Trusted Agent profile · Swale
★★★★★
1,927 reviews across 2 platforms
8 Market Place, Faversham, ME13 7AG, Swale, ME13 7AG
Wards's office in Swale, at 8 Market Place, is rated 4.7 out of 5 across 1,927 reviews on two platforms, including 107 Google reviews rated 4.9.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
5/5
TrustpilotIt was an amazing experience using…
It was an amazing experience using Wards to sell my house. From day one they have been very helpful and supportive. The team is amazing, special mention of Terri Truckle, Ami Banks, Sam, Kenny and last but not the least Kim. They have been extremely helpful throughout. Its been a roller coaster ride, but with the teams support and up to date knowledge and experience the sale process was smooth.
5/5
TrustpilotWe have recently moved into our new…
We have recently moved into our new family home and we couldn’t fault the service from Vanessa Tindal at all. Not only is she very professional but is also very warm and welcoming. She kept us up to date through out the whole process. Vanessa adds a personal touch that I have never found with previous agents. We can’t thank her enough!
5/5
TrustpilotAmazing energy
Amazing energy, especially from Judy the sales progressor, to get our purchase completed. And amazing patience too! Always following up, always replying when promised, always preempting issues. I wish the agent we used to sell our house was as committed!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards - HEADCORN Kent
Wards - HEADCORN Branch Tom, Jade, Hollie & Kieran are all fantastic, they go out of their ways to assist. Couldn’t recommend them high enough
Hi Vicky,Thank you for leaving a review! It's fantastic to hear how positive your experience with our Headcorn team has been, we'll pass your kind words along.Best wishes,Wards.
5/5
TrustpilotExcellent service from Wards personnel
Excellent service from Aimi in the Walderslade branch and Tom in Headcorn. Both very helpful, pleasant and knowledgeable about Wards and how they can assist clients.
Hi Marion,Thank you for leaving a review! It's great to hear how excellent the service you received from Aimi in Walderslade and Tom in Headcorn has been.Best wishes,Wards.
5/5
TrustpilotVery happy tenants!
Amy at Wards helped us secure a wonderful rental for our family of 4. We wanted to get in there as fast as possible, she and the team made it all happen.Everything ran very smoothly and we’re so happy here
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotBy far the best estate agents we have dealt with!
Wards have been brilliant in helping us navigate a house move during these difficult times. By far the best estate agents we have dealt with! Also, they are friendly and have made us feel welcome every time we've been into the agency. Thank you.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
1/5
TrustpilotExtremely unhappy with branch manager
Extremely disappointed with my conversation with the senior branch manager after raising concerns with the survey that highlighted ground stability issues. After disregarding my concerns, he questioned my integrity when I informed him that I have spoken to the company that carried out the survey personally. I found his entire attitude arrogant and unprofessional and I would think twice to make any more enquiries with this branch.
5/5
TrustpilotWe viewed a property and completed…
We viewed a property and completed exactly two months later. Jade and the New Ash Green team provided fantastic service. From booking a viewing to post completion. They were very friendly, honest and professional. No query was ever too much. 100% recommend!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
Trustpilotwhat a great service from Ward's
what a great service from Ward's. Aaron is a top man, very helpful and great to deal with. Thankyou all . Andy
5/5
TrustpilotWith a pleased heart I write this…
With a pleased heart I write this review.I have had one of the most peaceful,smooth,friendly yet professional experiences working with along with this fantastic team.I would highly recommend anyone thinking to rent or buy a property to choose Wards as a median...Great job guys!!!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
GoogleShown round a property today by Gary. He was excellent and couldn’t have been more helpful with our questions about the market. He was up to date with the current regulations and was very professional throughout. We hope to speak again soon.PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
TrustpilotSpoke with Tom and Mark today at the…
Spoke with Tom and Mark today at the property management team, so helpful, so polite, absolutely brilliant! Lovely people can't thank them enough!!
Hi Christina,Thank you for leaving a review! It's great to hear how helpful Tom and Mark were when you spoke to them.Best wishes,Wards.
5/5
TrustpilotJames from Wards of Ramsgate
James gave us a valuation. He was very professional and remembered me from when I was selling my parents property after they had both passed away. A credit to your company.
Hello Susan,Thank you so much for your review. We're delighted to hear that James was able to help you with your property valuation - we'll definitely pass on your kind feedback!Best wishes,Wards of Kent
5/5
GoogleVery professional estate agents kept us informed throughout our house being on the market and when we got a offer for our property and when the contracts were exchanged and we completed the sale of our property in Faversham.
Dear Colin, Thank you for your feedback regarding our Faversham team. We all wish you the very best in the future. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotCorrecting an oversight
I am very happy with the excellent cooperation I have with the staff of Wards of Kent, especially referring to a recent experience where a Ms. Katie George acted immediately on my query and dealt with correcting an oversight in my landlord statement immediately.Thank you very much Katie for your quick and positive action from your part.
5/5
TrustpilotGreat experience with Wards
I had a great experience with Wards. They were able to find me a tenant for my property in Chatham when all other agents failed. Furthermore their customer service was impeccable, all the staff were polite and professional. Would definitely recommend them as the best lettings agents in north Kent.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotI had the privilege of liaising with…
I had the privilege of liaising with Tommy at the sittingbourne branch who made my life so easy!! He gave me all of the information I needed and kept in contact with me. Will definitely use him again.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat Service
Highly recommended, Judy was extremely helpful dealing with the purchase of my new home and a pleasure to talk to.
5/5
TrustpilotExcellent Customer Service
Lakshmi Kaur assisted me with my query. I was very impressed and grateful for her assistance. She has amazing customer service skills and went above and beyond to assist me with my query and I was very appreciative of her efforts and kindness.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotWards Walderslade & Kim Batchelor sale progression
Exceptionally friendly and professional staff at Wards Walderslade. They helped me purchase my first property and done a fantastic job at getting over the line. Kim in particular was incredibly helpful and supportive throughout. I would definitely recommend buying a property from Wards!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotAll the letting agents were so nice
All the letting agents were so nice, approachable and respectful especially Maria.
5/5
TrustpilotGreat support and customer services
Although we didn't purchase a property through Wards in the end, Alexandra Martin at Wards has been so helpful in finding and arranging for us to view properties, even at very short notice. Thank you for all your help Alex and when the time comes again to move we will come back to you and Wards. :0)
1/5
TrustpilotWorst Experience ever
Worst Experience ever. offer was accepted 5 weeks ago and still no communications within solicitor and yet to receive a draft contract. want to speak to a manager and said manager not available and will receive a call back. really pathetic service
Dear RizwanThank you for leaving us a review. We understand your frustration that your purchase is not progressing as quickly as you would wish and would like to reassure you that we are liaising with all parties in an effort to ensure that matters are proceeding. As the conveyancing process is mostly led by the acting solicitors, there are limits as to how much we can do at this time. Whilst we appreciate that it is not always possible to speak with a Manager immediately,please be assured that our staff will maintain regular communication with you throughout your purchase and report any updates as they occur. We understand that our Customer Relations team have provided you with an update and would like to reassure you of our best intentions.Kind regardsWards
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