Every review we hold for the Swale office, from every platform, shown as written. First names only.
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1/5
TrustpilotHorrible
Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency.
Giedre Β· 19 May 2021
Agent replied Β· 30 October 2024
Dear GiedreThank you for leaving us your review and we are disappointed to learn that you are still waiting for communication in respect of your deposit and overpayment.We can assure you that our Customer and Property Care Team are in contact with the Landlord and the deposit scheme and we apologise if this information has not been communicated to you.We are continuing to liaise with both parties and hope to be in the position to update you shortly. In the meantime, should you require any further assistance, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsWards
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5/5
TrustpilotAn absolute pleasure to deal with
An absolute pleasure to deal with. We had two agents in the beginning but Ward's were by far the most, helpful and professional. Despite a flooding half way through the sale, Geoff handled this amazingly keeping the buyer calm and everything went through without any problems. Would highly recommend and would definitely use again
Jane Β· 13 March 2023
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5/5
TrustpilotMany thanks
The team at walderslade could not be anymore helpful. They made the entire process painless. They have done well under the recent circumstances. Thankyou to everyone at walderslade, kent branch. I'm one very happy customer
Andre Β· 20 July 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotGreat serviceβ¦
I have purchased a property through Wards and been regularly dealing with Grace Scott who has been superb. Have been kept fully updated throughout and nothing was too much trouble. Would happily use their services again.
Michelle Β· 31 March 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotVery good people was not selling the property Iβ¦
I know I was not selling the property I was just buying your staff worked hard to get us over the line at one stage I thought everyone was going to pull out on us
John Β· 4 June 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotOur experience so far has been fabulous!
Our experience so far has been faultless. From organising the viewing to having our offer accepted. All staff friendly and helpful. Communications clear and the process has been a pleasure so far. π
Samantha Β· 12 October 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotFlorence of Hythe kent was very helpfulβ¦
Florence of Hythe kent was very helpful showing me around a house last minute, very professional friendly and helpful.She is new to this job and I would say an asset to the Hythe branch.
Mrs Β· 1 August 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotSo glad we chose Wards to sell ourβ¦
So glad we chose Wards to sell our house! Jade just did everything right, got a good price for our house, kept us informed throughout the whole process and made us feel like valued customers.Highly recommend!!!
Mr Β· 3 March 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotI cannot speak too highly of theβ¦
I cannot speak too highly of the service I received from Wards, after a number of setbacks they concluded a successful sale. At all times I was kept up to speed of the progress.R A Wilshin
R Β· 23 February 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotOur experience went very smoothly withβ¦
Our experience went very smoothly with wards and I canβt thank them enough, Being a first time renter I thought it would be more difficult to find and get the process started but wards have been there to help with every step and have always had the correct answers whenever I needed them
Ryan Β· 2 March 2023
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5/5
TrustpilotExcellent service from Jodi our salesβ¦
Excellent service from Jodi our sales progressor. She moved things along and was always on the case.
Neil Β· 29 June 2023
Agent replied Β· 30 October 2024
Hi Neil,Thank you for leaving a review! It's great to hear how positive you experience with Jodie has been.Best wishes,Wards.
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5/5
TrustpilotAarron Stoner went above and beyond
Aarron Stoner went above and beyond. Jack was efficient. Overall, good experience.
Nick Β· 18 May 2022
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5/5
TrustpilotFriendly caring supporting agent
from our first contact Hollie Campbell from wards gave my wife and I excellent service Listing to all our requirements finding the right propertyβs and supporting with the visits nothing was to much trouble.We were made to feel valued and no pressure was every applied We found our experience a pleasureRoy
Cynthia Β· 12 April 2023
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5/5
TrustpilotExcellent service from Laura Fowler atβ¦
Excellent service from Laura Fowler at Wards of Chatham. We are new landlords and she has guided us through the whole process with a knowledgable professional manner. We would highly recommend her to others.
Wendy Β· 29 April 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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1/5
TrustpilotVery rude member of staff demanding Iβ¦
Very rude member of staff demanding I prove where my money was coming from to her over the phone or email. Refusing me to view a property. I had not long sold and purchased through then in 2019 and I should of learnt then how disgusting and vile they treat you.Will never use and will warn as many people of this vile company as I can π
Jennifer Β· 30 January 2021
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5/5
TrustpilotLaura and Tony from wards rental haveβ¦
Laura and Tony from wards rental have been amazing and so helpful, though a very stressful time , always have the time to help and answer any questions you have 100% recommended them .
Julie Β· 16 April 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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1/5
GoogleDreadful estate agents who only ever do the things they promise when you say you'll walk if they don't, then get surprised when you finally decide you've had enough. Would never use them to buy or sell a property.
Sam Β· 25 October 2019
Agent replied Β· 23 October 2024
Dear Mr Thomas
Thank you for your feedback and we are sorry to learn that you feel some aspects of our service have not met with the high standards we aim to achieve. We are eager to learn more about your experience and find out if there is anything we can do to help you.
Unfortunately we have been unable to locate your details using just the information provided and therefore invite you to contact our Customer Relations department on 01702 540802.
Thank you.
Wards
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5/5
TrustpilotHelpful & Professional
I called Wards to enquire about a property for sale and Molly Mullan could not have been more helpful. She suggested some other properties that fit our requirements and set us up with Wards own mortgage advisor to ensure we get the best deal. Iβm confident that Wards will be able to help with our search for our dream home!
Vikki Β· 13 April 2022
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5/5
GoogleCouldn't have asked for more from Paul, Anne and Gary when selling my home. What felt like an initially daunting task was made to be quick, easy and effective by the team in Faversham.PositiveResponsiveness, Professionalism
Katie Β· 11 January 2021
Agent replied Β· 10 January 2025
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
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5/5
TrustpilotI recently had the pleasure of dealingβ¦
I recently had the pleasure of dealing with Mark Tumber of Wards Hythe branch. Probably the most knowledgeable estate agent I have ever dealt with, and certainly the most honest and personable. Great guy, nothing was too much trouble, and did everything he promised to timescale. Could not recommend highly enough.
Nicholas Β· 28 March 2023
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5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Quick responses to queries. Open and honest.
T Β· 8 October 2023
Agent replied Β· 30 October 2024
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been.Best wishes,Wards.
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5/5
TrustpilotGreat Service!
Handles our move in very well, kept in constant communication and helped to iron out any issues throughout the process. Highly recommend.
Matt Β· 13 December 2022
Agent replied Β· 30 October 2024
Hello Matt, Thank you for leaving us your feedback! Best wishes,Wards of Kent
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5/5
TrustpilotFirst-class service
Had a first-class service from wards of FavershamNothing is ever too much trouble quick response on all aspects of our journey with them Very professional service throughout Well done π
Karen Β· 17 December 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotGreat service from Wards
Great service from Wards! Thanks for helping us sell and buy our new home. Kim Batchelor (sales progressor) really helped us towards the end in speeding things along, keeping us regularly updated.- Liliana
Scarlett Β· 7 June 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.