Trusted Agent profile Β· Swale

Wards Faversham reviews in Swale

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,927 reviews across 2 platforms

8 Market Place, Faversham, ME13 7AG, Swale, ME13 7AG

Wards's office in Swale, at 8 Market Place, is rated 4.7 out of 5 across 1,927 reviews on two platforms, including 107 Google reviews rated 4.9.

Google logo

4.9 / 5

107

Reviews on Google

This office

Trustpilot logo

1,820

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Swale office, from every platform, shown as written. First names only.

1/5

Trustpilot

Horrible

Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency.

Giedre Β· 19 May 2021

Agent replied Β· 30 October 2024

Dear GiedreThank you for leaving us your review and we are disappointed to learn that you are still waiting for communication in respect of your deposit and overpayment.We can assure you that our Customer and Property Care Team are in contact with the Landlord and the deposit scheme and we apologise if this information has not been communicated to you.We are continuing to liaise with both parties and hope to be in the position to update you shortly. In the meantime, should you require any further assistance, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsWards

5/5

Trustpilot

An absolute pleasure to deal with

An absolute pleasure to deal with. We had two agents in the beginning but Ward's were by far the most, helpful and professional. Despite a flooding half way through the sale, Geoff handled this amazingly keeping the buyer calm and everything went through without any problems. Would highly recommend and would definitely use again

Jane Β· 13 March 2023

5/5

Trustpilot

Many thanks

The team at walderslade could not be anymore helpful. They made the entire process painless. They have done well under the recent circumstances. Thankyou to everyone at walderslade, kent branch. I'm one very happy customer

Andre Β· 20 July 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Great service…

I have purchased a property through Wards and been regularly dealing with Grace Scott who has been superb. Have been kept fully updated throughout and nothing was too much trouble. Would happily use their services again.

Michelle Β· 31 March 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Very good people was not selling the property I…

I know I was not selling the property I was just buying your staff worked hard to get us over the line at one stage I thought everyone was going to pull out on us

John Β· 4 June 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Our experience so far has been fabulous!

Our experience so far has been faultless. From organising the viewing to having our offer accepted. All staff friendly and helpful. Communications clear and the process has been a pleasure so far. 😁

Samantha Β· 12 October 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Florence of Hythe kent was very helpful…

Florence of Hythe kent was very helpful showing me around a house last minute, very professional friendly and helpful.She is new to this job and I would say an asset to the Hythe branch.

Mrs Β· 1 August 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

So glad we chose Wards to sell our…

So glad we chose Wards to sell our house! Jade just did everything right, got a good price for our house, kept us informed throughout the whole process and made us feel like valued customers.Highly recommend!!!

Mr Β· 3 March 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

I cannot speak too highly of the…

I cannot speak too highly of the service I received from Wards, after a number of setbacks they concluded a successful sale. At all times I was kept up to speed of the progress.R A Wilshin

R Β· 23 February 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Our experience went very smoothly with…

Our experience went very smoothly with wards and I can’t thank them enough, Being a first time renter I thought it would be more difficult to find and get the process started but wards have been there to help with every step and have always had the correct answers whenever I needed them

Ryan Β· 2 March 2023

5/5

Trustpilot

Excellent service from Jodi our sales…

Excellent service from Jodi our sales progressor. She moved things along and was always on the case.

Neil Β· 29 June 2023

Agent replied Β· 30 October 2024

Hi Neil,Thank you for leaving a review! It's great to hear how positive you experience with Jodie has been.Best wishes,Wards.

5/5

Trustpilot

Aarron Stoner went above and beyond

Aarron Stoner went above and beyond. Jack was efficient. Overall, good experience.

Nick Β· 18 May 2022

5/5

Trustpilot

Friendly caring supporting agent

from our first contact Hollie Campbell from wards gave my wife and I excellent service Listing to all our requirements finding the right property’s and supporting with the visits nothing was to much trouble.We were made to feel valued and no pressure was every applied We found our experience a pleasureRoy

Cynthia Β· 12 April 2023

5/5

Trustpilot

Excellent service from Laura Fowler at…

Excellent service from Laura Fowler at Wards of Chatham. We are new landlords and she has guided us through the whole process with a knowledgable professional manner. We would highly recommend her to others.

Wendy Β· 29 April 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Trustpilot

Very rude member of staff demanding I…

Very rude member of staff demanding I prove where my money was coming from to her over the phone or email. Refusing me to view a property. I had not long sold and purchased through then in 2019 and I should of learnt then how disgusting and vile they treat you.Will never use and will warn as many people of this vile company as I can 😠

Jennifer Β· 30 January 2021

5/5

Trustpilot

Laura and Tony from wards rental have…

Laura and Tony from wards rental have been amazing and so helpful, though a very stressful time , always have the time to help and answer any questions you have 100% recommended them .

Julie Β· 16 April 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Google

Dreadful estate agents who only ever do the things they promise when you say you'll walk if they don't, then get surprised when you finally decide you've had enough. Would never use them to buy or sell a property.

Sam Β· 25 October 2019

Agent replied Β· 23 October 2024

Dear Mr Thomas Thank you for your feedback and we are sorry to learn that you feel some aspects of our service have not met with the high standards we aim to achieve. We are eager to learn more about your experience and find out if there is anything we can do to help you. Unfortunately we have been unable to locate your details using just the information provided and therefore invite you to contact our Customer Relations department on 01702 540802. Thank you. Wards

5/5

Trustpilot

Helpful & Professional

I called Wards to enquire about a property for sale and Molly Mullan could not have been more helpful. She suggested some other properties that fit our requirements and set us up with Wards own mortgage advisor to ensure we get the best deal. I’m confident that Wards will be able to help with our search for our dream home!

Vikki Β· 13 April 2022

5/5

Google

Couldn't have asked for more from Paul, Anne and Gary when selling my home. What felt like an initially daunting task was made to be quick, easy and effective by the team in Faversham.PositiveResponsiveness, Professionalism

Katie Β· 11 January 2021

Agent replied Β· 10 January 2025

Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent

5/5

Trustpilot

I recently had the pleasure of dealing…

I recently had the pleasure of dealing with Mark Tumber of Wards Hythe branch. Probably the most knowledgeable estate agent I have ever dealt with, and certainly the most honest and personable. Great guy, nothing was too much trouble, and did everything he promised to timescale. Could not recommend highly enough.

Nicholas Β· 28 March 2023

5/5

Trustpilot

Very friendly and helpful staff

Very friendly and helpful staff. Quick responses to queries. Open and honest.

T Β· 8 October 2023

Agent replied Β· 30 October 2024

Thank you for leaving a review! It's great to hear how positive your experience with our agents has been.Best wishes,Wards.

5/5

Trustpilot

Great Service!

Handles our move in very well, kept in constant communication and helped to iron out any issues throughout the process. Highly recommend.

Matt Β· 13 December 2022

Agent replied Β· 30 October 2024

Hello Matt, Thank you for leaving us your feedback! Best wishes,Wards of Kent

5/5

Trustpilot

First-class service

Had a first-class service from wards of FavershamNothing is ever too much trouble quick response on all aspects of our journey with them Very professional service throughout Well done πŸ‘

Karen Β· 17 December 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Great service from Wards

Great service from Wards! Thanks for helping us sell and buy our new home. Kim Batchelor (sales progressor) really helped us towards the end in speeding things along, keeping us regularly updated.- Liliana

Scarlett Β· 7 June 2021

Agent replied Β· 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

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