Trusted Agent profile · Swale
★★★★★
993 reviews across 3 platforms
4 Limes Place, Preston Street, Faversham, ME13 8PQ, Swale, ME13 8PQ
Part of Miles & Barr, see every office.
Miles & Barr's office in Swale, at 4 Limes Place, is rated 4.5 out of 5 across 993 reviews on three platforms, including 151 Google reviews rated 4.7.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
5/5
TrustpilotAfter 8 years in my rented flat we're…
After 8 years in my rented flat we're moving on during that time we've had various dealings with miles and barr and they have always been courteous and efficient our main contact has been with Amanda Turner who has been a pleasure to deal with and is always friendly and helpful and also made our moving out a smooth process no problem leaving a 5 star review
5/5
TrustpilotOlivia Petri was very helpful and…
Olivia Petri was very helpful and knowledgeable in answering our enquiries.
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
3/5
TrustpilotMiles and Barr proved quite difficult…
Miles and Barr proved quite difficult to get hold of, several call to their lettings number went unanswered and promised call backs did not happen. I finally got a call and arranged a viewing, while waiting outside the flat I was called to say that there was a problem with the keys and they would have to cancel. However, this was rectified and I was finally shown round by Jake Chamberlain, who was polite and courteous. If he didn't know an answer to my question he said so, rather than try and bluff his way through, which I appreciated. The flat was not for me in the end, but I have nothing bad to say about the agent who showed it to me. The agency itself came across as a bit disorganised, but they got there in the end.
5/5
TrustpilotJake was fantastic and very helpful…
Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience
1/5
TrustpilotDisorganised management team
Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.
5/5
TrustpilotI am so glad that I can rent a house…
I am so glad that I can rent a house through Miles & Barr and the follow up is prompt and excellent. Thanks Sophie Collins for following up and Jakub Kaczmarek for arrangement viewing. Thanks so much.
4/5
TrustpilotGreat work
The service was great , Anna Adamczak was very nice and welcoming. I am very happy I got accepted by the landlord to rent the appartment . Thank you anna.
5/5
TrustpilotMax was very friendly and professional
Max was very friendly and professional. He was able to answer all my questions about the property and gave me useful suggestions about how to make a successful offer to the landlord.
5/5
TrustpilotSophie the star!!!
Sophie the star!!!! I have never rented before and was clueless to process, Sophie was so patient and thorough with everything so I had a full understanding she’s great! Promote her!! Thank you so much Sophie x
5/5
TrustpilotMiles & Barr, Great Service.
We used Miles & Barr to sell our property. It sold within two days, excellent service, very courteous and hard working. Many thanks to Jodie and the team of dedicated professionals. We would highly recommend to everybody.
5/5
TrustpilotPatience and Perseverance
A buyer was found within 2 days of getting on the market. Once we had found a property to buy it took far longer to reach exchange than we had anticipated but all the problems were caused by our lenders poor choice of conveyancer causing serious delays. Other than that the sale process was pretty smooth. The use of of a sales co-ordinator definitely helped keep everyone up to date and helped progress things.Emily Stickler regularly kept in touch and co-ordinated everything very well particularly towards the end when time constraints got quite hairy and tense.
5/5
TrustpilotWe had great experiences with all…
We had great experiences with all agents we encountered at miles and Barr throughout our search for a home. When we put an offer on the home of our dreams they were very easy to deal with. Louise our negotiating agent was brilliant from accepting the offer to exchange. She was fully transparent through the process and was on hand for all our questions. Simply wonderful.Would also like to mention Finn and Joe who showed us around houses, they were great to deal with, great service and didn't try and pressure us on any houses.
5/5
TrustpilotA long process but not Miles and Barr fault
Buying my property was a long process. Not the estate agents fault. However, Becky white kept me informed throughout the whole process. She gave me advice when she thought I needed to contact the solicitor and had a calm way about her that made you chill when is said it was all progressing nicely.
5/5
Trustpilot10/10 service
Helpful every step of the moving in process and was always available to deal with any questions we had. Was quick and easy, would highly recommend Sophie Collins at Miles&barr if you’re thinking of moving house.
5/5
TrustpilotThank you for your support and respect.
Thank you for keeping us updated with everything that has been going on with the sale. .Thank to the whole team. As I explained to Louise we were not just selling a house. We were selling the beautiful home of our dearly beloved mother. And we fell you treated us with support and respect. This had been a very emotional time for us all this home had such wonderful memories attached to it and was difficult to say good bye to . Thanks again. yours sincerely Andrew Turnidge.
5/5
TrustpilotDealing with miles and Barr especially…
Dealing with miles and Barr especially Jane who showed us around and property and Kerrie dealing with our application has been a breeze, they answer emails and queries promptly and with a friendly manner.Thank you
5/5
TrustpilotI've used Miles and Barr for purchasing…
I've used Miles and Barr for purchasing two properties and for many years for letting. They have been so professional, hardworking and go the extra mile. Thanks Jo, Jack, Louise, Kelly, Reece, Andrew and the team.
5/5
TrustpilotUnderstanding the brief
Stephen has shown us properties on 3 occasions. He was punctual, organised and knowledgeable about both areas and properties. His recommendations have shown he really understands our brief. Back office is equally efficient - highly recommend
5/5
TrustpilotEmily from sales progression made it…
Emily from sales progression made it all go smooth and fast, job well done!
5/5
TrustpilotMiles and Barr were great from start to…
Miles and Barr were great from start to finish! All the staff are very helpful especially Lisa Rice who went that extra mile to make sure I was up to date every second of the day!
5/5
TrustpilotBrilliant Service
This has been so smooth and I have not had any fears or worries as I have been kept in the loop of all that's happening as it happens. Sophie Collins has been amazing
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