TrustpilotMark and Kieran were excellent…
Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happened Made a very stressful time less so
Thank you David for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
TrustpilotWhat more could you ask for
I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!
Thank you Mr Francis, I will be sure to pass that on to Mark and the Team at Rainham. Thank you for taking the time to post your review. Karen Hedges-Acorn Customer Services
5/5
GoogleMolly was the letting agent for my daughter's house. She was brilliant! Molly was professional throughout and always available for any questions we had, resolving issues very quickly. Highly recommend.
Thank you for taking the time to share your positive experience with Molly. We're thrilled to hear that she provided professional and prompt service. We truly appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleHayley and Joe was very helpful. Hayley specially tried her best and successfully secured the house🏠 for us to buy. I will definitely recommended others friends and family. ⭐️⭐️⭐️⭐️⭐️ …
Hi Alisha, thank you for sharing your positive experience with Hayley and Joe securing your new home! We appreciate your recommendation to friends and family. If you ever need further assistance, feel free to reach out. Cheers to your new home!
5/5
TrustpilotStrood sale
We dealt with Jake and Chris from the strood office, they were great and communication was fantastic. From open day to completion was 14 weeks, they generated a lot of interest in our property and the photos turned out really well. Thanks Jake, Chris and the wider Acorn Strood team.
Thank you Louise for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Jake and Chris at our Strood office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotBEST ESTATE AGENT AROUND
Just want to say a massive thank you to Mark Sugarman who sold my property off market and managed to get above the asking price even though other agents told me it was less. I would highly recommend acorn as they are very professional
Thanks Remmi , we really appreciate your positive review of our services.
5/5
TrustpilotWe are clients of Acorn Dulwich
We are clients of Acorn Dulwich. James Keen is our highly experienced property representative for sales and lettings. We have been using Acorn Dulwich since 2010. Well worth having a conversation with Acorn Dulwich if you are buying, renting or letting.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer services
5/5
GoogleBrilliant service as I had to find a flat very quickly and Harry Frankland was very helpful and made the process as simple as possible! I was very pleased with dealing with Him all through the letting process. The experience was very positive and seamless. I'm glad to say I was very happy with how everything was handled.PositiveProfessionalism
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
